Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New wipers

By Shannon on 11/17/2018 at 12:11 AM. Helped by Amy, Ben.

Thanks for getting me new wipers right away! I didn’t have to wait at all! Always helpful and friendly! I’d go back anytime!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Over the top always.

By Coach on 11/14/2017 at 2:28 PM. Helped by Ben.

Customer service is first rate. Whether service or new purchase, the employees make you feel welcome, important and are 100% vested in YOU. Thanks Ben!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They're Great!

By broth99 on 9/13/2017 at 12:43 PM. Helped by Lori.

They do a great job at John Kohl Auto Center! From getting you into a new vehicle to servicing your vehicle. Lori is great to work with!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Pickup guy 321 on 8/11/2017 at 4:07 PM. Helped by Amy.

My Silverado has a 6 speed transmission and when it shifts at slow speed there is a bump that occurs. The transmission does not shift seamlessly. Actually feels as if I have been bumped by someone behimd me. I think this is. A factory defect from Chevy. None the less I was treated as an important customer, They put a note in my service file that if Chevy comes up with a resolution for the problem they would contact me to get the transmission fixed....I was satisfied with this as I realized the problem is a factory isssue to correct

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Service on 2004 Chevrolet Impala 5/14/2015

By ColdNebraskaNite on 5/15/2015 at 5:41 AM. Helped by Rocky (Service), Ken Kruse (Service Mgr), Ben Kohl (owner), Alex (Parts).

I went into the dealership as I was given several problem codes from a diagnosis from an independent mechanic, who did not give me a complete diagnosis on 5/13/15, and offered speculative solutions for the problem which did not sit well with me. The people at John Kohl were very cooperative with the information that I gave them, and explained fully what the possibilities were from the information that I gave them. and were able to locate the problems quickly and without a lot of speculation, and proceeded to repair the problem in less than one hour. My only problem is that when their mechanic talked to me about additional work that needed to be done on the vehicle, it wasn't stated that this matter was on a recall notice (which I hadn't received notice on). However, this may be as a result of this being car that was not bought from a GM dealership as a used vehicle; although my vehicle is in their system as having been brought in periodically for repair work. Overall, I enjoy going to the John Kohl. The owner of the dealership, Ben Kohl (the son of John Kohl) is a very friendly and approachable man, as are the people in the service center (Mgr. Ken Kruse). They listen well, and get reliable people to work for them in the service area. The assistant service manager (Rocky) is new, but appears to know what he's doing. They also have a new parts person, who seems knowledgeable in the few times that I've met with him. This is why I consider them, overall, well above average on the overall scale. One of the few drawbacks that I've found with them is that they do seem to have a lot of personnel turnover, for whatever reason.

I would recommend this dealer.