Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.4  
Quality of Work
4.6  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Appreciate the approach

By SCOTT on 8/20/2019 at 12:17 AM.

I had a great experience working with Bruce. Very helpful, patient and low pressure in his approach. While the more old school approach to car sales would pop up with others, Bruce seemed more focused on the long game.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By JENJEN9929 on 8/19/2019 at 6:36 PM.

They worked with me all day to get the car I really wanted. Super friendly and understanding of what I needed in order to be happy with my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a new tiguan

By Kbealmer on 8/19/2019 at 6:13 PM. Helped by Jeremy bealmer, Conrad foster.

The guys at Volkswagen went above and beyond to find me a car that I love. There was no hassle to drive anything or pressure to purchase. They allowed me to drive my Tiguan to be sure I loved it. I was in and out of finance quickly. My car was spotless and a tank of gas upon delivery. I will recommend Volkswagen to everyone I know. I would really like to thank jeremy bealmer, Conrad foster, Stephan stamose, and Anthony heaper for helping me get a reliable car that I love.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Vwbug,Anita50 on 8/17/2019 at 5:32 PM. Helped by Jeremy Bealmer.

Jeremy Bealmer was very informative and went the extra mile to make us comfortable with each step. The dealership was very impressive and customer oriented.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love our new Jetta!

By BriannaKirby on 8/16/2019 at 7:17 PM.

It was our first time paying for a car outright and Damarkus made the process very stress-free. He, along with the other employees, worked very hard to get us the exact car we wanted, even the exact color we wanted, and we could not he happier with both the car and the experience of buying it! We will be back for any future car purchases.

I would recommend this dealer.

Overall Rating

2.8  

2   Customer Service
3   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Oil change

By FIELDER.PATRICK79 on 8/14/2019 at 7:59 PM. Helped by No idea. Dropped it off at 7 in the a.m. and picked it up from someone totally different..

Just ok service. Called three different times to confirm if vehicle was read (since nobody had called to tell me otherwise). Receptionist was nice first time I called, rude the next time I called, didn’t even say hello the third time I called them transferred me to a sales associate who hung up on me. Car wash was a little less than stellar, but that’s not why I brought it in so no biggie. Thought I signed up for the $300 yearly oil change but only paid 80 some odd dollars. Guess I was the one who looked up service schedule wrong. At least hope I did and did not miss out on something schedule that may potentially void any warranties. Did get passed over to be checked out for two ladies who took the shuttle service even though I walked in first but was okay since I walked in from my office and enjoyed the AC while waiting.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
5   Friendliness
3   Overall Experience
5   Price
2   Quality of Work

Paperwork took Forever!

By JIMJCMO on 8/13/2019 at 11:45 PM.

Good sales experience. Friendly people. But I have not received my sales paperwork and title application after almost 4 weeks. Someone who is not in the dealership apparently does these for them. I have never run into that before.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Took too long.

By ERNSr1959 on 8/13/2019 at 6:26 PM.

I dropped my car off Thursday for routine transmission service expected about $400. Plus asked to review A.C. system since not cooling well, and noise in front passenger area at road speed. Was told needed complete new A.C. $2500 plus new wheel bearing $500. Final bill over $3000. Hope car lasts another 200000 miles. The service mgr that wrote my ticket is NOT on your list.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome job!!

By Kmurdock on 8/11/2019 at 5:40 PM. Helped by Conrad.

Our sales man Mr Martin was excellent in showing us the 2019 VW Tiguan SE he went over all the specs of the suv and surprised us of features we didn’t know had on this suv 🚙!!! We went on a test drive and loved this suv and decided to lease it for my wife!!! I’d also like to thank Sales Mngr Conrad for making the deal happen I’ve known Conrad for years and he’s excellent at what he does for Joe Machens VW!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfying and got what i wanted

By DIABLK739 on 8/5/2019 at 5:14 PM.

Excellent service and really worked with me. Very helpful and understanding. And got me my first brand new car. Very good customer service. Will be recommending.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Awesome!

By SAMANTHAMOSS63 on 8/2/2019 at 6:56 PM.

Very friendly and welcoming environment. Demarkus truly made sure I was happy with my purchase and thoroughly explained everything I wasn’t sure about. Anthony was also very helpful with answering questions and made me feel confident in my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleasant

By JulieD on 8/1/2019 at 6:25 PM. Helped by Receptionist was nice too.

I have never driven a Volkswagen brand before. I had a lot of questions about the brand, the vehicle, the warranty etc. Mikey was very nice and helpful. He was genuinely kind. I would not hesitate to send a friend his way to buy a car from him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always excellent service

By RobinC on 7/31/2019 at 6:04 PM. Helped by Joe ?.

I never have any issues with the service department. I am always able to get appointment when I need one and no delays in getting car serviced. I especially like that they wash my car after the service. I also have a Chevrolet that I get serviced at a Chevrolet dealership and getting my vehicle washed isn’t something that happens on my Chevrolet.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mikey was fun to work with a extremely knowledgeable

By CASSIE.MARCH on 7/28/2019 at 1:24 PM.

Mikey made us feel like family and provided answers to all the questions we had! He was fun to work with and we will be using him for all future buying! Thanks Mikey

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good, straightforward car buying experience.

By rosiedearrdh on 7/27/2019 at 11:02 PM. Helped by Jeremy Bealmer.

We stumbled onto a great deal on a 2018 Atlas. Jeremy gave us ample time to test drive and discuss our options. We got a fair price on our trade and were overall very satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By stevnkc83 on 7/27/2019 at 7:01 PM.

We came to have our oil changed. Everyone was very nice and professional! There was a nice lounge area They offered snacks and beverages while I waited.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth stream lined

By Coder31562 on 7/26/2019 at 9:31 PM.

We have been to all the machens dealerships and this by far was the most professional yet down to earth. Chris was very good and knowledgeable and most of all patient.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Best car buying experience

By K.Rey on 7/26/2019 at 6:07 PM.

Ive always had a bad experience when buying a car but this time they explained everything to me and made sure that I understood and i was able to buy my van within just a few hours.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Emergency repair of VW Jetta cooling system

By davidzawieja on 7/19/2019 at 3:35 PM.

Recently on a cross country trip my daughter was on our VW Jetta's Check Engine light came on followed by the overheating light. She went to the nearest VW dealer in southern Illinois who first filled the coolant reservoir and sent us her on her way. However, within 10 minutes the lights came back on and steam was coming out of the engine compartment. She added water and drove back to that dealer. The said a hose blew and lost our coolant, and said they could get to it the next week. She left the car there and we got the car back after they replaced a coolant hose and refilled the radiator 10 days later. We picked ups the car from the IL dealer on a Saturday and I began the drive back to TX, I got ~ 40 miles away and the check engine light came back on and soon thereafter the overheat light came on. I pulled over called the IL dealer with little help So I decided to try to get it to the dealer in Columbia MO where my son lived. My son contacted them and Tom at Machens promptly called me back and told me they would do their best to get it fixed if I could get it to them. They were extremely helpful over the phone though they had not collected a penny form me. SoI cooled it off added more DI water, and got it limped in to Joe Machens ~ 40 miles away just as the Service dept was closing on Sat. I talked again with Tom and Joe. They diagnosed the car on Monday determined the real cause of the prpblem, ordered the parts, repaired it promptly and effectively. I picked it up Wednesday afternoon. Tom and Joe were phenomenally helpful though I don't live there and will likely (and hopefully) never need their services again. I cannot say enough positive about the service and help I received there.They went above and beyond the call and I am extremely grateful for their help and service. I would highly recommend this dealership for service!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

It was alright.

By DELLHAVEN on 7/18/2019 at 7:57 PM.

I came in for a recall on my Volkswagen gulf It took about two hours to finish They had refreshments and a break area for the customers to use.

I would recommend this dealer.