Dealer 2-Year Rating

Overall Rating

3.8 / 5
Customer Service
3.8  
Friendliness
4.1  
Overall Experience
3.8  
Price
3.8  
Quality of Work
3.9  
Service
2  

Dealer Reviews

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Overall Rating

1.0  

1   Overall Experience

Dishonest service people, bad service

By my review on 12/7/2018 at 1:12 AM. Helped by Andrew.

I dropped off my car at 8:30 AM at the service to check the acceleration and very loud engine noise issue, plus a manufacture recall for a software update. They told me that the car would be ready by 5:00 pm. Later that day, I got call from the service center and they told me that they were too busy to check car that day at 4:02 pm, and said that they can check and fix the issue first thing next morning, and that they could allow me to rent a car for overnight and return the rental car in the early morning, they would cover the car rental. Sounded good so far, eh? At 4:29 pm (27 minutes later), they texted me that the car was ready to pick up. When I went to the service center, they told me that no issue was found and that I needed to pay $75 for 30 minutes labor fee. Imaging the software update takes at least 10 minutes that is covered by warranty, then 28 minutes minus 10 minutes equals to 18 minutes assuming they started work on my car right after I got the first call at 4:02 and got the service done at 4:29pm, even take 0 second to get the paper work done. So the net labor hour spent to check my car issue is less than 18 minutes, but they wanted to charge me 30 minutes labor fee. I can reproduce the acceleration issue very easily in minutes, but they told me nothing was wrong. I doubt they even did test drive! That is just cheating!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent staff and service.

By Warren68 on 11/23/2018 at 12:25 PM. Helped by Ken and Elise in Finance and Sydney in sales as well..

Joey Kostova was the salesperson I dealt with in leasing my new vehice. I was very pleased wth the service. The staff are all friendly and want to accomodate you. A very positive experience overall. I willl definitey recommend Kanata Honda to anyone.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I went to location Kanata try to buy car l stay 1 hour after

By giresun12 on 11/13/2018 at 12:23 AM.

I went to location Kanata try to buy car l stay 1 hour stay after l Left before leaving no body help l went another location then I bought the two car the location Good but Kanata location bad and service too I heard from my friend he got the same problem Kanata location

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Absolutely terrible customer service

By TerryS on 10/31/2018 at 2:19 PM. Helped by Eli Charino.

This dealership gets a solid 1 for abysmally poor customer service. I purchased a very expensive Honda 5000 watt generator this year and it is not working properly. The service manager is so arrogant he said "people bring their generators here and say they are broken but we test them and tell them there is nothing wrong with them". He went on to say they have never had a broken generator, ever. What he doesn't seem to realize is they cannot service the product or fix problems if they don't understand the product and how it works. Also, the dealership offers pickup for power equipment (advertised on their website) and as this item is over 100 KG I cannot lift this to bring it in for service. I called for a pickup and was refused. I am 18KM from the dealership, approximately 1/2 the distance of a local Ottawa delivery. I emailed Eli Charino (the sales person) who said he would help but he has also done nothing. The generator has 6 years of so-called Honda Warranty and quite frankly as I have learned yet again Honda Canada Warranty means nothing and this is just another dealer in the Honda network that does not seem to care about customer service. My advice is don't buy anything at Kanata Honda. By the way, I own 2 Honda vehicles, a Honda Snowblower and the generator and have driven a Honda for 35 years but be assured I will not buy anything Honda ever again because of Kanata Honda. This story even gets worse when you call Honda Canada to speak to someone who can help with a Honda Generator Intelligent Voltage Regulator issue. They tell you to call some company in Oakville, Ontario because they don't know how generators work either. When you call the number you get the voice mail run around and no one calls back.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Just purchased a used 2013 Honda Civic.

By Carolyn on 10/24/2018 at 9:26 PM. Helped by Joey kostova.

I received excellent service from the team at Kanata Honda. Joey and Ken gave me great service. I was treated with respect, patience and what I consider fairness on a trade in and purchase. I highly recommend Joey if you’re looking for excellent sales service and expertise. Joey was never pushy or in a hurry to make a quick sale. I also want to thank Ken for walking me through the purchase agreement in great detail. He was very forth with information that I hadn’t thought of. Carolyn

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

SHOCKED!!! Lost my business, interest, and Respect!!

By So Shocked on 10/24/2018 at 8:41 PM. Helped by Eli Charinos.

I’ve chosen Kanata Honda for my motorcycle needs for years now, as I am purchasing a part the 2018 Cbr 1000rr catches my eye.. I ask Eli Charinos( sales) for help in information and also let him know I was very interested in purchasing this bike. Was very appropriate and approachable at first. As he asked to see my trade in (2014 Cbr 600rr) I showed him pictures, as the bike was not with me, he liked it and offered me site unseen 3500$. The bike has 35.000 kms on it,.. I wasn’t crazy about the offer but accepted it and away we went. I was approved on the loan of 25,000$ for this new machine and was pretty ramped up that I was upgrading the same week!! I brought my bike in on a Friday, Eli drove it into the back shop, Reving it up in the back, then returned to the front of the dealership with it. He comes in and says “your bikes a piece of junk” his words. First offence. Then proceeds to tell me everything it needs for a safety, tires, chain, lights, brakes, says he can hear the valves!, sprockets, and the list went on!!! Then next out of him says that the deal is off.!! Never once offered me another machine, and had me approved for $25,000!! He also tries to embarrass me by asking “how I would of left with the bike”? For my M2 had expired a month back and my license had to be renewed... At this point I’m offended, disgusted, and turned off to his approach... I say to him if the deals off I want my 500$ deposit refunded immiediatly . He says oh about that, I’ll see what I can get you back, 300$!!!! Was returned to my card! THEY STOLE ALMOST HALF OF A DEPOSIT!! LOL! What a joke! Due to the fact that I am a single father and am in public eye I decided NOT to make a scene. He let me leave completely unsatisfied. This was the first time ever dealing with Kanata Honda and is definitely my last. Even for parts! I’ve shifted my buisness to Power Sports Honda! (My apologies to the parts staff in the power house cause you guys are all amazing!!) As for the silver spoon fed Sales worker, you need to pay more attention to the seminar’s of customer appreciation instead of Snapchat’n!! POWERSPORTS HONDA, today gave me 5000$ for my Bike, without hesitation! Ya re-read that. Take a minute for it to sink in... Amazing staff, and financial management, I will never deal with your company again. Worst sale service ever had!! Shame bud. SHAME.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst experience ever! Completely dishonest!

By JasonD on 10/15/2018 at 5:30 PM. Helped by Andrew.

If you want to be cheated come here... otherwise stay clear! Completely dishonest and you can't believe anything they say!!! I have never written a complaint on any website about anything before, normally can usually deal with people and resolve issues quite easily but for this lot I will break that streak. I called to have a tire replaced through a warranty - they said no problem and ordered the tire. So I come in and now of course they will not validate the warranty because they never heard of it. I give them the warranty and information and still they say no. I'm from out of town have a flat I have to get this done to go home. Had to go back and forth for a couple hours with them and the tire company that kept insisting to them the tire was indeed covered. Eventually after an hour and a half I spoke to manager Andrew (as he would only let his front line guys talk to me) and got him on the phone with the representative from the tire company. If you buy tires with extended warranty and are in a place after only 2 months of use to use that policy that's what it''s for. I'm in no way trying to be annoying or looking for a cheap way out but just use the warranty I purchased for these tires which is why I bought them overs others in the first place. I was never rude or abrasive but just trying to get them to listen and read the warranty coverage. They continued to just play me off like I was making something up mainly because they did not want to do the claim even though I told them about the warranty and claim before I came in. Their behavior towards me was ridiculous unprofessional and rude but I kept calm. The tire company explained the policy to Kanata Honda and they agreed to replaced tire. I had to pay full price for the tire upfront but they would send the tire in for warranty inspection and after 6 weeks I would have to come back to get the refund. Talked to tire company after said it would take 2-3 weeks. Called 6 weeks later of course Andrew won't return calls, tire company also calls get same run around. 10 weeks later finally the tire company gets a hold of Andrew and he says they have no idea where the tire is it was never sent. Was I surprised, no that was exactly the impression I thought they were going to do while I was there. They would not let me look at the tire, would not let me take a picture of the tire for my records or send the tire in myself. I knew they were lying, I knew they were dishonest and I knew they were not going to do it but the tire company told me to hold on and give them a chance.... we did. Fortunately for us the tire company is honest unlike the people that work here. They took detailed notes of the conversations they had with Kanata Honda had all the warranty information from the tire from that day and are refunding the money to me which they don't normally do in Canada without a tire for inspection. So I believe Kanata Honda was dishonest on purpose and while I can't prove it I now have several problems with my car right now stemming from the same tire that they changed. Shocking... not really!

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Quality of Work

Great shopping experience in Kanata Honda

By Jenny on 10/12/2018 at 6:49 PM.

Just picked up our new Honda today. We had a wonderful experience at Kanata Honda. The whole experience with Michale was great from beginning to end. He was clear, considerate and professional and handled all matters expeditiously and conclusively. We highly recommend him without reservation.

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
5   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Couldn't buy a car but most service has been OK. Some great

By Jambsi on 10/5/2018 at 4:33 PM. Helped by Jennifer Boyd.

I've tried a couple of times to buy a car here. The 1st time I ended up buying a Pilot @ Hunt Club Honda because Kanata lowballed my trade, the 2nd time I ended up buying a CRV from Dow Honda because Kanata wanted to play typical, annoying negotiating games. I get dealer service here however because its the closest to my home. There's been a couple of iffy experiences and some great one. The latest was great - I recommend going to Jennifer at service, she's the best. I note that there's no Service Advisors in "Meet our Team" ? Curious.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Dont buy kanata honda

By Richard mayer on 8/14/2018 at 1:16 AM. Helped by Joey kostova.

Here is my review of Kanata Honda. Dont buy kanata honda! With all my years of owning and purchasing vehicles I've never had such a bad experience as I have had with Kanata Honda. Very recently myself and a friend both purchased 2018 Honda Crv's at Kanata Honda. With a few months separating us we both ended up with the same issues. One of the main issues my friend has had with his new CRV was the damage caused to gauge cluster by the prep team. The individual used a sandy rag to wipe it and caused permanent damage to the part. Once the sun hits the dash the speedometer is almost not visible. The issue was brought up to Kanata Honda but was told that it was no longer their issue since some time had passed since the vehicle was driven off. I ended up purchasing my 2018 Honda Crv there from a Mrs Joey Kostova. This individual had very little knowledge of the product. 1) The final cost was greater than expected. I pay 1000 dollard over competition after research .That my fault i should did my homework.Meaning that you can buy it anywhere else with better price. 2) They want you to sign the contract prior to inspecting the vehicle. Leaving you with a ding and damaged new car. Being warned prior by my friend I insisted that I inspect the vehicle before I agreed to anything. When I inspected the car it had one scratch on the bumper, a few rock chips on the side (very upsetting on a brand new car still at the dealership and it requires the use of a paint pen) and the cluster gauge was scratched. Seems like they used the same sandy rag. Moving on to finance. Once I proceed to signing the paperwork I told the Finance Manager a Mr Tom Nash that I wanted the payment on a certain day and when I signed the date was not the one I mentioned. It just seems to me that they didn't really care all that much and just wanted to get me out of the dealership. Picking up my new car. I asked Mrs Joey Kostova that I needed to pick the vehicle up on a Friday and was told by her that it wouldn't be possible due to her having a day off. It just seemed yet again very unprofessional to me. After some back and forth I was able to pick up the car on that Saturday. A major ongoing issue is my scratched gauge cluster. After refusing to sign for the car until the part was replaced Kanata Honda finally agreed to change the part. But sadly the replacement part was also factory damaged and the technician left a bunch of fingerprints on the inside of the screen. Making it impossible for me to clean it.even after show to the sale manager (Terry Hum)that agree of the scratch he let me go say should be a probleme lol brand new car Me and my friend bolt end to another honda dealer to fix those scratch at are own expence lol new car I will finish off this review with my suggestion to avoid Kanata Honda and purchase / maintain your vehicle at another Honda Dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had an excellent sales person JOEY Kostova.

By Kaplan on 8/9/2018 at 11:02 PM. Helped by Joey Kostova.

Joey is the best sales representative I have ever seen. She is so friendly but not too pushy, explains every details and helps you. I strongly reccomend everybody to go and purchase a Honda from Honda/Kanata, Joey.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great sales and service

By Russell on 7/15/2018 at 5:49 PM. Helped by Tom Nash.

We've been long time customers of Kanata Honda service. This year we purchased our car from Kanata Honda and really appreciated the sales experience with Tom.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Great until things go wrong

By Michael on 6/29/2018 at 11:20 AM. Helped by Charles Young, Peter Fu.

They did a faulty installation of a rubber door seal and it was never fixed because the dealership was more difficult to deal with than an insurance company. I emailed the general manager based on these reviews but he couldn’t be bothered to respond.

I would not recommend this dealer.

Overall Rating

3.6  

4   Customer Service
3   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Had dispute but we resolved it

By Guy Ragault on 6/20/2018 at 4:07 PM. Helped by Charles Young.

Big misunderstandings on work to be done. They did work for 1600, i only needed work for 200. Stuff happens. Was difficult fro Charles and Erold to get my perspective at first but after reasonable discussions we found a compromise. Good sign of flexibility and maturity.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Me an my CRV

By Val23 on 5/31/2018 at 9:32 AM. Helped by Joey Kostova and Jimmy Tran.

I was in getting my 2015 CRV detailed and thought I would pop over to sales to see what’s new. I lease and had a few questions. A couple of days ago I drove away with my new 2018 CRV. Joey Kostova and Jimmy Tran were amazing. They made the experience truly pain free. I just sat back and everything was taken care of efficiently and fast. Thank you Kanata Honda

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience at kanata honda

By Jacobdeslauriers on 5/17/2018 at 10:23 AM. Helped by Eli.

Went in to purchase a ATV and eli made it very easy and a smooth experience I highly recommend going to kanata honda and asking for eli

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best new car buying experience ever.

By Kin Man on 5/4/2018 at 1:39 PM. Helped by Terry Hum and Cory Besharah.

Buying a new car always makes me anxious but shopping for and purchasing my Honda CR-V LX AWD from Kanata Honda could not have been more uncomplicated and enjoyable. I got the price and features that I wanted. Sales and leasing consultant Cory Besharah was very patient with this old guy asking about all the high tech features and walked me through how to program the vehicle to perform to my satisfaction. I would highly recommend anyone wanting to buy a Honda product to visit this dealership since they sell more than just cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So glad we chose Kanata Honda! Jan & Andre

By Jan on 3/25/2018 at 8:26 PM. Helped by Jennifer.

Had such a positive experience. Keimeko Scotland is very knowledgeable on the Honda line up - great salesman! Everything went so smoothly with our purchase. We dealt with Ken Dolan for financing and again you can see the professionalism with this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent staff!!

By Paula on 3/20/2018 at 10:58 PM. Helped by Jesse Main & Ken Dolan also Eli Charinaros.

Kanata Honda is an excellent dealership to help you with purchasing your new car. We dealt with Jesse Main, he was not pushy & works very hard for his customers. We strongly recommend his help on your next purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

New honda fit sport

By Orange fury on 3/14/2018 at 1:31 AM. Helped by Tom.

Just wanted to say that we just purchased our second honda. The last one was in its 10th year, was running great and had over 375,000 km. The civic never let us down , just thought it was time for change. This is where Tom came in to the picture, he was always friendly and approachable. We had corresponded with him through emails and often in person. He was an asset in helping us make that decision....and we are very pleased with his attention to detail... Seek him out at kanata honda Thanks again Tom...

I would recommend this dealer.