Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.1  
Friendliness
4.2  
Overall Experience
4.1  
Price
4.2  
Quality of Work
4.4  
Service
3.7  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Peace of mind came with oil change

By Arizona Visitor on 10/23/2017 at 6:38 PM. Helped by Patrick Howe.

More than 500 miles from home, we realized we badly needed an oil change. Two dealerships in Pocatello, ID were unable to accommodate us, but the John Watson Chevrolet dealership in Ogden, Utah said that if we could arrive by 4 p.m., they would work us in. Arriving with four minutes to spare, we were provided peace of mind with not only the oil change but also a tire rotation. Moreover, we were pleasantly surprised to discover that the services were free of charge, thanks to Chevrolet's policy on servicing new vehicles, effective at all dealerships apparently. Customer service at John Watson Chevrolet was outstanding from start to finish. We highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Zero on 10/22/2017 at 3:48 AM. Helped by Andrew Hellstrom.

ANDY IS A FANTASTIC SALESMAN. I WOULD NEVER BUY FROM ANYONE ELSE. A FANTASTIC experience. Everything worked out well. Thank you . Watson Chevrolet. For a great new truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a great experience. They explain really good and they

By Javier2017 on 10/10/2017 at 2:34 AM. Helped by Peter.

I really liked to go there they tried to helped the best they can. They tried to answer all the questions i had. I really recommend the dealer specially peter!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Incredible Service

By Rachel on 9/21/2017 at 3:47 PM. Helped by Bryan Hymas.

I went in to make an appointment for a recall. The appointment was made for the following week. After I asked how quickly an inspection could be done, I was told they'd try to get it all done (with the recall repair), but that it would take a couple hours or more. I was happy to wait, but it was all completed in just a little over an hour. Incredible service for my car and superb customer service!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Skye on 9/22/2017 at 3:05 AM. Helped by Cam.

We've bought our last several cars from here and have always had a great experience. I come here for all services as well because I trust them and it's cheaper than others.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service Department

By Kevin Short on 9/7/2017 at 4:38 AM. Helped by Patrick.

We took my car in for the 50,000 mile service and they did a great job. I would definitely recommend them to anyone who needs a quality service by people who care.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great team work! FTW

By Wayde on 9/20/2017 at 2:06 AM. Helped by Peter Call.

Thanks a bunch folks. Had fun. Hope to be back soon with another purchase. We heart Peter a lot. I am out if words. Peace.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience buying a vehicle I ever had

By Happy customer on 8/10/2017 at 9:24 PM. Helped by Dennis Brown.

No pressure no bringing 2 or 3 different salespeople into the transaction Dennis was very professional and listened to me and never interrupted When I need another vehicle John Watso is where I go

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales team, great service

By beaner 57 on 3/21/2017 at 3:36 PM. Helped by Service writer.

I purchased my new Silverado back in August. A very nice purchase experience. My salesman, Andy, was great to work with. I recently took my truck in for an oil change. The service writer was very courteous and friendly. The work was done completely and as asked in the specified amount of time.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst service department ever!

By Ogden on 2/14/2017 at 10:37 PM. Helped by Service manager, general manager.

I spent over $1000 on a recurring problem with my Chevy that the service department ultimately could not fix. After the 4th visit I asked for my money back and they told me no...even spoke with the general manager of the dealership who was zero help. I took my car to a random independent shop and they fixed it for $200. Do not use their service department!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy to work with!

By Gurney3714 on 2/5/2017 at 4:33 PM. Helped by Peter Call.

Our sales man peter was great to work with and not pushy who wanted the best for us. They were able to get us in and out on a late Saturday night. We couldn't have been any happier with the service we were given!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Very poor and rude customer service

By Nomorechevys on 9/27/2016 at 2:59 AM. Helped by Bryan Hymas.

I feel from the first phone call with Bryan Hymas (in the service department) I was treated rudely and with disregard. When I told him the wires and plugs were covered by an internal recall memo; he blatantly stated there is no internal memo for that! Makes you feel like your being called a liar. I told him I would find it print it and bring it in.-----By the second phone call Bryan admitted there was an internal bulletin but it did not apply to our situation because of carbon buildup.---- the recall also covered PLUGS so…??? (MEMO 10250 for reference) When we told Bryan that this issue was addressed with a different dealership and should not have gone defective within 5,000 miles he told us that what we're saying was like comparing getting a bad hamburger at one McDonalds and trying to return it to another. Our response is CHEVROLET Chevrolet?---------I spoke with Mr. Morgan who I was told is the Asst. Manager of John Watson Chevrolet I explained the above distasteful rude treatment by Bryan. The response, I felt like Mr. Watson was condoning that behavior as he never apologized or better yet had Bryan apologize. He seemed to be not phased of Bryan's behavior like it was a normal occurrence and we were just another invoice.------------The real issue is that the plugs and wires should have been fixed with non defective parts the first time. Because they were not this caused the EGR valve to go bad and ended up costing us $700+. Which to us is a lot of mone and groceries.. Mr. Morgan said they would refund us 10% or the equivalent about $63 was refunded of of $735. We plan on opening a claim and writing in a letter to GM. ------------This experience has left a very bad taste in my mouth and makes me feel like I never want o own another Chevrolet, one quick google search will bring up hundreds of pages of customer complaints with the Equinox. I feel like the heartbeat of America has turned into the heartache of America! So disappointed in this dealership!!!! Also as a courtesy even Jiffy lube will fill your tires with air if the inflate light is on, this service department simply ignored it.

I would not recommend this dealer.

Overall Rating

2.2  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Bad experience and waste of time.

By ccrowe11 on 1/20/2016 at 6:37 PM. Helped by Bryan.

I brought my Silverado in for an oil change appointment on Friday morning at 7:45. Once I arrived the service adviser notified me that there was a recall to reprogram the transfer case and that it would take 1/2 hour longer. I said that was fine. 10:15 am is when I finally left. Apparently they did the recall and then either forgot about my oil change or putt all other oil changes ahead of mine. After seeing about 3 customers leave before me who all showed up after me I asked if it was almost done. This was at about 9 o'clock and they said they had already completed the reprogramming recall and were just finishing it up the oil change however I continued to wait for over another hour. Not a good experience whatsoever. We had ski passes good for that day up at beaver mountain and I was hoping for a quick lube early in the morning and to be on my way. This pushed our whole day back and feel like I was robbed of my day and money, even though the oil change was covered under my new vehicle maintenance plan. Being a former GM employee and die hard Chevy Fan, I will definitely take my business to other dealers.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor Service!!!

By Sickofpoorcustomerservice! on 5/8/2015 at 4:40 PM. Helped by Entire Service Department.

I recently contacted their parts and service departments to get a part ordered and replaced on my car due to a factory recall. In addition to having the part replaced GMC was offering a gift card to those who completed to necessary replacement by Dec 31 2014. Therefore, my initial call to have the part ordered occurred early in November so as to provide adequate time for the part to arrive and to schedule a time to have the part installed by the December deadline. I was told that I would receive a call once the part had arrived so that I could get the car in for the part to be put in. I waited 2 weeks and heard nothing, so I called again. I called around 10 minutes prior to the parts department closing simply to ascertain whether the part had been delivered. I was warmly greeted by the service department until I asked whether the part had arrived or not when I was asked to wait for the next employee who was available. I waited 10 minutes when right at 530 the phone was picked up and then hung up. If it weren't for the way things occurred next I would be willing to chalk it up to an error. I assumed they would make an attempt to call me back but the phone call never came. A few weeks later I attempted to contact them again and was placed on hold 4 consecutive times while receiving no answer to my phone call or questions. I assumed the part had not arrived and waited again. The deadline came and went, I was willing to put the deal of the gift card aside until I called about two weeks into January. I, miraculously, spoke to someone in the parts department who informed me that the part had indeed arrived in November, 3-4 days after I called and that he was very surprised that I never recieved a phone call in connection with the arrival of the part! However, his helpfulness ended here when he told me that no one in the service department was answering to set up an appointment to get the part put in. He told me he would walk over to the service department right away and call me. He took my name and number but I never received the promised phone call. After a few hours of anticipation I caved and called the service department directly to schedule a time for the part to be put in. I did indeed get hold of someone again and had the part installation scheduled for the following Monday. I had the part installed and about two days following that I received a follow up phone call inquiring how the service went. When I notified the caller of my frustrations and the loss of the opportunity to receive the gift card I was given a thank you for your time and then the call was disconnected. I can't help but feel the call was simply a formality with no real expectation to correct any issue in the process and the offer to correct any issue that may have occurred was given disingenuously. In summation of the issue I am very disappointed in the customer service and lack of professionalism that this company showed in this interaction and that once again I, being their customer, am the one left making the effort to resolve the situation. I have sent an email multiple times to the company mirroring this one almost identically multiple times and have yet to receive so much as a phone call to apologize for the issue.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I've bought 3 cars at this dealership and have had...

By gligjhc on 8/5/2013 at 4:44 PM. Helped by Cam Watson.

I've bought 3 cars at this dealership and have had great experiences each time. I also have all service performed here. Never a problem. My family now buys there cars here as well.

I would recommend this dealer.