Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.4  
Quality of Work
4.5  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change tire rotation

By MAUIHAMILTONS on 7/17/2019 at 7:36 PM. Helped by Richard service.

I had an appointment and was promptly greeted. Service was quick and helpful. Also advised about other items for the servicing of my truck. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, professional and easy breezy

By MIHAELA on 7/17/2019 at 5:03 PM. Helped by Rick Kealoha Jacobsen.

I had a great experience with the Service Department, as it was easy to schedule the appointment, drop off the car, get a ride to a meeting and get picked up when car was ready. I was promptly informed of the status of the car and I was very happy with work performed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vehicle Service

By LJAYONAYON on 7/17/2019 at 4:40 AM. Helped by Tim Torres. And Shawn in the Service Center..

I took my car for an oil change and routine maintenance inspection. The staff was helpful and friendly as usual. They even washed my car .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth sailing customer service

By Isaacpurdy on 7/16/2019 at 7:21 PM.

What i really loved about jim falks maui motors was that their all for the customers as soon as you walk through those doors. Sales representatives were respectful an were really understanding on what we wanted. I would highly recommend jim falks to anyone looking for a new or used car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST CUSTOMER SERVICE!! ALL ALOHA!!

By Tash6909 on 7/16/2019 at 8:05 AM.

Kyle and Cory were great! They made the sale quick and easy. Great customer service and very knowledgeable about their product. Got an amazing deal on my vehicle and would definitely recommend Jim Falk Motors of Maui.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ryan was very helpful and good customer service.

By 1JAMESYORO on 7/16/2019 at 7:06 AM.

I have given Ryan this good review because he had very good customer service and was very helpful . He was very attentive to any questions and concerns that I had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

100% satisfied

By MAUIEDWIN on 7/15/2019 at 1:52 AM. Helped by Rick.

GM Service crew is 100% perfection in every aspect, from the greeting to explaining options; the lobby is impeccable with free coffee, tea and snacks. The friendliness of the staff is Pure Aloha

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

These guys gave me the best deal

By P.SAKAZBAISA99 on 7/15/2019 at 1:28 AM. Helped by Tim Torres, Ganzalo.

The guys at Nissan worked with me,to get me the best deal. We've waited for banks for numbers and my deal got better and better. I am happy to say I got the truck I've really wanted for awhile. Thanks to my friends at Nissan. Mahalo nui loa!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Happy

By Frank1141 on 7/14/2019 at 3:43 PM. Helped by Jorge.

Chris Garces was very friendly and helped me find the truck I wanted. We didn’t have to wait long and I was specific about getting a Duramax Diesel at a good deal and he made it happen

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fantastic Service !!!

By lupe.szymanski on 7/14/2019 at 2:30 AM. Helped by Richard Pearson.

Service Advisor Richard Pearson is incredible! I called on the spur of the moment to see if I could get my car fixed today. and 3 hours later when I arrived, he recognized me my name, assigned a fellow to take care of my care, and assured me he would do everything possisble to get me up and running that day...........and it was 1:00. And he did !!! He was a total pleasure to work with, and as I was leaving he told me to call him personally if I had any more issues................and because of him, I'll be a Jim Falk customer for life !

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Oil change

By SHADYSHIRKHODAI on 7/12/2019 at 5:51 PM.

In overall, the service was great. Coffee and snack were provided while I was waiting. The waiting time was I was told in advance and the car was ready on time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Detailed service explained

By GERALDVMATEO on 7/11/2019 at 6:54 PM.

The service advisor is very informative about the services rendered . Walk ins are easily accommodated, the shuttle service is on time in dropping off and picking up customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By CASEYCRUZ on 7/9/2019 at 4:41 PM. Helped by Ryan.

The service was excellent. The team kept me in the loop as to when my truck was going to be finished. The coffee was great and also the snack. Maybe have pastries in the future.

I would recommend this dealer.

Overall Rating

4.3  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price

Repeat Car Buyer Because of the Great Service

By STACY.CASCO on 7/5/2019 at 6:36 PM. Helped by Stehl, Andy.

This is the 5th vehicle we have purchased or leased from Jim Falk Motors. Andy Stehl has been terrific. He knew I was on time constraints and he help me via email to get most of the paperwork done in advance. I appreciate the personal service I receive at Jim Falk Motors

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
3   Quality of Work

Good customer service

By Chevy Chase on 7/4/2019 at 8:05 PM. Helped by Richard.

Richard was very courteous and although the oil change took much longer than expected due to short staff, he made up for it by discounting the price, so I left satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ultimate customer experience.

By TAMIC579 on 7/4/2019 at 1:33 PM. Helped by Jorge.

I dread going into a car dealership, new or used. It’s funny because I’m also a salesperson. I made contact with a former client of mine and Jamie Sebring recommended Theresa Marler who was very personable and easy to work with. She also listened when I requested to see another Toyota model on their showroom lot. She didn’t try and convince me to see any other model. I liked that. Every thing I needed, she presented to me. Overall, my experience was a great one than my anxiety led me believe. I would recommend her highly when sending my family or friends to buy a new or used vehicle. Thank you Jamie, Jorge, and especially Theresa!

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By TOREISHIICHAN on 7/4/2019 at 7:04 AM. Helped by Jorge Garces.

Very helpful & friendly..... Made finding our car very easy! We never felt rushed even when we took our time test driving three different cars. Theresa could answer all of the questions that we had about each car & she also knew the details and workings of each car we drove. we had a very positive experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

amazing customer service

By CHAM5978 on 7/3/2019 at 7:16 PM. Helped by ryan.

Ryan always helps me when I come to Jim Falk Nissan. He is so friendly and helpful. I always know that I am getting honest advice with him. I would recommend Nissan to all my friends because of Ryan. Awesome Service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service.

By KAIANA64 on 7/3/2019 at 6:58 PM. Helped by Lincoln Seto, Bob Polasek.

The service and the consistently pleasant and positive attitude at Jim Falk Motors of Maui, Nissan are matchless compare to the other dealerships that we've been to.Those qualities make it an absolute pleasure to work with you. It's nice to know that Jim Falk Motors of Maui, Nissan is a source that we can always count on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By MICHELLEFARIA1979 on 7/3/2019 at 6:05 PM. Helped by Licon.

Great people,quick service.. they help me so far purchasing two cars. There service is amazing costumer service as best! They make my dream to have a new car come true!

I would recommend this dealer.