Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.6  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Place

By Greg on 9/15/2019 at 8:20 PM. Helped by Chuck Czarnik , Valden Benavidez.

It was an all around great experience the whole staff was great and we love our new 2018 Ford F150. Would recommend to all my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great selection and great customer service.

By Mike S on 9/6/2019 at 7:58 PM. Helped by Chuck Cznarik.

When looking for a quality used lifted truck, Kelley Lakeland is the place to go. Great selection to go along with outstanding customer service. They really want their customer to be completely satisfied.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Just purchased my new Silverado

By Kennyicon1500 on 8/12/2019 at 3:21 PM. Helped by Chuck Czarnik.

Kelley of Lakeland has the nicest trucks! They also have a top notch crew working there! They made us feel welcome and at home. They weren't overbearing like most dealerships. They helped me get into my dream truck and it was a blast doing so. I totally recommend Kelley if you are in the market for a new truck! Sincerely, your happy customer, Kenny

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Life Lesson

By Jake on 8/2/2019 at 2:00 PM. Helped by Russ Larkey.

Russ was great! The process was a life lesson for a young man. Russ did a great job explaining the sales process to a first time buyer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By Damian898988 on 6/13/2019 at 11:23 PM. Helped by Malibu G.

Malibu G was very helpful and took well care of me! Definitely recommend him. Answered all my questions and concerns. Did not give me a run around at all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy process

By Meadow25 on 6/2/2019 at 4:08 PM. Helped by Russ.

Eddie Griswold was our salesperson He kept to his word, got us the truck we wanted and was in and out within 2.5 hours..That is the fastest process we have ever experienced.Thank you again Kelley.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great experience!

By gramsdale on 5/20/2019 at 10:22 PM. Helped by Russel.

Russel was terrific! Couldn't ask for nicer people to deal with. They went above and. Beyond. Thanks RUSSEL! You're the best! We love the truck. Thanks for all the extra hard work to get the running boards we wanted. You made us feel like family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent experience!

By Silver on 5/15/2019 at 6:54 PM. Helped by Chuck Czarnik, Valden Benavidez.

This was simply the easiest, smoothest and best value vehicle-buying experience we've had. Kelley specializes in trucks and they're very knowledgeable. We traded in an SUV and got excellent value. They don't try to upsell you or nickel-and-dime for extras. They have the best price, period. Shop around and see for yourself. Kelley will definitely steer you right.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Vehicle buying experience

By JosephF on 5/15/2019 at 5:00 PM. Helped by Malibu.

My salesman “Malibu” was very friendly, honest, and straight to the point. Had a vehicle chosen and purchased within a couple hours and was out the door. Outstanding service... When I’m ready to purchase another truck, I will be returning.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Ram 3500 Lifted

By Rammer17 on 4/24/2019 at 6:17 PM. Helped by Chris Scalici.

Can't complain! Chris got me approved when my credit was stretched pretty thin, showed to trade my old F450 7.3 needed something with much more power and that's what it got. I think I was in and out in an hour.. Big Thanks to Chris Scalici and the rest of the guys at Kelley Lakeland

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Lallen on 5/7/2019 at 8:18 PM. Helped by Malibu.

It was my first stop to look for a vehicle and my experience was really good great sales man Malibu and staff I would recommend this place to all my family and friends to stop and look at your Inventory.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service

By Ford Gal on 5/2/2019 at 10:08 PM. Helped by Russ, Dave & Valden.

Best dealer in the world! Customer service was way beyond Great! Kelley Lakeland is my New family. Thank you so much Russ, Dave & Valden for making my experience buying a truck like having dinner with old friends. These folks care that you have the right auto & that your needs are taken care of. When they Promise you something, they make sure it is kept. Great communication between everyone to me. Knowledge is Amazing at Kelley Lakeland. It wasn’t just a truck they sold me, it was a life time of memories they gave to me in my 2011 Ford F-350. Thank you from the bottom of my heart! Aleta Snippe

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest! Typical "used car dealings!"

By Malacki2019@ on 4/12/2019 at 10:56 AM. Helped by Blaine MaJor.

BEWARE! Will tell you what you want to hear GM very dishonest! Pray before you go to this place! Your typical salesman pitch! In it for the quick buck and does not take prisoners!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our experience at the dealership was fantastic

By Rosalie on 2/20/2019 at 5:55 PM. Helped by Jenn.

We just stopped in to look around and our specialist Eddie was so helpful and knowledgable we would recommend Eddie Jenn and Kelley Lakeland to everyone we know!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great great place to buy a vehicle

By Rob12345 on 2/16/2019 at 8:38 PM. Helped by Blaine and Sarah.

Great service friendly staff very helpful and willing to make a deal. Highly recommend Shawn the salesman was excellent. Blaine and Sarah were also wonderful people to deal with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing form start to finish

By Stangfo on 2/11/2019 at 11:17 PM. Helped by Sarah, ryan.

from start to finish nothing but great customer service .. Sarah was a great help in finding me the perfect truck and after negative experiences at other dealerships they restored my faith that it is more than just a truck buying experience... Ryan was great and knew a lot about the trucks got me a great deal i couldn’t turn down.. all in all a great experience 5/5

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Kelly is upfront with everything

By Thomas248 on 2/11/2019 at 12:39 PM.

They were very helpful with all my questions they moved along quickly I did not spend all day at the dealership they let me take the vehicle without giving them any money down so I could go home and get a check and bring it back to pay them

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast! Awesome! Very Professional Service!

By Chadchilders48 on 12/1/2018 at 6:53 PM. Helped by Jessica.

The staff at Kelley Automotive was very professional. They made the whole truck buying process fast and painless. I would recommend them to anybody that is looking for awesome service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stress free ,very enjoyable

By Crazyhorse552000 on 11/25/2018 at 1:57 AM. Helped by Vanden Benavidez.

I am 63 years old bought a slew of cars and a whole lot of trucks, and delt with a lot of salesmen. The salesman I had ( Eddie Griswold) has got to be the best I have ever delt with along with Vanden Benavidez In the the finance department gave me a great deal on a 2015 f350 crew cab diesel,

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

AVOID AT ALL COST !!!

By cbush1885 on 10/3/2018 at 2:25 PM.

AVOID AT ALL COST!!! I will try to make this brief but add all detail. I purchased a Ram 2500 from them for $38,000 (after they added their $2000 hidden "inspection" fee, this should be red flag no. 1). 3 days after I purchased the vehicle the check engine light came on. I called and told them about it and they did say to bring the truck back in and they would fix it for free, I was very happy with this. They changed a fuel injector on cyl no. 6. I took the truck back and drove it for a little bit, the check engine light came back on, so I took the truck back. They said the injector they put in was faulty and they contacted Chrysler to let them know, but the problem was fixed this time. After getting the truck back a few weeks later the check engine light comes back on again. I took it to Advanced auto and surprise engine code for "Cyl no. 6 injection timing) I called them back and they told me to bring it in once again, maybe it was a wiring harness because you should not have to change an injector out this many times. After they looked at it they said there was no code for the injector but it was 4th gear inadequate oil flow. They said that they could not fix this and it was best left to a Ram dealer to look at. They made an appointment for me at Lakeland Dodge and had me pick up the truck and drive it to the Dodge dealer. They informed me that there was 2 open safety recalls on the truck so I guess their $2000 inspection fee does not cover checking for factory recalls. Lakeland Dodge informed me there was 4 active codes and one did include cyl 6 injection timing, cyl 6 misfire, low coolant level, and 4th gear inadequate oil flow. After Dodge looked at it they worked with Ram tech support and found the issue to be a bad PCM ($3700 repair) I told Kelley about this and they immediately got defensive and said they were not covering the bill... according to them if you test drive it 3 miles and there is no check engine light on they wash their hands with any responsibility. I purchased the Fidelity warranty but I was informed by the sales manager that we should not have cheeped out and should have bought the $9000 platinum warranty (so this truck that was listed for 36k would have ended up costing me 47k, much higher than the NADA value). So again they tried playing the good guy all while sticking a knife in your back. They said I could come back in and "swap" the truck out for a different one since they played games with me while their 7 day return policy expired. Their idea of making it right was giving me 32k in trade (just financed 44k for it) and they would get me into a different truck, which was a bare bone Ram SLT for 33k (this was sticker price), roll over the extra 7k into the new loan, charge me again the 4k for the bare bones warranty... and of course charge me the $2000 inspection fee again. So I would go from a 38k truck fully loaded Laramie to a 35k bare bones SLT and my monthly payment would only go up a little bit. This place is a joke. So... I trade my Chevy in for 14k - they sell it for 22k, I buy this truck they made a good bit of money on, I trade this tuck in they make another good chunk of change putting it back on the lot or running it through auction, and for a 4th time they would make another good chunk of change on my by selling me ANOTHER truck at sticker price and throwing all of their ridiculous dealer fees on top of it. All this because they don’t stand behind the quality of the vehicles they sell and they are unwilling to make any repairs "or we would be rebuilding every truck that came through the door" (exact words from the service manager) So they would rather just clear check engine lights and sell $44k trucks with check engine lights and bad computers.

I would not recommend this dealer.