Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.6  
Overall Experience
4.3  
Price
4.3  
Quality of Work
4.4  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a new car. Great experience

By DEVANEEQUARESMA on 12/14/2018 at 4:16 PM. Helped by LaPrincess.

I loved getting my new car. John L. Sullivan had the exact car I found online. I showed them the VIN number and they found the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Camaro

By RBCZ71 on 12/13/2018 at 11:10 PM. Helped by Kyle in sales.

Everything went great with the experience I had. My sales guy Kyle was very helpful and knowledgeable. He helped me throughout the process and was fantastic.

I would recommend this dealer.

Overall Rating

2.8  

1   Customer Service
5   Friendliness
2   Overall Experience
1   Price
5   Quality of Work

Hybrid Charge Port not covered by Hybrid Warranty

By MUSLEHS2001 on 12/11/2018 at 5:06 PM.

First of all, JLS Service dept did a nice job diagnosing and completing the repair. That’s worth two stars in this experience. The majority of the experience was who paid for the repair. I was led to believe that this issue (car not charging) was ok to bring in to the dealer because it’s obviously either part of the hybrid warranty or drivetrain warranty. After the car was taken apart and mid-repair, GM tried to tell the dealer that the hybrid system charge port is not covered by the “hybrid system” warranty or the drivetrain warranty. JLS Service charges $185 diagnosis fee (in case the repair is not covered by warranty), which I agreed to on the premise that this issue is absolutely related to my hybrid system and that’s under warranty. So, when GM said it’s not covered, I’m now on the hook for $185 whether I get the car repaired by them or not. When the warranty claim was rejected, my “service advisor” switched modes from helper to salesman. Now the goal was to keep me from canceling the repair and negotiate a price that would tempt me to proceed. They flexed on price but refused to dispute the warranty issue any further. I ended up paying about half the initially quoted ~$800 repair quote. Classic salesmanship. JLS should have represented me in disputing the warranty decision. It’s absurd that the hybrid system charge port is not part of the hybrid system. Do non-hybrid cars have charge ports? At the very least, they should have offered to waive the diagnosis fee and reassemble my car for free so I can fairly take it to another repair shop to see if I can find a lower price. The bloated quote and half off scam is not a fair alternative. Everyone knows dealers overcharge for repairs. The service department needs to try to “sell”less and “service” more. They’ve broken my trust.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great, quick service as promised

By THEPEARLS on 12/10/2018 at 6:00 PM.

Scheduled quickly, took great care of me even though I was a bit late for my appointment. Car came back from its regularly scheduled maintenance as promised. Thanks JLS Chevy.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Amanda gave me updates, Art, I think, diagnosed problem.

By richard s on 12/10/2018 at 5:14 PM. Helped by amanda,art.

Art, I think, diagnosed my problem. and then later on after technician had looked at and further diagnosed, Amanda called me and updated me on what service would be provided.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Long time customer

By KLRUIZ on 12/9/2018 at 6:37 PM. Helped by Kaela.

We have purchased over fifteen vehicles from John L. Sullivan auto group. We are extremely happy with the service, friendliness and especially Mr. Howard Sweeney for connecting us for this deal. We typically only buy from Mr. Sweeney as we trust him completely. This time he connected us with Jamal, Kaela, Sevy and Angela in finance to speed up the process as we are very loyal clients.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By NATGALL777 on 12/9/2018 at 5:32 PM. Helped by Savy.

Service was awesome, everybody is nice and working hard to deliver a good deal I definitely will recommend the dealership to my friends and family

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

New car dealer helpful, used car not so much

By MORGAN.CRAIGA on 12/9/2018 at 5:19 PM. Helped by Alberto from internet sales.

Excellent service from the internet sales team and finance department. I am very pleased with my new Silverado. The only downside was the used car department and the insulting amount they offered for my trade in. I went two blocks over to car max and got over 3,000 dollars more for it, even though I didn’t buy a 60,000 dollar truck from carmax

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent, as always

By ChevyMeg on 12/9/2018 at 4:19 PM.

Courteous, prompt service. They found the issue quickly, and notified me immediately when it was resolved. I always bring my car here for oil changes, services, and other maintenance issues because I know I can trust them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

She was the best

By EDWINLN423 on 12/7/2018 at 10:23 PM. Helped by Cassandra bird.

Saw the car on line , looked it up same day, contacted next day, made appointment tested next day, next day purchased, went above and beyond. Second purchase from this dealership, strongly recommend

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service.

By TECHSYSTEMSELECTRONICS on 12/7/2018 at 1:48 AM.

I brought my car in for an oil change and the service staff were very professional and courteous and helpful. They got my oil changed, rotated my tires and also checked all my other fluids. They were great. Thank you John L. Sullivan Chevrolet.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick and easy

By EMILY122895 on 12/6/2018 at 8:58 PM. Helped by VInny, Danny.

I went in knowing what I wanted and Vinny was more than helpful in getting me a great deal. Danny in finance was great at getting me financed for my first car and super helpful and approachable for a first time car buyer.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By CHRIS_FARLEY07 on 12/6/2018 at 6:37 PM. Helped by Jesus.

They were really nice and welcoming and did everything they can to help us out with a good deal that worked for both of us. Definitely will send more people their way

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchasing a vehicle purchasing a vehicle

By SHANNONSPOTWOOD on 12/5/2018 at 6:44 PM.

it is always a pleasure to go somewhere and feel appreciated by people that care about your needs that's what you get when you're dealing with the team at John L Sullivan Auto Mall

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

30 Year Customer

By TROY R on 12/4/2018 at 6:04 PM. Helped by Amanda Young, Jeff Polan, Randall Hutchinson, David Dryden.

I have been purchasing vehicles from Mr. Sullivan and specifically Sullivan Chevrolet for nearly 30 years. I have always been treated like a valued customer and this most recent purchase was no exception. I will always refer family and friends to John L. Sullivan for vehicle purchases and service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Took the time to make it right

By KJf on 12/4/2018 at 5:40 PM. Helped by Vinny.

They really made sure I was 110% satisfied with what I drove off in. Really listened to my needs and wants and made it fit into the price range I desired.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!!

By LINDAAECKERT007 on 12/4/2018 at 11:38 AM.

Our experience with John R. Sullivan was outstanding. Jamal was very thorough and remembered our dealings from the previous day, so we didn’t have to repeat the sales process. David in finance was very patient with us, since we had many questions. He explained everything we were covering in the transaction with diligence and made our buying experience easy. We are very happy with our new purchase and would highly recommend it to others.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Great service

By tifinca74 on 12/4/2018 at 4:40 AM. Helped by Matt.

I've been going to this dealership for over 20 years and have purchased my last 3 vehicles from them. Their service has consistently been top notch and friendly. My service was estimated to take 2 hours, but they got the service done in less than 90 minutes. I recommend John L Sullivan to everyone.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent!

By AHPLUNKETT on 12/3/2018 at 7:48 PM. Helped by Alberto and Ron.

Alberto and Ron were great! Every one there went out of their way to be helpful and facilitate the purchase on my first new vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Auto Care You Can TRUST In To Get It Right!!!

By sakzpl on 12/3/2018 at 6:13 PM.

I continue to bring my 2014 Chevrolet Silverado Z71 in for my regular matainence oil change, filter & tire rotation. The service center is very comfortable & has many options to suit your needs if you have to wait for your vehicle! I have to say I have been one of the LUCKY owners of a 2014 Sivlerado Z71 to NOT have any major repair issues on my truck as others I have heard about!

I would recommend this dealer.