Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

Mr. Twist

By Clyde&Steph on 6/2/2017 at 3:42 PM.

Approachable and accessible to all our questions. Although skeptical his professionalism engaged our knowledge of the Niro. Steph and Clyde admire Mr. Twist We love our Niro great car.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don't do it, you will regret it!

By robertgv21 on 10/17/2016 at 10:52 PM.

Finally figured out how Jim marsh Kia was able to get my financing through about 2 years ago when I bought my jeep from them.... Not only did they cut my warranty down to 2 years from 3, which they told me upfront about and I was ok with it. But they cut of my gap insurance from the deal. Without informing me or most likely because they didn't know because they had me come in so many times to resign paperwork that they just were oblivious and they had shuffled the paperwork through so many people they just lost sight of it all. Nonetheless, this incompetence on there end and there willingness to do anything possible on there end to get the deal through from there end has left me without gap insurance coverage after my insurance company just declared the jeep a total loss. With all this said and brought forward I urge all friends, family and anyone to NOT purchase any vehicle from this shady dealership ever again!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Fantastic

By lbieber57 on 9/16/2016 at 11:33 PM.

My husband and I went in looking for a new car expecting just to look and price them. The sales person was outstanding. Todd Allen was extremely knowledgeable about the vehicle and it's advantages over other makes and models. Thank you so much. We love it.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

new car purchase

By dwight111 on 9/12/2016 at 10:14 AM.

easy to buy no hassle very good sellers and dealers # 1 in all areas as far as i am conserned service was not any problem which surprised me everyone was very helpful

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

vehicle service staff is excellent!

By micky on 9/10/2016 at 4:19 PM.

Whenever I bring my vehicle in for service the staff is always excellent and very informative with any questions I may have and honest with any extra service to be done on my vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always the best

By Mm on 9/8/2016 at 9:55 PM. Helped by Stephany.

In 10 years of taking my Jeep to JM, I never had a bad experience. Always honest with me and the situation at hand. If it does not need fixin' they leave it alone. Other dealerships will try to take advantage. I cannot remember the employee's name I dealt with but he was great. He did say that he had just arrived at that position at Jim Marsh.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

They know how to give more than what you expect.

By pshopguy on 9/1/2016 at 2:27 PM. Helped by Todd Gerstenberger.

15,000 mile service and a sunroof complication was solved by Todd Gerstenberger. The car service was just what we expected. But the big thing was Todd getting the info to submit a claim to KIA for a sunroof that broke on a trip.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Helpful and accommodating

By Luna on 9/1/2016 at 1:52 AM.

Helpful and accommodating and friendly. Will definitely recommend to friends and family. Todd worked extra hard to ensure we found the vehicle we were looking for to fit our budget. He was very patient with us. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nervous excitement

By Ms Emmy on 9/1/2016 at 2:27 AM. Helped by Sal Saker and i rate him t stars..

Jim Marsh Kia is the only dealership i felt comfortable. Friendly and family oriented. His decor for the dealership is amazing. I loved the bird.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Kia Purchase

By Washington on 9/1/2016 at 2:43 AM. Helped by Katie, Martin Hooper.

I would like to say that our experience at Jim Marsh was really great and rewarding. I usually hate to go into car dealership because I hate to to be joggled around. I'm glad to say that we received high quality service from the time we enter the building and when we left with our brand new 2016 Kia Soul. Thank You! Gwendolyn and Melvin Washington

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Niki1977 on 8/29/2016 at 3:56 PM. Helped by Todd in service.

Todd in service is great. He is the reason I purchased our 2nd Kia. Won't go anywhere else. Jim Marsh Kia has the best service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good customer service!

By rouellet on 8/27/2016 at 4:56 PM. Helped by Khan.

The people at Jim Marsh Mitsubishi went out of their way to make sure that we were taken care of. They serviced the recall item on our car and did a minor repair in good time. They were the epitome of customer service, thank you Jim Marsh for having a great service team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warranty check on struts

By Mattox on 8/27/2016 at 8:21 AM. Helped by Paul.

I brought my car in to see if my leaky strut was under warranty. Paul took it in and checked it out. It was covered. He was very friendly and helpful. I was going on vacation and he told me to bring it in when it is convenient to me.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Service

By Dot on 8/24/2016 at 4:56 PM.

We made a purchase of a Kia Soul in June and had such a great experience that we returned and purchased the Kia Sportage in August.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Cnola304 on 8/24/2016 at 10:58 PM. Helped by Paul service writer.

Appointment and completion all as I was told. Great service department and I have no hesitation in recommending this dealership for sales or service. Keep doing what you are doing, it's working.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME EXPERIENCE!

By tkcring on 8/24/2016 at 3:04 PM.

Jim Marsha Kia is AWESOME! Excellent customer service and experience! Ask for Ron "CASH" Twist! He helped us with our car and sold it to us. Cool guy and very genuine! We LOVE our Kia Sorento!!! Thanks CASH!!! We will purchase our future vehicles there. Tiff and Ryan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

speedy oil change

By mseee3 on 8/20/2016 at 1:59 AM. Helped by Cynthia Weaver (4238).

It was a pleasure taken my car in for service the staff was very professional and organize letting me no exactly what needed to be done to my car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

My new 2017 Sportage SX

By Dan in Summerlin on 8/18/2016 at 12:44 AM.

The process of trading in my old car for a new Sportage SX in Burnished Copper (the new color being offered this year) was very easy. I got a good trade in offer and the paper work was completed quickly. I drove off with my new loaded dream car! Thanks Jim Marsh Kia Mitsubishi. The last time I was in a Jim Marsh dealership was back in 1961 when my parents new Rambler station wagon quit blowing cold air in Vegas in July. We went the the Jim Marsh Rambler dealership on Boulder Highway and they fixed it quickly and got us back on the road again enjoying air conditioning. It is good to know that Jim Marsh is giving the same good service now!

I would recommend this dealer.

Overall Rating

4.8  

5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

great service

By dollar26 on 8/17/2016 at 5:47 PM. Helped by Cindy.

I had brought my car in for some recall work, and only dealt with Cindy, she was great! And my car was done before the time I was given to come back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent Service Again

By lvfinguy on 8/12/2016 at 4:55 PM. Helped by Todd Gerstenberger.

Todd Gerstenberger is by far the best Service Manager on the planet and the crew is amazing as well. Todd goes out of his way to help, explain and listen when it comes to my service needs. He does whatever it takes to make me feel important and the team fixes anything and everything without any problems. Todd is an amazing asset to Jim Marsh Kia and because of him I drive out of my way just to make sure he is my service guy. After owning BMWs for 17 years including an M6, I am blown away by the value of my Optima and the level of service I receive from Todd and the Kia team. Thank you!

I would recommend this dealer.