Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Used car buyer has great experience

By Teri on 11/17/2017 at 7:23 PM.

My experience was wonderful from the test drive to the actual purchasing of the vehicle. Thank you for my great new car! I love it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Dealership

By Extremely Happy on 11/14/2017 at 9:21 PM.

Extremely pleased with my car purchase at John Paul's Buick GMC. The staff I dealt with went above and beyond helping me find and obtain the perfect car for me. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, Honest, Thorough, Dedication, No Hassle

By Robert Rehbein on 11/12/2017 at 2:10 AM.

It was a pleasure working with Lisa Kaluzny. She was very professional, organized, and timely. She displayed thorough knowledge of not only our truck, but all necessary aspects of follow up visits to the dealership for continued maintenance. All members of the dealership greeted us and explained their roles/services in detail. The finance manager, Dave Corneliuson, explained all finance options, and extended warranty/protection in great detail. The knowledge, skill, and dedication displayed by Lisa and Dave was exceptional. I would highly recommend John Paul's Buick GMC services to people wishing to purchase a vehicle. I would specifically recommend Lisa for sales, and Dave for financial services.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

We were treated well although it was a long process.

By Old guy on 10/30/2017 at 8:41 PM.

The people I have dealt with over the years have been first class. That includes the service people. Lisa was very good in explaining everything and doing it again when I had questions after we took the car home.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome Day

By Kdmartin424 on 11/5/2017 at 3:32 AM.

Andre and his colleagues were awesome to work with. I was given the time to relax, and process all my options without feeling rushed or pressured. Thanks Andre for helping to make my b-day week extra special.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

My experience

By Garyb on 11/3/2017 at 12:15 PM. Helped by The sales manager.

Very easy to deal with. Lisa listened to me & found the perfect car for me. The sales mgr. & Lisa were very friendly. Thanks John Paul's.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phenomenal Experience

By All Creampuff on 11/1/2017 at 12:53 PM.

John Paul’s dealership is superior! Trade in, financial, purchasing, services and a friendly staff that goes to work for you! Not to mention pricing and offers, very valuable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and friendly!!

By jamren14 on 10/27/2017 at 3:10 PM. Helped by Jan Kennedy.

We came in to just look around and went home with a vehicle! Andre was great help to us. He took time to explain everything and made this an easy shopping trip! Thank you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Pleasant car buying

By sam b on 10/31/2017 at 5:58 PM.

It was a hassle free car buying experience. Chuck explained all the gadgets and made sure we both knew how to use them. We had a good history with the Service Dept. and that is why we came to John Paul's.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Very good experience!

By Steve Kirst on 10/31/2017 at 2:30 PM. Helped by Louis Roso.

Dick was very knowledgeable and items he did not know he researched and got back to us. Appreciated his honesty and efforts....thank you Dick!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 yukon

By Daniel Grimm on 10/22/2017 at 8:42 PM.

Very happy with the interaction with Dick and team on my new purchase fair price and low pressure approach to the process thanks a lot

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible experience!!!

By Jay L on 10/21/2017 at 5:35 AM.

I had a terrible experience with John Paul GMC in Greenfield, WI. Back to last June 2016, I took my Yukon to John Paul dealer for transmission cooler line repair, then we were told the oil pan gasket and power steering line were leaking. Ok, thanks for diagnosing the problems and fixing them. We paid a total of $2,175 for the services, including some unauthorizing repairs, for example, wheel alignment - we did have purchased life time alignment warrant from firestone when we replaced tires there in 2015, why we need to pay additional $100 for alignment? We raised the issue, but no explanation and I ended up paying additional unnecessary $100. Several month later, we found a couple of oil drops on the ground and we did not think that was oil leaking (remember you just repaired the leaking!!). In April, we found more oil drops, so we raised the issue when we did the oil change in April. We were told that it may have been caused by oil change. I trust what they said! But the leaking getting worse, In Sept. 22, 2017, I took my car to the dealer to find out the cause of the leaking. I waited for two hours, then service consultant A. M (I use his initials) told me that oil pan gasket and power steering were leaking and an estimate of about $900 to repair. I was shocked not by the cost but by what he was saying. (remember, we did repair both leaking problems not long ago). The truth was that I knew the power steering was perfectly fine. So I asked to speak to the manager, Nick Harmon offered me a solution to add oil dye to the system to see where is the cause of the leaking, then he will discuss with me how to solve the problem. (OK, sounds reasonable). I returned my car on 10/04/2017, and found out that Mr. M was no longer work there. Mr. Solomon Bunn took the case (He was friendly, I had to admit). Several hours later, I was told that the problem was founded, OILPAN GASKET leaking again!! (The power steering leaking was not mentioned, at least I think Mr. Bunn was honest on the power steering leaking part. Remember, Mr. M just told me that both gasket and power steering were leaking a week before). Then we come down to the issue who should pay the repair cost. Of cause, the customer SHOULD PAY! The dealer has done nothing wrong. OK, I will pay as long as I got my car fixed. Should I also say thanks to NICK? Oh I think so because Mr. BUNN told me that NICK gave me the best deal to only pay $378.52 this time! To fix the problem may take several hours, so I went home and waited Mr. Bunn’s call. Well, I did receive Mr. Bunn’s call in the afternoon and he told me to let the car stay in the dealer for overnight to make sure that the leak problem was absolutely fixed. Agreed and thankful (at this point, I still had the faith to believe that the John Paul dealer is honest with what they said). I eagerly pick up my car next day (Of cause I paid $378.52 before I had my key). Mr. Bunn was smilingly told me with absolutely confidence: the problem was fixed! It felt relieved to hear. If the story ends here, I would not waste my time to write this long and boring paragraph. Well things were getting worse! Several days later, I found a couple of oil drops on my driveway again!!! (I was purposely pay attention this time). I took the car back to the dealer on 10/18/2017. Mr. Bunn was very surprised to see me again and he seems not believing what I had described the leaking issue. Anyway, the car was taken to the shop for a DIAGNISES again!!!. It was pretty quick this time! Mr. Burn took me to the shop and technician showed me where the problem is: The oil leaking probably came from rear main seal and gasket. The repair cost will be $1,300. At this point, any argument with dealer will be useless and pointless. I took my car back without further repair. Here are my reasonable doubts and conclusions for the dealer’s services: 1) does the leaking really come from oil pan gasket in the first place? If it does, first replacement should take care the problem, right? Well let’s say that the dealer did not diagnosed correctly in the first time (sometime it happens), then the second repair should take care the issue. Correct? I believe that Mr. Bunn thought so too!! Then the technician found the different source of oil leaking. Is this John Paul’s regular procedure and practice to fix the oil leaking? 2) Why did Mr. M lied to me about the power steering leaking, I have the evidence for this. Nick knew this lie for sure. I believe John Paul owns me an explanation for this. 3) I paid in full for what dealer asked for even I didn’t agree it was the fair. So I owed dealer nothing, the dealer owed me an explanation. If I can’t get the answer from dealer, I will seek alternative channels to protect customer’s right! All my argument points have the records, photos, and paper written evidence to prove.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Dealership! Everyone friendly, and professional.

By 7575 on 10/17/2017 at 8:02 PM.

Absolutely Wonderful Experience! CLASS! We have boughten 8 cars in the last 4 years and by far was the best. I will be back. THANK YOU TO ALL

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great sales force

By racer9 on 10/14/2017 at 6:41 PM.

great company to work with. great service with my last 2 vehicles brought me in for the next new purchase. Robert and louis did a outstanding job in the lease of a new vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By Patsy on 10/13/2017 at 1:43 AM.

I feel that whenever I have come to the dealership, and have interactions with any staff person, I have felt that I am treated with respect as a valuable customer. I highly recommend buying your next car at this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department

By Franklin on 10/12/2017 at 2:11 AM.

Went in for regular oil change and tire rotation. Service and Mr. Bunn notified me that there was an oil leak that needed to be dealt with ASAP. Mr. Bunn took care of all the warranty information and hooked me up with a rental. My wife and I were extremely happy with the customer service. Thanks John Paul's and THANK you Solomon Bunn

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GMC Truck Purchase

By GMC Truck on 10/8/2017 at 4:25 PM.

Felt that the team was knowledgable and friendly. Were able to answer all questions and provided timely feedback. Did not make us feel rushed into a decision but was able to accommodate the needs we had. Greatly appreciate the time and efforts.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By SHolland on 10/2/2017 at 7:40 PM.

I visited John Paul’s on Saturday morning, 9/30/17, with my mother to purchase a car for myself. My mother bought her vehicle there in 2012 and has nothing but good things to say about the dealer. Since her English is very limited, Luis has always helped her out when she brings her car in for service. He was very courteous, helpful and honest; he explained the features of the cars I tested and did everything to help us out. The way John Paul’s treats their customers long after the car purchase is one thing that motivated me to purchase my vehicle from them. Thank you, Luis!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Luis was excellent to work with!

By SierraDenali on 10/2/2017 at 2:45 PM.

Really enjoyed working with Luis. Even though I didn't get exactly what I wanted for my trade, I thought the deal was fair for both sides involved. Would definitely work with Luis again!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By helm111 on 9/30/2017 at 12:14 AM.

Andre was most helpful and made my experience with John Paul's Buick GMC rewarding by driving away in my new vehicle. Thank you so much!!!!

I would recommend this dealer.