Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
5  
Overall Experience
4.7  
Price
4.5  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outlander recall repair

By cl on 6/21/2018 at 11:55 PM. Helped by Chris Bistline.

Just had Karmart Mitsubishi do the recalls on my Outlander, couldn't have been nicer to deal with. Chris the service manager is exceptional at her job, from scheduling, contacting me about parts, greeting me and handling co workers she is excellent at her skills. She communicated very clearly and took care of me like I was family. Can't say enough about the service at this place. Did a great job on the repairs without up selling pressure and even washed the car and vacuumed it out! Will definitely be back again...

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
5   Friendliness
3   Overall Experience
3   Price

Great

By Kia on 1/29/2018 at 9:03 PM. Helped by Sam, Susan.

Sam and Susan helped tremendously. The bank(s) and the system, Meh!, not so much but it all worked out in the end. Had a slight hiccup with the original vehicle which Sam / Susan resolved professionally. I do understand the scope of which they are forced to work under regarding loans, qualified vs. not-so-qualified (aka, bad credit) but that's beside the point. Top-notch group, super friendly and helpful!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They helped me get into the exact car I wanted

By alaniz.paul on 1/20/2018 at 6:10 PM. Helped by Sam Aviles.

They were able to get me in the exact car I set out to buy at an rate that worked with my budget and didn't stretch my bank. Before, I was riding around in a death trap and now I have a car that I never dreamed I would be able to own, the credit was a bit steep but refinancing should take care of that, and I had horrible credit. They worked with me to be able to rebuild my credit and not feel unsafe when driving around.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Surprisingly Easy

By JOSHUA VANDERHOOF on 1/17/2018 at 2:58 AM. Helped by Sam Aviles.

Sam was helpful and easy to work with. I went in thinking I was going to have to settle for a used car, but I was surprised when I was able to leave in a new Jeep!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By Jenchad03 on 1/17/2018 at 1:04 AM. Helped by Sam and Susan.

Sam was Absolutley outstanding. Easiest car purchase I have ever experienced in my life would definitely recommend to all my friends. Our Experience was so amazing we ended up buying 2 cars thanks Sam!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very Good Experience Dealing with KarMART Mitsubishi

By Rein & Sharon on 9/27/2017 at 5:33 PM. Helped by Mark Bos, Tim Wooster.

My husband and I had a very good experience dealing with KarMART Mitsubishi when we purchased our 2017 Tiguan. Mark Bos and Tim Wooster did a good job of demonstrating the car to us, and the final negotiations and sale went very smoothly. We would be happy to recommend your dealership to friends.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible service and sales

By Csmith2326 on 10/23/2015 at 11:52 PM. Helped by Corey, Kevin.

I bought a 2500 hd from them not too long ago. Terrible sales approach from the salesman. Service writer is an idiot and doesn't know how to communicate times. I had to fight for obvious things to be fixed at dealer cost on the truck. The radio didn't work and the steering was off. The salesman showed us cars we couldn't afford and didn't listen very well. The sales manager was great at least and was able to work things out.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING SALES AND SERVICE!!!!

By kdannferg28 on 7/13/2015 at 2:36 AM. Helped by kevin h , corey.

My mom, sister and I decided to drive through the Burlington KarMart Mitsubishi dealership and we saw a few cars we liked. We were greeted by a very friendly salesman by the name of KEVIN H. He was AMAZING. He took us on test drives and was very knowledgable on all the cars. He spent a lot of time with us and was very patient. His sales manager Corey was willing to work with us also, and we ended up leaving with 2 vehicles!!! We are so impressed. We recommend this dealership to EVERYONE and ANYONE looking for quality, world class customer service and a legit good deal.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

white supremacy

By Mommyalert on 6/26/2015 at 6:53 PM. Helped by A few my concern is with the Bert character there!.

Visited karmart of Mitsubishi in burlington wa.. Apparently at the right time... I heard several rasist references and slurrs towards his hispanic employees... I was told by several sales staff that his name is Bert and he just has a dry sense of humor... Nothing is funny about racial ignorance! If there was a choice i would have put -5 stars... Unfortunately i had to put atleast one to make a review!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was looking for a very specific car for awhile. The...

By pllumeria101 on 6/23/2013 at 6:51 PM. Helped by Rick Regan.

I was looking for a very specific car for awhile. The first place I stopped yesterday was KarMart. Rick greeted me right away and was very friendly and accommodating. He listened to what my needs were and was respectful. I am not your typical car customer. I don't do car payments and I had a specific amount of cash I wanted to part with out the door. He took my daughter and I out for some test drives. There really wasn't a lot in my price range. Which I was aware of since I'd been car shopping for awhile. I was looking for white, low miles, 4wd, clean, and attractive. Pretty demanding for my price range but I knew if I was patient I would find something. We came back to the lot and he showed me a car that was near the front doors. I told him it was probably out of my price range because of the year and sticker price. He encouraged me to drive it anyways and keep my options open. Long story short, they were able to come down on the price enough that I bought the car. I got a great deal and they got a really happy customer. I worked with three guys during the purchasing process and was impressed by all of them. Professional, smart and very concerned about making customers happy. I would definitely recommend this dealership to any of my clients or friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

These guys are awesome. I was buying my very first car...

By megankpeterson on 6/4/2013 at 2:03 AM. Helped by Fernando, Dan, Michael, & Andrew.

These guys are awesome. I was buying my very first car and it was a big (and scary!) deal for me. The gentlemen at KarMart, namely Fernando, Dan, Michael, and Andrew, were very patient and understanding. They made me feel so comfortable with their honest answers and genuine interest in finding me a vehicle that suited my needs. Thank you so much for helping me buy my dream car guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I came to KarMart, after visiting 5 different car...

By hannahjean2723 on 5/23/2013 at 4:15 AM. Helped by Rich, Fernando, Dan, Andrew.

I came to KarMart, after visiting 5 different car dealerships. I was exhausted, and felt negative about my first car buying experience. My coworker who had recently purchased a new car, referred me to KarMart. Having done a considerable amount of research with what I desired, and expected in a new vehicle. Knowing that I am a difficult person to persuade, I was thoroughly impressed with the professional manner in which I was respected, and given information to assist me in make a knowledgeable car purchase. I was greeted by Rich, who was kind, and easily approachable. After test driving only 2 different vehicles on the lot, the car chose me, and the atmosphere felt right. The next person to help me close the deal, was Fernando. Fernando is a genuinely personable closer, and made me feel comfortable by taking time to explain the different benefits, of both purchasing, and leasing a vehicle. Dan also assisted (and later helped us trade my fiancee's vehicle, less than a week later) with the deal. I appreciate the effort on all of the time, and and hospitable atmosphere from Andrew, who went above and beyond for me when it came time to do the paperwork, and financial aspects of the deal. I have since referred many people who compliment my car. Although the $100 referal fee is enticing, I refer people to KarMart, because it should be the first place they stop for purchasing a new vehicle! -Hannah

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Frank and I are very happy with our Dodge Durango. We...

By Saved8188 on 4/18/2013 at 5:59 PM. Helped by Rich Regan, Dan a manager.

Frank and I are very happy with our Dodge Durango. We are very pleased with the dealership. Rich Regan is a very personable salesman who does not pressure you at all. He makes you feel like part of the family. He wanted to know about us and not just if we were going to buy a vehicle. Dan is a very compassionate manager. He and Andrew in financing worked with us to get the best deal possible. I would recommend anyone who is looking to buy a new or used vehicle to visit this dealership. It was a very pleasant experience. They even detailed our vehicle before you left the dealership. Frank and Mary

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I went to this dealership after a couple weeks of back...

By farpost12 on 3/22/2011 at 3:59 PM. Helped by Chad Moses, Brad.

I went to this dealership after a couple weeks of back and forth emails with their Internet Sales Manager, looking to purchase the 2011 Mitsubishi Lancer Evolution GSR they had displayed in their front showroom. At that time, it was the only one in the Pacific Northwest with the options and color scheme that fit my needs. Listed at $41K MSRP with only 10 miles on the odometer, this was easily the most expensive car on their lot at that time. Needless to say, there was nothing professional about my entire experience, from start to finish with this dealership. At no point in the buying process was there an ounce of customer service displayed by "anyone" involved in the nearly 2 weeks it took me to purchase this vehicle. After all the financial games and obvious sales 101 tactics, I had spent around 12 hours in their waiting room, and driven up there from Issaquah on 4 different occasions. It has now been 3 weeks since I purchased and drove the car off their lot. I have attempted to contact them through emails, and phone calls, with no response to a minor issue with the trunk configuration. I would not recommend this dealership to anyone, unless you have a month to spare, and enjoy headaches and horrible customer service through every step of your car buying experience.

I would not recommend this dealer.