Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.9  
Quality of Work
4.9  
Service
3.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent buy

By vanessahhi on 9/14/2019 at 12:27 AM.

I gave Jordan Ford 5 stars because Jonathan Cervantes made our buying experience stress free and enjoyable. I have never experienced this anywhere else. Thank you so much, be assured that we will be returning In the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car purchase

By Noemi11593 on 8/23/2019 at 9:56 PM.

Jeff Slaughter and all the staff at Jordan Ford were extremely welcoming and helpful throughout the entire process. Wouldn’t go anywhere else for our vehicle purchases!

I would recommend this dealer.

Overall Rating

2.6  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
4   Quality of Work

Poor post sale

By Never Again on 8/12/2019 at 4:29 PM.

Purchased a 2018 F150. Price was average from what I could find on the internet. After the sale I discovered that the STX versions didn't have the trailer brake fuse installed for some reason. I had to make the service department aware of the issue. I was not contacted about the permanent license plates. I had to call and find out how to get them. Which was for me to drive there and retrieve them./ No offer to mount them. And now the bills for toll road use since they didn't remove the plate from my trade in and used the car. They won't see any more business from me.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

2nd time a charm!

By Loyal Ford Family on 8/7/2019 at 9:39 PM. Helped by Rady Deais.

Purchased our 2nd Ford Edge and worked with Julian DeLaRosa both times. We told him exactly what we wanted and he delivered right in our price range. We love our new Edge! Julian made both buying experiences very pleasant and Rady Deais was wonderful through all the paperwork. Thank you Jordan Ford, Julian, & Rady for a great buying experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST CUSTOMER SERVICE EVER!!

By ae.sunflower44 on 7/16/2019 at 2:11 PM.

I've been searching for a 2019 Ford Edge in velvet burgundy with dune interior and all the features that I wanted (plus price) for a while now. Jordan Ford in San Antonio had this vehicle so I reached out to them via their website messenger to see if it was still available. I had just sent the message and Wally called me from Jordan Ford to talk about the Edge. He was very informative and explained that I could go to the website and use their Express Shop to get a quote. I was even able to put a deposit to hold it using credit card/debit and my down payment was also using card. The Express Shop financing option is amazing! They let you enter your trade in information, run your credit, click all the discounts/rebates you could qualify for and they gave me a broken down quote. When we got to Jordan Ford we met with Wally who set us up to work with Julian. Julian walked us through the buying process, showed us all the features that came with the Ford Edge. They looked at my trade in and actually quoted us for a little less than the online quote but they honored the online quote. Julian brought us back to financing and we worked with John who was funny and informative. When we finished with financing Julian had my new Ford Edge ready to go. Overall I would highly recommend Jordan Ford to anyone looking for straight forward purchasing of a vehicle. The online quote they gave me they stuck too and I even qualified for another rebate so it brought my price down. Thanks, Wally, Julian and John for helping make my first new vehicle purchase the best!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Needed two or three days to replace battery under warranty.

By E L Smith Pest on 7/16/2019 at 12:24 AM.

I have a 2011 Ford Lariat F-150 with custom Tuscany Package. I was about to buy a new custom Ford in the next few months. That has now changed because my battery was bad and was told by Ford service adviser that it would take two or 3 days to change my battery out. This is my work truck and that is really pathetic it should take so long. The reason given was because they were so busy and a lot of people in front of me. I feel they should hire more help if that's the case. I am now shopping for a GMC or Dodge that has better service. I called the General Manager but he has not returned my call.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top of the line sales and service

By csiprian on 7/6/2019 at 11:52 PM. Helped by Ashley / David.

Thanks to Johnny / David for getting me into a beautiful King Ranch and also Ashley for getting me the accessories that I wanted!!!! Jordan Ford and the team go above and beyond not only to make sure you get what you’re looking for but also take the time in showing you every part and angle on the vehicle. Would definitely be returning as well as recommending Jonathan Cervantes and the Jordan Team!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First of Many

By justinlove1229 on 6/26/2019 at 9:09 AM.

He’ll get you in a vehicle faster than you can spell Ford. He was very professional and made it reality. Give this man a raise!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership experience so far!

By john b on 6/22/2019 at 12:23 AM.

I worked with Julian De La Rosa and used the express shop option (highly recommend) and he was working within minutes to get me taken care of. You can tell he's a hard worker that cares about his customers. I appreciated the work ethic and customer service. Franklin in finance was great as well, they have great staff and support at this dealership. I will be referring clients 100 percent. Thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By KM on 6/11/2019 at 9:26 PM.

Julian, good, kind friendly salesperson, who did a great job and answer all questions as well as concerns I had. I would recommend him to anyone who is looking to buy a vehicle.

I would recommend this dealer.

Overall Rating

1.6  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

2000 Lincoln Towncar fuel system issue

By Alfonsod60 on 5/28/2019 at 8:16 PM. Helped by Clifford leyendecker (131).

Took my towncar to be diagnosed for a fuel system issue. After 3 days I was told it had a bad PCM. Falls diagnostic. Cost me $ 420.97 just for the false diagnostic. Overall I spent $ 900.00 to find out the problem was a bad connected at the fuel sending unit. The dealer told me I had a bad pump and computer. It was none of that. I had a young mechanic test out the entire fuel system and in a mater of 30 minutes he found the problem. Your service man Mr. Tom Williams, stated he had 30 years repairing Lincoln's I truly sought it. The dealer also recomended I purchase a computer from Computer exchange.com that it would be all set just to plug and run. Not so, the computer took 7 days to arrive and did not work as stated, the was $ 220.00 down the drain. Used the original computer which they claimed was bad. What a shame from a reputable dealership to perform false diagnostics and stiff the customer's. This warrants my money be returned. I sure hope the service manager contacts me. I want to hear from you. Mr. Dr La Rosa

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service

By Karisma on 5/19/2019 at 1:53 AM.

After going to three different dealerships and experiencing subpar service, long wait times, and being force-fed vehicles we weren't interested in, it was a blessing to work with Jordan Ford. Jeff Slaughter is great at his job and is very helpful, knowledgeable, and friendly. He was the only salesman we worked with who contacted me minutes after I inquired online about a vehicle, took as much information over the phone as possible, and stayed transparent through the entire process. The dedicated service my husband and I received from Jordan Ford has created a lifelong commitment to the Ford brand. We will ask for Jeff the next time we are in the market and will be recommending you all to our friends and family. Thank you for your help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service for a first time buyer!

By Golbrei on 5/11/2019 at 6:31 PM.

As a first time buyer without having to use a co signer or my father to ask questions by far my best experience buying a car! I would highly recommend Jonathan and Jordan ford for the best car buying experience I’ve ever had! i will definitely be back in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Deal & Service

By Marine Retired on 5/3/2019 at 3:51 PM.

This purchase represented my second at Jordan Ford. I could not be more pleased using Lee for the second time in six months. lee really knows his products, made sure I received all available discounts, and in detail went over all the features of my purchase. As a handicapped veteran various options are essential and Lee carefully went through his inventory to find just what I was looking for at a great price. Lee was also able to get me an excellent trade value on my trade-in. There is no question that my next purchase will be with Lee at Jordan Ford!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Too easy!

By Newford on 5/1/2019 at 12:00 AM. Helped by Dave Nelson.

I have to admit I was panicking because of how easy this car buying experience was. I kept thinking it was too good to be true. Julian was amazing! He was genuine, upfront and made the car buying experience easy. I felt no pressure to purchase additional items. I will most definitely recommend this dealership and Julian to anyone I know looking to purchase a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A totally Honest and Transparent Dealer!!

By RODGER on 4/19/2019 at 3:43 PM.

I made the decision to buy a new Truck. I got a quick response from Wally Hannum in sales at Jordan Ford , who set an appointment to come visit with him. Met him in person and things just clicked from there on. He gave us the bottom line up front price, and was totally transparent. Thanks Wally Hannum for a great experience and for being an honest Salesman. The industry needs more people just like you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome buying experience!

By JJVsDad on 4/12/2019 at 2:33 AM.

We were in the market for a new car for our college bound daughter. We told her we were going to see what the dealership could do for us. So of course she went online and started shopping and fell in love with the new Bohai Bay Mint color on the Fiesta. I contacted John and he went to work right away trying to find one in the mint color she wanted. In just a few short days we went from, "hey can you find this for me" to here is your daughter's new car. It was so fast we were able to surprise her with it. He made sure the visit at the dealership was flawless and fast. We did not have to wait for the usual 2-3 hours we have experienced with other dealership visits. Definitely sending anyone that asks me to John.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jordan Ford

By FP3 on 4/4/2019 at 11:22 PM.

Julian De La Rosa is straight forward and a very helpful salesman for Jordan Ford. Julian made the process on buying my new F250 easy with no pressure at the end. Since then I have already recommend Julian and Jordan Ford to my co-workers, family, and friends, Vehicle purchase made easy... Thanks again Sir! FP3

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By TRutt on 4/1/2019 at 8:55 PM.

Recently, I purchased a vehicle from Jordan Ford. I shopped around for the specific car and trim for several weeks. Looking everywhere from San Antonio to Austin and even beyond. They had the best prices and when it was time to purchase, I decided to contact Jordan Ford. Everything from the initial contact through the internet inquiry, to the first phone call was seemless. I explained to John Castaneda and Julian De La Rosa exactly what I wanted and what I was looking for. I didn't get pressured into other vehicles or get pressured into unneeded things that I didn't want or need. They were honest and very thorough. They explained to me all of the features and demonstrated how everything worked. My reps were awesome and I had a great experience. When it's time to pick up another vehicle, I will definetly go to Jordan Ford. Look for John C and Julian D, great team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Jordan Ford experience

By JTK on 3/30/2019 at 4:19 PM.

John was an excellent salesman who met all my needs I would definitely recommend friends and families to do Bussiness at Jordan Ford Thank you

I would recommend this dealer.