Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.1  
Friendliness
4.3  
Overall Experience
4.1  
Price
4.1  
Quality of Work
4.1  
Service
2.4  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience at kanata honda

By Jacobdeslauriers on 5/17/2018 at 10:23 AM. Helped by Eli.

Went in to purchase a ATV and eli made it very easy and a smooth experience I highly recommend going to kanata honda and asking for eli

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best new car buying experience ever.

By Kin Man on 5/4/2018 at 1:39 PM. Helped by Terry Hum and Cory Besharah.

Buying a new car always makes me anxious but shopping for and purchasing my Honda CR-V LX AWD from Kanata Honda could not have been more uncomplicated and enjoyable. I got the price and features that I wanted. Sales and leasing consultant Cory Besharah was very patient with this old guy asking about all the high tech features and walked me through how to program the vehicle to perform to my satisfaction. I would highly recommend anyone wanting to buy a Honda product to visit this dealership since they sell more than just cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So glad we chose Kanata Honda! Jan & Andre

By Jan on 3/25/2018 at 8:26 PM. Helped by Jennifer.

Had such a positive experience. Keimeko Scotland is very knowledgeable on the Honda line up - great salesman! Everything went so smoothly with our purchase. We dealt with Ken Dolan for financing and again you can see the professionalism with this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent staff!!

By Paula on 3/20/2018 at 10:58 PM. Helped by Jesse Main & Ken Dolan also Eli Charinaros.

Kanata Honda is an excellent dealership to help you with purchasing your new car. We dealt with Jesse Main, he was not pushy & works very hard for his customers. We strongly recommend his help on your next purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

New honda fit sport

By Orange fury on 3/14/2018 at 1:31 AM. Helped by Tom.

Just wanted to say that we just purchased our second honda. The last one was in its 10th year, was running great and had over 375,000 km. The civic never let us down , just thought it was time for change. This is where Tom came in to the picture, he was always friendly and approachable. We had corresponded with him through emails and often in person. He was an asset in helping us make that decision....and we are very pleased with his attention to detail... Seek him out at kanata honda Thanks again Tom...

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
2   Overall Experience
2   Price
1   Quality of Work

Terrible service and didn't honor the conditions of sale

By Alexis O'Neil on 1/29/2018 at 7:47 PM. Helped by Cory Besharah, Peter Fu.

Had terrible service. Had to wait over an hour to meet with someone, even though we made an appointment. The car was not ready the day we were told it would be and we had to come back a second time. Also there was a condition of sale that a side door be fixed and they did not fix it. When we came to pick it up and the problem was still there they said it was fine and we couldn't do anything about it now because we had already signed the paperwork. I contacted the manager, Peter Fu, twice and he has never replied to my concerns. I would never return to Kanata Honda or I would never recommend anyone shop there. We had much more pleasant experiences with other dealerships while looking for a van.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

OUTSTANDING EXPERIENCE

By conni@Ottawa2018 on 1/24/2018 at 2:53 PM. Helped by Keimeko Scotland , Elise Kivimaki.

I recently purchased a car from this location. Everyone was so friendly. Keimeko Scotland was my sales person. He went above and beyond to help me get the perfect car. A special shoutout to Elise Kivimaki, I financed my car and she did everything in her power to get me what I wanted. Her honesty and compassion was truly appreciated. I highly recommend both of these people if you are looking to buy. Thank You Conni

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience!

By Honda Owner on 12/18/2017 at 9:10 PM. Helped by Tom Nash.

Tom Nash, our salesman was very knowledgable and supportive. He led us through the purchase and there was no rushing or pressure to buy. He followed up after our purchase to ensure everything was on track. Great customer service From A to Z! Would return to Kanata Honda and would recommend Tom Nash to deal with on a purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeff Eaton a great salesman

By Jim Moore on 12/14/2017 at 10:07 PM. Helped by Jeff Eaton.

Jeff knows his vehicles. My family bought two new vehicles this year from him. He gives you the bottom line very quickly and does not try to upscale. A thoroughly professional sales agent.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Paint peeling off 2013 Honda Pilot for the 2nd time...

By Scott on 12/14/2017 at 4:15 PM. Helped by Andrew Tucker.

Bought my 2013 Honda Pilot new in 2013, and after 2 years, a section of paint on my roof came off just above the windshield. Kanata Honda had the roof repainted, and said that this rarely happens, and could be defective elsewhere on my vehicle. I was told that any future issues relating to the paint peeling off the same way, would be covered. Fast forward 2 years later, and the same issue has come up on my hood, but they won't cover it because it falls out of warranty. Despite this being a repeat issue, and of course, there is no record of Kanata Honda saying they would take care of this should it happen again. They were nice enough to quote me $1200 to have it repaired. (Note sarcasm) Customer service isn't what it was, and I won't be buying another vehicle from Kanata Honda. This is my 2nd vehicle, and will be my last. Sending this to Honda Canada, and OMVIC...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 CRV purchase.

By Ramdhanie Chickorie on 12/10/2017 at 2:35 AM. Helped by Joey Kostova, Ken Dolan.

It took just one evening to test-drive and purchase my white Honda CRV-LX. Thanks to the very knowledgeable sales personnel - Joey Kostova' and the Buisness Manager - Ken Dolan.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Careless for their customers

By dado987 on 12/5/2017 at 2:52 PM. Helped by Used car manager.

Purchased used car 5 months ago and passed only 5500 km. I brought my car to another dealer to do winter tire change and they found out that my engine oil leaks!!! According to them that's not possible to have leak like that in just 5500 km what means Honda Kanata management was aware of that problem before they sold car to me, unlucky customer. Yesterday I went there to ask some questions, I am aware it's my mistake because I trusted them and didn't check car with my mechanic, but nothing but rude explanation from USED CAR MANAGER, that they have warranty for one month for used cars. Before I went to buy this car I checked reviews and I can't believe they are right, because they are totally different than body language of the personal I spoke too. Very disappointed, make sure when you buy used car, probably from any dealership, have your personality mechanics to do the right check. Darl

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Knowledgeable, Unrushed, Pleasant

By Sam-Marie on 12/2/2017 at 7:25 PM. Helped by Michael Kang, Jimmy Tran, Chris Lysen.

Getting a new car can be stressful and our sales agent Michael (Xin Bin) Kang was a pleasure to deal with over several visits as we reflected on our model choice and payment options. Even during the very busy model year change over period we never felt rushed. A second sales agent Chris Lysen pitched in with a demo ride as we learned about the Honda Sensing (Safety) features. The financial manager Jimmy Tang was comprehensive and congenial. The whole experience was pleasant and we are happy with a new 2018 Civic Sedan and would recommend any of these contacts and Kanata Honda. Sam & Marie

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Oil change and change to winter tire

By Larry Roberts on 11/23/2017 at 11:10 PM. Helped by Tom + service manager.

Two weeks ago made an appointment for 9:30 am this morning. Brought CRV in last night. Went in at 3:00 pm only to be told vehicle was not ready and would be at 5:00 pm. Service advisor called at home to tell me it wouldn’t be ready until later. Then offered a rescheduling for another day and 15% discount. Don’t understand why they have you schedule. Totally understand it’s a busy time of year but isn’t that why you schedule vehicles, to avoid the issues of being too busy. Makes me wonder if they care about the customer. Disappointed because I took the time to bring my CRV the night before and to borrow someone else’s vehicle. I guess the service advisor doesn’t think of that stuff and figures it’s easy for me just to reschedule and start again. I’ve had other vehicles from other dealers, have made many other maintenance appointments and have never been this disappointed. My first ever Honda, go figure.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Up selling unnecessary service

By Disappointed on 11/11/2017 at 6:41 PM. Helped by Service advisor was Tom.

Went to Kanata Honda for a an oil change (2nd one on a new car) The service advisor told me that in addition to the oil change, the new car required brake work and chassis work which costs $289.00. I asked why I needed this work and he said that it is required and if I didn’t do the work, my warranty would be void. Having owned cars for the past 35 years, I have never heard of this. I consulted other experts in the field and they told me it was unnecessary work. I’ll never go back to Kanata Honda or recommend their service.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very knowledgeable sale Agent

By Jehan Jouhar on 10/25/2017 at 4:19 PM. Helped by Mahmood Elshafi.

This is my second time to purchase from Kanata Honda. I purchase Honda Odyssey 2018 and my sale agent was Mahmood Elshafi. he is Very knowledgeable, thorough, we appreciate all his time and patience with us ,there were no pressure from his side, he provide us with lots of information even after the delivery of the car. also , thanks to Jimmy , the finance Manager.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Julie on 10/5/2017 at 2:47 AM. Helped by Keimeko, Trahn.

Our sales agent Keimeko Scotland was awesome! Very helpful, friendly and informative. He made the whole experience very pleasant, never felt pressured or hurried. All the employees we encountered were very respectful, friendly and helpful

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Thank you, Kanata Honda

By Ya233488 on 9/30/2017 at 7:11 PM. Helped by Mahmwood Eishati.

We purchased Civic 2017. The sales person Mahmwood was very helpful. Test drivings and purchasing process was very smooth. i originary thought buying a used car.However, i have no regret to buy new instead.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

It was pleasure to meet people at Kanata Honda.

By veronika on 9/25/2017 at 1:36 PM. Helped by Joey Kostova.

We really appreciated the help we got at Kanata Honda. We bought a new Honda Odyssey. It is a great car! We worked with Joey Kostova. Great salesperson! No pressure at all (very different with other experiences), very clear explanations, good price after all. Thanks Honda! Veronika and Edward Eroukov.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

No pressure. Pleasant & respectful. Used prices non-negotiab

By ReluctantCarShopper on 9/22/2017 at 6:30 PM. Helped by Spencer Mundt, Jimmy Tran, Michael Kang.

I really appreciated the assistance of the staff at Kanata Honda. I had dreaded shopping for a car, because I had heard it tended to be a very combative process, but Kanata Honda's staff were very, very much unlike that; dealing with them was pretty much the perfect car-buying experience for me - the staff were respectful and pleasant, and allowed me to think over the purchase in my own time without really trying to influence me one way or the other; they just let the product sort of sell itself, and they were available to answer questions. It was great. Some details: - The salesperson came with us on our test drive, but he was pleasant and unobtrusive, and allowed me to assess the vehicle on its own merits. - After the test drive, when I indicated we would keep the car in mind but would keep looking, there was no attempt to overcome that, or convince us to stay or make a quicker decision than we were comfortable with. - The price was as marked on the vehicle, with only tax (HST, 13%) and plate transfer ($32) added on. -- Our salesperson indicated that they do not negotiate the prices of used cars, which I was relieved by, because it reassured me that I was getting the best price that I could get from them, and that my skills as a negotiator / willingness to be unpleasant or act like I didn't actually want the car (when I very much did) had no part in determining the price. - Add-ons: I was offered rust protection (both for the undercarriage, and, separately, for the paint); the options were clearly, but concisely explained, and when I indicated I wasn't interested in rust-protecting the paint, there was no argument on the subject (I did go for the undercarriage coating, at an additional charge of $800; but I never felt pressured to do so).

I would recommend this dealer.