Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.7  
Service
4  

Dealer Reviews

Show:  

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Dangerous workmanship

By Ralph on 11/14/2017 at 7:39 PM. Helped by Eric.

Towed in for on road breakdown. During a $8000.00 repair mechanic punctured the radiator. Failed to properly connect hoses to waterpump claimed waterpump was leaking,replaced at additional $900.00 Failed to connect diesel return line resulting in roadside breakdown and then failed to properly purge coolant system resulting in another roadside failure. Called serviice but they never returned my call.

I would not recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

Oops!!!

By Penny on 11/7/2017 at 6:11 PM. Helped by Reed Morgan.

In early September I took my GMC to Integrity Chevrolet due to my warning system indicating I had a low back passenger side tire. The warning light had come on three times within a week and after adding air, when deflate again. The service department discovered a nail in the tire and I had to purchase a new one. While driving the vehicle home, I felt a slight shimming as if the front end was out of balance but thought it was perhaps just the new tire needing to be 'worn' some. After a couple weeks, the car was still shimming and I returned to Integrity Chevrolet. The tire had not been balanced when it was put on the vehicle. Really???? A couple of days later, I noticed the tire stem valve cap was missing and the GMC medallion that goes into the center of the wheel was missing as well. Had to take the vehicle back to Integrity Chevrolet. Reed Morgan took care of this for me and was extremely apologetic regarding the missing items and me having to return for the balance of a new tire. I'm surprised the tire wasn't balanced when it was mounted and not sure how they left the tire stem cap and GMC medallion off. In the future, before leaving the dealership I will do a much more thorough review of the repaired area before driving off. From my home to the dealership is over a 50 mile roundtrip. I'm still a HUGE fan of Integrity's service department, but will be more watchful going forward.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome people, such a positive experience

By Adam Cashion on 10/20/2017 at 9:09 PM.

Chris Sitterding was our salesman, and he is such good guy, he was on our side and got us the best deal, they would do anything to help us with our purchase, it came down to 1 k and the sales mgr made it happen, just bought a used truck under rough trade in value, thanks guys

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

GMC and Integrity have failed to resolve issue

By DeVo on 10/11/2017 at 11:19 PM.

GMC and Integrity have lost my business. A 70,000 dollar brand new vehicle that shimmy's at speeds above 70 mph is unacceptable. The blame is on tires that are spec compliant and known to cause shimmy at road force values that are high yet within "spec". My spec is my butt and my satisfaction. Had this issue been identified prior to them getting into my pockets, it would have been resolved to my satisfaction. Go figure. Once the money crosses the table, the definition of customer satisfaction changes.

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Quality of Work

Reed Morgan

By Penny on 9/29/2017 at 3:02 PM. Helped by Reed Morgan.

I've been a customer of Saturn of Chattanooga and Integrity for over 22 years and the primary reason is Reed Morgan. He has been the constant over these years and I know my vehicle will be taken care of thoroughly when he is overseeing the work. I've dealt with others over the years but never got the same type of service Reed provides. My entire family relies on Reed to ensure our vehicles are serviced properly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love this dealership

By Sloopie1 on 9/25/2017 at 10:24 PM. Helped by Eric.

I love going into this dealership's service department. They are right there waiting to greet you and make you feel welcome. And they succeed. Your car is always ready when they tell you it will be and you always receive a phone call confirming the completion of the work. Then, when I arrive and complete my payment transaction, my car is brought around for me, the lot guy takes out the plastic they placed on your seats and the mat they placed on your floor, and holds the door open for me. And then, he thanks me for my business. You just can't get much better than that.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dealer review

By Kylety on 9/5/2017 at 10:19 PM.

Ken Bryant was very professional. He was great to work with. The last car was we bought was a new car we bought from Intergrity. We were well satisfied with everyone we worked with. Thanks Ken,Wayne and Pat.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

NEW SUBURBAN

By Lewis Johnson on 9/12/2017 at 9:47 PM.

Put me in a new suburban and got my trade and out the door price to where I wanted to be. Go see vimal Roy *(salesman) or Wayne Tubbs (sales manager ) they will treat you like family. And work with you to get the car you want.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Spontaneous purchase

By Pam on 9/11/2017 at 3:00 PM. Helped by Matt Loney.

While having my truck serviced I walked the lot and found a car I liked. After googling reviews, I decided to test drive. After no price haggling and a trade in (not my truck!) I drove off with my new car. a great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best buying car experience ever.

By Salenia on 9/5/2017 at 2:20 PM.

I have bought several cars in my years and this was by far the best experience yet. The salesman was very trustworthy, attentive to our needs, didn't make us feel rushed, and very professional and polite. He went above and beyond to find us the truck we were looking for. The price was as negotiated and there were no surprises. I will go back to Integrity Chevrolet to buy my next vehicle. I would rate them a ten if it went that far.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Integrity Chevrolet experience

By Markcrago on 8/20/2017 at 6:10 PM. Helped by Steve.

Chris is a professional salesman, absolutely no pressure and helped me get a fantastic deal on my new Colorado. Steven helped with the banking issues with such ease. Very friendly group there at Integrity Chevrolet. All professionals and helped me get exactly what I was wanting in a truck and the sales experience. Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

traded cadillac for truck.

By jean the hairdresser on 8/16/2017 at 8:03 PM.

ken Bryant gave me an excellent deal with NO HASSLE. did it over the phone. just went an signed the papers, drove off in my new truck. that easy. thank you ken. love it.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

New Chevy Colorado

By Don C on 8/16/2017 at 9:14 PM.

We definitely would recommend Scott Kephart at Integrity Chevrolet. He made our truck buying experience very enjoyable, and made us feel like his time was our time. He didn't pressure us in any way, was just very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Totally awsome.

By Nana Ann on 8/13/2017 at 12:47 AM.

Came in just to look and ended up buying a brand new vehicle. 2017 Malibu LT. No pressure whatsoever. Chris Sitterding listened to what I was looking for in a vehicle and didn't try to sell me all the bells and whistles just to earn a hefty commission. I can't wait to finish setting up everything in my new car. I especially love the screen that comes up on my dashboard when I'm backing up. Thanks Chris. I will be encouraging people to come see you when they need a new vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New car

By Megancollins on 8/12/2017 at 9:17 PM.

I came to the dealership today looking for a new car as my current car was high in mileage and it was time for a replacement. Chris was helpful from the start and explained in great detail the car we were interested in.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Integrity Chevrolet and April Blackburn

By Micah Howard on 8/7/2017 at 5:41 PM.

If you're shopping for a Chevrolet or any vehicle for that matter Integrity Chevrolet is the place to go.April Blackburn is the salesman to see she made me feel real comfortable about my purchase. And was willing to go above and beyond to sell me a truck. I would definitely buy another vehicle from Integrity Chevrolet and April Blackburn.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Knowledgeable and helpful

By Debbie on 8/7/2017 at 12:54 AM.

Chris was kind and knowledgeable. He was very helpful in finding a car in my budget w all the features and details I needed in a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond

By Amwoodham on 7/29/2017 at 10:52 PM.

We went in looking to purchase an SUV big enough for our growing family. The salesman and sales manager listened to what we were looking for and then told us exactly what would fit our needs. They were very informational and gave us options. The salesman (Chris) was very passionate and the merchandise and really built a relationship with is to make sure we left in the car that was a right fit for our wants and budget. There was no pressure only information and giving us opportunities to make decisions. When we decided on a chevy the team went to work to give us the best deal and they really did. We left very happy in our new car and really understand the value of the car and all it had to offer thanks to this impepcipal team. This was by far the best car buying experience we have ever had and we will be referring us and coming back in the future to purchase from this dealership. THANK YOU CHRIS, WAYNE AND PAT FOR MAKING THIS HAPPEN FOR US!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever!

By Tiffiny Whisenhunt on 7/27/2017 at 11:59 PM.

This is a great dealership. Chris helped me find the perfect car for my lifestyle and budget. It was a quick and easy process!! No one should ever stress about buying a car again!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Bsryan on 7/26/2017 at 1:26 AM.

Everyone was nice and helpful. I had a great experience from the beginning to the very end. Chris was great! Thank you guys for everything!

I would recommend this dealer.