Dealer 2-Year Rating

Overall Rating

3.6 / 5
Customer Service
4  
Friendliness
4.1  
Overall Experience
3.5  
Price
3.8  
Quality of Work
4.2  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Overall Experience

Brandon lied and did not keep his word!

By Ann on 8/9/2018 at 10:36 PM. Helped by Brandon.

They quoted one price and were not forthcoming upfront with what they actually charged. And they did not make it right. Made a trade and they put our trade up for $16,000 more than what they gave us for the truck. Honesty must not be important to them. The dealership we dealt with was in Kelley Buick in Bartow and we bought a new truck.

I would not recommend this dealer.

Overall Rating

1.8  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lick and stick inspection

By Blaze8952 on 8/9/2018 at 5:55 PM. Helped by Nick.

Purchased a vehicle in August 2017. Supposedly inspected. Notice the emergency brake did not work and the vehicle slid all over the road in the rain. 2018 inspection and approximately 1500 miles put on since purchase this vehicle needs for tires and the emergency brake was not the problem the rear caliper is shot. Pretty pathetic selling a newly inspected vehicle so unsafe for the road! Will be sure to share our experience with these crooks!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very casual - no pressure - in and out!

By Gmctruck on 8/2/2018 at 11:38 PM. Helped by John Andrews.

We negotiated very straight forward from both sides - everything was ready when I arrived and deal was closed very quick and simple. Would definitely buy from them again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great job

By cwbaswartz on 8/2/2018 at 9:52 PM. Helped by John.

My salesman was John. His experience and expertise was my deciding factor in my purchase. I would recommend Kelley GMC Bartow to you and your friends. Make sure you see John.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Never again

By cliffordrhettjr on 8/1/2018 at 2:20 AM. Helped by Chris Scalici, Jason Stokes.

Didn't fix a simple problem and we didn't even have the car24hrs so no thanks never again I don't think I would tell people either

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By ricksloan1411 on 7/31/2018 at 9:01 PM. Helped by Russell Hernandez and Angel.

I recently purchase a used Jeep from Kelly and all through the process they provided excellent customer service. Angel in sales was great!!! Russell Hernandez in Management also provided excellent Customer service!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great experience for the third time.

By jack.tamayo64 on 7/31/2018 at 7:20 PM. Helped by Nathan Tworek.

Had a great experience with the third time as I have owned and/or leased from Kelleyā€¯s. Nathan inSales was great to work with as was Adam in financing. I would definitely recommend this dealership and look forward to future services with and from them

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By citrusph on 7/31/2018 at 3:23 PM. Helped by Jon Andrews.

Great experience, staff was pleasant and easy to work with, I give them an excellent rating. Jon Andrew's was an out standing Sales Consultant and will highly recommend him and the Dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Enclave service

By RichardW on 12/21/2017 at 3:16 PM. Helped by Dan Romero.

Great service, Dan and the entire service team always takes excellent care of our Enclave. This is a great dealer to purchase from, but the friendly, efficient service is why we like Kelley so much. Thanks to Dan Romero. Richard & Lyn Ward

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience

Get auto check, not just their carfax.

By Too bad. on 11/19/2017 at 1:06 AM. Helped by Chris, Jason sales manager..

I bought a Hummer from auburndale kelley that ends up having a damaged frame they sold us. Now other dealers will not use as a trade in. Makes the vehicle worth 1/2. Jason said word of mouth is everything and said they would make it right. They did not. I have found that if they got it at auction, they knew the title was branded, but sold it at hugh profit. I question it. Seems Jasons word didnt mean much. Their vehicles are over priced.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treated me like family

By Drake1990 on 10/13/2017 at 2:15 PM.

ive lived in polk county my whole life and have done business at many dealerships. Kelley Buick GMC tries to make the customer happy. People are humans and humans make mistakes! how they deal with the mistake and accept responsibility is what amazed me! Thanks Ron And Louis For Being AWESOME !! I will ONLY deal with Kelley from now on and urge you to also!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and sales

By Hood2316 on 3/24/2017 at 1:51 PM.

I've bought three trucks and had them all serviced here at Kelley! Wouldn't take my vehicle anywhere else and wouldn't buy from anyone else. They throw in two oil changes when you purchase the vehicle when a lot of dealers don't. Louis and Ben in service are a grade A team! Highly recommend

I would recommend this dealer.

Overall Rating

2.0  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price

Trying to get my oil changed

By Matthew Chambers on 11/4/2016 at 2:34 PM.

Trying to get my oil changed it was almost 2 weeks so they can get it changed and I bought the car from them 2 months ago with no key fob now they want to charge me $55 a piece to just program them you spend $40,000 on a car you think they could waive that $55

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Customer

By Chevyequinox2013 on 7/7/2016 at 5:06 PM. Helped by Rick Bass, Brandon Wundrow.

Our main contact was by text and phone with Rick Bass, our salesman until we came yesterday to see the SUV and buy it. He told us no one would beat his price, which of course we didn't believe....but he is a man of his word and he significantly beat every other dealership we got prices for...in one case, on the same vehicle! No games, no stress and hassle free purchase. He was competent, organized and ready for us when we arrived. We had shopped several other dealerships prior to seeing him and dealt with one in Sarasota that would not negotiate on price, another in Pasco that pulled a bait and switch, and others that played games with the price and their ability to get the right vehicle in for us to see. Rick was a pleasure to work with, as was his Salesmanager, Brandon Wundrow. Only one small issue that was resolved quickly by the Salesmanager, and we were good to go. We will recommend this dealership to all of our friends and family. It was worth the ride to Bartow.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Thank you for wasting my time Ali!!

By Jschofield on 4/14/2016 at 7:09 PM. Helped by Ali.

If I could give negative stars I would! A huge thanks to Ali of the Kelley dealership for WASTING MY TIME!! Vehicle in question was VERY low mileage and very straight clean truck.I asked Ali before I drove almost 3 hours to him, if the truck body was clean and he said of course it was......when I finally arrived, Ali was nowhere to be found, nobody could find him at all, never even met him. I inspected the truck and the ENTIRE undercarriage of the truck was very badly rusted!!! From the frame to the bottoms of every door, rust chipping away. The truck only had 39k miles...and was covered in rust. To top it off, they painted all of it black and blue to try and hide all the rust. Bottom line I was lied to flat out, no excuses for that. I would steer WAY clear of this place!! Shamefull

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vehicle purchase

By Lss0328 on 1/4/2016 at 5:53 PM. Helped by Terry.

My wife & I recently bought a black Ford Expedition. I first contacted Terry who was very honest& down to earth. They held it for small deposit& and didn't sell it from under us. No pressure at all and believe me I would buy from them again. Thanks David&Linda Orlando.

I would recommend this dealer.

Overall Rating

1.6  

2   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

BUYER Beware!!

By POEDCustomer on 2/11/2015 at 10:15 PM. Helped by Robert.

WE bought a 2008 VW here that was suppose to be a PRE-Certified vehicle when we 1st drove it was a lot of shaking so Salesman said no problem will fix that so after a couple day driving the car the whole right side had NO power then the red engine light came on the dash. They fixed the right side with no power but told we would have to pay for a new thermostat that was the reason for the Engine light being on. I said but the car was still under warranty (90 days warranty) Salesman Robert texts me says its 75% -25% where the customer pays 75%!! WHAT!!!? are you kidding me? (He was not even man enough to call me on the phone to tell me this). This light has been on since day 2 of driving this car and text me I have to pay 75% for it? Robert would not answer me anymore after asking him for proof of this warranty agreement we never received. There was NO way this car was Pre-Certified from the get go! It has been 1 problem after another. BEWARE Get the Warranty Agreement before buying!

I would not recommend this dealer.

Overall Rating

1.7  

1   Customer Service
3   Friendliness
1   Overall Experience

Typical Bait & Switch routine

By BittyDiaz on 6/21/2014 at 9:20 PM. Helped by Kyle @ sales used lot, Dave (I believe) at VanFleet location.

I wish there was an option for a ZERO stars, because that's what this dealership deserves. I did get a response to my inquiry. A few days later I called to inquire if the vehicle was still available (20h before I would be going to look at it). I was told yes, and that directions would be texted to me. Never received them - that should have been the 1st hint. So I drive to the address on CarGurus, and find out the truck is not there.OK, fine, mistakes happen.The person I talked to verified that the truck was available (called the other location's manager) and I was sent off on a 13-15 min drive to the next town over). I get there, and the manager (Kyle) refers to a '12 truck.. "No" I said, I'm here to look at the '08. Well, guess what, it is "mysteriously" not on the lot and he doesn't know where the truck is (gee, should we call the police dept and report it STOLEN???). Ahh, but he can help & sell me another truck, the '12 or another truck... and inquires what am I looking for? Umm, I'm looking for the truck that was advertised and I was twice told within a 20 h stretch (the 2nd time, just 15 min before I was supposed to view it) that it WAS AVAILABLE...SERIOUSLY??? So I go back to the original (parent) dealership to advise the manager that they have a serious problem with how they are treating customers. He washed his hands saying he had just relied what he was told on the phone...sure, in the era of digital record keeping where UPS can track the tiniest of packages shipped from QVC, they don't know where a friggin' 1 TON truck is? When I said that it should be easy to see how the nasty car salesman reputation is earned, he got all offended and bent out of shape... Well, excuse me, Mr. Sensitive, but it is the truth. He did offer to fill my tank, since I drove in from Tampa (1 1/2 hrs each way) but I want NOTHING to do with their dealership and I had not come in for charity - I had come in to do business, and they failed miserably. I was lied to twice, then the manager at their second lot was trolling to see if he could "help me out" with another vehicle. Maybe they thought a petite woman would be easy pickings... I didn't come to the dealership for HELP - I came in to do a CASH deal on the advertised truck, if it met my criteria (the last dealer I went to made up a story about the car being in a dealership in an area that had been deemed flooded but he vehicles were ok. He had steamed cleaned the engine and the inside... but failed to remove the DRIED SALT CRYSTALS under the back seat of the truck - thank you but I needed a truck not a BOAT...) Nothing they can do gives me back the 4 hrs I wasted on my only day off in the last 13 days, when I could have been in Bradenton looking at another truck. So bottom line - buyer beware. Unless you are standing on their lot in front of the car you want, and you sign on it, don't trust much of what they'll tell you on the phone or anywhere else on their lot. Oh, and write down the VIN number of the car you looked at and wanted, check it against the sales purchase order AND check it against the VIN on the car that is delivered to you... just sayin'

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kelley Buick GMC is a great place to have your vehicle...

By TRL001 on 3/24/2014 at 1:43 PM. Helped by Randy.

Kelley Buick GMC is a great place to have your vehicle serviced. The people are friendly and very helpful when explaining the service. They will get you in and out with top quality work. I will use them for all of me vehicle needs in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a problem pairing my phone. I did not buy it there...

By Ronzum on 3/23/2014 at 3:12 AM. Helped by Service Department.

I had a problem pairing my phone. I did not buy it there buy called to see if they could fix it. It was 4pm on Friday so I thought I would be out of luck for the weekend. The said to " bring it right in" I got there at 4:30 and they called a tech right out to my truck to look at it! Awesome! These guys are really good, respectful of my time and friendly. It was a simple fix and I was on the road in 15 min. I love this place. I'll be back and buy my next GMC from them as well! John Musolf

I would recommend this dealer.