Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

Purchase of Demo Cruze

By Chevy Cruze on 11/5/2017 at 3:48 PM.

Everything turned out excellent, I drove Demo Cruze off lot solded the night I decided to buy. Walter gave me information months before purchase. Kevin educated me on tips using the Cruze. Leo Karl made the deal and paper work happen.

I would recommend this dealer.

Overall Rating

4.0  

3   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

A gentleman Rob Ferraro

By Bee110 on 10/29/2017 at 5:15 PM.

Would like say Rob Ferraro , gave me a excellent experience with the deal of the auto that I purchase,, he return all my call , went over all paper work , professional and handle all my concerns, I would recommend him to family and friends, he is a great asset to Karl Chevrolet, one thing is that he is a professional gentleman at his job, thanks again Mr. Rob Ferraro

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

purchase of Chev Suburban

By Hoff22 on 10/22/2017 at 6:45 PM. Helped by Angelo Sanchez.

Would like to mention the support and guidance in purchasing a vehicle from Angelo Mendez at Karl. We are new to the U.S. and it was a little bit of a challenge on what we had to get through to purchase a vehicle. Angelo helped and supported to drive this through to the get car to us asap. Angelo i would highly recommend for his service and support in getting the purchase made. Made our car buying experience simple and was very diligent through the process.Asset to the team there.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price

Honest and Professional

By Doreen Nugent on 10/19/2017 at 3:15 PM.

We just purchased a pre-owned 2010 Jeep Liberty for my daughters very first car. My daughter was very specific about wanting a Jeep with a sunroof. We went to a couple of other used car dealers to check out similar cars and were very disappointed with the condition of the cars especially one that had a sunroof that was currently leaking. We found this one at Karl Chevrolet and immediately saw that it was in good condition. We had a concern with this sunroof as well because there were some faded water marks on the ceiling. My daughter and husband had gone to the dealer and met with Angelo to see the car first and when she saw the marks she called me at work and said "Mommy this one has water marks too and the sales guy just walked away". Apparently she didn't know that Angelo went inside and pulled up a detailed service record and came back out and told them the sunroof did have issues but was completely replaced in 2014. She was so happy and I felt relieved that Angelo was honest and took away any doubt we had about the car or the honesty of the dealership. Angelo assured us that Karl Chevrolet does not keep trade ins that are not good quality cars and he made us a believer. If your looking for new or used, Angelo and Karl Chevrolet are terrific!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

"Professionalism"

By Chris on 10/18/2017 at 1:14 PM.

Angelo Mendez was a true professional and made our car buying experience hassle free. Angelo is a great spokesman for Karl Chevrolet and I would recommend this dealership to all looking to purchase a new or used vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience Purchasing My First Electric Car

By Carolyn on 10/9/2017 at 4:36 PM.

Karl Chevrolet, and especially Angelo Mendez, went above and beyond in helping me with my getting my first electric car. The customer service here is great and he treated me with professionalism.. This was an enjoyable experience and I would recommend this dealership to family and friends. I never felt rushed and felt that I was given the attention that I needed and wanted. Angelo was a great sales associate and will always make sure that the customer is happy. Next time I need a new car, this is where I will be going!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By John Windels on 8/29/2017 at 1:50 PM.

Rob Ferraro was excellent to work with. He was very detailed and ensured we fully understood everything. He had our new car ready and waiting for us upon pickup, explained most of the features and answered any questions that we had. AAA+++

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Ed. on 8/28/2017 at 4:55 PM.

Easy going and always kept me in the loop of where I was in the process. Def recommend again to everyone. Love my new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bolt EV

By mwstamford on 8/26/2017 at 6:46 AM.

Very happy with this car--I'd done car review and car buying research ahead of time. Steve Karl was calm, efficient, knowledgeable and willing to explain buying/leasing options. There were no last-minute surprises or suggestions to buy add-ons. Everyone assisting were helpful--the EV tech guy explaining electronic features and the admin. asst. Overall, very low key/low stress.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure and

By Colin Coogan on 8/24/2017 at 9:52 PM.

Rob made my experience easy and stress-free. I would highly recommend Rob to anyone looking for a Chevy. I was in and out of there in less then thirty minutes. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used car purchase

By TRS on 8/24/2017 at 4:29 PM.

Fantastic service from Rob F! Made the whole process easy and fast. Will definitely use Karl Chevrolet and specifically Rob for all our needs in the future!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Rob Ferraro is the best!

By 5chevies on 8/1/2017 at 2:03 AM.

We have purchased 3 cars and 2 trucks with Rob's assistance. Each time it was a total pleasure doing business with Rob and Karl Chevrolet. Rob always answered all our questions and was totally patient as we reviewed various options on the vehicles. His professionalism and knowledge made our purchases as stress free as possible. We highly recommend Rob and Karl Chevrolet!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Not your typical car dealership.

By CMV on 7/31/2017 at 2:51 PM.

In mid July ’17, I purchased a pre-owned Chevy Tahoe from Karl Chevrolet. Historically I acquired my vehicles from private party sellers and, due to dealerships’ poor salesmanship reputation in general, I was cautious about a dealership purchase. But at Karl this negative stereotype was ultimately unfounded. From Angelo in sales, to Jay the service director and his team, to Leo Karl himself, my overall experience was very positive both during the sale and afterward. As a cumulative result, I feel content that I received a vehicle value that is worth the price paid. So it’s my pleasure to recommend the KARL Chevrolet Company for new and pre-owned vehicle purchases and service. Thank you to the Karl team. Chris V. ’04 Tahoe Z71

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rob and Karl Chevrolet are the best!

By ehowe29u0 on 7/31/2017 at 1:51 PM.

I bought a certified pre-owned Chevy Silverado from Rob. The experience was incredible. He was patient and was a pleasure to work with on my purchase. He knows his stuff, and I would absolutely buy from him again. Looking forward to a long car/truck relationship. I highly recommend!!! Ed Howe

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rob Ferraro and Karl are the best!

By BentleyC on 7/27/2017 at 2:55 PM.

The saying "saved the best for last" couldn't be more true. We were at the end of our list of vehicles under considerations and after visiting Karl Chevrolet in New Canaan and working with Rob Ferraro we knew that all the previous dealerships and test drives were just a waste of time. Rob made us feel both confident and comfortable in our purchase while working in the most professional and expeditious manner I've yet to see in the car buying process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Go see Rob Ferraro!

By Anthony A. on 7/12/2017 at 10:49 AM.

Rob Ferraro took over my sale from another associate and completely turned the sale around . What started out as a bad experience turned into the most pleasant car buying experience I've ever had. Thanks to Rob and the immediate attention he showed me, we were able to get the deal done in a few days. Thanks again Rob!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Dealership

By Rob123 on 7/7/2017 at 6:05 PM.

I have purchased cars and used the service even on cars I didn't buy there. I can say that I love the treatment at the service department. Camilo treats me an everyone else like a personal friend. They go the extra step to make sure the car is safe to drive and always points things out and may say you can wait on this until the next oil change. Leo Karl and Steve Karl are the absolute best to help with any questions you have. Go see them

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

A great experience

By JimSub13 on 6/22/2017 at 3:32 PM.

Purchased a 2013 Suburban LTZ with low mileage at a negotiated fair price. Salesman Dan Lynch was very knowledgeable and helpful addressing, responding to and resolving all questions and concerns prior to delivery and the vehicle is terrific! An overall enjoyable buying experience and I'd highly recommend Karl Chevrolet be visited prior to making a purchase on new or used vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rob Ferraro is the Best

By smb0925 on 6/8/2017 at 11:03 PM.

My husband and I have leased 8 vehicles from Rob and have always had a wonderful experience. He is very knowledgeable and always helpful. My son's have also purchased vehicles from him. I would highly recommend him if you are in the market for a Chevrolet.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Place to get a Bolt!

By Griiker on 6/2/2017 at 3:39 AM.

We found our way to Karl Chevrolet after a good solid 5 minutes of contemplating what to do after we found out VW would less than enthusiastically buy back our emissions cheating diesel Jetta. After replacing two timing belts, two water pumps, the brake pads twice, after umpteen billion gazillion oil changes, and after spending hundreds of dollars on a stupid, annoying, taunting, Klieg light glaring haughty pain-in-the-neck check engine light that refused to go out, we entertained the idea of the thought of giving something else a try. So we wanted to do electric, maybe the Volt. The Volt was sooooo appealing. Run on electric most of the time, fewer oil changes at least. Then out came the Bolt, Oh how tantalizing. No oil changes, no grinding brakes, no cyclopoid Big Brother check engine light. None of that. Plus, it is a hybrid, it burns coal, trash, nuclear power, runs on wind or solar, any thing you can plug power cord into. just had to fill it up every 238 miles. What’s not to like? So we started our search for a Bolt. We telephoned and emailed several dealers in Connecticut, Massachusetts, Rhode Island, even New York, “Hi I would like to buy a Bolt!” I would proclaim to the nice person on the other end in the nicest matter of fact voice. “A what?” was the most common refrain. The second most common was “Let me connect you to parts!” In both cases I would politely excuse myself from the conversation, I had no intent of dealing with anyone who had no idea what a bolt was, and on the second count, We wanted our bolt to be whole, not in pieces requiring assembly. Someone even tried to sell us a leaf, I politely declined, plenty of leaves on the trees. Well, eventually I came across Karl Chevrolet’s website. Out of all the dealership websites, Karl Chevrolet was the only one that had an entire page dedicated to the Bolt, it was the only model mentioned directly in the “Start Here Menu”. Seeing that I knew these people were serious purveyors of Bolts. We fired off an email immediately. Leo, the President and hybrid/EV Officiando got back to me directly with a list of features to select from. We arranged for a meeting the second week in January, months before the Bolts would be allowed to bolter in Connecticut. He was taking preorders for them, and we would be the fourth one he had in. After a cold brave January passage through the Connecticut wilderness from New London to New Canaan, I was sitting in Leo’s office, pouring over the lists of Bolt features. We wanted an LT with the DC Fast charge, and the second floor thingy for the trunk. He recommended the heated seats and steering wheel, it would save on the battery. He wasn’t all that pushy about it, but mentioned it only because it would save on battery usage. He also went over the Federal and State incentives, he explained the Connecticut State rebate (CHEAPR), and he would take care of the application for that. We chatted a bit about the bolt, and his experience with the Volt, which he was the first in CT to start selling. He shared that the $10,000 machine to use to remove batteries from Volts for service has sat collecting dust, unused for the past several years. If anything he is very intent on making sure that we got what we wanted. I mentioned to Leo that Volkswagen would buy back our Jetta TDI on May 12, hopefully the Bolt would be ready by then. If not, he said, he would let me borrow a brand new Volt. That was a major godsend, once VW had an appointment scheduled, The car would be bought in brutal Teutonic expediency. No if, ands or Bolts. We didn’t think we would need to borrow it. We would hold off on the color and if we wanted anything else I had a couple of months to think of it. A $1000 credit card swipe and handshake later and I was on my way back to New London to wait for the Bolt. Well, after a couple of months of reading Bolt news, Bolt forums and watching infotaining Youtube Bolt videos, I got an email from Leo announcing that a demo had come in. I wasted little time blasting back down to Karl Chevrolet in New Canaan. A short wait and we were soon in the Bolt, squealing the tires a bit on a right turn out of the lot for a ride up Elm Street for a cruise around the neighborhood. Leo was very knowledgeable with all the features, he was familiar with the flat panel TV set in the middle of the dash that had all the energy usage data, and the cool, I mean, subzero cool electric regen system. He explained the electric regen system as we silently glided past some nice pedicured and manicured lawns. Leo knows the car well, he showed how you can switch the motor to golf cart mode so the “L” on the shifter knob turns red , (not sure why they call it “L”, golf cart starts with “G”) press on the rheostat and the car goes. FAST. faster than Leo’s knuckles can turn a paler shade of white. oh yes, we love that Saturn 5 rocket effect. Well, with a right turn back on to Elm street, and into the dealership our trial ride in the pinnacle of American automotive engineering and manufacturing sadly came to an end. It was back to driving the Jetta, and waiting, and waiting. And…waiting. For a member of the McDonalds-drive-through feed-me-now-generation, the wait was worse than being in the checkout line at Walmart where few of the items will scan, everyone wants to pay by check, none of the pens work, and it is the girls first day on the job (and she doesn’t speak English). March passed, then April. A call to Leo, he said the Bolt was on a train bound for New Jersey. Then May 12 came, and Volkswagen gekauft our car away. Leo was definitely serious about loaning us a Volt while the Bolt, he certainly did not like the thought of us not having a car to drive while waiting for the Bolt. That alone shows his commitment to his customers. We ended up driving it for a whole week until the Bolt was finally delivered. Finally an email from Leo came announcing our Bolt had arrived. I made the trip down to New Canaan in the Volt, battling rush hour traffic, I couldn't get there until almost closing time. Most of the staff had gone for the day, but Leo stayed late for me. As the sun was setting, he sat in passenger’s seat calmly reviewing and explaining the features of the TV set in the middle console, the steering wheel controls and pairing my cellphone to the car. It is nice not having the obnoxious racket of a running engine to keep the power up as we discussed the climate control system. He showed me the Chargepoint intro certificate, and the quick start guide. It was refreshing to have a dealer take the time to go over something like this. Such dedication to the customer is rare. Leo was very knowledgeable in all the features and attributes, and very enthusiastic about the Bolt, mentioning that he had been interested in electric vehicles for decades, he is definitely an EV enthusiast. It’s a bit unusual to find a salesman who actually knows the more technical aspects of a car, but Leo knew all about the finer details. Well, with all the paperwork tucked away in the glovebox, and the sun well set, I bid Leo Good bye, and silently glided out of the lot on my way back to the New London area, unknowing of a rather important issue. It was the next day when we went to the Mystic Aquarium to raid the food truck festival, and since there was a Fast Charger there we wanted to charge quick. Well, that was when we encountered the SNAFU. We pulled into the EV charging spot popped the electricity fill door open, and found no DC Fast charge port. The next Monday, I called Leo. He promised to get back to me, after checking some paper work. A couple of days later, he called, and explained that the box for DC Fast charge didn’t get checked on the order form, and as it was his oversight, he was going to make it right! So he said “hang on to the one you have, and when we get the new one, we will swap them out!” Wow! Come up with a few simple things to say like “great experience” or “He really Cares”. But with The Karl Chevrolet Dealer experience, you are left feeling like they really do want to make sure you get what you want, and of course they take their relationship with the customer seriously. I wanted a Bolt, I was sold one, not a leaf, or a box of Bolt parts, some assembly required. Leo could have tried to convince me to buy a volt, he had some in stock, but he didn’t. He only loaned us one out of concern that we would need a set of wheels while waiting for the Bolt. When the Bolt finally came, Leo stayed late, taking the time to go over the car so everything about it was clear. And what really counts, is that he is actively correcting an oversight a critical one, and that, in anyone’s book, makes Karl Chevrolet The Premier Bolt Dealership! Thanks Leo!

I would recommend this dealer.