Dealer 2-Year Rating

Overall Rating

1 / 5
Customer Service
1  
Friendliness
1  
Overall Experience
1  
Price
1  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

WORST EXPERIENCE EVER! WON’T EVER GO BACK!

By Unhappy on 6/20/2018 at 12:10 AM. Helped by Frank (salesman) and J.R Ortega ((sales manager).

We went and told the salesperson our budget, That lasted all of 10 seconds! He processed to go on and tell us he needed to run some numbers to give us an “estimate” of what my don qualified for. This guy took information and without consent ran a credit report! Then tells us my son doesn’t wualify for a pre-owned car but DOES qualify for a BRAND NEW CAR! AMAZING, right?!? Proceeds to push a car that is double the budget amount! Got out of there ASAP! Went to Freedom and got my son a VERY NICE used car! If I could give NEGATIVE STAR RATINGS I WOULD!

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

ITS A COMPLETE MOCKERY

By Whatalaugh5946 on 3/24/2017 at 3:56 AM. Helped by 2 IDIOTS ...white man and female.

This place seemed inviting .. reassuring.. and friendly as you walk in..... UNTIL.... there's work to be done... This is not regarding the SERVICE men in the back... The mechanics... but the LAZY .. LIEING... RUDE... WANNA BE HUSTLERS that try to take advantage of a woman that they thought was clueless to their scam.... IDIOTS.. I was told I could take proof of ownership and VIN number to my car to buy a key for $75 with code and $150 to program vehicle to be able to start car with replacement key... I didn't have to haul my car to receive code according to them.... but not only did I haul my car to finalize all these up and downs and run arounds and false hopes to get car going but, I even took a replacement key I bought for programming... ok.. so no.. they said I shouldn't use key I bought...I'd be better of paying the $75 for key they have in stock.. so I leave car ... go eat... realize some time later there's a missed call from dealership... wouldn't you know... The idiot on the other end of the line informs me that machine cannot read my car to get code because my hArness and wires have been messed with too many times.... then instead of wanting to charge me to program key they had in stock.. they wanted to charge me for key I took... after I was told I shouldn't use it...SMH... and because my car couldn't be "read" they couldn't give me code.... supposedly but wanted to charge $70 for the key I took.... wanted to hook up car to.machine to determine why it wouldn't program and charge $155.. but not including parts the machine was going to determine I needed..... SMH......I told her I wasn't paying a penny for key I took.. she then tells me both keys were programmed.... but machine still can't read a code... something fishy about that... it was 5 o'clock I advised her I wasn't going to.pay a penny ... no code.. no key replacement.. and car was not programmed.... she advised me I needed talk to a manager.... ok weird... we hang up up and she calls right back to tell.me that they usually close at 7pm but they were closing early that day a at 5pm and I had 15 min to pick up car....either they weren't expecting us to be that close.... or they realized they weren't making no money off me.. needless to say... it was in their best interest I didn't walk in to retrieve paper work and key for car...not only did they not charge me for the suppose work on my own key but not even a manager came out. to explain anything or to demand payment of those $70 they claimed I owed for SERVICE.... BOGUS.... So I hauled car to ensure no more run arounds and no more stops for anyone else to program key.... and all it did was hurt my situation instead of making it easier ... BUT ONLY CAUSE THESE PEOPLE WERE SCANDELOUS.... I forgot to mention up I n arrival... no one came out to help us unload car off of trailer... push it to park it .... or did they come outside to get paper work and VIN number like I was told after going inside to use restroom and asking them if I should bring paperwork in... he said he'd be outside in a bit... went back inside to find him not at his desk... but I did encounter his plate with 3 slices of pizza... so I asked the female moron if she could please take my paper work and key because we had more stops to make... she was the idiot they used to try to milk me...

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Run away fast!

By Ray on 5/7/2016 at 4:50 AM. Helped by Steve and JR.

Horrible experience! We were ready to buy putting down half in cash for a new car. They told us the lowest interest rate we qualify for is 8-9%. Payments they were showing me showed more like 20% interest rate. I really wanted a Kia Sorento too. Lucky for me my husband went to Lubbock at Gene Messer Kia. They got us in the exact car I wanted at 2%. Payments are half of what KG showed us!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

service advisor didnt even know my model

By ganchup11 on 4/23/2015 at 4:40 PM. Helped by female.

Called to make an appointment but service advisor never heard my model lol what a joke. Ho w r u gonna trust someone how has no idea about the lineup.

I would not recommend this dealer.

Overall Rating

2.0  

5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

did not give me the qouted price

By trblake on 1/13/2015 at 1:43 AM. Helped by Jamal.

I was given a quote of 250 per month after getting off work I drove up there and after wasting their time and mine doing a test drive I was told my payments would be 547 per monty

I would not recommend this dealer.