Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By TAM.SOYOYE on 8/17/2018 at 11:27 PM.

My experience was great. I was helped in a very quick manner, even though the system was down. I was greeted quickly and taken care of. I was told about amenities and when it was time to update me about my car, I was talked through everything. I really enjoyed my experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went in overwhelmed and had the best salesman I could have a

By rae_1224 on 8/17/2018 at 8:55 PM.

I went in not knowing anything about kia's and Keith my salesman walked me through everything and made it as comfortable as possible. It was a wonderful experience..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Leanne is great!

By JPAUTOGRAPHS on 8/17/2018 at 8:02 PM.

Leannne Knight took great care of us and even when the service tech’s couldn’t identify the issue at first, she was persistent and ensured our car was fixed and genuinely cared about us and was focused on a great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceeded expectations.

By Mark Coburn on 8/17/2018 at 5:09 PM.

Prompt and courteous service. Made sure I was offered their latest savings and coupons for oil change and tire rotation. Will be coming back soon!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Serviced my 2016 Sorento.

By DEBBIEHATCHER on 8/17/2018 at 3:21 PM.

LeighAnne handled the servicing of my 2016 KIA Sorento, keeping me informed as to what was needed. Topped it off with a car wash. Always happy with my experience there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Service

By charlotteinkennesaw on 8/17/2018 at 2:43 PM. Helped by Tracey McFadden.

Tracey couldn't have been a better salesman. He was friendly, efficient, professional and all around nice guy. From start to finish, he made the car buying experience, which can be very stressful, a very good one. I was very impressed with the whole staff at Jim Ellis Kia of Kennesaw. There were several people who offered to get us water or snacks. Everyone was smiling and helpful. I will definitely be telling all my friends where to go when they are buying a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Professional

By MTIMS24 on 8/16/2018 at 10:19 PM.

Diana Bell, knows her job and was very professional and friendly along with concern that I receive the best service. I could not be happier

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By BCARTWRI on 8/15/2018 at 6:31 PM.

Brought in my KIA for an oil change and tire rotation and received excellent service from Service Consultant Diana Bell. The KIA was finished when promised.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Efficient

By CHERYLPSU on 8/15/2018 at 6:29 PM.

Friendly staff. Very informative. Service to car in a timely manner. Enjoyed the waiting area with complimentary snacks/drinks provided as well as guest WiFi- all very nice touches!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

professional and courteous

By martyatl on 8/15/2018 at 5:48 PM.

Lavar Frederick was a pleasure to work with and I was most satisfied. This was my first visit and I shall return without a doubt.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service

By MSKILES on 8/15/2018 at 5:32 PM. Helped by Leanne Knight.

The air in my Kia Sportage (the feet area) has not worked properly since the day I purchased it. I have taken it to KIA a few times to have it looked at and I was starting to think that KIA sold me a bad car because no one could see the problem until Leanna Knight took interest in the situation and decided she was going to get to the bottom of the issue and she did. We are still waiting on a part to come in to the service department but the air in my KIA will finally be fixed, no more hot feet in the Summer or cold feet in the Winter. Thank you Leanne!!! This has kept me from giving KIA a bad review all around. You are awesome!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Awesome Customer Servicr

By CHANDRAHEARD on 8/15/2018 at 3:23 PM.

Its akways a pleasure to come here to this establishment . They are always friendly & always get the job done. I neede to go & get a few things done while my vehicle was being serviced. They were kind enough to drop me off up tbe street & come back & get me. I truly appreciate that at Jim Ellis. They always have a full stock of beverages hot/cold & a variety of snacks. The facility is always clean. Everyone that I come in contact with here always greet me kindly & make it there business to give 110% every time. Love this place!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leaving satisfied...

By BILLBURKE24 on 8/15/2018 at 1:41 PM.

I've used this Kia dealership for every service on my 2013 Kia Optima and have left grateful and satisfied. I would recommend them based on their attention to details, accuracy of service and friendly environment.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience!

By LisaG on 8/14/2018 at 11:48 PM. Helped by Corrie.

We had a great experience. Typically buying a car is taxing but the people at Jim Ellis Kia made it as stress free as possible. Corrie and Andre especially were helpful, professional, and great to work with. I highly recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Used Car Purchase

By ejknope on 8/14/2018 at 9:05 PM.

While my current Buick was being seviced for a recall, i decided to visit nearby dealerships in seach of a used Audi A4. I came across the Kia dealership where i met Jimmy and they had an A5. The car was older than what i was seeking but in great shape. Jimmy is a great guy and was enjoyable to work with but, an appearance by the sales manger, Andre, who explained some the special history of the car sealed the deal for me. Thank you to both gentlemen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By DAVIDAH.FORD on 8/14/2018 at 8:27 PM.

Great service was provided . It was free and I was offered a ride to the mall while my car was serviced . It was an overall great experience. I also had a courtesy call when my car was done and a ride to pick me up from the mall .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service department!

By MELISSASMITH0528 on 8/14/2018 at 8:20 PM.

Diana in the service dept was great. She's kept my updated on my car and was very personable. They even washed and vacuumed my car for free!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Purchase

By MERLIXLREYNOLDS on 8/14/2018 at 4:03 PM.

I really appreciated how patient the sales team was with my purchase as it took me 2 months to decide on a car. Once I decided, they were GREAT! They made the purchase process quick and painless.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Yes, yes, yes!

By shondajsimpson on 8/14/2018 at 3:39 PM.

Alex Williams is an awesome, persistent, and thorough. I spoke with him 5 times before visiting Jim Ellis of Kennasaw! I'm glad I followed my gut instinct!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent service

By GAKHEENA on 8/14/2018 at 2:24 PM.

Kennesaw Kia dealer's service was always awesome. They are very kind and friendly. Also, building is always clean and I feel very comfortable. I definitely recommend the Kennesaw dealer.

I would recommend this dealer.