Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.5  
Quality of Work
4.8  
Service
3.5  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Purchased new truck Satisfaction

By Thierry L'inamovible on 7/15/2019 at 6:31 PM.

Rob Ferrari handled friendly my inquiries to purchase a new truck. He was very professional, patient. I thank all team to be professional. I would recommend people to visit Karl Chevrolet.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

purchased 4 cars from Karl Chevrolet

By MRPETE315 on 3/15/2019 at 9:26 PM.

From start to finish dealing with Rob Ferrao is a pleasure. He is very attentive to my wants and needs in a vehicle. He handles every detail so when I pick up my vehicle everything is ready. When it's time to get serviced Camilo Sanchez makes sure things are taken care of in a timely fashion, always asking if there is anything else I need to be checked or done. My overall dealing with Karl Chevrolet couldn.t be better.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service for 10 years

By frankdeluca6 on 3/1/2019 at 3:48 AM.

I have purchased three vehicles from Wally Frank and have always enjoyed the experience and been well taken care of. Camilo and the service department do a great job as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time leasing, long time customer.

By MNicolet on 11/20/2018 at 8:10 PM.

I'm a huge fan of Karl Chevrolet, Steve Karl has sold me a few cars in the past and I just leased with them for the first time. As always, the service and attention to detail is perfect and they handle everything needed to get you into a new car, so professional It's a pleasure doing business with Steve and Karl Chevrolet. -Marc

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By edkulik on 11/19/2018 at 11:39 PM.

I have purchased several trucks from Steve Karl. He is very professional and I enjoy working with him. They are no nonsense and straight forward. it is a very good experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leo was awesome to deal with it was an easy process with him

By Lovesboobear on 11/15/2018 at 12:57 PM.

Leo made this experience so easy for us. Definitely will refer and continue to work with this dealership. Can’t wqit to purchase our next vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence in professionalism defines Karl Chevrolet

By Amerigo on 11/9/2018 at 4:37 PM.

As our family decided to look for a new car, we selected Karl Chevrolet based on its reputation of delivering great service to its customers. Karl Chevrolet exceeded our expectations. Three words might capture our experience: 1) Professionalism. True professionalism rests on the confidence of the service that's been offered. We were greeted with warmth by the owner, and we were given honest and knowledgeable advice as to what to keep in mind in purchasing the car of our choice, a Chevrolet Suburban. 2) Courtesy. During the entire process, our family did not detect any form of confusion or frustration with our many questions as we were coming closer to making our decision to purchase the vehicle. The owner himself led us with patience and impeccable cordiality through a process that could be long and complicated. This form of courtesy made us feel reassured that we were not taken advantage of, and that we were treated with respect. 3) Composure. It comes as a corollary of anything that has been said above, but it is an important distinctive feature. There was never a moment in which we were pressured to purchase our vehicle, and we felt we had the complete freedom to make up our minds while we were considering different options. This sense of composure and self-confidence confirmed to us that we had come to the perfect place.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Experience

By JBrandt18 on 8/7/2018 at 12:33 PM.

Just picked up our new 2018 Suburban from Karl, the entire process so incredibly easy. Thanks to Rob Ferraro for the great service, couldn't have asked for more.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

The most hassle free buying experience.

By rhodysd on 8/6/2018 at 3:10 AM.

Karl Chevrolet and Rob Ferraro are the place to go. I had a hassle free purchase on my vehicle that was sold at a fair price for this buyer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Tahoe couldn't be happier

By ChrisH on 7/29/2018 at 9:33 AM.

Karl once again has lived up to my expectations. I purchased a new Tahoe, and the process was seamless. Over the years, I have purchased cars from Leo Jr., Leo III, and Wally. All of these vehicles I was pleased with. 79 Z-28, 1991 Lumina Euro, 2012 Cruze, 2013 Volt, and this 2018 Tahoe. Another fantastic experience - Bravo! Next car will be purchased from Steve.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Tjf0628 on 7/28/2018 at 4:03 PM.

I am the type of guy that hates to haggle for a good price on a car. I did my homework online so I know what a great price was to be. Mr. Karl made the process so easy. I am grateful to him and his staff. Tom F.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Refuses to take a lease back because they have no room?!!

By StayAwayFromMiniOfFairfield on 6/29/2018 at 5:28 PM.

They do not want to help their customers, we were looking to lease a new car from them, but the owner refuses to take our car back due to a lack of space. DO NOT USE THIS DEALERSHIP, they don't care about their customers

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Car1234 on 6/15/2018 at 1:16 PM.

Rob was great to work with. He answered all my questions and did the best he could to get us the price we were looking for. Would recommend him to anyone looking to by a Chevrolet.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rob Ferraro - Karl Chevrolet - Absolutely Wonderful

By DSF on 5/5/2018 at 11:20 PM.

I recently had the pleasure of visiting and leasing a car from Karl Chevrolet. After calling several Chevrolet dealers in the area and being dissatisfied, I could not have been happier with my time at Karl Chevrolet. Rob Ferraro was incredible to work with. He was patient, engaging, and clearly explained every detail of my automobile and the leasing process. I would absolutely recommend Rob and Karl Chevrolet to anyone looking to buy or lease a car. I will not go to any other Chevrolet dealer. - DF

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
1   Friendliness
2   Overall Experience
3   Price
4   Quality of Work

Bad Service Experience

By Laxman Vembar on 1/23/2018 at 6:09 PM. Helped by Juan Sanchez.

I have had a reasonably good experience with Karl Chevrolet up to this point which makes my most recent interaction with them even more disappoining. I own a 2016 Gen 2 Chevy Volt and took it in to have an oil change and the 45,000 mile service recently. At the time, I also noted that the check engine light for a fault in the O2 sensor had showed up a couple of weeks back and went away on its own after a day of driving. This is an issue for which I had brought in the car twice perviously under the bumper-to-bumper warranty (once when the light was active at the time I dropped it off for service) and both times the service department told me that it was a false alarm and they just reset the indicator. It turns out that GM does not have a solution for this issue at this point and is working on a resolution, which is perfectly fine. However when I asked for this to be looked at again this time, the service department told me that it would be out of warrantly (because of the high miles) unless the issue is exactly the code for which I had brought it in earlier (the O2 sensor). The example the technician gave me was that if the wiring was faulty instead (ie no problems with the O2 sensor itself), it would take them the whole day to debug and fix the issue and this would be at my cost. This is absurd. The service department chose not to do this deep dive to check for faulty wiring both times I brought the car in for service under warranty. In other words they chose to not check to see if there was any specific fault with my car because there was a more general issue impacting all vehicles. How is it now ok for them to charge me if they find an issue that would have been covered under the warranty at the time? The simple fact is that the service department has no way of knowing if any fault they find now was present when I brought it in previously because they chose not to do a thorough investigation at the time. It is disappointing, this was one of the better dealers in this area. Maybe it is just time to move away from this brand. Edit to Dealer Response: I very much appreciate management's desire to offer better service to its customer. I wanted to clarify one point in your response. "I will note that there are many different things that can trigger the Service Engine Soon (SES) lamp to illuminate. It is important to realize that GM is not going to cover everything that may cause this same indicator to come on. I believe our service consultant and technician were trying to make this point to you and I apologize if it came across otherwise. " I am not suggesting that GM should cover everything that may cause the Service Engine Soon indicator to illuminate. In fact, your service consultant gave me the example of a faulty wire after I told him that I noticed it was the same code I had brought it in for earlier (my.chevrolet.com shows me the fault codes). My review still stands. I gave you a "Good" rating for quality of work and poor marks for customer service and friendliness. If I do decide to visit you again at a later date and receive better service, I will consider updating my review.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2012 Malibu

By tonyvball on 1/9/2018 at 9:19 PM.

Leo Karl make my purchase extremely easy and hassle free. I purchased a used 2012 Malibu certified and could not be happier. I recommend Karl Chevrolet to anyone looking to purchase a vehicle from an honest dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy purchase

By KDubs on 1/3/2018 at 3:13 AM.

Rob took care of everything throughout the purchase process to make sure everything to do with our trade in and financing was easy and went smooth

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very profesional, knowlegealbe and friendly

By my trax on 12/28/2017 at 11:15 PM.

friendly and family oriented dealer, easy to get vehicle, explained how to operate, programmed phone and Bluetooth, explained about on start system on delivering this vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great customer experience!

By K.S. on 12/27/2017 at 12:20 AM.

We bought a Jeep-for our daughter recently and dragged it - her grandfather came and looked st it, my brother, etc and Rob was all smiles through the whole process. We really felt like we were a part of the Karl Chevrolet family and will be buying our next car from them too!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a new vehicle

By MNicolet on 12/27/2017 at 10:22 PM.

Steve Karl made the experience of buying a new vehicle amazing! No hassle, no back and forth, no problems. I highly recommend Karl Chevrolet for all your needs!

I would recommend this dealer.