Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.4  
Quality of Work
4.6  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service by Jarrett and service department

By Suzan on 8/11/2018 at 2:30 AM. Helped by Jarrett.

Everyone was friendly, kind and courteous. Glad they have a new coffe machine that offers choices while I sit and wait for car. the seating is comfortable. Wish there were plugs for computer and phones to charge.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service!

By Pmurtonen on 8/11/2018 at 3:35 PM.

Went above and beyond when I was stranded with a dead battery! Awesome service! Will come back for all my service Beyond expectations The shop Forman was kind and extremely helpful

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2013 MDX issue at 45mph

By Vgarzajr on 8/11/2018 at 1:00 PM.

Took our 2013 MDX for service regarding a hesitation at 45mph. I spoke with Brad and others in the service department. They listened to my concerns and mentioned a possible TSB that may fix the problem. They were great to work with and got the MDX back after the TSB service appears to have solved the problem.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Loyal Acura

By AJack10 on 8/10/2018 at 5:21 PM. Helped by Bradley Bob.

I always have a AWESOME experience when I go in for service. My service advisor BRADLEY BOB is always GREAT. He keeps me informed of what's going on concerning my vehicle.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Comments on good service

By tstubble on 8/8/2018 at 3:48 PM. Helped by Bradley Bob.

I was greeted with very friendly people the day I arrived great service. My service was performed in a timely matter. Thanks keep up the great work!!!

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
5   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

Good service this time.

By Pfifftex on 8/2/2018 at 9:52 PM. Helped by Charles Reese & Jarrett Alviar.

New service specialist very professional. Had some difficulty getting replies from Eric Younger and sales Re MDX spare tire until Mr Reese interceded Mr Alviar was very helpful once Mr Reese understood my issues.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent In Every Way

By Michael on 8/1/2018 at 6:36 PM.

Working with Javon was like working with a friend. Everyone at the dealership I spoke with was first class but Javon is why we purchased at John Eagle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional

By D Cook on 8/1/2018 at 4:05 PM. Helped by Jackie and Art.

I was a little apprehensive about my car repair but Jackie, Art and the rest of the team made it a pleasant experience. A very professional team.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Fair dealership

By Satisfied Customer on 7/31/2018 at 6:38 PM. Helped by I think Ali and Jafar are the same..

Ali was our salesman. He is unique in a good way. Very polite individuals from salesperson to finance and everyone in between . Jamar was outstanding in obtaining the interest rate that I asked for, 1.9%, without wasting time back and forth. Very professional individual.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

7 cars and always a great experience!!

By EricG on 7/27/2018 at 4:31 PM. Helped by Elaghe.

Great experience. Avery makes the whole experience the best. Always a pleasure to work with him. The process is smooth and seemless. 7 cars later and still happy

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service

By BGM on 7/25/2018 at 4:13 PM. Helped by Jackie York.

My service advisor, Jackie, made sure I was informed and knew exactly what needed to be done to keep my vehicle in great shape. He also made sure I was informed about when my vehicle was ready. The service was quick and completed in a timely manner as always.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department

By Wendy Woo on 7/12/2018 at 4:49 PM. Helped by Scott Sheley.

John Eagle ACURA in Katy is fantastic. Great customer service, communication, and relaxing service waiting area. Can’t wait to see all the renovations completed. I highly recommend them! Thank you Scott Sheley! 😀👍

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chill experience

By Pmai713 on 7/6/2018 at 11:51 PM. Helped by Elhadji Torre.

Our experience at John Eagle Acura was pleasant. Professional “no pressure” tactics used in the process. Large on site inventory was a plus. We purchased 2 vehicles with the exact specification and colors without having to wait for an order. Staff, Sales, and finance was courteous and professional. Highly recommended dealership for anyone looking for their next Acura.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Shady Salesmanship

By carbuyer1234 on 7/3/2018 at 3:07 PM.

I cannot express how much I would encourage anyone to AVOID this car dealership. I was using an agent to assist me in purchasing a vehicle. He arranged to look at a pre-owned RDX. I had a family member test drive it on a Wednesday, and decided I wanted to purchase it. The sales person who assisted her was nothing but kind and helpful- however, the New Car Sales manager was by far the most unprofessional and disconcerting sales people I have ever dealt with. At the time of test drive, I was told by him that I could put a deposit on the car for them to hold it for me (I'm from out of town). The next day, I spent the entire day trying to get in contact with the New Car sales manager to tell him that I intended to purchase the vehicle and inquire about the deposit. I was consistently sent to voicemail and my calls were never returned, and 3 emails were ignored. Finally, Friday afternoon (two days of trying to get into contact), I was able to speak to him on the phone after calling 3 times in a row. He confirmed that I could make a deposit and said he would put me in contact with the online sales department. I received an email from them but never received a call back. Finally, at 6pm on Friday, I received a call from the New Car Sales manager. He COMPLETELY retracted his previous statements (made by himself and several others) and told me that because "it's the end of the month, I can't take a deposit and hold this car for you." He said he "cannot hold used cars", which was the complete opposite of what he had said before- so he was either being dishonest in the beginning, or being dishonest in that moment. He said he had to "meet sales goals". He told me he would call me on Saturday evening to tell me if the car had or hadn't sold. Much to my un-surprise, I never received a call from him. Finally, I contacted the initially sales person who test drove the car on Monday morning, and he informed me that the car (the car that I was told I could put a deposit on to hold until I could get there on Monday) had sold on Saturday. I am completely disappointed and disgusted at this behavior. This is the epitome of shady car salesmanship, and this dealership and this behavior is the reason why sites like Carvana and Vroom exist- because no one wants to have this intensely negative experience. Every step of the way (besides the pleasant interactions with the actual sales person who gave the test drive) was unpleasant and felt "icky". I am actually happy it worked out this way, because I can't imagine what more dishonesty and shady practices would have come up down the road. Do yourself a favor and do not give this dealership your service.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Extended Service!

By SPeter on 6/29/2018 at 6:33 PM.

I bought an Acura from JaVon a while ago and remember how honest and straight forward with me he was. I did not believe that getting the "Luxury Shield" that he offered would be worth it. I was wrong. I recently was in a fender bender and lost a key in the process. I called in and JaVon talked me through how to get a new key and my car fixed without cost! I will be sending my friends and family to JaVon who sells used cars as well. John Eagle Acura is a good place to do business.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent support

By spiderbb on 6/27/2018 at 3:48 PM.

JaVon was very knowledgeable about the new car, even though it was only available for a few days being a 2019 model. Appreciated him working to find just the right model and able to show me the newest features. He worked with us in selecting the options and appraisal of our old Acura model for the trade-in. No hassle, no pressure, and very courteous.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant experience

By Buyer on 6/22/2018 at 3:44 PM.

I bought a Certified Acura ILX for my wife. JaVon was very helpful and informative, so the buying experience was very positive. I would recommend JaVon and John Eagle Acura, and I would definitely shop here again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By allison818 on 6/19/2018 at 6:16 PM.

JaVon was great to work with - he was helpful and responsive. Trading in my lease for a new one was easy and quick and the price was great. John Eagle Acura is a top notch dealership and I wouldn't go anywhere else.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
3   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Very quick and fast decisions

By Pat5689 on 6/16/2018 at 2:21 PM.

Purchase process made very simple and easy. Price was nicely negotiated and the Management kept my word. Very Aggressive Sales team at John Eagle Acura. Overall experience was very good. The Finance team Pulled a Hard enquiry which didnot make any sense because I was getting my Loan from another Bank. They also couldnot explain it properly when I asked.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Kmking on 6/16/2018 at 11:21 AM.

JaVon was a pleasure to work with. He understood my buying style and was very accommodating by respecting my time and working hard to make sure there was an F&I representative ready to finalize the transaction. I would not hesitate to recommend him to friends and family that are in the market for a new car! Thom was also great. Very efficient and pleasant.

I would recommend this dealer.