Jim Falk Lexus of Beverly Hills
Dealer 2-Year Rating |
Dealer Reviews
Amazing customer service with prompt turn around time.
I have never had anything but exceptional service and Jim Falk Beverly Hills Lexus service department. Martha, my service advisor was so accommodating of my last minute request for a service appointment, she keep me updated with text messages about my cars status and even though I showed up 5/10 minutes before they closed, she welcomed me with a smile and her top-notch service. I have had other service advisors in the past and they have always been so great, truly a wonderful service department that cares about their customers!
I would recommend this dealer.
Beware - they lie and scam you out of money!
We were made to wait in the lounge for about an hour while they were doing the paperwork. They knew we had had a long day and we feel like (looking back on it) they were wearing us out and trying to get us to not read what we were signing closely enough (and sadly it worked). They told us they had gotten the bank to extend a lower financing even if we took the longer loan, so we thought "why not?" We were too tired and trusting and just signed. And guess what??? The bill came in and it was the higher rate for the longer loan. Had we known, we would have just taken the shorter loan. Tried to reach the dealership multiple times and never received a return call. Finally talked to the sales manager one time who promised to look in to it and call me the next day. It's been about 2 weeks now and SHOCKER!!! No return call. I hope that all Lexus dealers do not have the habit of scamming their customers like this.
I would not recommend this dealer.
Nightmare on Wilshire Boulevard
First of all, where do I start? I am a bit late on the review. The incident was on 05/21/2018. We took our 2015 RX 350 in for new tires , we discussed many options with the one service advisor . Also the SUV needed a service.We went with his suggestion, accepted a loaner and went up the street to test a new RX 450H after accepting a loaner vehicle. I assume the lady was going on the assumption sex sales..Not always.. certainly not with us. We were steered towards a car even after asking and was told you guys don’t want that. We drove a Hybrid one she knew barely anything about.In the Showroom we proceeding to talk about pricing. At that point her sales manager came over. Very cordial lady, she stated she would put something together for us. We had lunch and visited a few shops. We called about the car and was told 15 minutes. So we went back and sat for an hour at the service center. We drove home and then needed to get on the 405 later, as the speed increased the SUV starting swaying and shaking. We called the service advisor. He said to bring it back in the AM. Once parked in our garage we noticed scratches and nips on the rims. It appeared when the lug nuts were taken off or put on the tool slid across or bounced causing damage on the rims. We also noticed weights on the outside of the rims on two of the wheels. We called the service advisor again. He stated they would repair and give us a loaner , but to repair the rims that he inspected and agreed was caused by Jim Faulk would be repaired but it would take four weeks, we acknowledged without being asked one of the rims had some rash on the bottom we caused. We never went back, it was ridiculous. At this point we had spent $3,624.79 the SUV had to go back and have another set of tires, 19”Michelin, they only had three, so we waited. The vehicle was picked back up, we were told everything checked out and the car had been road tested. This must not have been true. Due to the breach in trust we took the SUV to Keyes Lexus who corrected the alignment and balance. It appeared Jim Faulk just stuck on the second set of new tires. Even after that, I thought well it was a really bad day for someone, so I called in and both the sales manager and the salesperson were no longer with Jim Faulk. After everything we just said forget it. This is not the place, untrained service staff, fast employee turnover in sales, something in service? Very sad, I am sure the owner does not intend the business to be run so Haphazardly.
I would not recommend this dealer.
Not Impressed
Martha must have been having an off day because her service was rude and mediocre. You can tell she doesn't have much experience here.
I would not recommend this dealer.
Most disrespectful experience of my life
I have no clue as to the honesty or integrity of the dealership. I'm posting a review on every site I can find regarding the worst employment experience I've ever been subjected to. I had an 11am appointment for an employment opportunity at the dealership. Internet sales manager Fredi Hoffman kept me waiting for more than an hour, showing up at 12:02 and offering a half hearted apology. Now she asks if I could wait even longer, because there were no offices available to conduct the interview, when in truth, she discovers, there were 3. An 8 minute interview. After keeping me waiting for more than an hour, its an 8 minute interview. Cold. Completely unemotional. This woman has absolutely no people skills whatsoever. None. She acknowledges I am qualified and willing to work the crazy hours that dealerships demand, as well as accepting whatever the pay scale is. Immediately afterward she mumbles something unintelligible, gets up from the desk without making eye contact and briskly walks out of the office leaving me there. 5 minutes, 10 minutes, 15 minutes, 20 minutes. Nothing. She walks by several times, never looks up, never looks at me. I spent 22 years as a university professor, teaching interpersonal relationship and communications skills. I've conducted hundreds of workshops and seminars for corporate executives who now find themselves in a people management role. This was by far, the worst single event of professional human interaction I've ever seen. Fredi Hoffman had absolutely no respect for me or my time. A sad and dismally pathetic manager. I left at 12:30. I can only hope this dealership values their customers' time more than a prospective employee.
I would not recommend this dealer.
Dealer forged my signature
Dealer forged my signature. Why would they do it? I don't know. I purchased Used 2017 RX350 from Jim Falk Lexus. After signing all the paper works, drove off with the vehicle. About 3 weeks later, bank sent me the payment letter and noticed loan amount and monthly payment amount are different than what I signed. Called the bank and obtained the copy of the contract, and found out it is different contract than what I signed. It was new contract with slightly higher loan amount/monthly payment, and car was classified as NEW. All of my signatures were forged by someone in dealer and submitted for loan approval. I requested adjustment of contract and some compensation for all the hassles and stresses I have to go through, which was rejected by Sales GM. I returned the vehicle to the dealership and they promised to do flat cancellation of loan and send out payoff check to the bank immediately. Every morning I called the bank and found out no request of flat cancellation was received from the dealership. A week later, found out the dealership haven't requested cancellation due to their "paper work process", and did not send out the payoff check yet. I am still waiting for the dealership to ship-out the check because tracking number they provided shows shipping label was created, but package has not picked up yet. What the dealership did was illegal, and ruined whole car buying experience with Lexus. If you happen to do business with this dealership, make sure to have every copy and go over every detail possible. And don't forget to check with bank.
I would not recommend this dealer.
Excellent, beyoung expectations
Exceptional customers service. Everyone treats you with high respect, regardless if you buying or just looking at the cars. I bought my RX 350 there and it was the best car buying experience I ever had. It was a great pleasure working with the staff from the selling person to a finance department and the manager. I would recommend this dealership to anyone!!!!! And I will definitely be back myself again to get a car for my dad there!!!!!
I would recommend this dealer.
Great service, quality job
I purchased my Lexus RX 350 five years ago. Recently I received a letter from Lexus of Beverly Hills about free car wash because of the 5 year anniversary of the purchase. So, I came to the service department and Angel Vasquez took care about my car. In 2018 he worked on my car on different problems and has expert knowledge of this business and exceptional customer service skills. Thank you Angel!
I would recommend this dealer.
Best car buying experience.
This was by far one of the best experiences I've had. Arin was a true professional with extensive knowledge. I told him what I was looking for and he made it happen. Everything was explained to me from A to Z. The transaction process was a breeze and he even had the vehicle delivered to my home. I highly recommend this dealership and especially Arin.
I would recommend this dealer.
1st service maintenance
It was the 1st service maintenance on my 2016 GS350, also I needed a new shock that was replaced under warranty. Freddy explained all the maintenance services to be performed on my vehicle & what had not been done by the previous dealership. Also, while the car was in for service, they gave me a courtesy vehicle until mine was ready. I will return to this dealership for continue maintenance on my vehicle.
I would recommend this dealer.
Great first impression!
I'm a new Lexus customer and had a great first experience with the service team. Raul Bohorquez was welcoming, polite, and helpful and was quick to share his mobile number in the event that I had any questions. My 10K/12mo service was completed in record time and I was able to retrieve my car in just a few hours. Thanks for a terrific experience!
I would recommend this dealer.
Very positive experience
I worked with Jin for this purchase. He was very professional and helpful. We could get to the deal fairly quickly and the finance procedure was done also very fast. The car was clean, full of gas and Jin spent lots of time to explain the features and safety on the car. Highly recommended.
I would recommend this dealer.
Continuity of service through Eddy Chivarra
We depend on Eddy for his accommendating response to our needs for service and fulfilling our requests, quickly, and competently with good explanations and feedback. He has never disappointed!!
I would recommend this dealer.
best service
My experience at Jim Falks was great !! Danny and Sam provided perfect service :) I really appreciate for the quality time. they are so so nice ^^
I would recommend this dealer.
Another excellent experience
Josh Kim has been of great assistance over the years. That he has been promoted speaks volumes for his professionalism and service orientation to customers. He truly is the best! This was my first time with Freddy Hall who handled everything beautifully. I couldn't be happier with the service at Jim Falk Lexus.
I would recommend this dealer.
Our saleswoman Clara gave us an excellent customer service.
I just want to thanks Clara for doing an excellent customer service. She was very patient and courteous with us, I highly recommended her to other customers.
I would recommend this dealer.
Negative comments FAR outweigh the positive for this dealer
I purchased a used car from these people and cannot say strongly enough to STAY AWAY. Like so many others, my experience was a horror show. Constant promises that were never delivered on and 3 months later I still have no license plates - they even screwed that up. Never returned phone calls or messages. Never heard from my salesman again about my concerns once the dealer had my hard earned cash. Jim Falk Lexus needs a thorough overhaul from top to bottom on customer service (nonexistent currently) and honest business practices. No wonder this dealer is rated "F" by the Better Business Bureau.
I would not recommend this dealer.
Great service
I brought my car in for a it's regular maintenance. My family all owns Lexus's and we always see Eddie their. I got a loaner car for the day, and got updates throughout the day letting me know what the status was. Eddie is very professional, and courteous, and made the whole process smooth. My car is running great, and my family and I will continue to bring our cars here because of the service is great.
I would recommend this dealer.
The only place I'll trust with my car.
Eddy has taken great care of my IS 350 and once again I had a spectacular experience. Since I had major repairs on an older vehicle, Eddy took time to walk me through my options. I had a loaner waiting for me so there was no inconvenience to my schedule. The service center is bright and comfortable, with coffee and muffins to enjoy during the short time I waited.
I would recommend this dealer.
Terrific!
Freddy is the very best there is. Would not let my car out the door until they figured out what was wrong with it. Totally meticulous, thorough and accommodating!
I would recommend this dealer.