Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The best

By Omarpo on 9/20/2019 at 3:05 AM.

thanks for everything. I am very grateful for the seller, he was the best. I totally recommend you guys, the best prices, the best sellers

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you!

By Caless936 on 9/18/2019 at 10:51 PM.

Shellie was super helpful and took tons of time helping me get my Bluetooth and apps figured out. She helped me find just the right car and was able to get close to my price range on a newer car with some more features than I thought I could afford. So grateful for a painless buying experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great, Fast Experience!

By tiffmain on 9/17/2019 at 6:32 PM.

I ordered my car online and within 24 hours it was delivered to me. No hassle, just easy, friendly, professional and reliable. Overall a great experience! Brennan was great - I highly recommend using him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly

By Johnathon on 9/12/2019 at 4:25 PM.

My sales rep was awesome. Will buy again from him he was helpful and worked hard. Adam Buckmaster is a great job explaining the extra warranties that was available. I normally don’t buy the extra warranty due to pushing sales tactics but his simple nutshell approach was very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolute Best Car Buying Experience!

By Onederful on 9/10/2019 at 5:28 AM.

I have been a loyal customer to another brand for the entirety of my life. However the testaments to Toyota’s reliability and above average customer experiences tested me to give it a try. Unbeknownst to me I have been sadly mistaken for what would be the entirety of my life. From the instant I walked into Jim Norton Toyota, I knew I was “home”. They greeted me graciously and assigned the best, honest and knowledgeable saleswoman ever. Shelly was absolutely spectacular. Not in the generic way that most give cushy reviews. She earned this. And I mean, elbow grease detail herself right in front of me earned this. That and more! I would also like to give a large shout out to her manager Tony, whom absolutely gave me confidence and reassured me that I was in good hands. They honestly took great care of me. I didn’t feel like I was surrounded by sharks but people who honestly have my best interest in mind. It’s a business, all of them need to make money. However at Jim Norton Toyota, under quite possibly some of the tightest and best supervision I have witnessed (Tony is amazing!) Shelly doesn’t need to “sell” me into a vehicle with the Toyota brand and her manager Tony backing her! If you’re in the market, jump in an American vehicle. Then do yourself the due diligence of jumping in a Toyota. You’ll notice the quality of detail and engineering that go into a Toyota and realize that they are, just better.. :) Whatever it is you guys and girls are doing at Jim Norton Toyota, keep it up!!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Brand New Tires

By Jh on 9/9/2019 at 5:56 PM.

Victoria was Amazing! She was very helpful and informative. She was prompt when letting me know my car was ready. Great customer service attitude love this place.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Outstanding Service

By Avalon! on 9/9/2019 at 2:19 PM.

What a fantastic experience while searching for and additional car. Patience, professional, courteous and diligent trails our salesman Mr. King Williams. Also, a round of applause for Mr. Grant Greer in finance for his relentless commitment ensuring satisfied customers. We're pleased with the completed buying experiences. Thank you Jim Norton Toyota! These gentleman were awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Jim Norton

By Ray Tankersley on 9/4/2019 at 5:58 PM.

They did a great job finding the car I wanted at a fair price. They searched for a car matching my list and found one that was in being shipped. I had to wait for it to arrive, but it was worth the wait. Everything went smoothly. I felt comfortable dealing with Thomas Clark. He was very patient and listened to what I needed. Luis helped find the car for us and answered my questions. It always takes me a while to actually buy a new car (been looking for about 1 year for this one). They never pushed me to buy, nor did they push me aside when I wasn't ready to purchase immediately. Financing was easy and Douglas took time to get to know us and let us get to know him through the process, even though it was about closing time. Overall great experience and I have already recommended them to several people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience.

By Jeepkidred on 9/2/2019 at 11:35 PM.

We initially went looking for a used vehicle. With Brennans help, we left with a 2019 Toyota Rav 4. I would suggest Brennan in sales, and Marie in finance, to all of my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thankfully pleased! Treated very well.

By GDJ on 8/29/2019 at 7:53 PM.

We came onto the car lot very wary and honestly skeptical of all the “car sales” games that get played with you. To say we have been burned is an understatement. To be honest have even been burned by the Jim Norton service sales guys a few times. I do not believe those men are any longer there! So we needed a new car. Absolutely LOVE Toyotas!! I’ve had my Tundra serviced there for years. So chose them when we were to purchase a new one. I cannot tell you how wonderful we were treated. How honestly were were taken care of! The whole process was smooth. We were helped by Tyler K. - the car salesman. Then Shelly helped us when Tyler wasn’t there. Then Josh Bisson the finance person at the final paper signing. We expressed our frustration with our past experiences of car buying in general and vehicle service and Josh went out of his way to help us and be so transparent with us! We are happy and feel very good about our purchase and how we were treated. Thank you. We would absolutely recommend them.... (And I will give the service department another chance as well when needed)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

More thank we expected! (in a good way)

By April on 8/27/2019 at 11:41 PM.

We sold my FJ Cruiser, went into the dealership for a rental to tide us over until the following weekend- we were going to go to San Antonio for to pick up a 4Runner. I decided to browse the used lot- just to see if they had what I was looking for. Brennan found a 4Runner, which is the type of vehicle I was looking for. The color I wanted did not have a few key features/price range I wanted. Not only did they work on price they also added the leather seats I wanted. My car was in and out in a day. The seats are beautiful! Very pleased with Brennan’s communication, punctuation, and knowledge. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By SSNEMO on 8/27/2019 at 6:39 PM.

Everybody their works with you getting the best price and the best percentage rate on your loan Would recommend Tulsa Oklahoma Jim Norton dealership to anybody in the entire United States!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Toyota Rav4

By BayCarolina on 8/25/2019 at 3:32 AM.

My experience with Jim Norton Toyota was absolutely amazing. The team really cares about giving their customers the best deal and service. I absolutely recommend this dealership and team to anyone and everyone.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent

By Galeene on 8/23/2019 at 2:18 PM.

Our experience at Jim Norton Toyota was great. All the staff was courteous and friendly. Our Sales Consultant, Misty McDonald's was amazing! She was professional, informative and very helpful about the vehicles. She was attentive to our wants & needs and was very patient with us as we looked as several different vehicles. We are very happy that we chose the Toyota 4Runner Nightshade and that we chose Jim Norton as or dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Terry Howard excellence

By Dennis0226 on 8/21/2019 at 3:12 PM.

Have had the pleasure to get to buy from Terry and referred many friends to him. He is a wealth of a resource in the car business with a ton of experience. Patient, kind, happy, enjoyable guy to meet and meet with.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

He takes good care of his client!

By Casey on 8/21/2019 at 2:17 PM.

Brennan was very patient with us and tried his best to help us until the end. i was able to find the car that I liked! Thank you for your assistance!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service

By Jakesteriv on 8/21/2019 at 12:37 AM.

Shaun Hembree met with me right on my appointment time and got my vehicle into service quickly. Shaun confirmed my service request and communicated well with me on exactly what was done. A very smooth positive service experience.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

New camry toyota 2019

By QUAN NGUYEN on 8/20/2019 at 3:46 AM.

Good deal for new car. Very good customer service, dedicated sales staff. I found a new car with safe modes that are suitable for my sister. Thanks for your service Jim North Toyota Tulsa.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Traditional Car Buying Hassle is GONE!

By Research Pays on 8/16/2019 at 8:41 PM.

We were in need of a vehicle but, weren't quite ready...so, I stopped in for a TEST DRIVE and left with a New Car. Sure there are still multiple steps in the process but, Robert was more than willing to facilitate our needs and see to it that we were taken care of and got us a GREAT DEAL!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By CJ on 7/16/2019 at 3:10 PM.

Helpful staff made car buying experience less stressful. Answered all our questions and provided the information we needed to purchase car that best fit our needs.

I would recommend this dealer.