Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

2.4  

2   Customer Service
1   Friendliness
2   Overall Experience
3   Price
4   Quality of Work

No Robbie Brooks No Service For ME

By DELORES.ABBOTT on 12/14/2018 at 6:28 PM.

As I have stated in previous surveys Robbie Brooks is by far the best auto service rep. out there. Robbie is always consistent from his greet to his good bye. I have been with Robbie for several years now and because of his service, style and confidence he exudes, its what has kept me in the Kia brand. Unfortunately, due to new ownership the jury is still out for me if I would purchase again at Jim Ellis Kia. I also had the pleasure of dealing directly with the previous owner of Cobb County Kia and combined with both relationships (Steve & Robbie) was the absolute best. My husband mentioned to me when I returned for service there would be notable changes within the dealership. One thing for sure the the lack of a friendly atmosphere no longer exist. I went up to the cashier and the two people behind the desk took a good 2 minutes to even acknowledge my presence. Definitely time to reconsider my future auto needs.....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Far beyond our expectations!!

By CHRISTINADIANERAMIREZ on 12/14/2018 at 6:03 PM. Helped by Jason Dale.

The service dept. is awesome! Top quality-first class costumer service (friendly, honest, competitive pricing)! Jason was our service rep & he definitely went the extra mile to make myself & my daughter happy and comfortable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leanne in service is awesome!

By Mklindberg on 12/14/2018 at 4:29 PM.

Leanne was very friendly and helpful. After a terrible experience with the sales department, she made me feel important and that she wanted to help...which she did!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service Center Continues to Shine

By CJ on 12/14/2018 at 12:21 PM.

Since 2003, I have owned three Kia Sorentos, and my husband has owned an Optima and now a Sorento. We love Kia, but without good service, we probably would not still be Kia owners. The service center is the best I have ever experienced in my many years of car ownership. A dealership can sell a good product, but it must have a service center that provides owner satisfaction. Poor service caused me to change the brand of car I drove. I hope Jim Ellis Kia continues the excellent service. Robbie Brooks' good sense of humor and courteousness always makes my service appointment enjoyable, and he listens to all concerns and makes sure they are addressed by the technicians. Carol DeMar

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine oil change.

By JANJERRY0806 on 12/13/2018 at 11:38 PM. Helped by Jason Dale.

I visited the service center without an appointment to have a routine oil change. I was given a coupon to reduce the cost as well as a free car wash. Jason Dale the service tech was very helpful and answered all my questions and the service was performed promptly. I definitely will come back for the next cheduled service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Last minute service

By TB on 12/13/2018 at 1:24 PM.

Leanne is awesome....period! I called last minute for routine service. She got me in quickly, explained needed services and made her recommendations. My car was done at the expected time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dec 2018 service for routine maint and recall

By BE Grimsley on 12/13/2018 at 4:52 AM. Helped by Miranda.

Miranda was my Service Consultant. She could not have been more courteous, respectful, helpful and so considerate of my time. I took my car in for routine service and for a recall issue. She quickly prepared my paper work and I was on my way home using their shuttle service. When she discovered that the recall service was going to take more than a couple of hours, Miranda called me and sent the shuttle service to pick me up and get me into a loaner car. Everyone that helped me along the way was very professional and courteous. I would highly recapmenr Jim Ellis Kia dealership. I leased my car from them a year ago and have been pleased with service and people that work there.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service department

By CSTOREY on 12/13/2018 at 12:41 AM.

Thank you to the Service department for always treating me like family and taking care of my van. They go over and beyond to keep me a satisfied customer.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

It was a nice, hassle free experience

By mlaprairie1977 on 12/12/2018 at 10:48 PM.

A good all around experience. Dustin was great to work with. He handled any issues I had and assured me that the minor issues I had with the car would be fixed upon bringing it in.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change n tire rotation was quick and thoroug

By smokeingrill on 12/12/2018 at 5:22 PM.

Very friendly service, service floor and waiting area. Employees greeted me, asked for their help and refreshments while my 2018 serviced. Overall, a pleasure #KhudosJimEllisKiaKennesaw

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chad and the entire staff was awesome.

By SHONTALLERAMSEY on 12/12/2018 at 5:10 AM.

It was a positive experience, The was not too pushy and very professional. I would recommend this dealership to my friends and family. I was very impressed!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always pleased with my service at Jim Ellis Kia

By SFRAY on 12/11/2018 at 1:32 AM.

I can always count on Lavar to help me with any problems I have with my car. He will give me the best advise and not try to oversell me on repairs. If possible he will even provide any discounts to help defray the cost.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The advisor was great.

By CLESDAS4561 on 12/10/2018 at 9:29 PM.

The dealer got me in and out very quickly. Very timely. The consultant was great and followed up with my unit. Thank you very much for the prompt service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By d1611 on 12/5/2018 at 4:18 PM.

I love this dealership! Just bought a car for the second time here. Everyone is amazingly helpful, quick, courteous, and knowledgeable. Make sure to ask for Dustin Way for purchasing a new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience at jim ellis kia!

By shereeoneill on 12/4/2018 at 5:00 PM.

Tracy McFadden was our sales person! He was so knowledgeable about the cars and really listened to us about our needs. He walked us through everything even sometimes under an umbrella! He had cars waiting for us to look at when we arrived. Tracy is very in touch with his customers and did an excellent job of matching us to the right one for us. A 2019 Kia Sorento! We are enjoying it so much! Also Erika Gregory and Mike Alowusi were so kind and proficient! A great experience all around!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a pleasure

By MBARKUM1 on 12/4/2018 at 4:54 PM.

Every time I come to this location for a service appointment, customer service is always excellent. The workers are friendly and accommodating. They also gave quotes for concerns on my vehicle that I did not even know I had. The waiting area was clean with the snacks and the time I was supposed to be there was shorter than expected. This is the only Kia location I go to for all my service needs. Thanks guys! P.S. Myonly regret is I can't remember the names of the two Sales reps that helped me. They were awesome and worked great as a team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Service

By TM James on 12/4/2018 at 4:39 PM. Helped by AB Chad.

The service and professionalism we received in dealing with AB Chad and Jim Ellis Kia was great. We will definitely recommend them to our friends. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Location and service!

By STEVERL22 on 12/4/2018 at 1:59 PM.

Ever since Jim Ellis brought this location out this place has been a better Kia dealership. The service staff is very friendly and fast and welcoming. I look forward to having my car taken care of by people who enjoy their jobs. Keep up the wonderful work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service

By HGRESH62 on 12/3/2018 at 11:22 PM. Helped by Jason Dale.

Great service friendly staff the waiting time was not long . He went and look up what I needed it for my car and came back with the price .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Evaluation

By RERECHARLES on 12/3/2018 at 9:28 PM.

Robert always greets me with a smile when I come in the shop. Assures me that my car's repairs/service are his and my best interest.

I would recommend this dealer.