Dealer 2-Year Rating

Overall Rating

2.5 / 5
Customer Service
2.7  
Friendliness
4  
Overall Experience
2.3  
Price
3  
Quality of Work
1  
Service
1.3  

Dealer Reviews

Show:  

Overall Rating

1.6  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Oil change & fuel filter over priced rip off!!

By JB on 8/29/2018 at 6:04 PM. Helped by Service Dept.

Husband brought diesel truck to get a oil change & fuel filter change.. price was 248.00 Most we ever paid for this service & will never return!! Way to much for parts & labor! Plus grease left on side of the truck! Unhappy customers!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

Taking advantage of elder person!

By JHHendrix14 on 8/13/2018 at 9:37 PM. Helped by NA.

After my grandmother purchased her car, she has brought back regularly for service! Oil change and rotation! But in the last month, after multiple times of driving then getting towed there, supposedly running hot due to thermostat, then it was the hoses, and still not fixed! After taking Friday to be serviced once again, still running hot, was told “to bring back Monday!” This place is scam... especially for older ladies! Will never get my business and will publicly let everyone know how pathetic the mechanics and management are, guess it’s try this let her pay for it then after not fixing guessing at the problem!!!! Well, after overlooking the vehicle myself, it was the water pump!!!! Which I will be taking this as far as I can, until My Grandmother is refunded for the mechanics lack of knowledge of a vehicles cooling system! Thank you, GOD BLESS!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best Dealership

By BRyder on 8/11/2018 at 12:49 AM. Helped by Dante Ferrand, Sr, Erik Etzel, Renee Helmer, and Carolyn Mahoney.

I do not normally write reviews unless service is awesome or very very poor. So anyway if you are looking for a friendly, no pressure and willingness to please this is the dealership to visit. As most may say I can be hard to please as I know exactly what I am looking for what I will compromise on and what I will stand firm with when it comes to purchases especially vehicles. So I had been looking around for the vehicle I wanted (FYI I will be paying cash no financing) locally with no one wanting to work with me on price which I will not give on once I decided how much I want to spend so next I was thinking of going to Shrevport but wanted to visit Jim Taylor first which I am SO HAPPY that I did just that. Here is my experience from beginning to end with the most awsome salesman 'Dante Ferrand, Sr." greeting me upon arrival and listening to me as I told him what I was looking for in my new(used) vehicle. So mind you it is extremely hot with Dante having to work outside to assist me along with my pickiness with the most pleasant attitude as we look at many vehicles then I found the one I wanted but someone was going to call that day to let the dealership know if they were still interested. Now, at first you would think that they should sell to the person there with the money but one of the reasons this place is so great is they actually said by their word literally. Well the next thing I know is that the manager Erik Etzel whom is another awesome staff member found me exactly what I wanted and sold it to me at an awesome price. So instead of dealing locally I will be back at Jim Taylor when I need to purchase another vehicle and referring them to everyone. Thank you Jim Taylor (Dante and Erik) for caring about customer care along with quailty with out the huge pricing.

I would recommend this dealer.