Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.4  
Quality of Work
4.5  
Service
2.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, and customer service minded!

By wootenjon on 7/18/2019 at 2:31 PM.

To start Rachid our sales person made our experiences more pleasant than we could have hoped! He is a family man and really took the time to listen to not only my needs and wants but also to my wife and childs in put too! He was no pressure and he delivered what he said even though I was sure he could not. We are very pleased at the process and customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service from sales rep Thomas

By osumarla75 on 6/26/2019 at 2:16 AM. Helped by Marco Rodriquez.

Excellent customer service from Thomas Bellew! He listened to my wants, needs and budget. He located the car I had seen on line and it turned out to be the one I chose. Greatly appreciated the courteous and professional manner from Thomas and rest of staff. I love my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job

By smythe0 on 6/4/2019 at 3:24 PM.

Our sales guy Rachid Kaci was super, did a great job on helping us. Also Sales Manager Heath is outstanding. These folks are super and will work with you and care about you, not just the sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Kimberly on 5/27/2019 at 8:47 PM. Helped by Marco.

Great experience buying Highlander starting with Rachid Kaci our Sales Associate to Marco our finance person. Both worked hard to get us into our new Highlander. Thank you so much!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience

By CHelms0413 on 5/14/2019 at 2:35 AM. Helped by Marco.

Went in knowing which vehicle we wanted, and they really made the whole process very easy and smooth. Everyone was so kind and down to earth, it really eased all of my anxiety about buying a new car. Will definitely recommend the dealership and employees to anyone who asks where to buy a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Class

By SH_2000 on 4/23/2019 at 7:53 PM.

Mr. Kaci is an outstanding gentleman to purchase a vehicle with. I highly recommend his services to everyone. The entire process was hassle free & friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Worth the drive

By Dallas gal on 4/21/2019 at 2:16 PM. Helped by Marco Rodriguez, Gia.

All the way from Dallas! Gia kept in contact via phone through our internet search and answered all of our questions and even sent us a video of the vehicle we were originally interested in. Rashid was patient with us choosing the right used vehicle and really listened to what our concerns were. Marco worked hard to get us the best financing rate, and made sure we were happy. Very competent and personable sales associates.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

WOW!!!!!

By Sonicguy99 on 4/16/2019 at 11:52 PM.

Rachid Kasi was awesome. He didn’t sell us a car he let us buy one. He gave us nothing but facts and didn’t not over load us with sales tactics. We found a car we liked and he let us buy it. I will be seeing Rachid again for sure with my next purchase. Thank you Rachid!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A very good experience

By Robert123 on 4/12/2019 at 4:15 PM.

My wife and I had a very good experience. Rachid Kaci was the best automotive sales representative I've ever had the pleasure of working with. He was friendly, attentive, knowledgeable, and even spoke French with my wife! The vehicle we purchased was well detailed when we drove off the lot.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stellar Experience at Jim Norton Toyota thanks to Dexter!

By GlynnW on 3/20/2019 at 11:11 PM.

Just purchased a 2019 4Runner from Jim Norton, and I would absolutely recommend them to friends and family. Dexter was our salesman, and he shot us straight, and didn’t keep us waiting forever like some big car dealerships do. He was an excellent salesman and followed up with us after our purchase. We will return to Jim Norton when we are ready to buy our next vehicle.

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
2   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Crystal saved the day!

By lalexander83 on 3/18/2019 at 4:47 PM.

I was livid because I was told multiple things that weren’t true over a 2 day span. I expressed my frustration and disappointment to Crystal and she got to work remedying it right away! Note: she was not the one who drew me there under false pretenses but she is the one who saved the day.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Dejirah Payton is topnotch salesperson

By michaelW on 3/11/2019 at 2:32 PM.

Dejirah Payton was extremely helpful in my search for a new Toyota Sienna. Dejirah was prompt, thorough, and stayed in contact with me throughout the process to make certain she found the specific vehicle I had in mind. Dejirah was also very polite and courteous in all of our discussions. I would highly recommend her as an honest, forthright salesperson for the Jim Norton Toyota of OKC dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Delership

By John 2489 on 3/6/2019 at 5:30 AM.

This dealership makes you feel comfortable with no pressure involved. They want to understand that they are there to show you their product and how it well it works. The salesperson that helped me was Krystal Bell. Krystal is very knowable about Toyota products. Again there is no pressure, the decision is entirely up to you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied Customer , Toyota Rav4

By Natalie. rav4 on 3/1/2019 at 1:00 AM. Helped by Michael McPherson Ciara Helsley Lee Sweiss.

I had seen a vehicle advertised on the Jim Norton website I was interested in. I had done my homework and got the value of the vehicle before I went to the dealership. I test drove the vehicle and then proceeded to negotiate some of the details so I knew what the pricing would be. I feel like I got a good deal and a vehicle that will suit our family for years. I had dealt with Ciara,Lee,and Michael...pretty smooth car buying experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Price agreed upon was not honored in the final paperwork.

By T Jean MAYER on 2/5/2019 at 3:25 AM. Helped by Sales Manger, Cody with Finance,.

Negotiated the price with the sales manager through our salesman. Then we went to finance, the gentleman pulled up our information on the screen on his desk. Of course, we trusted, that all was good and signed where indicated. Dealership was unable to produce title to vehicle purchased in 30 days. However, sent out new paperwork to be signed and returned, to allow more time to produce the title. Received the title and inspected information. This is where we discovered that the "sales" price on the truck was not the agreed price with the sales manager. However, we have no recourse to remedy after signing the paperwork twice. So the moral is to pay attention to the amounts and get the sales manager to put all price information in writing.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Dexter did an amazing job

By Coach27 on 2/2/2019 at 12:04 AM.

We came in to find a vehicle for our 17 year. We were looking at some of the used vehicles on the lot and test drove quite a few of them. Dexter was a great help in trying to find the right car for our teenager. He helped us figure out that with our budget, we could get a brand new Corolla that they were dropping the price on instead of a used vehicle. The finance department was fantastic and we ended up with the safest vehicle for our teenager. Jim Norton Toyota will definitely be the first stop we make anytime we are looking for a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Once you own a Toyota truck, no other truck is good enough!

By TruckinGirl on 1/20/2019 at 3:15 PM.

Rachid was and is so pleasant to work without the high pressure and he made me feel that he was really working hard for me to get me the best deal possible. He answered all my questions and he is extremely nice. In a weak moment I sold my 2002 Prerunner and regretted it every day since. So now I have an awesome 2016 Tacoma SR and I love it. I will definitely spread the word if you are looking for a Toyota come to Jim Norton and find Rachid! He's the man.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By abbiegirl on 1/20/2019 at 4:09 AM. Helped by Michael McPherson.

From the very beginning Rachid Kaci listened to what we were looking for, was very knowledgeable, and was so nice and helped us find exactly what we wanted! Michael McPherson worked diligently to maintain the budget we were wanting. We will definitely recommend this dealership and buy from here again. Thanks for all your help!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience and excellent pricing.

By makeytc on 1/15/2019 at 12:27 PM.

I would like to personally thank Rachid for going above and beyond. It was a pleasure doing business with Rachid. I was a little skeptical at first because of my poor credit. He assured me that he would do whatever it took to get me in the car I wanted, with that said I left there with my new Cadillac ATS. The entire staff was very pleasant and I will definitely refer my people to Rachid. Thank you Jim Norton and your excellent staff. Rachid I am definitely send my people your way.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Notch !

By LK on 1/15/2019 at 2:45 AM.

Very pleasant experience from start to finish! I purchased a 2019 Tacoma and love it! I believe I got a good deal on both my new vehicle and my trade-in as well. My sales associate, Rachid Kaci, was excellent and answered all my questions and continues to do so even now after the deal is done. Being a former Ford guy, Toyota has gained a new customer.

I would recommend this dealer.