Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and professional services

By Lausimonbv on 8/16/2019 at 6:01 PM.

Dropped the car off on Thursday before the scheduled maintenance and by Friday morning was done ready to go in the morning Thanks and good job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

my new 2019 Ford Escape

By lingalv2010 on 8/8/2019 at 1:57 AM.

I have been a customer of Kelly Ford since 2014 and have been very pleased with the sales team, the service department and the finance staff. Their knowledge of the vehicles and the purchasing/financing process made the entire experience very easy and enjoyable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Team!

By Emy on 7/30/2019 at 7:35 PM.

Made buying a car easy and great follow up through the whole process. I will definitely recommend this dealership to anyone looking for a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth

By Cabot St. on 7/27/2019 at 7:50 PM.

Made appointment on line. Easy. At appointment everything moved smoothly. No delays or attempts to add services or products. Everyone was polite and professional. Thank you.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

oil change

By mytruck on 7/8/2019 at 7:31 PM.

Great experience. Quick service. Brian friendly as always and easy to work with. Got my truck back in the expected time frame and it was washed as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience.

By Budgee on 7/8/2019 at 4:16 PM.

Good experience. Quick service for car inspection sticker. As usual Brian was friendly. Good to see a familiar face especially since others have left Kelly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service experience

By drichardson on 7/2/2019 at 9:47 PM. Helped by Christian and Domenic in service were incredible.

Service manager and diesel Techs went above and beyond to get my truck repaired and returned to me in one day. As a small business owner time is critical.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Visited and Purchased

By Dizzy, Don 789 on 6/29/2019 at 3:32 PM.

We decided it was time to purchase a new SUV. We were interested in the Ford Escape because it had more of the features we wanted e.g. power passenger seat, turbocharged 2.0 liter engine etc. we sat down with the salesman Bruno Caetano and explained what we wanted and what we were willing to spend He was very professional and straightforward. He and his support team, I.e. manager, GM, and BM put together a deal that we liked. We purchased our Escape there. They gave us no reason to visit any further dealerships The young lady, Yasmin, working the front desk was super.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

NIce Experience

By DixeyK on 6/17/2019 at 12:57 PM.

The team at Kelly helped us into our new Car, without feeling stressed or pressured.. They were all very informative and Friendly. The process was a pleasure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service- even cleaned the dash board

By Mustang on 6/5/2019 at 3:14 PM.

Courteous, professional, and knowledgable- thats the Kelly way. Great coffee and tea. Comfortable waiting area. Washed my car, which it needed, and it looked great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New vehicle purchase

By Mdcoletti on 5/30/2019 at 1:17 AM. Helped by Nicole Hayes.

Friendly staff and were willing to negotiate fairly in order to get to a reasonable number for a lease. I would recommend this dealer for anyone looking for a new Ford vehicle

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worse experince EVER buying a vehicle

By tony1b2000 on 5/28/2019 at 9:25 PM.

Worst experience EVER buying a truck. If you want to pay the MOST MONEY and LESS on a trade, and think you are getting a deal, then go here! Otherwise, check out Muzzi Ford. Worth the travel time. After spending 2 and 1/2 hours with the sales rep, Bruno, who said he would beat another dealer initially, he did not. Also was offering me 2500 less than Muzzi for my trade in. Oddly enough, while I was driving to Muzzi 2 days later, I get an email from Bruno that they will come down in price to match Muzzi and will do better on my trade. (Wow, that tells me they could have come down about $3500 on the first visit. Why did not do that in the first place???) In all fairness, Bruno did not seem to make any decisions at all. He had to go to the sales mgr on every question I had pertaining to $$. As I was walking out the door, The sales manager was a jerk and tried to pressure me into a deal "today" as he says the sale will be over in a few days. He should be FIRED for pressuring people like that. Why do we all have to pay different prices and negotiate with these jerks! Honestly, compare different dealer prices. Don't be pressured to buy anything. I would give them zero stars, but the system wont let me. Good luck!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience

By Laurakellyleblanc on 5/26/2019 at 7:00 PM. Helped by Nicole Hayes.

Nicole was our sales rep she is amazing! Very professional understanding great to work with!Answers all questions , Gives you the time and her 100% attention. . Gary from fiance office was very helpful explained everthing very complete. I Have people who i cant wait to tell about. Kelly Ford . Thankyou for the wonderful experience so happy with our choice .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Friendly

By Willsmom on 4/25/2019 at 10:14 AM.

From beginning to end, professional, friendly and efficient staff. The facility was very clean and inviting. The wait time in between was very minimal. The associates in the service department were also a pleasure to work with in getting my inspection sticker. Overall a great experience in leasing my car and I will recommend to anyone looking to get a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service. Very easy to deal with.

By Matt978 on 4/24/2019 at 5:00 PM.

I highly recommend Kelly Ford. The customer service from everyone, from the service advisors and mechanics to parts has been outstanding. Brian, the service advisor I usually deal with, is very good with communicating and resolving any concerns. I always feel comfortable talking through any issues with both Brian and the mechanics and deciding on a course of action. Also, Patrick in parts is always approachable and willing to help with whatever you need.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fleet truck purchase

By Jayjay49 on 4/15/2019 at 11:49 PM.

Big shout out to Kelly Ford especially truck specialist John Arnold the guys over there went above and beyond, we got a great Deal on a 2018 F3 50 dump truck they coordinated with a local vendor to do our lettering and logo the truck was prepped and ready to go, plates included we got a great deal on a super truck I highly recommend Kelly Ford if you’re looking for a heavy duty truck.. Jason Morey Brookwood Landscaping

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my truck!

By Cmargiotta62 on 4/15/2019 at 11:15 PM.

I am completely satisfied with my recent purchase of my new Ford F150! Bruno was nothing but professional! I would definitely recommend him and the dealership to anyone looking for a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Airbag recalls

By Smarty Marty on 4/12/2019 at 3:51 PM.

They were very courteous to me when I arrived and also the technician treated my car like it was his own and gave it the white glove treatment. I will definitely recommend Kelly Ford to all my friends in our club Mustangs of Massachusetts.. The dealership was also very clean and the coffee was good lol

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Bait and switch

By mferry22 on 3/5/2019 at 11:22 PM.

I agreed upon a price with a salesman via email and after I drove the truck and wanted to run numbers they told me the price on the internet was wrong by $5k and there was nothing else they could do. Complete waste of my time, I wouldn't deal with this dealership ever again!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

tecall

By hano on 2/21/2019 at 3:48 AM.

always the best. brian and the team go way above any expections.i never go anywhere else. they know me, my driving habits ,my car . brian always is my go to, andhas been for many years. he is always respectful to any concern i have. he is extremely accommodating . i totally trust him to be candid about any concerns he may have about my car. and i follow his advise. i am more than satisfied with service at kelly. thank you brian

I would recommend this dealer.