Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
3  
Price
3  
Quality of Work
3  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By 15subaru on 4/13/2017 at 3:13 AM. Helped by Paul.

I first called and spoke with Paul. I explained to him how the last dealership down the road ignored me. I'm military and a resident of another state. I wanted to purchase the vehicle and register it in my home state. Paul bent over backwards to help me out. I am so grateful how Paul and the dealership went above and beyond to assist me. I drove an hour and half to purchase the vehicle. The buying experience was so quick that I thought maybe something wasn't right. I received a great deal on a used vehicle (Subaru Outback 2015 LTD). Paul has many years of experience and was very knowledgeable. I would highly recommend this dealership and Paul with no hesitation.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Will never do business with any Joseph franchise

By CrossWindsX on 8/30/2015 at 2:09 AM. Helped by Dustin Fry.

After an exremely rude email from Dustin Fry telling me I was an idiot and he doesn't understand why anyone would want the Subaru I chose, he had single handedly convinced me not to do any business with any Joseph franchise and that I don't need a Subaru.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Poor Customer Service

By Happy with another dealership on 6/17/2015 at 10:23 PM. Helped by Sheri Vidourek; Dustin Fry.

I got on truecar to check the relative prices in my area. On April 11th I was contacted by a saleswoman from Joseph Subaru. The dealership contacted me with a good price on a "demo" vehicle but after reading several somewhat negative articles (Edmunds; autoblog) I decided to avoid any pitfalls and opt for a new 2015 Forester that wasn’t a demo. I was working with one woman primarily, but then was told she was on vacation by Dustin Fry. I told Dustin " I'm looking for the best price on a 2.5i Premium Forester with the all weather pkg" and he offered a price higher than the price from other dealers but a few communications later we reached a price I felt was fair for both of us and Dustin replied "$XX,XXX. All done there though". I was asking for the "out the door" price with the title and doc fee included (sans tax). I phoned Dustin to make sure everything was legit and he stated over the phone that he now was not sure if the model quoted was the same as the one I had specified and he said he would check to make sure. I told him through email that I would contact him by weeks end to find out if we were on the same page and "$XX,XXX is a good price for both of us and I appreciate your quick responses. If it's not a lot of savings I will most likely go with you. You have been courteous and professional and I appreciate that. Thanks" I contacted him at the end of the week and heard no response. He then told me later the reason he didn't respond was because he was on vacation. I'm all for vacations...but really? A dealership I'd been talking with since April 11th doesn't have the courtesy to get back to me on a price he was sure about through email but wasn't sure about over the phone? I'm not trying to vilify anyone but that's just horrible customer service. If you're going to be on vacation at least get someone to cover or call the customer back and tell them you had the right or wrong price (when you had already confirmed the price by email).

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Easy

By Sassy Grammy on 1/20/2015 at 8:01 PM. Helped by Justin Hopkins.

We researched the Subaru and knew what we wanted or so I thought until I saw them in person. I went in to buy an Impreza but ended up buying the Forrester. It was late at night when we visited the dealership and our salesman, Justin, was happy to bring the 3 cars in the garage so it was well lit for me to see every detail of the of the different cars, inside and out as well as warm. Justin did not pressure me but answered all my questions with patience and confidence. Justin was a very poised, knowledgeable, professional. I could not have enjoyed the buying experience more. And when we did pick up the car Justin sat with me and showed me how to operate the various devices. I would recommend Joseph Subaru and Justin Hopkins to anyone looking for an automobile.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Won't Go Anywhere Else

By NAS on 1/9/2015 at 1:42 PM. Helped by Brad Childers.

I just purchased my fourth lease from Joseph Subaru and every time my experience has been excellant. In fact, my husband now drives a Subaru as well and says he won't buy anything and from anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unparalleled Excellence

By subaru on 12/30/2014 at 10:53 PM. Helped by Justin Hopkins, Phil McCoy, Matt.

We just purchased our second Subaru Outback from Joseph Subaru. Both times Justin Hopkins was our sales representative and both times he treated us like family. The whole experience was beyond our expectations. We have found the service at Joseph Subaru to be exceptional and Phil always sees that we leave satisfied. Matt, chief mechanic, is knowledgeable and thorough. We are happy being long term customers of Joseph Subaru!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great overall experience

By wmtracy on 12/1/2014 at 1:47 PM. Helped by Dustin Fry Joe.

This was without a doubt the most pleasant car buying experience we have ever had. The sales staff led by our personal expert Dustin Fry was very knowledgeable and bent over backwards to be helpful and professional. We purchased the Forester with all the bells and whistles a Quality automobile. We would like to thank Dustin again for his knowledge and patience while he answered all of our many questions and did not miss a beat.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2015 Subaru Legacy

By ahyott on 11/18/2014 at 5:53 PM. Helped by Paul Kane; Joe Fangman.

I recently purchased a 2015 Subaru Legacy and Paul, Joe, and the rest of the team were great to work with. I got an excellent car at a great value and appreciate the outstanding customer service. The buying experience could not have been better at Joseph.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MOST AWESOME CUSTOMER SERVICE

By kyocum42 on 11/11/2014 at 5:19 PM. Helped by Dennis Allison.

I was treated with respect and kindness, while there was no high pressure sales felt by anyone. Dennis was awesome in helping me get the car that I wanted within a price range that would fit my budget! when he was not there for my test drive, another salesman stepped in to allow me to take a car out for a test drive. Then when I returned to sign the final paperwork Dennis was right there closing the deal with me! Their teamwork was not like anything you normally see in this type of environment! They all seem to want to help the next co-worker succeed! I could not have asked for a better car buying experience and this has historically been a dreaded event for me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The easiet buying experience ever!

By LMSnky on 10/9/2014 at 1:25 AM. Helped by Justin, Mark, and Paul.

Such patience the sales team had with me. I test drove the Outback, Forester, and Crosstrek before settling on the Crosstrek. Since it was the end of the model year, they had to locate the model , color, and option package I wanted. A few days later I went back to get it and was out of there in under an hour with my new car. And that included a very thorough explanation of all the features of the car plus help in pairing my mobile devices.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Totally Satisfying Experience

By Harry Kangis on 10/7/2014 at 1:44 AM. Helped by Justin Hopkins.

From the initial contact, through the cars spec, test drive and ordering process, the Florence Subaru team made this a very satisfying car buying experience. Since we have a small garage, they even let us borrow a car to make sure it fit comfortably. The price was very fair, as well as the trade in received, and the car arrived right when we needed it to. On pick-up day, Justin was very clear and patient in explaining how everything on the car is supposed to work. If only all car buying could be this easy!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Great transaction and price

By cedwards828 on 9/27/2014 at 6:24 PM. Helped by Justin Hopkins.

Nothing but great things to say and def best prices around. Only gripe though would be it did take a while to purchase (about 2hours) Buying a car shouldn't take that long. But everything was a 10+

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall Great Experience

By dboeshart on 8/20/2014 at 9:28 PM. Helped by Sheri, Dennis & the finance guy.

We were in need of a new vehicle and wanted a Subaru based upon their reputation. We were focused on getting a Forester but had a real hard time finding what we wanted on the lots. The 2014 Outbacks caught our attention and when we asked we were told that they were dealing on them to make way for the 2015's. We told Dennis, our salesmen, where we would like to be based upon internet quotes we got on the Forester, he showed us what he could do and it was within 200.00. We made the purchase and feel like we got more car for the same dollars. No haggling, no going to the sales manager, it actually was a pleasant experience. Everyone we dealt with was pleasant. knowledgeable and never exhibited any pressure. We would have no reservation about going back if and when we needed another car.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall very positive experience

By wrathofbob on 8/17/2014 at 4:25 PM. Helped by Sheri Vidourek, Dennis Allison.

After an extensive search and a lot of research I purchased a 2014 Impreza from Joseph Subaru a month ago. I inquired about a vehicle through Subaru.com and was contacted locally by Sheri Vidourek. As I mentioned I was searching (but not really knowing which car I wanted) for a new car and decided to look at the Outback. Upon my visit I met Sheri and was introduced to a salesman named Dustin. I was allowed to test drive the Outback alone (which is very important to me. I've been buying cars nearly 40 years. I dont need a chaparone) for a little over an hour. After all I wanted my wife to check the car out as well. Upon return, I turned in the car and the dealer plate and on my way out I spied the Impreza Sport that I eventually bought. I asked the salesman how much longer they were open and if I could test drive the Impreza. They said no problem they were open for about another hour. I took the Impreza to show my wife and decided that was the car for me. The only real negative was that both Sheri and Dustin had left for the day so I was a little confused at who I was supposed to talk to. as it turns out my eventual salesman wasnt working that day so I met him on my next visit. After my wife and I decided to purchase the Impreza the deal was made and we were able to pick it up within 48 hours. We also purchased some accessories that had to be installed by the service department. The receipt of the parts and the scheduling of the install could have been communicated a little better but overall the accessories were installed professionally and look great! While my car was in the shop the Sales manager provided a substitute vehicle for me to use. I had a lot of driving to do and ended up putting $20 worth of gas in the vehicle which I was reimbursed for with no problem. I would have liked to been shown how to operate the remote start however I'm sure I can figure it out on my own. I dropped in to see if my car was done so they werent really prepared for me to pick it up when I did. Overall I had a very positive experience. My car came with lifetime oil changes so I'm interested to see how the Service Dept performs. In summary, I interacted with quite a few dealerships in my car search (I finally bought one with my head instead of my heart), and Joseph Subaru ranks in the top two.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Trouble free, no pressure experience

By paulcahill on 8/13/2014 at 5:53 PM. Helped by Justin Hopkins, Sheri Vidourek.

I bought a 2015 WRX from Justin Hopkins. From the moment I walked in the door, I never felt any pressure to buy, finance or anything. It was great. I test drove an STI because they didn't have a WRX on hand (hard to come by at any dealer). Ordered it with Justin and six weeks later, I was picking up my car. Justin spent about an hour going over the navigation, phone bluetooth pairing, showing me the relevant stuff under the hood, etc.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Place to Car Shop. Do not even consider them!

By xjwstatonx on 7/28/2014 at 7:09 PM. Helped by Paul Kane, Joseph Fangman, Sheri V.

I’ll admit, I bought my 2013 Subaru BRZ there and it was a wonderful experience. But my how a year can change things! It all started when I noticed that they had some of the new 2015 WRX STis “in “transit” on their site. Well, the staff had no idea they were even on the site, or when they would be delivered. After waiting a few months, they finally arrived. I reached out to the person who sold me the BRZ, expecting to be treated as a repeat buyer. I was not. I was simply insulted for even inquiring about one of the vehicles. To make a long story short – we visited their lot after having an approval for financing and waited for 4 hours. Nothing. It didn’t help the fact that my salesman was off on that day, which I was not aware of before making the 200 mile round trip drive. After waiting 4 hours we left. 5 minutes after we left, they called with the deal I could work with. It wasn’t ideal but I could work with it. See, the problem is they wanted to give me next to nothing for my Subaru BRZ. They tried to tell me it had been involved in a roll over accident when it clearly had not. They attempted to say that it had been repainted, when it clearly had not. I had one comprehensive claim for paint damage, and had an automotive coating applied this past winter to protect Subaru’s thin paint. My job is 450 miles away, so I had to return to Charlotte, NC. The next week, I got a call from Paul Kane (my salesperson), who said they still had an approval and he wanted a deposit over the phone. When I balked at his request, he said he would ask his boss if he could take a credit or debit card to hold the vehicle. He never called back. Multiple calls and emails were not returned. A week or two had passed, so I again reached out to the dealership since I would be traveling to KY the coming weekend. I was told by Sheri, their so-called internet sales manager, that the vehicle I wanted was still available and to let them know when I was on the way, as they would hold it for me. A couple hours later, I did just that. The reply, “We’re sorry, we’ve already took a deposit on that vehicle and it is no longer available……” She also made it a point to mention that they do not take deposits over the phone, even when Paul Kane requested one originally. What the xxxx? From then on Sheri emailed from her personal GMail account, I suspect because she did not want a record of our communications in their system. So, I wait over a period of 3 months. The vehicles arrive. I get to the dealership. I get stone walled for 4 hours with an approved finance application. Screwed up the xxx on my trade in. Treated like I’m some 2nd class citizen because my car has more miles on it than they like. I leave, then they call begging me to come back. I verbally make a deal to purchase the car the following week, expecting a callback, to reserve it with a card. That never happens. The dealership ignores me. When back in town, I call and am told to let them know I’m on the way to hold the vehicle as directed, and am told it’s no longer available. That’s what happened. And to think that brand and dealership loyalty used to mean something? Well, it doesn’t. I have the cash, a decent credit record, co-signer, and I make $100,000 a year, and I’m treated like a piece of drive way trash? Your loss Joseph Subaru. Enjoy the Internet traffic I’m sending your way. What a deceptive piece of garbage everyone of you are. You should’ve treated me better.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience!

By paulandkarl on 6/4/2014 at 1:53 AM. Helped by Justin Hopkins, Sheri Vidourek.

My family has bought 2 Imprezas in the past two years from Joseph Subaru. The salesman that sold us both cars(Justin Hopkins) knows the cars inside and out. He spent over an hour with myself and my wife going over the car and the same with my mother for her car. He is low key and there is no push to purchase any more than just the car. He answers any question without hesitation and correctly. There are too many sales people out there that have no knowledge whatsoever of the product that they are selling. Justin isn't one of those. With my purchase I had been looking for an Impreza for several months. I started out looking for a used car and realized that the resale value on these cars was so high that it made sense to buy new for a couple of grand more. I visited and called four other dealers before Joseph. The other dealers gave a small discount on price but nothing great. I was a Subaru VIP customer which is supposed to give one a better price than your average Joe. I found the car I wanted at Joseph online and called for a price. The price that Justin quoted me was WAY lower than my VIP pricing! It was low enough that i didn't even haggle. The same went for the car that my mother bought. Sheri Vidourek is the internet person. She is calm and patient. She is prompt in her responses to any question and most importantly is very organized and knows who she is talking when you call. There is an actual response to e-mails. Not the "canned" response that seems to be the norm these days. Anyway.... You won't be disappointed with this dealer.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
3   Overall Experience
4   Price

2015 Forester

By rjbeck on 6/4/2014 at 1:30 AM. Helped by Dustin.

The sales department was very helpful finding the Forester we wanted. There seemed to be a lack of or breakdown of communication between internet sales personnel and front room sales. I was notified by email that the vehicle we had ordered was sold to another individual, when the actual reserve order was ours. The delivery of our new vehicle was delayed two days which wasn't a very big deal. Once I was notified the vehicle was ready for pickup I was kept waiting for 2 hours in the sales room while the service department went through their checks. We were very happy with the friendliness of our salesperson and in helping us get to know the working options of the Forester.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

PURCHASE OF MY 2015 SUBARU FORESTER

By emaglian on 6/3/2014 at 8:58 PM. Helped by Paul Kane / Sheri Vidourek.

THIS WAS MY MOST PLEASURABLE CAR PURCHASING EVER. EVER STEP OF THE PROCESS WAS FLAWLESS. I WOULD RECOMMEND ANYONE TO TRY THIS DEALERSHIP. I WISH I HAD FOUND THEM EARLIER AND NOT HAD SO MANY BAD EXPERIENCES. ED.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

My wife and I bought a new 2014 Subaru Outback from...

By jhouchins on 1/11/2014 at 11:09 AM. Helped by Sales, Vehicle Registration, Service.

My wife and I bought a new 2014 Subaru Outback from Joseph's Subaru in Florence. The initial purchase experience was OK and I haggled with them by using pricing I had received from a Chicago dealership and got them down to a reasonable price, nothing outstanding but reasonable. Before we picked up the vehicle we had them add about $600 of black trim around the front and rear wheels and the front lid. After I drove the vehicle home I noticed there was a scuff mark on the rear bumber that I'm convinced happended in the shop while they were installing the trip. But I had already driven it off the lot so I could not prove it. The worse part of my experience was with the woman who handles the registration and tags for my vehicle. They gave me a 90 day tag and when there was only one week left on the temporary tag I still did not have my auto registered and permanent tags. I had to call her and ask what was happending. She explained she was experiencing difficulty understanding how to get the registration processed since it was in a state outside Kentucky. Her solution was to come back to the dealership and she would have me another 90 day tag issued and ready to pick up. MInd you, I had to call her to find out there was a problem. I think she should have called the customer (me) and let me know there was a problem. When I drove out there to pick up the temporary tag they did not have it ready as she had promised so I had to sit there 30 minutes while she got it ready. She promised she would call me as soon as the tags arrived. Then I went another 80 days with no registration and tags and decided to drive out there and see what was going on. I got there and they had the tags. I asked why they had not called me to tell me the tags had arrived. The head of sales was just insulent and said they must have just arrived. No apology at all for taking so long to get my permanent tags or for never contacting me the customer to keep me informed. I did complain to Subara when I filled out the survey the manufacturer send when you purchase a new vehicle. Interestingly, Joseph's never contacted me about servicing my new vehicle and expressed no interest in doing so, but I did get an email from another dealership in the area I had negotiated with but did not purchase saying they noticed I did not purchase from them but they would like me to come in a have my new vechile service with them. My overall experience with Joseph's was poor and I would not recommend the dealership and will not go back.

I would not recommend this dealer.