Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Could not ask for better.

By DJohnson on 7/22/2019 at 10:45 PM. Helped by Ken Matthews.

My experience was outstanding. Ken Matthews handled everything as well as I could have hoped for. My 2018 Mustang was in for routine maintenance, and warranty repair for a minor body fit issue. Ken explained exactly what was going to happen, assisted with my picking up a loaner car, and when all was said and done, explained any action I may need to take if I wasn't completely satisfied with the repair, or the fit issue reappeared. (Slight bumper buckle where bumper meets right-rear quarter panel.) Ken also noted that my car appeared to have been sitting outside at the body shop, so he also had it thoroughly cleaned, both interior and exterior. The car looked better when I picked it up than when I dropped it off, I am embarrassed to say! Thanks to everyone there who had any part of my maintenance experience. I truly do appreciate the time and effort everyone put in to make it a truly great experience. I know it's a team effort when all the working parts need to be planned, coordinated, and undertaken. Thanks again, and I look forward to keeping my business with Jim Hudson Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scheduled service

By Hemanhank on 7/22/2019 at 4:13 PM. Helped by Ken Matthews.

Fast service, barely time to drink a cup of coffee. Ken Matthews was friendly and made me feel welcomed. Thank you Jim Hudson Ford. Clean comfortable waiting room. Great coffee machine.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and friendly people

By Heidijoe#1 on 7/21/2019 at 11:17 AM. Helped by Todd.

Everything was great service and care. I wish you all had an car wash. That would change the outcome of the finished service. If the vehicle looks dirty than the job well done is only partly done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Professional discussion with the Service Representative

By JX2018 on 7/21/2019 at 12:35 AM. Helped by Shane Sharpe.

The Service Representative at Jim Hudson Ford, Shane Sharpe, was most helpful in assisting me by identifying the engine problem I experienced as I arrived.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ive ever had at a car dealership.

By Kidrock1977 on 7/20/2019 at 5:15 PM. Helped by Tony Dooley.

Wasn't really in the market for a new truck but was looking for a used one. Couldn't pass the deal on the new one. My salesman was Craig Ellis. If all salesman were like him you wouldn't be able to keep vehicles on the lot. He was honest and not once did he try to push me into doing anything. He was knowledgeable in the the vehicle. He also made sure everything was done to it that I asked for. Even kept me up to date with everything happening. I will recommend this dealership and tell everyone to ask for Craig Ellis.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance on my 2016 Edge

By dolphott on 7/18/2019 at 4:59 PM. Helped by Ken Matthews.

I dropped in to get the recommended oil change with no appointment. Ken Matthews greeted me and took the info for my appointment. He was very professional and friendly. I always have confidence in the work that is done here on my vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Ford CMax maintenance

By CPeterson on 7/16/2019 at 6:58 PM. Helped by Chris Weaver.

Great customer service! I had my car serviced and tuned up as well as had a tech look into a radio issue. Chris Weaver was great - very knowledgeable and professional as he thoroughly explained options and helped me prioritize needs for my car.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Help with battery even if I unavailable

By MBH on 7/16/2019 at 6:33 PM. Helped by Bob Hargrave.

I dropped my car off Sunday evening after it had trouble starting. Was in an all-day meeting without telephones allowed. Left my daughter's telephone number as the contact in my absence. They talked. All went smoothly. I picked the car up Monday evening. Everyone was great under some really weird circumstances.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Maintenance on my 2022 Explorer

By Explorer2012 on 6/29/2019 at 7:12 AM. Helped by Bob Hargrave Tim Kyzer.

Quick appointment, nice and professional team great work done on my car which gives confidence to come back for each car maintenance I am very satisfied

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Walk in oil change

By Bwhomesley on 7/11/2019 at 6:57 PM. Helped by Don’t remember his name.

I went to the service department without an appointment on a very busy day. I was worked in. Very appreciative because I was going out of town

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a great experience with service department

By Welby F on 7/10/2019 at 9:22 PM. Helped by Chris Weaver.

Chris Weaver always helps me with my service at JH Ford. He’s knowledgeable and always quick to assist me. Thx Chris for taking care of me and being an honest guy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Customer Service

By aa6403 on 7/10/2019 at 6:15 PM. Helped by Jeff Gray I believe was his name.

Jeff was very courteous and attentive to my needs. He allowed me to ask the questions and was prepared to answer each time. He also asked me questions that would better service my needs.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

No pressure experience

By Joey D on 7/10/2019 at 2:21 PM.

There was no pressure to be rushed into a sale. The finance person did a great job explaining the purchase options and the salesman accommodated all of our needs. Much more relaxing experience than the dealership across town.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By SCBlackRebel on 7/6/2019 at 7:19 PM. Helped by bob hargrave.

after an oil change last November I decided to have any mechanical word for my F-150 done here.. Good move on me. From now on, any and all work needed for my F-150 will be done here!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall and Service

By dftiger on 7/5/2019 at 6:58 PM. Helped by Chris Weaver.

Chris did an excellent job of checking me in and doing what I asked the service department to do. He communicated when needed and I will always use him if possible.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By RCanady19 on 7/3/2019 at 5:12 PM. Helped by Jackson Nettles, our paperwork guy was awesome as well.

Jackson Nettles was great to work with. I highly recommend him and Jim Hudson Ford. He was extremely knowledgeable and easy to work with. The entire process was quick and thorough.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truck repair

By possumbug1 on 6/30/2019 at 2:16 PM. Helped by cannot remember employees name.

Fantastic service. I was having an issue and stopped by the dealership to talk to them. They were able to take my truck in immediately without an appointment. However, the wait time was an hour more than quoted, the work was done efficiently and at a good price. I always bring my truck to Jim Hudson. Have been doing business with them for years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great Service

By janet10office on 7/1/2019 at 12:36 PM. Helped by Tom, Hawn.

Our Company vehicles had a recall on the driveshaft flexible coupling. as soon as 1 vehicle was complete they called and we have one of our guys pick up the completed vehicle and leave the next one to be serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Thunderbolt47d on 6/30/2019 at 7:45 PM. Helped by Bob Hargrave and Shane.

Fast, efficient and well done service. As always they were top notch! I will most certainly do business with them again you can bet on it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review

By Fiona111 on 6/30/2019 at 11:30 AM. Helped by Not sure.

The guys in the service shop always go the extra mile to provide professional service that exceeds my expectations. I go out of my way to come here for that reason.

I would recommend this dealer.