Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.1  
Friendliness
4.1  
Overall Experience
4.1  
Price
4.5  
Quality of Work
4.5  
Service
3  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Bad dealership, worse service

By Chatterton on 8/10/2018 at 11:23 PM.

Bought my 2014 Jeep Patriot here, not a good deal or experience. I have a rust issue, and they could not have been more dismissive. Too old for warranty, according to them, but I got the feeling they did not want to do they work, and I was inconveniencing them. Still, they would still give me an estimate! They got one star only because I can’t give them Zero Stars.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Clouds2017 on 6/26/2018 at 5:09 AM. Helped by Daniel at service desk.

I always receive great service from Daniel my service agent. All my needs are always met with a smile. Terrific service I live in Boca and I don’t mind the drive because of his professionalism. Thank you Daniel see you guys soon

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A wonderful car buying experience!

By TIm McFall on 5/8/2018 at 2:56 AM. Helped by Michele Fortey.

My Sales advisor, Michelle Fortey, was terrific. She had a wealth of knowledge about the SubaruOutback I bought and truly knew the vehicle. There was no pressure or gimmicks. I had spent a large amount of time researching vehicles and selected Subaru over Honda, Toyota, Nissan competition. A quality experience for a SUV I truly love.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Subaru SUV and equally as great a dealership!

By No1GreatFit on 12/6/2017 at 2:28 AM. Helped by Peter Altman.

Very welcoming, knowledgeable and helpful, but not pushy staff, making buying a Subaru SUV a pleasant and stress free experience! Will definitely use this dealership again and highly recommend to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

In and Out

By Pumaking on 10/17/2016 at 11:48 PM.

Went in to see Craig Brickman on possibly trading in my other subaru to get something a little more comfortable and convenient. From the moment I spoke to him on the phone before arriving at the dealership to after picking up the car was in constant contact to make sure everything went well and that I was happy with the car. Rafael was great in dealing with the financing so that I got a fair price for my trade in and the car. Overall I loved the experience and didn't feel like the typical car shopping experience, highly recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AJ Adorno, Subaru Guru

By Subasam on 10/9/2016 at 3:29 PM.

I walked into Subaru dealer not planning to purchase a vehicle right away. I wanted the best deal and best service and dont like to deal w pushy sales people. Well AJ surprised me. He was very genuine and not pushy at all. He did everything to get us where we wanted to be and with a great car too. We ended up extremely happy and it was all pretty flawless. We also had our toddler with us but the experience was still enjoyable. It didnt take hours and out baby never got fussy, he was happy too. Thanks again AJ!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

HORRIBLE EXPERIENCE !!!

By ALEXNOW on 10/4/2016 at 3:41 AM.

I have to say this was a very bad experience and i trust what they said, but they LIED to us and i highly recommend you to stay away from this dealer and be aware of their tricky techniques. It has been an HORRIBLE experience, so pleasee make sure YOU DO NOT GO TO THIS DEALER !!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A. J.. Adorno- sales person

By Like Nashville on 9/30/2016 at 1:12 AM.

Mr. Adorno was professional, patient and knew about cars, options, upgrades and prices. He guided me through the process and I highly recommend him. I am enjoying my Forester.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best Car Buying Experience Ever!

By Reesebaby on 9/30/2016 at 11:29 AM.

From the get go AJ was professional, friendly, warm, and Genuine. You don't get those traits too often in a car salesman...at least we never have. He was awesome to deal with and was supportive through the negotiation process and ultimately we bought the car we had been eyeing for 2 weeks! Undoubtedly the best car buying experience we have ever had...from AJ, to the managers Rafael and Jim and Carl Vanderwarker in finance...first class people and experience. We would definitely buy from AJ and the Joey Accardi Subaru team again.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Professionally Handled Purchase

By Canes 1 on 9/21/2016 at 12:43 AM.

AJ was our salesman. He was quite friendly and well-informed about the different models we considered. We were given details on each type and settled on a Forester after a test drive. The pickup of any car we chose was of concern to us. AJ was correct in that the Forester was very satisfactory from our point of view. As we went through the process we noted that the "pressure" so common in our previous purchases of other types of cars was NOT there. We were treated respectfully and patiently. Rafael, the manager, chatted with us for a bit and he too was not like the typical car guy who is only interested in selling. The "background hurry-up and decide stress" in our conversations was not there as I expected from my history of previous car deals. Carl made the financial arrangements go very smoothly. He too, was first-class. In the end all 3 men made the process MUCH more pleasant than we had expected. From our experience you will be pleased with the whole team. In the end the Forester is turning out to be a wonderful car that we are proud to own. I highly recommend these 3 guys and the car they sold to us. John & Ann R.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience.

By bubuyer on 9/15/2016 at 11:17 AM. Helped by Carl Vanderwarker.

Salesman AJ Adorno was very informative. He answered all our questions and could not be more helpful. Would definitely recommend this dealership and AJ Adorno.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience

By J&J on 9/13/2016 at 12:56 PM.

I needed to get a new used SUV fast and had gone to a couple other dealerships and was less than happy with the customer service. From the minute I walked in to this dealership I was greeted by AJ who couldn't have been nicer and more helpful. He and his manager Rafael both asked what I was looking for, showed me different cars that fit my budget and answered all my questions and were never pushy. The price was very fair and didn't go up because I wasn't financing as had happened at 2 other name brand dealerships. They showed me the car fax and KBB values which confirmed what I believed, the car was priced very fair to begin with. They worked with me to make the deal fit my needs. It really was the best customer experience and I highly recommend this dealership and my sales team. Thank you so much for making this so pleasant and easy for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Salesman review - Peter Haughton

By Still Looking on 10/23/2015 at 1:53 AM. Helped by Peter Haughton.

I didn't end up buying a car here, but thought I’d review the salesman I dealt with since it was such a positive experience. Never wrote a review about a car salesman, or dealer for that matter and have only written one review about a car, but my experience with this salesman was so pleasant I wanted to shine a spotlight on him and recommend him to anyone shopping for a Subaru in this area. This salesman, Peter Haughton, demonstrated not even a shred of the pressure or the typical attitude sometimes associated with this line of work. He's a very likeable, very low-key, easy-going, young guy who is genuinely sincere about trying to make sure you are satisfied with your car search. I was so comfortable with him, that I went back to test drive the car a second time because I wasn't sure whether I really liked it or not. I've never gone back for a second test drive to the same dealer before, which says a lot about how easy this young man was to get along with. He was not condescending or patronizing or impatient, just completely natural, pleasant and accommodating. Unfortunately for him, I decided I didn’t like the car enough to consider it further, a decision that he respected. But if my decision had been based solely on the salesman, there'd be a Subaru sitting in my driveway right now. I’d encourage anyone considering a Subaru in this area to ask for him and give him a shot.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

We got your money so who cares!

By consumer on 3/17/2015 at 11:30 PM. Helped by doesn't matter.

I don't have an issue with the salesman. He was friendly and not pushy. The finance guy was friendly but he added extra services I had already declined and I didn't notice until I started receiving things in the mail and noticed I was charged for them to the tune of nearly $2,000. As I live 40 miles away I called to talk to the finance manager. Left message. No return call. Called again the next week. Left message. No return call. Called to talk to the General Manager the next week. Left message. No call back. So in conclusion. Buyer BEWARE of this dealership. Double check your paperwork carefully before you leave. Trust no one. Once they have your money they don't give a xxxx about you and apparently it starts at the top.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Authentic and Caring Service

By RKN78 on 5/29/2014 at 6:41 PM. Helped by Eric, the service advisor.

Today I had my very first Service Experience with my new Subaru, I had already had a wonderful sales experience with Jessica when I purchased the car and today was time for my 7500 mile check up. Eric greeted me with a warm and welcoming smile. He escorted me out of the car and reviewed any concerns I had. He then showed me the waiting area and coffee choices. He even took the time to explain how to operate the coffee machine and ensure I had my choices covered. He was absolutely DELIGHTFUL! He took the time to care, to be engaging and to make sure my needs were met. He exceeded my expectations...a rarity in today's world and especially in a car service environment. He made sure my car was not only serviced but that it was washed and clean. When it rained, he took extra care with the car as well. I also had time to talk to him and learn a bit about his experience and thoughts on best gas and ways to maximize performance with my car. What an unexpected pleasure and rewarding experience by simply taking my car in for a check up. I hope Eric is there for a long time and will look forward to each visit even more now knowing my car will be in his care!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

routine oil change

By mlou124 on 4/17/2014 at 9:12 PM. Helped by Eric.

what can you say about an oil change. the work was done quickly; the service manager was friendly and professional. no waiting in or out.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Attention to cost of repair

By DPTRACEY on 4/4/2014 at 4:28 PM. Helped by Robert Stevenson.

Robert was aware of my concern of parts and repair cost and ensured that I received the best deal possible, and in timely courteous manner

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy ordering process. Very informative during the time...

By marty2014 on 1/19/2014 at 4:09 AM. Helped by david elkind, joseph salter.

Easy ordering process. Very informative during the time waiting for delivery from manufacturer. Very easy completion of sales transaction. Very informative and considerate of my time.

I would recommend this dealer.