Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.3  
Friendliness
4.7  
Overall Experience
4.2  
Price
4.5  
Quality of Work
4.7  
Service
2.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Zajdel donald 55 on 8/21/2019 at 3:29 PM. Helped by Teresa sales manager made me comfortable and she found the Explorer I wanted.

Joe Bondi who was my salesman , was a very professional person on buying my 2020 Ford Explorer explained every new feature in the vehicle and made me very comfortable on purchasing this explorer answered all my questions very nice I would recommend Joe to anybody that wants to buy a vehicle at Shorkey Ford

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful

By Dougsill on 5/31/2019 at 12:14 AM. Helped by Chris Jackson, Theresa Smith.

The sales person were so nice and helpful, Chris Jackson was helpful enough to show us the features of the vehicle and explain everything to us

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unbelievable

By jamars7876 on 4/6/2019 at 9:30 PM. Helped by Joseph Bondi.

This was the BEST car buying experience I've ever had in my life! I was nervous about getting a good deal etc but the salesman Joe Bondi was fantastic!!! He did a tremendous job. He explained everything in detail and he was friendly, courteous, as well as knowledgeable. I felt very comfortable and didn't feel as if someone was trying to "oversell" me a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great first experience

By Happy customer on 9/5/2018 at 12:23 AM. Helped by Gary Krug, Alex.

Salesman Gary Krug and finance man named Alex were awesome to work with. We were treated very well! Professionalism, knowledge, and friendliness the entire time!! Very pleased with my new vehicle, price and customer service there!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used car purchase

By DCB12 on 8/31/2018 at 1:55 PM. Helped by John Pritchard (Kia), Anthony Bucci, Gary Krug and Alex from finance..

The employees at this dealership are on point. Extremely open to negotiation and trying to meet my needs. They even brought over a salesman from their nearby dealership to offer me a better buying experience. Everything worked seamlessly with great communication. A little out of the way for me but it was worth it.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Can’t beat the price!

By GRAPP on 6/16/2018 at 1:55 AM. Helped by Steve Sokul.

Great shopping experience. One of the best, most honest salesman I have ever purchased from, Steve Sokul. No other dealership was even close to their price. Only reason I didn’t rate a 5 Star was that their selection was not as good as i would have liked.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

NO LOANER CAR OVERNIGHT

By SCREWED AGAIN on 4/4/2018 at 6:01 PM. Helped by CARL.

FORD ESCAPE HAD TO BE KEPT OVERNIGHT FOR REPAIRS, WAS TOLD BY THE ATTENDANT AT SERVICE DESK THAT ALL CARS WERE LOANED OUT ALREADY, HE EVEN SAID ENTERPRISE DID NOT HAVE ANY TO LOAN ME OVERNIGHT, SHORKEY COST CUTTING TACTICS JUST COST THEM A CUSTOMER, WILL NEVER RETURN. TELLING ALL MY FRIENDS TO STAY AWAY ALSO.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great team

By Garyp1966 on 11/14/2017 at 3:28 PM.

Was in and out. The salesman was extremely helpful. Told him what I was looking for and he delivered. Would highly recommend this dealership. Mike Chelkis was the best

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Awesome

By DonnaK on 11/1/2017 at 11:31 PM. Helped by Mike Hamwey.

Had a great experience with Jim Shorkey Ford!! See Mike Hamwey he is a wonderful Salesman!! Mike was great, Everyone treated us really great there!!!

I would recommend this dealer.

Overall Rating

3.3  

3   Customer Service
3   Overall Experience
4   Price

Recommend them with caution!

By Robin on 10/30/2017 at 9:59 PM. Helped by Dawn.

Our sales girl Dawn was very nice but it was her first day at work and was not knowledgeable in the cars or the process for leasing cars. We spent several hours there working out the price of the lease details. When we final came to an agreement on our trade in value and monthly payments we signed paper work and were asked to come back 3days later to finalize paper work. We went back only to be told by another sales person we have good news and bad news. They wanted to change from paying $99 to $175 a month and instead of using our vehicle as down payment of $3000 give us a check for $3000. We were very upset for the changes and almost backed out of the deal. They said that Ford Credit company could not do the deal that we had originally settled on. There was a car inside on the show room floor with exactly the same. We were told as soon as we get this settled they were going to erase that deal. We left to cool off and when we returned the next day were told everything had been worked out and we got the original deal. It was not our salesgirls fault. I could tell she was embarrassed and so were we. We are very happy with the car C max Hybrid but would not want to spend as much time as we did if we had it to do over again. Our sales agent should have had more training before being expected to take care of all the details of selling or leasing a car. Our sales agent was Dawn

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went out of their way to meet my needs!

By Chris Jacobs on 4/22/2017 at 5:31 PM. Helped by Roy Schulis, India Wallace,Walt Swanstorm,Keith Accettulla.

The staff at Shorkey are helpful, knowledgeable and over all really nice people to do buisness with. Awesome job India, Randy,Roy and Keith you took my bad situation and turned it into a pleasurable experience. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you for NOT sell a car

By Very thankul on 3/21/2017 at 1:40 PM. Helped by Roy, Bill, Olivia.

I was called to meet someone at Shorkey ford, Unknown to me, he wanted me to co -sign for a loan for a $44,ooo car. I felt uncomfortable, stressed, and frankly i did not want to do it. The salesman ROY SHAULIS took the time to explain the difference between a co buyer and a co applicator with the obigations of each , as he receive the information from a woman named Olivia. His words was comforting, he was upfront and honest, . The poor man said he can not remember the exam words, and he had to got back sevral times. He said he did not want to mislead me. ( I later found out he had a rare decease that limits memory function ). Then he went to the Vice President to explain the situation on my behalf, because he feel morally obligated. (His Words) to make sure he was doing and saying the right thing. Soon a large man named BIll came out and took to to his office. With Bills help, I decided NOT to co -sign for this person after all. How many salesman would have the morals NOT to sale a car because he felt it unethical for me to be intimidated by the buyer to co sign? Stress was gone, i praise this dealership, Especially ROY< BILL< and OLIVIA . I will come here to buy my next car. Thank you again

I would recommend this dealer.

Overall Rating

3.5  

5   Customer Service
5   Friendliness
1   Overall Experience
3   Price

RUDE, I WOULD RATHER TALK WITH HILTER THEN KEITH AGAIN

By JOHNNY APPLESEED on 2/23/2017 at 4:44 AM. Helped by ROY AND HILTER KIETH.

LET ME BEGIN, MY SALESMAN , ROY WAS THE BEST, ENJOYABLE, TRUSTING, FUNNY, KNOWLEDGABLE, THE TIME I SPENT WITH HIM WAS THE BEST I EVER WAS TREATED, I WAS GOING TO BUY THE CAR JUST BECAUSE OF HIM, I WENT TO FOUR OTHER FORD DEALERSHIP LOOKED AT THE EXACT CAR, BUT WORKING WITH ROY FAR OUT RANKED THE OTHERS, EVEN THOUGH THE PRICE WAS HIGHER AND THE PAYMENTS WAS HIGHER, I WAS GOING TO DO IT ANY WAY. UNTIL HILTER KIETH ARRIVED, CUTTING OFF MY SENTENCES, SAYING HE HAS MORE EXPERIENCE IN THE CAR BUSINESS THEN I HAVE BEEN ALIVE, RUDE, DID NOT WANT TO WORK WITH ME ON THE PRICE, CUT ME OFF ALL THE TIME, BASICALLY THINKING HE WAS BETTER THEN ME. I GUARANTEE I HAVE MORE EDUCATION, MAKE MORE MONEY, AND LIVE IN A NICER AREA THEN HE EVER DREAMED. BUT HE TREATED ME LIKE THE xxxx OF THE EARTH. I GUARANTEE I WILL NOTIFY FORD ON THIS MANS BEHAVIOR. ROY CALLED ME AFTERWARDS AND WE TALKED ABOUT THE PRICE, I DIRECTLY TOLD HIM IF KEITH IS NEAR ME, BREATHS IN MY DIRECTION, OR HIS SHADOW COMES NEAR ME, ALL DEALS ARE OFF. ROY WALKED ME AROUND THE CAR AND TOLD ME THINGS ABOUT THE CAR THE OTHER DEALERSHIP NEVER DID, THAT I NEVER KNEW. THEN SHOWED ME THEIR NEW SERVICE AREA, VERY IMPRESSIVE. BUT ALL THE SHINNING STARS ROY GOT WAS DESTROYED IN MINUTES WITH THIS HILTER KIETH. I WILL BE CALLING SHORKEYS, IF THERE IS A JIM SHORKEY, I WANT TO SPEAK TO HIM DIRECTLY.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

good experiance

By donan on 2/8/2017 at 12:15 AM. Helped by Joe Brozinski.

Was a great experience as usual at Jim Shorkey. This time it was at Jim Shorkey Ford. Don't matter which dealership you go to the salespeople always take care of you. Would like to Thank Joe at the ford dealership. He was pleasant and very helpful. Will recommend him to anybody that is looking for a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positive experience

By Erika Lenhart on 1/30/2017 at 1:44 AM. Helped by Liz Drake, Chris Barnes.

My experience at Jim Shorkey Ford was a very positive one. Liz Drake and Chris Barnes (who was training) were very knowledgeable and were able to answer every question I had without hesitation. When I spoke with Chris a few days before I visited the dealership, he was able to find the exact car I wanted. He studied the car from front to back and on our test drive, he knew everything about my new car. Not one question went unanswered. Liz and Chris made my family feel at home. We were comfortable the entire time during our transaction. They went above and beyond to get me the best deal possible. The gentlemen who details the cars was not working the day of my purchase, so Liz went out herself and detailed my new car. This amazed me. I am very pleased and will refer friends, family and co-workers to Jim Shorkey. Thank you Liz and Chris. I am now in my dream car!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Customer Service!

By Denny C. on 11/22/2016 at 12:52 AM. Helped by Chris Connor, Liz Drake.

Denny C. "Thank you Chris!" In October 2016, I purchased a 2016 Ford Mustang at Jim Shorkey, White Oak, PA. I wanted to thank the staff for their excellent service and Chris Connor for her professional, pleasant attitude and knowledge. Thanks again! -Denny.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Gabby!

By Jane on 11/17/2016 at 3:40 PM. Helped by Gabriella Gougler, Liz Drake.

As a first time buyer, I had a great experience buying from Gabby at Jim Shorkey Ford. The forever warranty on my 2015 Ford Explorer XLT helped me (a lot) in making my choice. Gabby was a great help and stayed late to help me. Thanks again! -Jane F

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

O M G

By Blaise hawkins on 8/2/2016 at 10:17 PM. Helped by Big jim & jason.

Mrs Shirley thank you I'm the bigest pain when spending my hard earned money and I put all of your crew thru the wringer and they did a awsum job I will see u next time and be ready for Blaise

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great service for an out of town customer!

By SH in Ohio on 8/2/2016 at 11:10 AM. Helped by Isaac Shannon.

I found a 2014 Mini Countryman online and was interested, but I live in Cleveland (2.5 hours away). I emailed the dealership who immediately responded back to me. I told them my concerns- buying a car from out of state, not being able to test drive it, having the old cliche happen "Oh man, we just sold that car!". Adding to my anxiety over the issue, my wife would be the one driving out to pick up the car. None of my concerns had merit. The dealership was a pleasure to work with. First up- Paula called and walked me through the preliminaries- bang up job without being overly pushy. Lou was the next person I dealt with- friendly and accommodating (went through the effort of sending me a bunch of additional pics of the vehicle to make me more confident in the vehicle) and working with me to hold the vehicle so the 2.5 drive wouldn't be a waste.When my wife finally made the trip out there, she was treated with courtesy and respect by all she dealt with, specifically Isaac but also Lou. The car was exactly as advertised (arguably better since the original pictures the dealership posted didn't do it justice) and we purchased the vehicle. One specific thing I want to mention is that they took care of the little things that can make or break an experience. Example- they knew my wife had a long drive so rather than give her the customary 1/2 tank of gas, they filled the tank all of the way up so she wouldn't have to stop on the way home. They also made sure to send her out the door with a bottle of water for the long drive. All in all just a great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New vehicle purchase

By Michele Driskill on 7/16/2016 at 7:03 PM. Helped by Chris Connor.

My husband and I are very satisfied with the excellent experience we had at Jim Shorkey Ford. Our salesperson, Chris Connor was very personable, knowledgeable and so easy to deal with. The whole staff was great as well. We love our new Explorer.

I would recommend this dealer.