Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.8  
Service
1.3  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Purchase of new vehicle

By CarBuyer2018 on 8/21/2017 at 5:22 PM. Helped by Andy Pabon.

In purchasing new vehicle, I met with Andy Pabon, retired Master Chief, USN. I appreciated his no-nonsense approach and attention to detail and efficiency. Some level of disorganization (keys on wrong numbers, inventory not coded correctly) but Andy quickly remedied and mad made sure I was placed with the car i was looking for,

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

unprofessional

By subarussuck on 8/13/2017 at 2:07 AM. Helped by xxxxxxxx.

you have a right to shop at other dealers. dont let then tell you otherwise. your deposit will be used for a new car to test drives by others. lot cars are driven hard which you should not do on a new engine.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Good luck getting service here.

By Fbrowning on 7/14/2017 at 4:59 PM. Helped by None.

Making appointment is headache. Good luck getting them to answer phone. I made online stating coming for recalled airbag. Made 8 weeks in advance. Took off work and got call morning of, that they would need to order that and not to come and it would be 6-8weeks for them to get it. I had put off going at all because my last visit there was a 5 hour wait with an appointment to get a new door remote programmed.. Appointment time means nothing but you "get to come" that day, not that your car will be taken care of at that time. Would go ANYWHERE else to avoid this place but afraid they are only place handling recall fixes...act like doing me big favor and I'm getting something free. I'd prefer stuff that didn't have to be recalled and if it did, they'd make it easy.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional

By Ukulele player on 7/13/2017 at 9:40 PM. Helped by Dan Mitchell, George Abdelsayed.

We dealt with a really knowledgeable salesman, Dan Mitchell, who is a real asset to your firm. I will tell my friends to ask for him.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Friendly and patient experience

By First Subaru Experience on 7/4/2017 at 5:26 PM. Helped by Adam Bertholet.

I was looking for a new compact SUV and went to several dealerships trying out different vehicles. I took a test drive of a Forester, but wanted to try out different dealers. In short, I was treated nicely my first visit with the test drive. I wasn't hounded while I looked at other places. After trying others and doing research, i decided on the Forester and went back a couple of weeks later. I met up with Adam again. He worked with me to find the vehicle I wanted and worked out a deal. I was pleased with my treatment and how things went. I definitely recommend this Subaru dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional

By Shadizzle on 5/21/2017 at 4:15 AM. Helped by Wood..

Very professional. Excellent service. Great vehicles available. Left feeling happy with purchase. Easy to make appointments. Very knowledgeable about the car. The car was excellent condition.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy trade-in

By Mikeyp3441 on 5/5/2017 at 5:07 PM. Helped by Zack.

Very friendly and knowledgeable dealership. Reasonable trade-in with good upfront offer. Didn't need to argue or push back. Entire process was smooth and they helped with all questions. Great customer service as well following up after the purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchasing new 2017 Subaru crosstrek

By Kbui92 on 4/9/2017 at 5:39 PM. Helped by Adam and chad.

I was in the market for a new car and had already done my research on purchasing the Subaru Crosstrek. Adam, a sales person at Kearny Mesa Subaru, helped me locate my new car and provided a great experience for purchasing my first car. He was very knowledgable in aspects of the car and nice and friendly during the process of purchasing the vehicle. He even gave me a ride from the rental car center near the airport after dropping off my rental car back to the dealer to pick up my new car. It was a pleasant experience and I would do it again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!!!

By Kbieser on 4/7/2017 at 9:29 PM. Helped by Jay Noblezada.

Jay was outstanding in helping to get me into a new lease. He clearly gave me all the options and made me feel comfortable. I would come to him every time!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Easiest car shopping

By Travish811 on 4/5/2017 at 3:20 AM. Helped by Zack, Chad.

We walked on the lot and were surprised at how long we got to linger before someone asked us if we needed help. Usually within 5 minutes someone is bugging you about this car or that car. We came here to look at a used car we saw online and liked but they wouldn't budge on the price so instead we turned to a similar new car. They gave us a great deal and ended up being better than the used car! We're extremely happy with our purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Uordaz on 3/28/2017 at 9:29 PM. Helped by Tim Brown.

My dealer guy helped alot with thw process. I customized my car and he kept me up to dat with any updates. Over all really satisfied with his service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick work no hassle

By mannymanjo on 3/19/2017 at 5:19 PM. Helped by Jay Noblezada.

I picked out car online during my lunch it was waiting for me by the time I got off work no hassle . Good deal thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Subaru BRZ

By Mrheaume28 on 3/16/2017 at 11:51 PM. Helped by Chad, Dan.

I had several hurdles and the sales and finance team went above and beyond to get me in a new car. 10/10 great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful & memorable.

By Juan93 on 2/17/2017 at 10:39 PM. Helped by Adam Bertholet.

Adam Bertholet from Kearny Subaru was amazing. He was very professional & knowledgable. He was very enthusiastic and made us feel at home and welcomed. He made the experience of buying my new car a memorable and exciting one.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

New Car

By Cheryl Armstrong on 2/16/2017 at 4:20 AM. Helped by Jay Noblezada.

Jay was great! I love my new car. He was very helpful and made sure to answer all of my questions. I have already recommended him to friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time Subaru owner

By Zd55 on 2/17/2017 at 2:53 AM. Helped by Devin.

After my first car was totaled after 10 years of ownership, I had no idea what to look at in terms of a new car. Everyone I know with a Subaru love them so decided to go to check them out. I met Devin at Kearney Mesa Subaru and he answered all my questions, let me drive all the cars and over a 3 week period. Devin was extremely patient while I was trying to figure out everything, type of car, model, package and color. This dude never made me feel rushed or that I was waisting his time. Best car salesman experience I've had. Recommended him to a buddy of mine who wanted to replace his Subaru, and only heard the same things. I became a fan of subarus and this dealership because of Devin. Good salesman, better man.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very thorough. Professional. Helpful.

By Uninterested on 2/9/2017 at 9:35 PM. Helped by John Pie, James Mullen and Chad..

Staff is professional, knowledgeable, and pleasant. Very attentive to all our questions, concerns and needs. We would highly recommend Kearny Mesa Subaru. John Pie was our salesman. He really took care of us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Time very well spent for the car I am getting

By Olive Oil on 2/4/2017 at 8:11 PM. Helped by Jay H., Jay N..

Jay H and J N worked as a team and provided options in good time . From the color of the vehicle to the sophisticated features explained in a simple way

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Mr. John on 1/23/2017 at 1:12 AM. Helped by Jay Noblezada.

Great experience. Highly recommend the dealership. Jay Noblezada was fantastic to work with. He was really helpful and a very knowledgeable salesperson for the Subaru brand.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outback 2017 Purchase

By DanaW on 1/11/2017 at 3:33 PM. Helped by Jay.

We went to Kearny Mesa because friends had purchased their Forester here. The staff are friendly and helpful, the lot is easy to find and they had the inventory we were looking for. It was a huge, life-changing decision for us but Jay guided us through the whole process without any gimmicks, ensuring we made a decision that best suited us financially. In the end, we left with our dream car!

I would recommend this dealer.