Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.6  
Service
3.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service!

By MINION on 10/15/2018 at 9:39 PM. Helped by Juan Aguiar López and Lance Sablich.

Had an amazing time shopping for the vehicle I ahead wanted. They worked with us and helped us through the process and made it easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and professional.

By Harrell, Jeane 70 on 10/15/2018 at 3:12 PM. Helped by Paul Harvey.

Overall experience friendly and professional. Love the sales people waiting at door in white shirts ready to sale. They had my car “Highlander”, color “white” with every safety feature imaginable. My sales person, Paul Harvey was great and would recommend you call on him for all your Toyota needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome,unforgettable experience

By carguy.johnny1246 on 10/9/2018 at 2:53 PM. Helped by Travian Carnes,Marcus.

My experience exceeded my expectations! From the moment I walked into The dealership, I felt very comfortable. Tar said he had two goals-outstanding service and to save me money. He exceeded both of these goals. My APR on my loan beat my bank by 2%-unbelievable, but true. This is major!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Outcome!

By Anj1212 on 10/7/2018 at 11:50 AM. Helped by Maada Keili, Marcus R..

When I first walked in the dealership I was approached by Staci Williams who was training a young lady. Staci was rude and not helpful so I was leaving when Marcus approached me outside while getting my car to leave, and made everything better the moment he introduced me to Maada Keili. It was a pleasure to meet him being that this was my first car buying experience because he went far and beyond to show me models and as well as took the time to explain everything about the automobiles, paperwork and finance. He also extended that courtesy to my mom and daughter as well. Best car buying experience ever!!! There are pictures of Maada and my princess to prove it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy.

By Karen on 10/1/2018 at 10:13 PM. Helped by Aaron Gill.

They had the car I wanted and we worked out a price we all could live with. Our sales representative, Aaron Gill, did a great job. He even helped walk us through some of the Entune features.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good experience

By Wil on 9/29/2018 at 8:29 PM. Helped by Victor Das, Eddy Miralles.

Victor was our salesman and he assisted us from the time he opened door for us until we brought our truck home. He and his manager Eddy made sure we were happy with our purchase. It was an easy transaction since the manager Eddy took over the negotiation process right away. I would like to buy out next vehicle from this dealership again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Tommigyrl on 9/28/2018 at 3:40 PM. Helped by Marcus,Lance.

My Travian Carnes went above and beyond duty.He is AWESOME! I can't praise him enough.He worked his magic and got me into a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased new Toyota Highlander Platinum Limited

By EVC on 9/25/2018 at 7:17 PM. Helped by Victor Das.

I recommend to all Mr. Victor Das for any transaction you need to Keith Pierson Toyota for a phenomenal job helping you out the vehicle you're dreaming on the road. Im so thankful for his tremendous help now Im driving the new 2018 Toyota Highlander Platinum Limited. 👏👏👏👏👏

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Salesman went over and above what was expected.

By Betzy82 on 9/23/2018 at 5:21 PM. Helped by Viral Das.

We were so pleased with our salesman Viral that I told a friend about it and she and her husband went two days later and purchased a new RAV4. Viral made us feel like special.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went to find the new car for us and we did.

By TheCampbells on 9/22/2018 at 12:06 AM. Helped by Arron & Eddie.

We where very happy with our sale person Arron Sale Person & Eddie the Finance Mgr. They worked there magic and got us the best deals. This is our 2nd time back to Keith Pierson Toyota and we are treated like family. We will always go back to Keith Pierson Toyota when it is time to get another car. I have telling my friends were to go and get a great deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SIMPLEY THE BEST

By Flossie1956 on 9/17/2018 at 10:13 AM. Helped by JON DEFEE AND DANIEL.

WE HAD A GREAT EXPERIENCE PURCHASING A NEW TOYOTA RAVA 4. JON DEFEE AND DANIEL WERE SUPER AT THERE, JOB GREAT FINANCE MANAGER. THANKS! APPRECIATE IT!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Great service

By diah12 on 9/5/2018 at 4:52 PM. Helped by Victor.

We had great experiment with this dealership in purchasing our new car. Victor was very helpful, we got the car we want with good deal and good finance, thanks !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Tim123 on 9/1/2018 at 11:47 PM. Helped by Charles Thorton.

I recently purchased a new car from Keith Pierson Toyota in Jacksonville, Fl and purchased another car from this dealership. With the numerous dealerships to choose from, I end up going back. They put the customer first. My Sales Associate Charles Thorton was very professional, knowledgeable, and fast and efficient when completing the sales paperwork. Their facility is “Top Notch” and the maintenance department is fantastic. They have completed every maintenance action ahead of schedule and exceeded expectations. If you are in the market for a new or used car, LOOK NO FURTHER ... This is the dealership you have to visit.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Absolute Worst Service Department

By Yourservicesucks on 8/31/2018 at 11:05 PM. Helped by service department (only the female at the desk was pleasant).

Inept service department with the most rude and condescending service reps. 4 scheduled visits to repair one item (which was the dealers fault in the beginning)

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very Personable

By Khareisme on 8/28/2018 at 5:40 PM. Helped by Charles Gordon.

Charles was very helpful. I was a first time car buyer and he was very patient with me. He was also understanding when it came to letting go my first car. He made sure to provide the facts and was very knowledgeable. He also made sure to check up on me after the fact which was very appreciated. I am very fortunate to have worked with Charles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I thought I knew what I wanted

By Lucy's Mom on 8/21/2018 at 4:26 PM. Helped by Blaise.

Blaise was well-prepared, knowledgeable, professional and thorough as he showed us the SUV we asked to see. Blaise, the Sales Manager and Finance Department worked with us meeting our expectations and price range. Very thorough and friendly!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Poor service

By Maureen on 8/18/2018 at 6:20 AM. Helped by Jon DeFee.

I purchased a used vehicle from Keith Pierson Toyota July 4 weekend. It had a chip in the hood and one key. I was promised that someone would call me that week to schedule the repair. I am still waiting on the call. Please note that I have called them on numerous occasions. My temp tag expired 07/22. Still waiting for my tag but the part that tops it off is that as I was getting ready to take ownership of my vehicle, one of the salesman outside saw the car I purchased. He said, aww man, I wanted that car. He said he had the second key to it and that he prayed over it every night, hoping to get my car. He said he would bring the key in the next day. A week later my husband and I visited the showroom and spoke with our salesman, Jon, who said he had it and misplaced it but that it would show up. I have called at least once every 2 weeks and I never get a return call. I hate to think what kind of service I receive when I bring it in for maintenance. I would not recommend to anyone. Their commercials lie. Those people must be paid to say the nice things or are friends/family.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding service

By Navywife3312 on 8/13/2018 at 11:22 PM. Helped by Jonathan Defee.

Jon was very helpful and honest with us. If we had a question he either answered it or found out the answer for us. This dealership treats us military folk amazing and truly cares. Can’t beat this dealerships warranties too!! Highly recommend Keith Pierson!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Third time the best

By Dave Jones on 8/9/2018 at 7:15 PM. Helped by Ty Richmond, Brent in finance.

Third vehicle we have purchased from this dealership. First two experiences were wonderful. This one was truly exceptional. We were shown only what we asked for and never pressured. A very comfortable atmosphere. Thank you Ty.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My first Toyota

By TRDbro99 on 8/9/2018 at 1:31 AM. Helped by Charles Thorton.

Getting a new vehicle can sometime be stressful. But I had a wonderful buying experience at Keith Pierson Toyota. Myself and my family will defiantly be back! Charles Thorton is an excellent salesman and was able to get me vehicle I wanted, no problem and stress free! I highly recommend Charles to anyone looking for a Toyota!

I would recommend this dealer.