Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.7  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Crooks and Liars

By Jeeplove on 11/7/2017 at 3:19 AM. Helped by Lavern.

This place is HORRIBLE!! After finding a car online that I liked I submitted a credit app. I got called by these guys and they ran my credit. I have no credit, never had anything financed ever! No debt, $5000 a month income with proof, and a fully paid for Range Rover for trade in. They assured me I was approved and harassed me all day until I came down. When I got there they showed me the car. Then they started with BS that is would be hard to get me approved. While I was sitting there VW called and told me they had me fully approved and ever went over the financing, interest rate and payments for a 2018 VW Passet, however I didn’t want a $30,000 car. These guys come back and tell me they can’t get me approved with ANYONE on the car I wanted, but I could drive out of here with a 2015 Corolla. I drove it and agreed and then more BS happens. Then someone from finance comes out and says my bank statements and income verification from the employer isn’t good enough. The xxxxxx throws the papers at me and gets up and walks away. I leave and call VW back. Sitting in my garage right now is a brand new 2018 VW Passet R-Line. Didn’t have the first issue. However these idiots couldn’t get me approved on a $20,000 Nissan. Don’t even waste your time with this place. They are total liars and crooks. Go to VW in Joliet.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Most horrible auto service every experienced

By Michelle T Wright on 6/9/2017 at 6:47 PM. Helped by Rich.

Please do not take your vehicle here for service, we are a Nissan Family and they can never diagnosis the car , they have to call corporate or another dealer then charge for the consultation as labor. They even told me I needed and engine when it took them 7 months to diagnose a loose ground wire, have been driving the car a year and a half since. They are rude and any never are able to figure out whats wrong with the car one of our cars sat a week before they even looked at it . Horrible customer service.

I would not recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Since 2005

By nissan4life on 7/22/2016 at 6:12 PM. Helped by Tony P sales manager and the Asst service manager.

A great bunch of guys to do business with Ive been going to this dealership since 2005 i bought 4 cars and plenty of service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

kept their word

By meinmi on 7/4/2016 at 3:42 PM. Helped by Calvin and Tati.

We traveled from Michigan to get our new car from Kelly. We saw the ad on line in auto trader and couldn't believe the price difference for the same vehicle that we received a quote on here in MI. Started communicating with Calvin and Tati by email and then phone. We also had a vehicle that we were trading in so when we arrived we anticipated having problems. To our surprise there were none at least none caused by the dealer. Nissan had issued a recall for some part behind the radio that would cut the radio out and they worked on finding the part everywhere. They offered to put us up in a hotel and provide dinner if they couldn't find the part They found that the manufacturer of the part was a half hour away and went to get the part and installed it immediately so that we could get back on the road. Great service, good communication, and well worth the $49 it took us in gas to get there. Calvin and Tati are awesome, have had communication since purchase and will go back again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Place

By ChristineM123 on 6/22/2016 at 10:01 PM. Helped by Chris.

I went to this dealership to purchase a new car even though it's about 45 mins from my home mainly because of the advertising on the web about the second chance credit program. The dealer was easy to work with and I was able to get a car I'm really happy with within my budget. They treated me respectfully and worked with all of my needs. I would highly recommend this dealer!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Informative and friendly'

By declined on 6/16/2016 at 2:28 PM. Helped by Psul Degrazia, Steve Finance man).

Paul DeGrazia was a pro who made the purchase a pleasure. This is the third Altima I purchased from Kelly and I am satisfied with the service, the sales people and the dealer.

I would recommend this dealer.

Overall Rating

1.2  

2   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Smh at this place

By Wartaurus512 on 6/16/2016 at 12:00 AM. Helped by John Vanik.

Let me start off by saying this dealership is a complete rip off. They're terrible with customer service and communicating with customers. They try to convince to buy a used car that knowingly will lose value EXTREMELY fast, make a bunch of 6-month, 12-month promises. The car i purchased they lied to me about the extended warranty and it's active periods. I bought a Impala with 80k miles.The car was under factory warranty until 100k, and my extended warranty THEY OFFERED was suppose to be until 140k. However at 107k, the impala transmission with out and the extended warranty did start from the sale date NOT WHEN THE FACTORY EXPIRED like i was told. Of course i ended up paying over $1600 to fix the car. But do you think they worked with me to get a new one? Absolutely not. I HATE THIS DEALERSHIP AND I WOULDNT SEND THE MOTHER OF MY WORST ENEMY THERE. GO TO WESTERN AVE NISSAN!!!!!!! KELLY NISSAN are full of crap. They only work with non-credible banks that you have a hard time accessing information of your account to. John is one to avoid!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Only the Best Survive

By MaxLover on 6/13/2016 at 3:18 PM. Helped by Thomas, Roy.

My 1997 Nissan Maxima is alive thanks to Kelly Nissan. 2 cars 31 years with Kelly! Thomas goes beyond to help me every time. A clean car every visit. What's not to like.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

livelife

By Shenna on 6/10/2016 at 12:32 AM. Helped by for got.

I love my new Nissan altima it the best car and the employee that helped me was the best he took no time gets me in my new car

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent and fast Service

By ehigieosa on 6/9/2016 at 2:42 AM. Helped by Mike (Finance).

I liked the attitude of the staffs and how everything went as soon as I enter the building. I was told what the deal is as I told the sales guy my situation, and before you know it, I am walking out with a Vehicle. I like the fact that only Nissan run your credit, unlike others where they use multiple Banks to run your Credit. Overall, I liked the service and will recommend Kelly Nissan to people. Employee Dealt with: Laird

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kelly Nissan

By Nissan1 on 5/25/2016 at 9:12 PM. Helped by Thomas Johnston.

My service advisor Thomas Johnston is the best, he is very knowledgeable and extremely experience with the service team. The Nissan Service Team is exceptional, I would highly recommend to everyone needing service work performed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Car purchase!!

By NVazquezP on 5/12/2016 at 2:51 AM. Helped by Jose Silva.

My goal was to have a smooth experience when purchasing my first car. It could not have gone any better! I would like to thank Jose Silva for explaining everything to the dot! The staff at this dealership is so helpful, and Jose was able to answer all of my questions! They even included car insurance for a couple of days! They had a great variety of cars, which was so great...except when you are indecisive! Thankfully I found the right car for me, all thanks to Jose and the staff! Thanks again !

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Great Attitude and Helpful

By Lady46one on 4/25/2016 at 6:58 PM. Helped by Christopher, Tony.

When I walked in they greeted me at the door ask me am I looking for someone in particular, I told them what I was looking for I was very specific about what I wanted and the Nissan staff made sure I was taken care of; I was sitting long they were straight to the point with me and they help me my price range on my vehicle which was great!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Worst Experience Ever

By Miss J 249 on 4/24/2016 at 7:35 AM. Helped by Micheal Hatcher.

I left Kelly Nissan on April 1st and in my 2010 Nissan not even two weeks later after my exhaust was smoking really bad I took it to my mechanic and he told me I should not drive anymore because my car was burning oil and I purchased a vehicle that had engine problems. I called Kelly Nissan and spoke to Tony the sales Manager who was not helpful at all he got upset cause I asked him to speak wth someone in service department who could help diagnose the issue. Tony was so upset with me that he hung up in my face. I called later and spoke with Dave although Dave started out being helpful and he even promised to give me 500 towards fixing my car but the very next day when I called to confirm he stopped answering and started sending me to voicemail. I paid over 13000 for my Vehicle qnd after two weeks of my purchase I had to spend another 4000 on an engine. This was The Worst experience of my life I am heartbroken. And No I would Not Recommend Kelly Nissan.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Engine light Pathfinder

By 2334 on 4/20/2016 at 10:46 PM. Helped by Raul, Eric, Armando.

Thank you to Raul and Eric and Armando ! I had work done thru my warranty on my Pathfinder. These professionals assisted me every step of the way. They kept me updated on the process and provided me with a car while the repairs were completed. First class dealership! Thank You !! John S.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tim is the best

By tooty fruity1 on 4/5/2016 at 10:18 PM. Helped by Amelia, Ronny.

This is my third car from Kelly Nissan. I always get the best service from Tim, he is the best. See you again in three years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By mmcshan1 on 4/12/2016 at 3:10 PM. Helped by Diego Arce.

My salesman Diego made my second time purchasing a vehicle a painless experience. He greeted me very friendly and that positive energy remained during the whole car buying process. I knew exactly which car I want, how much I wanted to put down, and he made it happen. I'll be looking forward to upgrading next year with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kelly Nissan

By Katie712 on 4/7/2016 at 6:51 PM. Helped by Ryan Kelly, Lucas Galifos, John Vanik.

Kelly Nissan was the best choice for my 2016 Nissan Rogue purchase. Ryan Kelly, Lucas Galifos, and John Vanik are not only knowledgeable but were also exceptionally courteous throughout the process. John Vanik's personality and poise throughout my car purchase made him a remarkable salesman. I will be recommending Kelly Nissan to all family and friends!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy with my purchase and great buying experience!

By VC on 4/7/2016 at 4:17 PM. Helped by Michael Hatchett.

This was a great buying experience for me. My salesman was friendly and took his time to get me a great car at a great deal!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

I Love My New Juke

By AuneshiaP on 4/4/2016 at 4:34 PM. Helped by Laird Rencher.

Being my first car Mr. Rencher helped me out a lot with finding a good monthly I can afford and good insurance I trust and afford as well. He made my experience more thrilling than I expected it to be. I would recommend Laird Rencher as a sales agent.

I would recommend this dealer.