Dealer 2-Year Rating

Overall Rating

3.3 / 5
Customer Service
3.3  
Friendliness
3.7  
Overall Experience
3.3  
Price
2  
Quality of Work
2.5  
Service
3  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Topservice by Paul Metry!

By Rein Eijsbroek on 8/29/2019 at 6:12 AM. Helped by Paul Metry.

Paul Metry is a top customer service manager! I was on a trip with a rental Volvo XC60 from Alamo San Francisco - Calofornia. I am a Dutch guy. In Langley I saw that the dashboard gave a symbol of malfunction of the engine management. So I looked for a nearby Volvo dealer. I came to Jim Pattison in Surrey. There was that terrific guy named Paul Metry. He arranged the whole telephone conversation with Alamo SF for me so that in the end I could get another car from Alamo in Vancouver. You must know that my English is just enough to buy things in a shop or have a simple conversation. Not able to communicate in proper English. So I am very content that Paul totally free arranged that I could go on further on my holiday trip direction Osoyoosa. I have no problem in giving Paul a 10+ for his outstanding customer friendly behaviour. He is certainly an example of top customer service

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Long distance purchase

By Kootsvolvo#1 on 1/5/2019 at 7:23 PM. Helped by Peter Sakamoto + Finance person.

I drove to Surrey from the Kootenays to purchase a very gently used Volvo XC 60 via Peter Sakamoto at the Surrey Volvo dealership a few days before Christmas. Peter was stellar. Not only did he give me a fair price, he arranged for an insurance agent to be on site for our car swap and he stayed beyond the end of his Saturday workday to demonstrate the car’s navigation, safety and other features. He sent followup emails asking if I had any questions regarding the vehicle. Helpful videos were sent as well. Great customer service. Thanks. Love my new ride. It’s made for the winter Kootenay roads. Maureen

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Garbage customer service

By Avoid_JimP_Volvo on 3/15/2018 at 9:35 PM. Helped by Multiple Service Advisers.

Closest dealer to me after the dealer I purchased from closed. They damaged my car and then basically said I can't prove it was them, and refused to make it right. Service adviser is useless and GM dismisses everything. Disrespectful and unhelpful. Would never buy here and won't buy another Volvo again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helped us out of a massive jam! Thanks!

By S1m0n on 9/28/2016 at 4:04 AM. Helped by Jayson Wadud.

Here's what happened: We planned to go on a 4k KM road trip of BC with our 2012 Volvo XC60. The car was parked outside the house and I got up early to turn the car around for easier loading. After loading we piled info the car ready to start our trip. However the start button didn't work! Volvo roadside assistance sent a tow truck which jump started the car. We then drove to Surrey Volvo to find out what happened and try and save our two week road trip. Surrey Volvo service was completely booked up but upon hearing our situation the service manager dropped everything to repair our car, even dispatching a car to pick up a new alternator from Surrey to North Vancouver! All in all our road trip was only delayed by a few hours. We have never been treated better by any other car dealership. Thank you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Peter Sakamoto met my wifeand I and after explaining what...

By Kevin Frank on 1/20/2013 at 12:18 AM. Helped by Peter Sakamoto (Great),Jay Barron,(Great).

Peter Sakamoto met my wifeand I and after explaining what we were looking for showed us an XC 60.He was friendly knowledgable and loved and drives a Volvo.The XC 60 was exactly what we were looking for.Jay Barron was very friendly and as Peter was,was very knowledgable.We continued onto Neil Sudra to take care of the financial end and ordered our new XC60 to be built in Belgium.It was and continues to beat my expectations of a dealership.I would highly recommend them. Kevin Frank.

I would recommend this dealer.