Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By ExecConstruction on 10/18/2017 at 5:56 PM.

Our experience with Blake was easy and painless. We needed a new company truck and wanted a few specific options. He was able to find exactly what we wanted and get it to us very quickly.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service Advisor, Travis Nukes is AMAZING!

By michelle on 10/10/2017 at 5:33 PM. Helped by Travis Nukes.

Travis is the reason I keep my continues business at Roush Ford - He is so professional and the Customer Serviice he provides is outstanding. I have several friends that also feel the same about Travis. He is a cut above the rest! Thank you, Travis Nukes

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Tgordon68 on 10/8/2017 at 5:06 PM.

Salesman Mark Tate was very professional, and very knowledgeable about all of the cars. Bought a Mustang because of him. He was very helpful and, most of all, NOT high pressure. A pleasure to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Greatest service in Columbus!

By Lori on 10/7/2017 at 6:32 PM. Helped by Travis.

Roush service dept. Is the best! Travis and Todd treat us like family. Prices better than those quick oil change places!!! We won't go any place else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, comfortable, no pressure,

By Thomas Scott on 10/7/2017 at 3:23 PM.

Everyone we had contact with was friendly, knowledgeable and so easy to deal with. Last car purchase was 13 years ago. They made the new purchase a wonderful experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience with Rousch Ford

By Mark Hessler on 10/4/2017 at 1:45 PM.

This has now has now been my third car purchased from Jerry Stierhoff and the dealership. I have bought quite a few cars in my lifetime and my experience with Jerry and the team there has always been the easiest, quickest and most satisfying yet. Their sales process works smoothly so that you are in and out. Jerry works the numbers to arrive at the deal with no going back and forth to a sales manager. He makes the deal with you. Thanks for all your professionalism and ease of doing business!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Raptor purchase

By Bryan1474 on 10/3/2017 at 12:46 AM.

Derek and the staff at Roush Ford are top notch!Derek was professional, courteous and knowledgeable.Buying my truck at Roush Ford was an enjoyable experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excelllent Service.

By james,annmarie on 9/29/2017 at 2:33 AM. Helped by Matthew Brunner, Todd Parsley.

The This being my initial service on my car the prompt and courteous service extended by Tech Matthew Brunner and Service Advisor, Todd Parsley made me confident that I will be returning to a dealership that appreciates and extends great service to their customers,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

good dealership

By terri, 10860 on 10/1/2017 at 2:20 PM. Helped by Jerad Norman.

great customer service and they hold their work of expertise. I did have a warranty issue in which it was taken care of promptly and treated me with respect.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Randy was great to work with, answered all my questions!

By Ford on 9/27/2017 at 2:27 PM. Helped by Randy Reese.

I test drove three different cars and haven't bought a new car in 15 years, so tons of technology questions had to be answered. Randy worked with me and was very patient, even when I went to pick up my new car, he went through all the bells and whistles so I was comfortable driving off the lot. The financing was simple and I was even able to speak to the service manager to get more information on my choice. I would highly recommend this dealership and Randy to anyone looking to buy a new Ford. I was treated respectfully and given the time needed to make a large financial purchase. No fast talking and Randy knew his vehicles so he didn't need to go any further for assistance. Great experience in every way!! Way to go Team Roush!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time car shopping

By Johnson.4437 on 9/26/2017 at 7:37 PM.

I was extremely intimidated at the task of buying my first car after graduation. Derek and the team at Roush Ford were incredible, took the time to answer all of my questions, and made me feel so comfortable and confident in my choice of cars (Ford Escape) and dealership. Would definitely recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Dept.

By Swood73 on 9/26/2017 at 2:34 PM. Helped by Dan Cook and his mechanics, Also worked with Mr. Parsley in the past..

Let me start off by saying I am a mechanic. When there are warranty items or things that I just don't want to do myself, I take it into the dealership like most. I have tried other Ford dealerships in Columbus where these vehicles were actually purchased. I ended up being disappointed every time. Whether it be the lack customer service or frankly the lack of care and skill set of the mechanics. I then went to Roush and these guys know what they are doing. They have always treated me with respect. I have spoken one on one with the mechanics to get right to the source of the problem. I promote this dealership above the rest in Columbus.

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
3   Quality of Work

Less than satisfied

By Carguy on 9/25/2017 at 9:42 PM.

Gary Braden could not have paid less attention to us than he did. He talked about stuff we were uninterested in and bragged about how great the service technicians were for at least 15 minutes after I told him that I didn’t care. Today he sent us thank you cards in the mail. While the gesture was nice, he got my first name wrong. That shows the little amount of attention he puts into his customers. Sales start by building rapport which he didn’t do. Instead he told us about his family and a trip to see a band (spin cycle maybe?). None of that I care about, I was there to buy a car, not learn about my salesman’s life. If he put in any effort to get to know us, the whole experience would have been better. Oh, he also sold us a car that had some damage and didn’t disclose that.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time experience, Exceptional

By MartyLukasiewicz on 9/21/2017 at 2:18 PM. Helped by Todd Parsley (service advisor).

Today was my very first visit to this dealership. I bought a car out of state and brought it in for service to Roush Ford. I was treated very well, the wait time was about 90 mins (not bad) and told to return when they order in parts. They did check to see if other dealers had the parts in stock, but they did not. Professional, polite and courteous group of folks at this Ford dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2 cars in less than a month

By Kelly B. on 9/21/2017 at 12:15 PM.

After my husband purchased a pickup truck 3 weeks ago, I needed a new car. We had such a good experience with Mike Bradley the first time, I went straight back to him. The used cars are in great condition and the prices are VERY competitive. We did financing online and I spent very little time waiting to complete the final paperwork. I felt confident and comfortable at Roush Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Easy transaction!

By Popthetop on 9/20/2017 at 4:46 PM.

Researched online & found THE car I wanted at the right price!! No haggling. Gave me a fair price for trade-in. Tried it out & was on my way down the road in less than 2 hours. LOVE my Mustang Premium convertible! Like new! Recommend this dealer & particularly the salesman, James. Don't waste your time at "that other" Ford dealer, just go to Roush!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Escape

By Katjim on 9/20/2017 at 1:31 PM.

Our experience with Derek Weekly was AMAZING and beyond reproach. He did everything necessary to make our experience painless and enjoyable. I will be recommending Roush, Derek and Ken Peltz to everyone I know. Hopefully their service department is as efficient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!

By Bobbi Montanari on 9/19/2017 at 7:56 PM.

Derek is an amazing salesman! I had no intentions of purchasing a new vehicle until I met with Derek and discussed the details of my trade-in and options of the car I really liked. After a few hours of conversation, I purchased a 2017 Ford Escape Titanium. I absolutely love my new car and am proud to drive it. Thank you so much Derek.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car salesmen

By Jay2495 on 9/17/2017 at 3:43 PM.

I just purchased a 2017 Escape, the 1st Ford I have ever owned. I had another brand since 1985. The sales staff and department heads made me feel right at home. I'm looking forward to many years of service from the staff and all departments! All fazes of the transactions went without a problem. Thanks

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Professional.

By silverssvp on 9/14/2017 at 2:47 PM.

I was looking at a Ford Edge Limited and the car proved to be a bit larger then I wanted so they had a nice inventory of Ford Escapes. I drove one of those and it was perfect for me. The salesman, Greg was very professional, and no pressure. He did the paperwork and we closed the transaction with a handshake and no deposit. This us a class act and I'll recommend this dealership and Greg to my friends. Thanks for making this an enjoyable car buying experience.

I would recommend this dealer.