Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
3.7  
Friendliness
4.7  
Overall Experience
3.7  
Price
3.7  
Quality of Work
3.7  
Service
1.6  

Dealer Reviews

Show:  

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Stay away from the Service Center

By Flippergfd1 on 2/17/2018 at 1:36 AM. Helped by Mechanics.

Appointment at 7 am. Told them exactly what was wrong. Still charged diagnostic fee. Took 7 hours to rotate and balance tires and tell me what was wrong with truck. Which was exactly what I told them. Second issue was a noise which they supposedly fixed 2 months ago and charged me 490 dollars for. Same noise but now they said it was from a different place. Other than oil changes I recommend going elsewhere.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely Fantastic

By Roy on 12/29/2017 at 5:07 PM. Helped by John Jernigan.

I called about a Toyota Avalon that they had on the internet and talked to John Jernigan. He was very helpful and he was able to give me a great value on my trade in over the phone. We live 250 miles away and I was very appreciative of the way the do business. They were very up front about everything and even beat the finance rate that my credit union was giving me. They stayed after closing hours to complete the deal for us. It was a great experience and I will recommend them to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales person knowledge

By Golfer 55 on 7/20/2016 at 1:05 AM. Helped by Christine.

I was very impressed with the service I was given by Christine. She was very knowledgable of the vehicle and answered all my questions. I would recommend her to anyone looking for a Ford vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best in Texas

By Bate350@aol.com on 4/19/2015 at 11:24 AM. Helped by Mark and Dana.

Wow..How could I be any happier. Found the truck of my dreams. Called and got Mark, he was very friendly. My family and I drove 5 hours to get the truck, and it was everything and more that Mark had descibed. The No haggle price thing seems to be taking all dealerships by storm. This really simplifies the whole process. You find what you want, the price is what it is,,,compare... You call and make the deal. They were very polite and did work with us on the extended warranty. I must say they were very busy when we arrived, but this is what you get from dealerships that know how to sell. They even entertained my kids while we waited. Also they had the truck at the front ready to test drive. I am very grateful that they stayed open cause I arrived at closing. I left 3 hours after they closed. So if they know that you're coming, they will wait. Very classy group of people are at this location. I was impressed with how the dealership waited on you just like every other customer. Also very good trade in value on your vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had a fantastic experience from start to finish

By cprater on 5/27/2014 at 9:38 PM. Helped by Steve, Tony P, Bethany.

I am a Ford girl and have been for years, but I've always had to shop around and buy each vehicle from a different dealership. But now I know where I will always be buying them from now on... and here's why: My husband had previously worked with Tony Pippinger (who supervises things in the used car dept.) and called him to inquire about an explorer I had seen online that I liked. I had already visited another dealership, gotten my trade appraised, and done my research online, so I walked in there to meet with Tony with lots of good informational ammo and was prepared to use it if I needed to.:) But it was immediately clear that they weren't the kind of dealership that liked to play games and gave me straight numbers and answers to everything. Tony had me working with a very sweet sales guy named Steve who got me the last few answers I needed on the explorer and took great care of me throughout the entire process. I got a great deal on my 2013 explorer and was offered a more than fair amount for my trade. Once we had all our details hashed out (took no time at all) I also had a great experience with the financing department. Bethany was wonderful to work with and sweet as could be - no weird crazy warranty pressure or last second tricks up her sleeve. And then at the very end, when Steve was getting my vehicle detailed and gassed up for me, he even sent it through service because he felt like the one of the tires was a little low. They found a nail that had gotten in there and patched it immediately. I literally went around and hugged everybody at the end, I was so happy with my experience. Then I drove off the lot with a car I love for a price I love, all having bought it from people I loved working with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BUY LOCAL!!!! BUY USA!!!

By cg8455 on 5/27/2014 at 1:59 PM. Helped by John Jernigan, Candice and Beth.

I am a firm believer in the fact that you should try and buy local, if possible. I had really wanted another Hyundai Santa Fe but after looking at the Escape that was here at my local dealer I decided on it. The price was competitive, my trade-in value was good and it keeps me from having to travel to a dealer/service department in San Antonio or Austin. My boss is a great fan of the Johnson Sewell service department!! I have not had the car long but am very satisfied so far. I do have great confidence that if I experience any problems it will be resolved quickly. Ford is one of the only companies that bailed itself out of the financial hole it was in and did not rely on the government. I did shop the internet first and I am still getting emails about buying a new car even after I have specifically told them I had already purchased a vehicle. Very frustrating, plus it means they don't read their incoming emails and comments. it is a proven fact that you always hear from the "squeaking wheel", people like to openly try and express their dissatisfaction and normally do not think or bother to express their good experience or satisfactions.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I bought a 2008 Dodge Nitro from Johnson Sewell back in...

By Jess3510 on 10/12/2013 at 2:55 PM. Helped by Steve Sanders and Drew Crosby.

I bought a 2008 Dodge Nitro from Johnson Sewell back in March. During the test drive I noticed the brakes were squealing, I mentioned this to the salesman who said, "Oh, it's nothing. It's just the way the brakes are made these days." I was still uncomfortable with that, but after talking to a couple other dealerships who said the same thing I sort of was at ease with it. Here it is, just over six months later and my AC has gone out in my vehicle. I checked the pressure of the refrigerant and there was next to none. I replaced the refrigerant in my vehicle and all was fine until not even four days later it was depleted again. I took the vehicle in to the dealership since I bought it there and have the warranty through them. They are now telling me that there is no leak they could find, so I am having to pay out of pocket for all repairs and my rental since my warranty isn't going to cover an "evac and recharge." All in all, they are just lazy. They do not want to do the work to find the issue and fix it. I have the Ford warranty since I bought the vehicle there and have had so many issues with just trying to get it looked at! All Ford dealerships keep telling me I need to take it to Dodge. Dodge will not cover my FORD warranty. I am so sick of the runaround. Do not ever buy from this dealership. They are just AWFUL. The girl in the financing department barely knew what she was doing and said she had been working there for years. I spent 8 hours there during the process of test driving and financing the vehicle. I regret ever going with this dealership. I highly recommend you do not buy a vehicle here, especially if you buy the warranty and will need repairs. They are lazy and will do whatever it takes to make a sale and then drop you. I am very disgusted with how they are treating me. I haven't had my vehicle but six months and am already having repairs done to it.

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience

After calling to verify that a particular F150 was in...

By philhivnor on 11/13/2011 at 12:14 PM. Helped by TJ hunzinger.

After calling to verify that a particular F150 was in stock I drove down there(about 200 mi round trip and wasted about 7-8 hours) I found out that the vehicle apparently did not exist despite it's listing on the internet. Coincidentally, I was given a $15,000 trade in quote over the phone, sight unseen. That is "bait and switch in its worst form.I am a proud Ford retiree and a proud loyal ford owner of app. 45 years. In my opinion, that dealership does not deserve to be associated with the name FORD. Needless to say, I was and still am, extremely upset when I finally saw through games they were playing and will do all in my power to direct potential customers to a more reputable dealer when possible. John P Hivnor P O Box 214 Pottsville, TX 76565 Employed at Chicago Assembly Plant from 1968 to 1993

I would not recommend this dealer.