Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.7  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

General is the Best!!

By HemiCitadel on 5/10/2019 at 12:08 AM.

I have bought numerous vehicles from General Washington Jr. He really takes the time with every customer to evaluate the various models and options that are right for the family and the budget. He is extremely knowledgeable about the Dodge and Jeep vehicles and does an excellent job explaining the options within the vehicle. Upon delivery he makes sure that the entire family knows how to operate everything including the GPS, Apple CarPlay, and stereo etc.. If General doesn't have the exact vehicle you want on the lot, he will search it and have it to Keffer in one day. Go and see the General for the best deal and outstanding service! We love our Citadel!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leslie Rocks

By me on 4/27/2019 at 10:49 PM. Helped by Leslie.

Leslie left me with a smile. Great service. great car and did all the paperwork before I came in to sign the deal. She is the only one that I will buy a car from in the future. Leslie rocks. Come in and ask for Leslie.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MY BEST CAR BUYING EXPERIENCE EVER

By J Sams on 4/24/2019 at 7:58 PM. Helped by Joe Cornelius, Shaun Shore.

This was BY FAR the easiest car purchase I've ever made. The first offer for my trade was on target as was the price for the new car, which was impressive, especially over the phone! I drove there. The new car was at the front door and looked awesome. I signed the paperwork, settled the payment and drove away. Incredible! If they can do this, why can't other dealers? I guess that doesn't matter now. THANK YOU Frank C., Shaun, Joe and Kevin for the very pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buy

By Jun on 4/19/2019 at 4:20 AM.

General Washington was great to work with, in buying my JLU, I had a issue with the sale at a point, and general Work hard to make things right, he let you buy the car at you own phase,very patient, inform you of what you need to know, he works hard to get the right deal for the sale. I’m happy with my purchase,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales person

By Angie369 on 4/13/2019 at 2:50 AM.

General Washington Jr. was amazing. Very sweet and patient with us. He was very knowledgeable about the car and helped us get the deal done.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible communication and customer service

By Andrews on 4/4/2019 at 5:12 PM. Helped by Justin Morgan.

Don’t waste your time, go somewhere else. This place is mostly bait and switch....false advertising....terrible communication. Keffer won’t sell cars for the advertised price on their own website. The issues start with senior management (Justin and Tommy) and go downhill from there. If zero stars were an option, that would be more appropriate. When a GM and a sales mgr say “I’ll call you back in 5 minutes” and then 2 days later, there is still no call, it’s shocking anyone does business here.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An awesome buying experience

By blankenship.kellie@yahoo.com on 3/28/2019 at 12:12 AM. Helped by Joe Cornelius.

Willie Mayes Hayes our salesman was very personable, entertaining, knowledgeable & patient. He worked diligently with us to help us find the perfect Jeep for us!! Joe the Finance Manager was very thorough in his explanation of the transaction and worked hard to get us the best possible terms. My buying experience was exemplary. No hidden fees or packages, just awesome customer service!!!! I would recommend highly!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfacory

By hunter.story on 3/8/2019 at 7:46 PM.

Brandon did a great job of helping my find the perfect Challenger for me. He was extremely friendly, helpful, and knowledgable about all aspects of the vehicle, and made the purchase of the vehicle a very enjoyable experience.

I would recommend this dealer.

Overall Rating

2.5  

4   Friendliness
1   Overall Experience

Safety recalls should go elsewhere.

By I reckon so on 3/18/2019 at 11:00 PM. Helped by Derek.

I had an appointment for a safety recall, passenger air bag, to be replaced at 8:30 this morning. At the end of the day, my Jeep had not been touched and I was never told otherwise until I finally contacted them. They had my vehicle the entire day and all they wanted me to do is reschedule. I will not be back. I was inconvenienced, lost money, lost time, and I still have to get my recall completed . I'm I missing something?

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Salesman I’ve worked with

By Tim O on 3/17/2019 at 2:01 PM.

This is the second car I’ve purchased with General and I would recommend him anyone interested in a Chrysler, Ram, Jeep, or Dodge. He was always working to accommodate my needs to make sure I got everything I wanted at the price I could afford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Comfort of my home

By Angelacausey256 on 3/14/2019 at 1:17 AM.

I was on the hunt for a new car for a while and one day I decided today was the day!! I was sick for three days and was internet searching cars and came across Keffer, I was dealing with a couple other dealerships when Frank was SUPER helpful and consistent and persistent in a good way and helped me for hours with all my silly and bombarding questions he answered them all. I am not an easy customer with credit and what I was coming in with on this deal but he made everything Happen for me and it was super easy and simple and I never even have to leave my house until the next day to pick up my car! It was awesome and Frank was awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Salesman

By New Jeep on 3/7/2019 at 10:58 PM.

Mike was very helpful and knowledgeable. We called for a specific Jeep asked for a price and Mike called us back with a bottom line price and had everything ready for us to pick up. Thanks!!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Purchased new Caravan

By Donna on 3/5/2019 at 1:11 AM. Helped by Justin Morgan.

Mike Benjamin and the dealership worked hard to get us the deal we needed. We were wanting to trade in 2 leased Subarus for a Caravan. It did take a little time, be we finally got the deal we needed. Thank you to Mike and Justin for working hard and being patient with us as we figured out the best solution for business!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

General is Wonderful!!

By Jeep luver on 3/2/2019 at 5:36 PM.

General made my experience effortless..Answered ny questions and never hesitated when I made a request to help ensure I was getting excatly what I needed..I came to love and think of him as family..Could not have asked for a better person.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Keffer Dodge -Charlotte NC - amazing dealership experience!

By GaryCLA on 2/26/2019 at 1:07 AM. Helped by Lorie Cornelius and Mike Fernandez.

Just finished leasing a 2019 Challenger Hellcat. I lease cars very frequently and I’ve leased BMW, Mercedes, Jags, and now a Hellcat so I’m quite familiar with the typical process. I emailed over 2 dozen dealers within about 500 miles of NC, as I was shopping for a hellcat lease. After many emails, texts, phone calls, and quotes, what I can say is even though I would of driven 500 miles for the best deal, I didn’t need to even leave my own backyard. Let me be completely honest - Keffer Dodge by far will give you the best deal your going to get. Do your homework and research so you will know for yourself just how good the deal is. Sales associate Lorie Cornelius and Sales Manager Mike Fernandez were really amazing, straight forward and got a deal done quick. The lease paperwork which can normally take hours was really quick too as the finance department was top notch with no bull. This is the third lease I have done from these guys, and their will be more. There are a lot of Dodge dealers out there that give you the normal runaround or will only give you a quote if you “come in” , but Lorie provided me with all the info I needed all via email , then I came in and 15 minutes later the deal was done. No back and forth, no bogus quotes, just the best deal out there - and again I am talking dozens of dealers and quotes. Just see Keffer last, ask for Lorie, tell her your honest research, and she will get the job done - fast, fun, and way cheaper than your going to get elsewhere! Thank you Lorie, and thank you Keffer repeat - lifelong customer - Gary, Mooresville NC

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience with Keffer Jeep and Brandon Melendez

By ChrisK on 2/24/2019 at 3:47 PM.

Brandon had great knowledge of the Wrangler models and with a no pressure sales approach. I bought a 2019 Rubicon and so far we are very happy. Would definitely buy from Keffer and Brandon again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Keffer jeep and Leslie Cooper...unstoppable!

By xx on 2/18/2019 at 5:09 PM. Helped by Leslie Cooper, Brandon.

I bought a jeep grand Cherokee in 2018 and love it. I would never have bought it, though, if it had not been for Leslie Cooper. She made it effortless and provided such a good experience that I would recommend her and keffer to anyone interested in a Chrysler/Jeep product. Today my visit was service related, and Leslie was still willing to assist. Between her and Brandon in service everything was handled.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

Terrible after Sales service

By should have bought from hendrick! on 2/16/2019 at 6:17 PM. Helped by Joe Cornelius, Frank Cruz.

I purchased a New 2019 Jeep Sahara from Keffer on 1-30-19-, received a great price,but also received absolutely terrible after sales service/communication. My Jeep did not come with an owners manual, not a big deal and i was promised by my sales rep that he would send me the owners manual, as of today, still no manual- How hard can it be to mail the owners manual, pretty hard for Keffer! The day after i picked up the Jeep, i contacted my sales rep and also the sales manager i delt with at Keffer about the possibility of up-grading to a Jeep Rubicon. I knew my payments would increase because the Rubicon is a more expensive Jeep and i was fine with that and i thought Keffer would be pleased with this as well, since they would be selling a more expensive Jeep- Guess how many phone calls, text messages, emails i received back from my inquiry- not one! I even reached out via email to the finance sales manager whom i signed all the paperwork on the Jeep with, three differnt emails and i did not receive any type of communication back not even a quick phone call or email! Bottom line ,Keffer as a company should have had the common courtesy to at least return my messages, even to just tell me that they could not upgrade me to the more expensive Jeep for whatever reason ,but at least communicate back to me not hide from me.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"High quality customer service and financing"

By GR8FLR on 2/12/2019 at 6:48 PM.

I purchased a 2019 Jeep Cherokee Latitude. I couldn't have been more happy that I did. Frank Camarda, my sales advisor, was very personable, knowledgeable, and had a sharp attention to detail when it came to matching the vehicle to my needs, Frank Camarda & the finance department did a great job helping secure a reasonable loan and suggesting options that would help me save money over time. Once everything was agreed upon it took few minutes to sign and be on my way. Thanks for the great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect

By Texaswelder01 on 2/8/2019 at 12:45 AM.

Today I bought a jeep compass I was very skeptical about weather I could qualify for a loan but Brandon and his crew suprised me when they went out of there way to make it affordable for me. This 2016 jeep compass is the nicest vehicle I've had by 18 years. I feel extremely accomplished and I can honestly say that it was the team that made it happen and i am very grateful for there efforts

I would recommend this dealer.