Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.4  
Quality of Work
4.7  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By JM on 12/14/2018 at 4:57 PM.

The dealership is outstanding ! Service Deapartment does excellent work and the service writer would personally come to advise me on the service work being done during my visit. Work beformed on car was terrific and done very thorough and timely. Entire staff was very courteous and helpful. The dealership is extremely clean,well staffed and great inventory selection of vechile in stock. Service department washes and vacuum your vechile after each time you car is serviced. The entire dealership is very well maintained and clean .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil change service

By RSCHOLLA on 12/14/2018 at 4:42 PM. Helped by The reception guy, didn’t get his name.

Excellent service department and staff. From the friendly reception guy to the service advisor. Great waiting area with beverages and snacks, WiFi and TV. Wait was minimal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

extensive maintenance on my 2004 Mazda 6 Sport Sedan

By MG in Woodstock on 12/14/2018 at 12:21 AM. Helped by clean up crew whose name I didn't know.

Quality of work and pricing was excellent and fair. Customer service superior. No one else has ever or will ever touch my car! Although an expensive and extensive repair I was thoroughly briefed on its necessity and understood the whys and hows. I am extremely happy with the result. And as an extra bonus the car was spit polished and totally cleaned up and shiny when I got it back: Kudos to the clean up crew also!

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
2   Price
5   Quality of Work

Good work but expensive

By 1andersonemail1 on 12/13/2018 at 11:29 PM. Helped by Jeremy.

As far as I can tell, the work on my car is fine. My only complaint is the pricing. I let the service department do all the recommended work except for changing the spark plugs. The price was $300 for 4 plugs. I checked with a mechanic friend, who has been in business for many years, and his price was less than half. The plugs your service department wanted just for the plugs was $42 each. My mechanic’s cost was $12 each for the same plugs and he could install them in less time. Dealerships have a reputation for being pricey and I’m sure it is ALL dealerships. Charging list price on everything does not encourage me to use dealerships for regular maintenance work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Sales Experience

By wsanders on 12/13/2018 at 4:40 PM.

We did our research before coming in, so there was not much "selling" to be done. Nonetheless, our salesman Malcolm handled everything very professionally. Let us know when the specific vehicle we wanted was on the lot, gave us a thorough test drive, and processed the paperwork, including a trade, very efficiently. Overall a good experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone was very friendly-beautiful new facility!

By JENNYM.CARROLL on 12/12/2018 at 7:38 PM.

Had a wonderful experience buying my new car. Our Salesman, Mike, was professional, knowledgeable, and honest with us from the minute we arrived. Friendly people and a new facility made my experience even better.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Outstanding

By darensbourgv on 12/12/2018 at 7:11 PM.

We were treated in a professional way, no pressure, informative and with respect. Our sales person, Mike Fresquez, was outstanding! So much so that I’ve recommended him to a friend that is car shopping. From sales to financing it was a delightful experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great supervisor

By Baltimore on 12/10/2018 at 3:49 AM.

Always helpful, cares about the customers. Always trying to get get the best deal for customers. My name is William Jefferson and Doug has been taking care of me for 8 years now.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Outstanding service

By Mike47 on 12/8/2018 at 5:23 PM.

I was greeted as soon as I pulled in. The waiting area is very nice with hot coffee and snacks. The service was timely and my vehicle was washed. The employees make it a nice place to get service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Happy customer with Jim Ellis Mazda

By Ajk44 on 12/6/2018 at 11:12 PM.

Nice car at a fair price. Excellent experience. It was a quick and easy process. I recommend this dealership to anyone looking for a new or used vehicle

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fantastic experience

By brotherbanzai on 12/6/2018 at 4:38 PM.

Having been to a number of car dealerships, the thing I dislike the most is that the majority of them have that "car dealership" feel, a bit of pressure, a bit of condescension, a tendency to fudge minor facts, and over complement when it seems like it might steer you toward a sale. This place was not like that. They were friendly and easy to work with and while freely stating that they hoped to sell you a car, did not push. The salesman, Mike Fresquez, knew the car and was able to answer any questions I had about it. He and the sales manager were able to get me a good deal on a great car and came across as helpful and honestly friendly throughout the process. I could actually have gotten a slightly better deal on a similar car at a different dealership. However I felt much more confident in this dealership, and so in the car I was buying here, that I felt it was worth a little extra for the peace of mind.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Department

By 30thomr on 12/6/2018 at 4:08 PM.

I brought my CX-9 in for an airbag recall. Eddie was awesome. He kept me updated on the status of the service. It took exactly as long as he said it would to complete. Very happy with that experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service.

By morton071 on 12/6/2018 at 1:21 PM.

We went to the dealership two days and worked with two different salesmen. They both knew the Mazda CX5 to tell us the how to work and use the different safety features on the car. We met Marion on the first day but was busy the next day. We worked with Mike. He stepped up and was a great help to seal the deal. He was kind and professional. Thanks Mike for all your hard work. Thanks to Daryl and Marion.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service Center - Thumbs Up!

By srb626 on 12/3/2018 at 8:52 PM. Helped by A. Wilkerson.

Brought my Mazda 3 in for a new tires and an oil leak issue. Eddie, in the service department, took great care to keep me updated on the status of my repairs and answer any questions I had. Waiting area was pleasant - lots of seating, snacks, coffee & beverages. My car is happy and so am I.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Eddie was GREAT!!!

By Pamelalynn10 on 12/3/2018 at 7:45 PM.

Although we did not figure out the rattling noise my car does each start up, Eddie & the staff were very helpful & accommodating us throughout the week that my car was there. We will definitely bring it back In to be serviced. Great experience Mazda & friends! ThankYou again & we’ll see ya soon!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have enjoyed doing business with your dealership for years

By JOE@INS-ZONE.COM on 12/3/2018 at 4:52 PM.

For 12 years I have done business with this dealership and Eddie Goines is very professional and knowledgeable. I would trust my car to anyone else.

I would recommend this dealer.

Overall Rating

3.8  

3   Customer Service
3   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Great service until checkout

By Mazdacx5atl on 12/1/2018 at 12:44 PM.

Top-rate and very efficient service. Great service until check-out when some lady forgot that kindness and customer service matter. Eddie was great though.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Great People

By ANW2991 on 11/29/2018 at 6:55 PM.

Very nice environment clean comfortable waiting area, great professional service. Eddie was very courteous and explained my options very well, he also asked me about my plans on the Leased vehicle and future maintenance plans

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By aaheck10 on 11/29/2018 at 4:05 PM.

Having Apple CarPlay install was easy and they were very helpful in getting me to my job and getting me back to pick up my car when it was completed couldn’t of asked for a better experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department Awesome

By CLINDSEY3 on 11/29/2018 at 11:12 AM.

The service depart is always amazing, attentive, and acclimated to the customer. Eddie and Doug are the best! Service done quickly and attention to detail is great.

I would recommend this dealer.