Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.4  
Quality of Work
4.3  
Service
2.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New Subaru Purchase

By DXN on 2/11/2017 at 9:43 PM. Helped by Tobi Awoniyi Internert Sales.

Buying my 2017 Forester was an excellent experience from beginning to end.. Very pleasant, helpful, low-key salesman (Tobi) bent over backwards to make me happy. He and the entire sales and finance/paperwork team were outstanding! I highly recommend John Hine Temecula.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Enjoyable experience

By RG Outback on 2/2/2017 at 4:46 PM. Helped by Cherie Robertson.

The sales team at Hine Subaru excelled at making my purchase of a 2017 Outback a very enjoyable experience. My sales person was professional, thorough, and responsive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By Marie on 1/17/2017 at 8:29 PM.

Mike was superb as a salesman. I felt no pressure. He was educated about the vehicle and very pleasant to work with. I will return to him when I'm ready to buy again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a new car

By Bmeehan52 on 1/1/2017 at 12:50 PM.

Dave La Rue was great. We worked out the leasing process over the phone. He listened carefully to my needs and worked to get me the perfect car that met particular requirements. No pressure. Dave acted more like my advocate than a sales person. I traveled 50 miles just to go there.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service

By JenniferSG on 11/27/2016 at 2:19 PM. Helped by Erika and Nichole.

I did an internet search for a vehicle and Erika contacted me. I test drove the vehicle on Friday, but decided I wanted something different. I went home and discussed it with my husband and did anorher internet search. Ashley sent me an email for that car. I called and Nichole helped me find the perfect Outback. She was very nice and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

No pressure! Great Service!

By Lisa_Subaru on 11/22/2016 at 5:09 PM. Helped by Tobi "Casper" Awoniyi.

We were very impressed with Tobi's knowledge and enthusiasm for the Outback we were interested in. We were also made to feel instantly at ease with his "no pressure" approach which is what kept us coming back. He made us feel as though we could trust the dealership and the products and services it offers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No stress new car purchase.

By LBNorman on 10/17/2016 at 10:44 PM. Helped by Ronnie Robinson.

I have spent all my life hearing the horror stories about car dealerships and the sales people. So when my wife and I finally go to the point in our lives that we could buy our first new car, we were expecting the worst. We went to 7 dealerships and tried 8 different models of cars. I can tell you that stepping into the Temecula Subaru dealership was completely different than all others. We were greeted by Ronnie Robinson who has been one of the most down to earth people that I have meet at any dealership. He listened to our plans and time frame for when we wanted to purchase a car. There was zero pressure to do any type of upgrade or look at this other model over here kind of thing. Ronnie answered all our questions and gave us the same level of customer service on our 4 return visits to the dealership. In the end he suggested we order one from the factory that way we could get the color and all the options we wanted. We were given the same price as if we had picked one off the lot. We just had to wait a bit, which was fine for us because it fell into our timeline. I can say that the whole experience has been one of the easiest and least stressful purchases I have ever made. Ronnie stuck to every offer he made to us over those 4 trips to the dealership. When it came time of do the financing something was left out. Ronnie stepped up and the contract was rewritten then and there to honor what was offered on one of our 4 visits. I can not stress enough. Make Temecula Subaru the first, middle and last visit when car shopping. You will not be disappointed by the sales and the great deal you will get on any of the models you are looking for.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

The Perfect Buying Experience

By glc on 8/13/2016 at 2:37 AM. Helped by Cherie Robertson and John ??.

Fast and efficient. The minute I saw/drove the car, I knew it was just right and I do not like spending ages in a dealership. Cherie and John were thorough AND understood my time restrictions. Kudos on a sale well-done!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Not Pushy

By caveman on 8/1/2016 at 1:35 PM.

the salesmen and finance officer were professional, knowledgeable, and best of all not pushy. of all the dealers we contacted online, yours was the most responsive.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

best ever

By Pamelaandpui on 7/29/2016 at 9:22 PM. Helped by Ronnie Robinson, Jaime Perez.

fast, no pressure, no haggle (got what I came for at a price I thought was fair), Ronnie and Jamie were really GREAT to work with (not your normal dreaded new car purchase), We actually enjoyed the experience!!!!!

I would recommend this dealer.

Overall Rating

4.5  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Painless.

By Phyllis on 7/13/2016 at 8:29 PM. Helped by Tobi Casper..

Our painless purchase of the Subaru outback was made possible with the excellent guidance of Tobi Casper. We were not sure what we were looking for & he patiently guided us round the vehicles answering all our questions. Thank you for a painless purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Fantastic experience!

By Kenneth Mor on 7/3/2016 at 2:01 PM. Helped by Arika Archila.

Did the entire purchase via the internet, as I'm extremely busy. Arika, the internet manager, made the entire experience an absolute pleasure! It was hastle free, Arika listened to me, and in the end got me exactly the car I was looking for. GREAT EXPERIENCE...HIGHLY RECOMMEND!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

very friendly and low preasure

By jerry25 on 6/30/2016 at 4:26 AM.

DAVID La Rue was our sales person and we cannot say enough good about the whole sales experience. Since my wife hates the car buying process, I met with David by myself on Monday. I liked what I saw and wanted my wife to look at the car. Tuesday was David’s day off but was the best day for us and since there were only a two cars like the one I was looking at I wanted to be sure if she liked it we would not loose it. David offered to let us put a $500 deposit to keep the car but I wanted my wife to see it before we did anything. I left a message on David’s cell phone asking if there was someone else that could show the car on Tuesday but he insisted on coming in to show her his self. To shorten this up, he met us at 9:30 AM and took her for a test drive, she drove. She loved the car so he took his time explaining EVERYTHING to us. He was never pushy or tried to close the sale so he could o home. When all of our questions were answered, my wife mentioned a couple things she would have liked to have, so David offered to show us a "Limited" that had everything we wanted and more for only a few thousand dollars more. So after looking at that one and some more questions answered we agreed to purchase that car. My wife said that this was the first time she actually enjoyed buying a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Friendly, Knowledgeable Professionals

By Happy Buyer in Murrieta on 6/24/2016 at 11:11 PM. Helped by Mike Wagen.

Mike Wagen and everyone else were easy to talk to. They answered our questions and offered information to help us with our decision. They made us feel like we were getting expert advice from friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy, low pressure

By frankmc on 6/20/2016 at 4:32 PM. Helped by William "Billy" Hornaday.

Sales person (Billy Hornaday) was courteous, knowledgeable, thorough & professional. Made the whole experience easy and pleasant. Low (no) pressure environment. Everyone was friendly and helpful.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great staff

By meetch on 5/30/2016 at 2:21 PM. Helped by Erika Archila, Aaron Pitt.

Easy, no-pressure atmosphere. Staff was pleasant and easy-going. worked with Erika and Aaron, and it was fun experience, felt very relaxed. Enjoying a trip to a dealership is rare, but we actually had a enjoyable day. We are excited to be a member of the Subaru family! thank you, Erika and Aaron!

I would recommend this dealer.

Overall Rating

2.0  

3   Customer Service
2   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

overpriced service estimateand h

By grayforester on 3/24/2016 at 2:28 AM. Helped by Servando Bravo.

I brought my 08 Forester in for a replacement of the antennae wire for the stock radio,( dog had chewed it in two,) service advisor told me the replacement cost would be at least $1200! The dash including the air bag would need removal, plus the headliner needed to be taken out and replaced.I told him I just wanted to get the radio to work, it didn't necessarily need to be a factory replacement.I declined his offer to have them do it. The three audio shops I went to said this was a dealer repair and they wouldn't touch it since I wasn't going to spring for a whole new sound system, I just wanted the radio to function as normal. I went home and unscrewed the dash access panel below the steering column myself. The plug for the antennae was readily accessible so I just unplugged the old one and plugged in a new aftermarket one, problem solved for $12.95. I find it is getting more difficult to find honest and reliable vehicle repair people especially with newer, more complex cars.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Customer Service and Experience

By S.H. on 11/4/2015 at 7:54 AM. Helped by Phil Bravo.

Horrible experience...started with a visit to look a Subaru after always owning Honda or Toyota....went in to test drive and was treated like I was a bother. I ended having to drive to LA to save $2,500.00. Sales guy at John Hine never even attempted to search for a vehicle in inventory to see if he could find the car I wanted. Once I purchased elsewhere I had to get a series of service items addressed, like a new dashboard, scratched console from service guys, trim defects, poor electrical reconnect for dash replacement, concerns about oil consumption etc.. over the course of 9 months. It seems as if it took forever to try and get it fixed right. I still have never had it completely resolved. I began to feel as if I was getting the run around over and over again by Phil Bravo. It reach a point when I asked why this had to be so difficult to get simple warranty items fixed? Never could get a straight answer...test drive after test drive to verify my concerns..months and months went by. I eventually called Subaru of America and filed a complaint with them. Got a call back from them assuring me they would look into it. The final straw was once I had asked over and over to get my alignment fixed it was taken care of after the 4th time in. I asked to speak to the manager because I was so tired of this. Phil Bravo in service mumbled profanity to me as he walked away to get the manager. Once the manager returned it was not even the manager it was the part/service director Eric Kelley. He acted as if I was the problem after I explained to him my difficulty with the service advisor Phil Bravo. He said he would look into it and call me in a few days. Eric Kelley never called me back within the few days as he stated he would, I had to call back to follow up myself....Asked to speak with Eric and was patched through to him. He told me he had looked into it at that they were no longer going to service my vehicle at Hine and that I should get my car taken care of at another dealership. End of story. Wow what a great way to handle a customer service problem...if you don't like what you hear just tell the customer to go away..and tell them that their employee has never had a complaint therefore you are lying about what you have been dealing with for months. I would have really appreciated a call from the real general manager of the dealership to address my concern and at least give me the impression that they valued me as a customer. Silver lining of this story is that Subaru of America called me back after their review and offered me a 7 year, 100,000 mile comprehensive Gold Plan Warranty free of charge with 0 deductible for all the difficulty I have had to endure. They wanted to stand behind their product and support me as a customer. Thank you Subaru of America for listening to me as I shared my concerns..... and furthermore addressing them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience!

By BryanVinson on 6/16/2014 at 3:48 PM. Helped by Aaron.

Definitely one of the best car buying experiences I've ever had. All of the sales associates were low-pressure yet tremendously friendly, helpful and professional. I am definitely going to recommend John Hine Subaru to all of my friends and family. In fact my mom purchased a Crosstrek Hybrid within 10 days of our purchase of a Forester XT.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I found the salesman, Ronnie Robinson, to be very...

By csscpsubaru on 4/6/2014 at 1:21 AM. Helped by Ronnie Robinson-Internet Mgr & Robert Ingram-Sales Mgr.

I found the salesman, Ronnie Robinson, to be very pleasant, helpful, and knowledgeable. Everyone was nice, easy to work with, and forthright. This was a hassle-free purchase!

I would recommend this dealer.