Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

I was WOWED!

By cthyconn on 10/21/2019 at 9:35 PM.

When I decided to get another vehicle, I went to Jim O'Neal Ford because they are endorsed by Dave Ramsey. I started my search online and was contacted by someone that evening! They offered assistance without pressing me! I finally narrowed my search down and went in for a test drive. I loved the vehicle however, I'm of a cautious nature and wanted to pray about the purchase. My salesperson Guy, did NOT pressure me but encouraged me! Guy emailed later that the manager, Mr. Weber, took 'my' vehicle off the for sale list until I decided so I would not loose it! I was already impressed, but now I was Wowed by these people! I'm now the owner of 'my Flex'. Nicest ride I've ever had! It's obviously why Dave Ramsey recommends Jim O'Neal Ford! Cathy Conn

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2020 Explorer

By ssmetz1 on 10/19/2019 at 4:16 PM.

The dealership and everyone that we dealt with were extremely courteous and helpful. We definitely will tell everyone about our experience. Our salesman Guy Plummer couldn’t have been any nicer and helpful. We ordered a 2020 Explorer and he helped us get exactly what we wanted. We ordered it in July and got the car on the 7th of October and they had it looking beautiful when we picked it up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience, FANTASTIC personnel

By mikentucky on 10/19/2019 at 2:30 PM.

From initial contact with my salesperson Guy Plummer through the valuation on my trade-in with Todd to the signing with Branden, this was a GREAT experience. Guy listened to what I needed and found the perfect vehicle, never any pressure and always tuned in to what I was asking for. Todd went above and beyond, making multiple calls to the lender I wanted to use who had initially said “we can’t do it”—first he got them to buy in, them more calls to tweak details and get me exactly where I asked to be financially...just wow. And at my signing, Branden who was personable and friendly, stopped a story mid-sentence because he had discovered a way to lower my payments another $5 a month! TOP NOTCH. Any one of the three could have treated me like “just another customer”, but all three made me feel like I was talking to a neighbor, like I was the most important customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very well pleased with our buying experience.

By Smith Hill Road on 10/19/2019 at 2:09 AM.

We leased a new 2019 Ford Escape Titanium, and the process was professional, fast, and easy. This was our 2nd Escape leased through Jim O'Neal. We trust our salesman, Guy Plummer. He went the extra mile for us by finding us exactly the vehicle we wanted.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Awesome dealership

By dallen636 on 10/18/2019 at 10:50 PM.

Professional, friendly and knowledgeable. Found my car and signed papers in about an hour. Salesman was wonderful to work with- patient with my constant mind changing and provided me everything that I asked. My husband and I will deL only with this dealership for all our needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By mikestaggs777 on 10/18/2019 at 5:16 PM.

I was in and out in no time got what I wanted was treated like family enjoy the dealership And would recommend it to anyone who is in search of a new or used vehicle including my family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience

By jeffbly on 10/18/2019 at 2:20 PM.

Our experience at Jim O'Neill Ford was outstanding. Our salesman guy Plummer found us exactly what we wanted. I made an appointment, the car was ready and clean, we did a test drive and after we decided to buy the car the dealership was very quick and had the paperwork done in a very quick time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Truck Buying Experience

By Athenley on 10/15/2019 at 1:07 AM.

We had a great experience at Jim O'Neal Ford. Lucy (Lucero Heavrin) was so helpful and patient with us. We never once felt pressured and if she didn't know an answer to a question we asked, she was honest and asked someone who did. She was overall very knowledgeable though and willing to let us test drive as many trucks as we needed until we found "our truck". Like I said - no rush.. no pressure .. she just genuinely wanted to help us find exactly what we wanted. And we did. Highly recommend her. The process with the paperwork and financing went smoothly as well. We have always dreaded the process of buying a new car/truck because it is generally so exhausting & stressful. This wasn't at all. We were pleased with the whole experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bumblebee 2018 Ford Mustang

By Jody on 10/11/2019 at 12:34 AM.

Great people. Great place. Went above and beyond service. Would recommend them to anyone!!! They came and picked me up I live almost 2 hours away. Very professional. Full tank gas and clean car when I arrived. All paperwork was done when I got there spent less than 10 minutes in a dealership with no pressure salesman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing. Love my car

By Tiffany on 10/9/2019 at 8:58 PM.

LOVE MY CAR. CHRIS WAS AMAZING TO WORK WITH. HIGHLY RECOMMEND HIM AND JIM O'Neal. Everyone is so friendly. Definitely 100% recommend this place

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Joseph Rochner on 9/28/2019 at 10:51 PM.

No real complaints, other than the persistent phone calls, but you can opt out of those. They showed me how to set up the sync feature to connect to phone, which is actually kind of cool that I can start my car from my phone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Ken and Linda on 9/24/2019 at 3:20 PM.

The purchase of our new ford ranger could not have been a better experience. Guy Plummer was extremely helpful in getting me the truck that I wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above the rest

By bmorgan1257 on 9/24/2019 at 1:58 PM.

Guy Plummer worked with us to get the lowest price possible of what we wanted for our trade and into a newer Truck. He has gone above and beyond what a sales rep should do when it comes to making us happy with the new purchase from driving out and picking up our truck on 2 different occasions and returning it with our changes. There was no haggling on either end to get things done. I would recommend Guy to the next person who needs a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I Highly recommend Jim O’Neal Ford

By Liz White on 9/24/2019 at 11:44 AM. Helped by Employees in Service Department.

I have been a customer if Jim O’Neal Ford for years. You can expect expertise, a friendly atmosphere, and excellent work. Sales, service, a well - stocked lot- everything you want in a dealership.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
1   Overall Experience
5   Price
5   Quality of Work

Poor dealership

By bopandgranny on 9/23/2019 at 12:35 PM.

My super duty didn’t come with a hitch adapter several friends that bought new like myself had one. Same trucks. Wouldn’t even offer one for cost. Bought two from them. Wish I had it to do over.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Dealership and Salesmen Sold Me.......

By jamrowan on 9/18/2019 at 10:19 PM.

I was going to the dealership to buy a year old vehicle My salesman,Guy Plummer told me about the current rebates, and fair trade in value on my vehicle. He did his diligence, and called me the next day and told me the price of a new 2019.... Wow, for very little difference they put me in a new vehicle!Thanks to the team at Jim O' Neal Ford. O.K, they put my wife in a new vehicle.....

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Hard working salesmen

By jeffreyakers on 9/18/2019 at 4:20 PM.

Guy Plummer and Bruce Walker did an excellent job finding me the exact truck that I wanted. Both were able to answer all my questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By jamesre43242 on 9/16/2019 at 8:21 PM.

Dealership was very helpful. I was extremely pleased with their attentiveness and ability to answer all my questions. They have even called me since then to ask me how everything is going

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Worth the Three Hour Drive.

By Grace on 9/12/2019 at 9:02 AM.

I found the car we wanted through CARFAX & it was at Jim O’Neal Ford. I spoke several times to the sales staff and they could not have been better. They coordinated our coming over from Cincinnati on Saturday. Arrived at the dealership and the car was parked in front waiting for us. No pressure was felt and even though we took up a lot of time on a very busy Saturday, we ended up buying the car. I only wish we were closer so that Jim O’Neal Ford could do all the maintenance on our new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure sale..

By Tom on 9/9/2019 at 5:40 PM.

Good service, no pressure sales. From start to finish Bruce and Garret worked with me to get the vehicle I wanted and needed. Truly pleased.pleased

I would recommend this dealer.