Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.3  
Friendliness
4.3  
Overall Experience
4.4  
Price
4.4  
Quality of Work
4.3  
Service
3  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A wonderful experience!

By BobE on 5/21/2019 at 9:14 PM.

I just took possession of my new Mercedes Benz. this is the 11th car I have gotten with Hal London's help. he iis the best and he is at Keenan Motors in Doylestown.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service Department

By jramos on 4/26/2019 at 4:32 PM. Helped by Tyler Caban and Charlie (mechanic).

The service department has gone above and beyond to help me every time I call. Tyler Caban has been most helpful and courteous each time. I work for a company that sells Mercedes Motorcoaches (RV). Whenever I have called to get an appointment, Tyler and his department have been prompt in getting me an appointment and then getting the unit back to us in a very timely manner. Most recently, I had a unit that would not start/turnover. I called Tyler to see if he could give any help. He could not at the moment but almost immediately I received a return call from him stating he was going to send me a mechanic, Charlie, to check it out and see if we could avoid having the unit towed. Charlie was quick to find the unit had blown a fuse, changed it and avoided the unit being towed. The staff I have dealt with have always been, courteous, professional and willing to help. Definitely have earned a 5 STAR rating.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best auto dealer ever.

By BillJ. on 4/23/2019 at 10:35 PM.

Keenan Motors is an excellent place to purchase a vehicle 🚗 My salesperson was Michael Ventresca, wow what a great person to deal with, He was so professional and treated me like a family member. I rate Michael 5 stars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent salesmen and experience

By Ali_2345 on 4/11/2019 at 12:15 AM.

I found this car online at cars.com. Hal quickly responded to my inquiry and it only took off from there. I live 3 hours away from the dealership, but so comfortable with Hal via text and email, I proceeded to purchase my new car sight unseen. He made the process seamless and painless. When it came time to pick up my car he drove an hour from the dealership to deliver my car to me, no one can top that service. He took time for me to go over the car since the was my first time actually seeing it other than pictures. We went over features and he even sat in the car with me while we called Sirius XM together to get my 6 mo subscription activated. After I left that day he followed up with me to make sure everything was alright. Would recommend buying a car from Hal to anyone, EVEN sight UNSEEN!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hal London will Treat you Like Family!!

By ArmyNavyVets on 3/28/2019 at 7:27 PM.

My 22 year-old daughter saw a Certified 2015 Mercedes ML350 online that she wanted and contacted the dealer about it. Hal London helped her. I was a little worried because she wanted to do this on her own and had never bought a car before, but I needn't have worried. Hal treated her great! He was very respectful of her even though she was young, didn't play games with her, and gave her advice along the way. He kept in touch with her by text messages throughout the process (it took a few days for her to gather the down-payment). She got a good deal on a great, certified car that looks and runs like new. I met Hal when we picked up her car and thought very highly of him. He treated my daughter well and I would trust him to work with any member of my family again. Just a nice, stand-up kind of guy! :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

True Professional

By Car Guy on 3/19/2019 at 3:35 AM. Helped by Greg-valet coordinator.

I have known Mark for over 30 years He has a passion for helping and making the best deal I recommend the dealership as they treat you like family I meet GM, Iggy and Sales Manager Doug As well as other key people who make this dealership a pleasant experience I was a long time Lexus and Bmw owner and have no regrets on changing to Mercedes Don from Newtown

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales

By Cayman on 3/13/2019 at 11:39 PM.

I have been buying cars from Mark since 1996.. He has been always been a pleasure to work with and I have never been disappointed with either his sales expertise or the deals he has given to me.Between my wife and I and my brothers we have bought 26 cars from him over the years. I would never even think of going to anyone else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Buying experience worth a trip

By PeterS on 12/24/2018 at 3:51 AM.

My wife and I traveled 170 miles in December 2018 to see a CPO Mercedes at Keenan Motors in Doylestown, PA. From beginning to end our experience with salesperson Marc Goldsmith was easy, pleasurable, and sometimes downright fun. (Marc is an interesting guy.) With no pressure, Marc took time with us to explain the car (we hadn’t bought a new car in 13 years, and never a Mercedes, so the complexity was a little overwhelming) and give us a test drive. When we decided to buy it Marc and Renate Pera, the Finance and Leasing Manager, made the complex paperwork of an out-of-state purchase of a used car as easy as possible (with 100% financing at a low interest rate). if Keenan Motors were closer to us I would take it there for service! I think they have a large number of loaners, and if you’re buying new, it looked like a very large inventory.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By DaveCollins on 12/1/2018 at 6:18 PM.

Troy, has shown my wife and I a new level of what car buying can be. Very honest and transparent and goes above and beyond. Definitely an asset to Keenan Mercedes

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Hal Delivers!

By Jdiener99 on 11/30/2018 at 2:20 AM.

One of the most important things about buying a car is enjoying the experience and knowing that your salesman has your best interests in mind. Hal has a ton of knowledge about all cars and is able to use that knowledge to help us get the car he thinks would fit us best. It was an overall great experience buying a car from Hal. Highly recommend

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience buying my first Mercedes!

By Stephaniem0918 on 11/30/2018 at 1:52 AM.

Hal did a great job finding the car we wanted in the price range we laid out and in even better condition than we could have imagined! Would definitely work with him again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By MjpSpp on 11/10/2018 at 2:06 PM.

We worked with Hal to purchase a preowned car for our daughter. The experience was so great that we ended up leasing a new car for my husband the next day. Hal was efficient, responsive, thorough and accommodating with both car transactions. He treated us as well on the preowned purchase as he did with the 2019 new car. He even came to our house : 1+ hours always from the dealership to help set up features on the new car. We’re having new garage door openers installed and he has offered to come back to set those up with our cars. We cannot say enough about Hal!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No start 2011 ml 350

By One bad 69 Camaro on 10/26/2018 at 12:10 AM.

Replaced ignition switch great work! And fair, would recommend to anyone:-) Great service been starting everytime , no hassles gave us new Benz to drive for two days.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding salesmanship

By Montana4 on 6/26/2018 at 9:09 PM.

Hal was knowledgeable personable and made my experience awesome. I would highly recommend Him to everyone. I felt comfortable with him and know he will be selling me more cars in the future

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terrific dealership, sales and service!

By satisfiedcustomers on 5/1/2018 at 6:44 PM. Helped by Dan was also great and pleasant and helpful.

Just bought our third Mercedes from Keenan, and once again, they have exceeded all of our expectations. We cannot say enough about the incredible sales team (Mike Ventresca and Iggy DeScala) who did all they could to find the perfect car for us at a great price! Mike and Iggy truly listened to our needs, and went above and beyond to ensure that we found the best car for us. Renate Pera was also so pleasant and helpful. Everyone in the showroom was warm and welcoming. Our transaction was smooth and seamless, and we feel like family with Keenan. If you are in the market, or even want to browse, Mike and Iggy and everyone there will make you feel special and important and will take their time with you, with no pressure. The showroom is beautiful, and the staff's personalized attention to detail and customer satisfaction is beyond reproach. In the past, our service has been excellent, and Barbara Haig and others have been most accommodating. We love the convenient valet service. We are very pleased with Keenan Mercedes and highly recommend it! What a great experience!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

damage during maintenance

By dmd on 4/24/2018 at 12:22 AM.

Dropped 2017 S550 off @ 10am on 4/17 for A-service, Inspection, Detailing and check squeaking brakes that have been a constant since delivery of vehicle March 2017 (despite being told already repaired). Pete Kielburger was service advisor I was assigned to although I requested any other service advisor (for reason detailed later). Pete only had A-service and Inspection scheduled. Despite my knowledge that A-service and Inspection having a multitude of overlapping tasks involved, Pete explained to me that the A-service is “like a seven page checklist”, and essentially dismissed my inquiry. Not willing to waste time debating minimal dollars, I agreed to pay for both and requested the detailing, which I scheduled the week prior, be done. I asked Pete if he inspected the car for any damage; he had not. We inspected the car together and found one small scratch on left rear wheel. Pete called 12:20 4/18 to inform that car wouldn’t be complete until 4/19 because he had to order new brake pads, and wouldn’t be detailed til 4/19. This is the second time in less than year this replacement has been done. Be aware that Pete told me at intake that cars with low mileage get brake squeaking because the brakes get “rusty”. I reminded him that this had been an issue since delivery; no response. Pete called @ 1:54 4/19 to inform car was ready for pick up. I arrived @3pm, paid for services; told by cashier that key fob was in the car. No key fob in car; took three people to locate. I noticed on my way home that there were 25+ miles added to the odometer since drop off. Inspected car upon arriving home. Two white paint chips on hood of black car that were not there prior to service @ Keenan Mercedes. Called Pete Kielburger who told me that car was dirty upon arrival, so he wouldn’t have seen paint chips (i.e. damage was present at drop off). The hood of the black car was clean at drop off; there was everyday dirt on side panels behind wheels only. Pete stated I should bring car back so he could “make a determination”. I asked what could be done to correct, and Pete stated “paint chips could be touched up but won’t be perfect”. This is an S550 meticulously cared for, garage kept, one year old car, with 2850 miles. I emailed the Service Manager, Tom Haig, @ 4:42 on 4/19 explaining the situation and requesting a meeting with both him and owner, Jim Peruto. I’d had previous interaction with Tom in August 2017 when same car mysteriously had $1600+ body damage. Pete said he hadn’t checked the car for damage at drop off; couldn’t explain it. I am convinced the car was sold damaged. I reluctantly paid for repairs. The car was returned with with misaligned front bumper. I had to return it again...Fool me once. I checked the service invoice, which noted that the detailing was a “sublet”. Perhaps this explains the mileage put on the car... Where was the car taken, and who was driving it? Why does Keenan Mercedes advertise “detailing service” on their website, if vehicle is sent to a separate company, without the owner’s knowledge or consent? Glanzmann? Tom Haig replied to my email on 4/20 stating that he would inspect car, but “seriously doubted if Jim Peruto will be available”. Tom stated that he would take pics and share them with Mr. Peruto and “General Manager” (as yet unnamed), who would make “ultimate decision on how this situation will be resolved”. Tom copied Kevin Post @ Keenan Motors and Bob Glanzmann @ Keenan Mercedes on this email. Tom requested that I forward pics to 215-515-8151, a number that is “directly connected to service communication platform”. Tom promised to confirm receipt of pics. I forwarded pics to 215-515-8151 @ 2:38 on 4/21. Included in that email, I reiterated my request to speak with GM and owner. No confirmation of receipt of pics. No communication at all. I called Tom Haig @ 1:45 (in meeting, left voicemail to return call to discuss) and 6:10 (gone for day) on 4/23. Crickets. I’ve never received customer satisfaction survey from Mercedes for either service visit. FYI: I’ve purchased, in cash, two new vehicles from this dealership, a S550 and a GLK 350 in the span of two years. I would suggest avoiding Keenan Mercedes, sales and service, AT ALL COSTS.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By Jfrazer99 on 4/4/2018 at 6:29 PM.

Hal was a great help. He listened to everything I had to say, along with giving me all his attention. I spent a good few hours at the dealership, he got me in and out as fast as possible. I appreciate all the hard work and love my new car!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Sold car to someone else while in process of purchase psoerw

By Keenanisbad1 on 3/25/2018 at 3:24 PM.

Visit on 3/25 drove 2 hours to purchase vehicle. Took it for test drive and gave verbal commitment to purchase during test drive (cash .. not financed). While finalizing paperwork was told someone else purchase the vehicle while out on test drive. Explained I gave verbal commitment to purchase on test drive. Manager did not care I had driven 2 hours to purchase vehicle. Very poor experience. Will not recommend them to anyone interested in purchasing vehicle from them. Manager on duty did not even give me his name But I would rate him a zero for customer service!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Frauds with Horrible Customer Service!

By Not Happy on 2/27/2018 at 2:05 AM. Helped by Service guy and check out lady (names unknown). Tom Haig did not return my calls!.

Horrible service! Tried to rip me off and claim I “needed” all of this work done! I said wait a minute, what you are stating I “need” done, I have already gotten done at a different MB dealership a year ago! No way those things are needed again! I told the service guy to look up my MB service history; when he reluctantly did, he then said “well, you don’t have to get these things done, let’s just go with one thing!” WTH! WAIT A MINUTE!!!! Either I “needed” to get all of those expensive repairs done, or never needed to???? He never said “recommended” he said “needed”....He tried to Swindle Me!!!! I told him not to touch my car and I would be coming to get it! He said well you still will owe me about $140 for looking at it! So, I have to pay you for trying to rip me off and fraudulently charge me for all of these things I didn’t need?! When I got there the customer service was horrible! My paperwork only stated they checked over my vehicle and only had that charge. It did not list the million things on it, or even as recommended, that the guy said I “needed” over the phone. I told him I wanted a print out for all of those things he said I needed! He hand wrote three things on my receipt only, which now included a busted headlight bulb that was not needed or coming up as an alert when I dropped my car off to this dealership! Not to mention the service check out lady handed me over someone elses set of keys at the same time she was telling me that my keys were in my car! OMG! Had I not been paying attention I would have walked off with someone’s keys! (Check your dealership cameras for proof of this!) I had to walk back in and say “YOU LET ME WALK OUT WITH ANOTHER CUSTOMERS KEYS!!!” As I slammed them down on her counter in disgust! I left two voicemails for the service Manager to call me and I also wrote this out on my store invoice! Ask me if he has called?! HORRIBLE!!!!! I will never step foot in this dealership again! I advise everyone else not to either! And I am not looking for a pathetic lying response to my review from this delearship! The damage is done and I will never trust your dealership again!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Nightmare!!

By Yiyun Gao on 8/21/2017 at 4:46 PM.

It is really a mistake to do business with Keenan Motors. I never wrote a review before because I never deal with such a hassle business before! Keenan Motors never surprise me with their lies and I have waited almost 3 months, but am still waiting for my car. They have given me 3 different dates for the car be ready to pick up, but none of them are true. I put the down payment in the first week of June. First, they promised sometime in July. Then when I called them in the 3rd week of July, they told me I have to wait until the first or second week of August. So, when I called them the second week of August, at first my salesman, Mickey Killian, told me I still need to wait for 2-3 weeks!!! I was shocked how people could be so dishonest and take it as nothing wrong. Afterwards, the manager, Douglas Hagmayer, called me and said the car has shipped and it can be tracked. He said that the car should be ready on August 20--how clever! because 20th is Sunday and they are closed! BE AWARE: from the moment when I paid the downpayment until now I am writing this post, Keenan Motors, Mickey Killian and Douglas Hagmayer who both promised would keep me posted about the order, never called me about the status of the order! The story has not ended. I waited until August 18th, 2017 Friday to call Douglas Hagmayer because he said the shipment is trackable and the car will arrive the port by August 17th. I left a voicemail to him, he never replied. I waited until next week August 21th Monday to call them again, which is already passed the 3rd date they have promised. I called 3 times in the morning from 10:30-12:15pm. NO ONE IN THE SALES DEPARTMENT answered my call!!! I still dont know when I can get my car. It's really helpless!!! It has been a nightmare when I first walked into Keenan Motors till today. I have told the Truth nothing but the Truth. Otherwise, I dont have to waste my time to write such a long review. If you still have to deal business with them, I wish you good luck but be aware of what they are capable of doing.

I would not recommend this dealer.