Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME SERVICE

By Dennis on 6/11/2019 at 11:59 AM. Helped by unknown.

We have been dealing with Jordan quite a few years.. We have purchased two new Prius and also .a used car. On our last visit , very recently they we had body work done, and it was a perfect job and a day less then they quoted. We have been very satisfied customers for many years, guess that is why we keep coming back. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

FANTASTIC - CARS & SALES STAFF

By cars on 5/28/2019 at 12:33 PM. Helped by ILYSA ROEMPAGEL.

The Sales Staff at Jordan Ford are Fantastic....our Sales person; Ilysa R. was outstanding! She was very helpful and not pushy through the entire process. She always called me back when I had any questions or concerns. We were on a tight Saturday morning time frame for the delivery of our vehicle. She all the required paperwork ready. We have purchased numerous new and used vehicles from Jordan and I would highly recommend this dealer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used car purchase

By Suzanne and Jerry on 5/23/2019 at 3:49 PM. Helped by Juli Turrell.

It has been a long time since we purchased a vehicle. We were greeted by Juli Turrel and she helped us with our purchase, great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Focused Sales Experience!

By AangryLlama on 5/18/2019 at 6:47 PM. Helped by Shawndel Gordon.

It was a real pleasure to purchase a car from Jordan with the help of Shawndel Gordon. He was very friendly and knowledgeable. The best part was that it was like buying a car from a friend. There was no hard sales or trying to steer me away from the vehicle I wanted. Shawndel and his team worked with me to get the best value for my trade-in vehicle. It was a great experience. I highly recommend getting your next car from Jordan, I know I will (not too soon though, this is a great car, I am going to enjoy it for a while.)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By Brouwer on 5/11/2019 at 4:02 PM. Helped by Hayley.

We had a great experience working with Hayley. She kept in touch and helped make the process easy for us. We drove from 1 1/2 hours away because the deal was better than anything we could find close to us. We were happy with our experience and would buy from Jordan Auto again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Job done right!!

By Allenhuff on 4/8/2019 at 11:00 PM. Helped by Tim Nielsen.

Had a mishap and needed some repair work done to my car. Body shop manager Tim went above and beyond to get the job done and when I say above and beyond I mean he made sure I got home when I dropped my car off, which was a 45 minute drive one way, also when it was done he picked me up and took me to get my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

great deal

By michelle/tom on 3/27/2019 at 12:55 AM. Helped by Ilysa Roempagel, Erik Ashbrook.

This is our third purchase from Jordan Ford; all have been pre-owned. They have always walked us through the process and do not seem to pushy. Our sales rep, Ilysa, was pleasant to work with and what she did not know, she found out for us from someone else. The finance manager, Erik A. was phenomenal and got us a great rate and payment under what we had been looking for and he was a pleasure to chat with while we waited for responses from the credit bureaus and banks. My only negative would be that when you look online, often the vehicles have already sold and the website does not reflect that immediately.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome experience!

By Magpie on 3/16/2019 at 1:43 PM. Helped by None.

I woke up one day this week and decided that it was the right day to trade in my jeep for a newer model. Shawndell was very helpful! He was recommended by a some close friends & I will definitely be passing his name on! Jennifer S.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Jordan experience

By Kdeyoung on 3/7/2019 at 4:52 PM. Helped by Hugh Janda, Angie Thibodeaux.

This is my second purchase from Jordan Automotive in the past four years. I had the pleasure of taking the journey with Hugh Janda and the Jordan family again. As I expected Hugh Janda and Angie Thibodeaux made me feel right at home. We got down to business, at my pace no high pressure sales... Hugh and Angie are both very seasoned personable and knowledgeable about the vehicle they are selling you. They pay attention to the smallest of details providing that you get a top quality product. All vehicles are inspected by a service department that will make sure that the one you choose is in the best mechanical condition possible. Each vehicle goes through an extensive inspection from bumper to bumper, rooftop to tires. I intend on going back for my third visit next year and buy my next car from my old and new friends at Jordan Automotive.

I would recommend this dealer.

Overall Rating

3.0  

1   Customer Service
4   Friendliness
2   Overall Experience
4   Price
4   Quality of Work

Failed to follow through on Software

By RJPKRP on 3/8/2019 at 12:49 AM. Helped by Vincent.

I had some work done on my '17 Mustang in the Summer of 2018. Part of this work required Jordan Ford to flash my computer. What they didn't do was give me a copy of the original programming from the computer. In Jan of 2019 I was having some work done at an independent service center that required the original calibration (the one Jordan installed locked the computer). When the new service contacted Jordan for the calibration, they said that they had emailed it to me. They did not, in fact I even had (and still have) the Ford Customer Viewpoint email from the visit back last summer, I certainly would not have kept a survey and deleted something as important as the OEM calibration for the car. Long story short, Jordan Ford fell through because their tech used his own computer and didn't pass on the most important item. Then tried to say I was the one that had it and they emailed it to me (why is there no record of their email to me on their own server?). It ended up costing me a few hundred extra in order to sort it out. The way Jordan handled it though, they have lost my business both sales and service.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Jordan Ford Will Find the Vehicle you want

By Sherri on 3/6/2019 at 2:01 PM. Helped by Jake ALEXANDER.

Working with Jordan Ford is the best experience I have in getting a new car. Jake was kind, funny and professional. They walked me thru every feature on the new vehicle which was extremely helpful. Sherri

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

2nd review much better

By Squadmama on 2/21/2019 at 7:39 PM. Helped by Tanner.

I am now happy with my purchase. There were some issues prompting my first unsatisfactory review. These have been resolved. I need to mention that when my car had a problem my salesman Shawndel did come to my house and jumpstart my car for me. I can now recommend Jordan Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kevin Ball

By Jeff on 2/19/2019 at 5:11 PM. Helped by Kevin Ball.

Kevin was able to go out and find exactly what we were looking for on their dealer network. Kevin made it a pleasant experience!! I would cheerfully recommend Kevin. Jeff Corey

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

car purchase

By nmeyers89 on 1/22/2019 at 7:17 PM. Helped by Ilysa.

recently purchased a preowned car from Ilysa. overall experience was simple, joyous, and fantastic. Would highly recommend Ilysa or any other associate at Jordan Automotive!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a great experience

By Steve T on 1/14/2019 at 12:17 AM. Helped by Kevin Ball.

We recently purchased a car from Kevin Ball at Jordan Ford and his help and professionalism were excellent. This is the third vehicle we have purchased here and as always it is a pleasurable experience. Kevin took care of us and we will not hesitate to return for our next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New (used) Chrysler Town and Country

By jpatzsc on 12/31/2018 at 3:46 PM. Helped by Wendi Burns.

Wendi was great to work with no pressure no buying a vehicle, will be buying my next one form them again. Had a wonderful experience on the Used car lot, was in and out with keys in hand in under 1 hour and a half.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Awesome Experience"

By Tomtaylo on 11/14/2018 at 6:06 PM. Helped by Wendi Burns, Socrates Gray.

I had a wonderful experience at Jordan pre-owned car lot. Wendi Burns was a pleasure to work with and I would recommend anyone to work with her. Wendi gave me all the information about the car I was inquiring about. She got me set up Socrates Gray the finance director, and he was great as well. He did his best to get me the best interest rate he could. He did a great job explaining the warranty information too. The overall experience was Five Star *****! I love my new Chevy Impala:)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What a great experience I had.

By paigemheath98 on 10/22/2018 at 9:41 PM. Helped by AJ Smith.

I had such a great experience here. Everyone was friendly and worked for days to get me into a car I really like. They also don’t try to bribe you into buying a car so they can make commison. With the help of AJ Smith, I was able to leave with an amazing car. She made sure if I got a car that was the best for my bucks. Thank you to Jordan automotive and everyone there who helped me find a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By ctcbullock on 10/4/2018 at 10:53 PM. Helped by Socrates Gray.

We had a wonderful experience at Jordan pre-owned car lot. Shawndel Gordon was great to work with and really knows the business!! The car was missing the front floor mats and Shawndel fixed us up with a brand new set of all weather mats. Socrates Gray the finance director was great as well, he hooking us up with a great interest rate loan!! The overall experience was Five Star *****! Our like new used Taurus is awesome and we love to drive this car. Thanks Shawndel & Socrates !!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trade in

By Andi18 on 9/5/2018 at 4:50 PM. Helped by Kara Mitchell. Kadi Wood.

I had a wonderful experience at jordans with kara motchell at the used car lot. I had to trade in and downgrade vehicles due to a divorce and jordan’s was amazing to work with. They gave me a great trade in price and found me a reliable vehicle in my budget. They were even a couple minor issues a week after i bought it and they took care of those immediately and were wonderful to deal with!! I will go back to jordans int he future for sure!!

I would recommend this dealer.