Dealer 2-Year Rating

Overall Rating

2.5 / 5
Customer Service
2.6  
Friendliness
3.3  
Overall Experience
2.6  
Price
2.3  
Quality of Work
3  
Service
2.4  

Dealer Reviews

Show:  

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Service was excellent

By lildynamite on 10/24/2017 at 6:36 PM. Helped by Kade Foster.

Kade and Clint McElroy went above and beyond what they had to and told me to come back if I needed any more help. Thanks

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Frustrated with Dealer Schemes

By Done with Dealer on 9/21/2017 at 2:43 PM. Helped by Wes Smallwood and Penelope Matlock.

My driver side sun visor fails to stay up. Called John O'Neil Johnson Toyota and was told it was covered by a recall so they ordered the part. I arrived at 7:15 and an hour later I was told that my specific VIN was not covered under the recall so I would have to pay $114.95. On top of that, they gave me 3 pages of other jobs that needed to be addressed because of the mileage on the car. If they would have even looked at those items, they would have noticed I had already done them. They were going to charge me $904.81 for work that DID NOT need to be done.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Misleading Salespeople

By Lwood828 on 9/17/2017 at 1:02 AM. Helped by Josh Lummus.

I was extremely disappointed & frustrated with the lack of professionalism at this dealership. I was a car salesperson for several years, and I have never seen customers treated the way we were today. We drove over two hours only to be told that the car I wanted was sold. Then I was told I had to buy a new car, even though every detail was discussed prior to me making the drive, including the amount I was prepared to pay. We were completely misled. No one ever even drove my trade to appraise it properly. This is not good business.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I rated David Crenshew good customer service

By GatsonPeggy2017 on 8/29/2017 at 3:49 AM. Helped by David Crenshaw.

My visit too John O'Neil service center , I rated them a 10. Awesome teams.. Friendly, I were very please with the service Department and staff.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

service department experience

By upsetcustomer on 3/2/2017 at 2:25 AM. Helped by Denise Parker, and entire service department.

The service department is slow even if you have an appointment and the service is horrible. A mistake was made on their part they were not very professional about handling it. They had my vehicle 2 full days extra to fix after already having a full day for original service. It was a very big inconvenience. I will need new tires soon and want to purchase the 2018 Camry but I will never go back to John o Neil Johnson Toyota because of such horrible service.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sold me a certified used Toyota.

By Ross fing brannon on 2/3/2016 at 6:51 PM. Helped by Shannon olstean.

I bought a 4Runner last year and now I'm having trouble with the windshield shroud coming apart. I purchased an extended warranty and yet I am still out of pocket to get this simple minor thing fixed. I do not live in meridian but was told I could take it to any Toyota dealership to have it fixed. Not the case. Other dealerships said since they used a non Toyota windshield they will not cover under warranty. I cannot believe I am dealing with this.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

This dealership uses deceptive sales practices. I...

By Rhema on 2/9/2014 at 12:50 AM. Helped by John O'Neal Johnson, Chris Thomas, Chris Schanrock.

This dealership uses deceptive sales practices. I purchased a 2013 Toyota Corolla and they lied to me about my monthly payment. The finance manager added the extended warranty and GAP insurance without my consent which increased the balance and my monthly payment. A car that cost $18,727 ended at costing me $36,340. When I finally talked the owner (John O'Neil Johnson) about this situation he was very rude and refused to do anything about it. He eventually threw me and my husband out of his office. Please be cautious when dealing with this dealership. They scammed me out of my hard earned money.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

These people has the worst attitude I have ever seen.....

By Poobaby526 on 12/4/2013 at 12:20 PM. Helped by Brittany, jaye-jaye,.

These people has the worst attitude I have ever seen.. They don't do nothing but try to get more money out of you.Terrible company. I wish I could just bring my car back an never have to deal with them again. I only had my car for 7 mths an already dealing with bull. I hate this company I really hate this company. Then they will use all your gas out of your car then will not put the gas back in. From the person at the front desk to management they are terrible.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The dealer lied about the price of the truck. He added a...

By herringb on 6/7/2013 at 4:14 PM. Helped by James.

The dealer lied about the price of the truck. He added a thousand to the cost and then kept the money for himself. Very dishonest.

I would not recommend this dealer.

Overall Rating

3.2  

1   Customer Service
3   Friendliness
2   Overall Experience
5   Price
5   Quality of Work

I got my oil changed on my 2007 Corolla. I have NEVER...

By jessica ward on 8/3/2011 at 4:56 PM. Helped by SERVICE DEPT FOR OIL CHANGE.

I got my oil changed on my 2007 Corolla. I have NEVER had this kind of service. I dropped my car off before 8 am and it was done quickly. This isn't my complaint, my complaint is someone called me to let me know it was done and there was a few maintenance things needing to be done. I kindly asked him to have a print out of prices etc and I would consult my husband and prob have it all done except the battery. When I got there I went to the repairs desk in the back and there was 4 people back there. One girl explained she was in training and couldn't help me. I said ok and waited.....for a while. Finally I said "I have got to get back to work." Then a nice gentleman from the parts desk walked over and helped me. But I never got to talk to anyone about getting a rental and getting my car fixed on the maintenance or anything. I really entended on getting the belt etc done, but I was going to need a rental for sure....but if that nice gentleman from the parts dept had not have came over to help me I would not be back. My husband and I have never went anywhere else for a vehicle or oil change etc in over 5 years. Plus I have never seen that dept so unorganized. Thankyou!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was traveling thru town and NEEDED a part for my...

By SYLVIABOOZER on 12/10/2009 at 6:55 PM. Helped by MIKE MCCABE.

I was traveling thru town and NEEDED a part for my Tundra. I called the parts department and spoke with Mike , he was very helpful and HAD the part in stock!! I had already been thru Jackson and was on my way east on I-20. I REALLY did NOT figure that if a dealer in Jackson did not have it that they would. Stopped in purchased the parts and installed myself in the parking lot. These guys were all over me very pleasant experience... THANK YOU MIKE!!! you made my day. Sylvia Boozeman

I would recommend this dealer.