Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Daniel139 on 12/14/2017 at 4:54 PM.

Excellent service! Been here several times. Prompt and timely service when others struggle to meet the same level of expectation. Friendly and attentive service all the time.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always a good experience at Kelly

By Icky mettle on 12/6/2017 at 6:59 PM.

I recently turned in my Jetta TDI Sportwagen, but for the 6 years I had it, Kelly serviced it. Dave in Service helped me through normal maintenance visits and warranty repairs. He’s attentive, courteous, and free with advice. I even didn’t mind waiting for services to be done because of the clean and work-friendly waiting area. Just had them inspect a pre-owned I’m buying elsewhere and I plan to go back for future services.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super great friendly and professional treatment

By Geovany on 12/5/2017 at 4:48 PM.

I like the part that they take a video, when checking your car, clearly can see problems found, service advisors explain and recomend with honesty and knowledge, super courteous.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Express service

By Prj on 12/5/2017 at 4:30 PM.

Service was very good. Went in for a bad battery they replaced quickly and even took care of an outstanding recall I had. The person in service I dealt with was very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Checking Out My Heat And A/C

By philjan1960 on 12/5/2017 at 4:11 PM.

Good Afternoon, Thank You Very For The Service And The Youtube Video. It Show Me How To Correctly Use My A/C And Heater. This Is Excellent Customer Service And Commutation, Let's Customer Of What Is Going On. Thank You Again From A Kelly Volks. Customer.....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying A 2014 VW Passat SE

By philjan1960 on 11/3/2017 at 5:29 PM.

Good Afternoon, I Personally Want To Thank Everyone About My Excellent About Customer Service At Kelly VW In Danvers Mass. This Dealership Is A Five Star For Sales, Service And Parts They So Me A Different Car Buying Experience,Pleasent Friendly, And Professional. Kelly VW In Danvers Mass. Is The No. #1 Dealership in New England.... Thank You, Phil Janice From A Kelly VW Customer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Hali on 10/31/2017 at 5:38 PM.

This is my second time i buy from this dealership i never had any issues, they got me the color i asked for, i was happy with the service i got from them thank you guys .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Sales Team

By Nicole41 on 10/28/2017 at 7:12 PM.

The sales team was very friendly and were accommodating throughout the sale of my car! I would recommend Kelly VW to anyone who is looking for a quality car at a fair price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!!!

By Vw27 on 10/27/2017 at 10:41 PM.

I was extremely anxious about going to lease a car. From the moment i was greated by Anthony i felt at ease and began thinking this might really happen. He effortlessly put together available inventory and a plan for diffrent ways to make the payment work for me! With very little time he and John were able to put the deal together. Barry was so helpful and clear explaining paperwork and brake down of costs. It seemed like in no time i had a car i love with options i never anticipated. I left kelly vw a customer for life. THANK YOU GUYS!!!! I haven't stopped spreading the word on how wonderful my experience was. Forever greatful...Beth

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lease purchase of a 2018 Tiguan

By Starship on 10/26/2017 at 3:52 PM.

The team at Kelly Volkswagen Danvers have always provided the first class service. This is the fifth vehicle I have purchased through Kelly Volkswagen Danvers. George Sousa demonstrated all the aspects of the vehicle and answered all questions we had.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Easy, Easy, Easy

By A-Jay on 10/14/2017 at 1:47 PM.

Prior to Friday the 13th of October, 2K17 I had never even heard of a VW Tiguan. I had been shopping for months, looking at KIA Sportages, Hyundai Tuscons, Mitsubishi Outlanders, etc... Basically, just looking for that 10yr PowerTrain Warranty. I accidentally fell upon the Tiguan on a WebSearch. But I knew Volkswagen didn't offer the same Warranty as the Korean/Japan guys. But I decided to Call up Kelly VW ask to inquire about 'Extending' the Factory Warranty. And with no pressure at all, I got an intelligent response and ended up with a far superior vehicle, with a 10yr BUMPER TO BUMPER (Not JUST PowerTrain) Warranty for the same price (if not less) than I was about to spend on the KIA. Josh Cone & Jackie Amodeo were by far, two of the best people in this business I have ever dealt with. And I've dealt with quite a few in my years. At no point was I pressured with BS Sales Tactics. They knew, their vehicles speak for themselves, just give people the honest information and they'll decide correctly, if not. then that's on them, not the SalesGuy... All in All, I was pleasantly surprised with the entire process of purchasing my new Tiguan from Josh & Jack at Kelly. And will be recommending them to anyone & everyone I know in the market for a new car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best VW dealer in Ma

By MeriB on 9/19/2017 at 5:47 PM.

Everything about this dealership is professional and they are a pleasure to do business with. One of the best car sales experiences I've had in a long time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

90k service

By AWS on 10/3/2017 at 8:13 PM.

James in service was terrific. I couldn’t have ask for a better customer service contact. He kept in close contact with me and explained the necessary services my car needed. AND he made sure I had a loaner for the duration.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Easy experience, no BS

By Alexis on 9/17/2017 at 12:37 AM.

I inquired about a Passat online and was immediate put in touch with James. I went and saw the car same day and he had it ready to test drive. James was very knowledgeable about the features and mechanics. While they're pricing was higher than other dealerships near me and I wish the price includes the pre-owned certification, the negotiation process was reasonable and frustrations free. From the paperwork to the ease of picking up your car, James and the rest of the team made it easy with no hidden charges or gimmicks. They even threw in rubber mats for free. I'm very happy that I'm driving the exact model I wanted. I'd definitely buy from Kelly Volkswagen again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Most pleasant experience buying a car

By Cassie716 on 9/8/2017 at 1:15 AM.

This dealership is quite far from where I live but I decided to head out there after reading great reviews and the great deals they had. I was not disappointed and was extremely glad I made the trip. James came to help as soon as we showed up- he was wonderful to work with and was so down to earth, up front and honest it made the whole process easier than I ever had expected. He makes sure you find the car you love is patient and helpful and caring every step of the way. The finance department is also amazing and answered any and all questions with honesty and humor. I am so happy I made the trip and I love my new car and the great price. Worth every effort!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant purchase experience

By Peterg on 8/30/2017 at 10:12 PM.

Knowledgable salespeople helped me decide on a new car. Very little pressure but plenty of facts and comparisons with other models. Went the extra mile for me-great team at Kelly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service experience

By pezzo33 on 8/26/2017 at 5:21 PM.

Overall, from start to finish just a great service experience. Dave was my adviser, explained everything, and the car was ready on time - and even washed. The coolest thing was getting a video from the tech showing what they looked over on my car. Definitely an A+ for service. The best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Needed a quick service for my Jetta

By Review on 8/9/2017 at 3:50 PM. Helped by I hope I have name right ! Invoice says just Nicholas Irving - I'm guessing he's the III.

Called around to a few dealers , this dealer was so welcoming and made it sooooooo easy. No appointment needed for this service - in and out quickly. The young man that helped me was fabulous! I not inkynwoild return to use their service but want to buy my next auto there.

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
3   Overall Experience
2   Price
4   Quality of Work

costly service

By wilma on 8/8/2017 at 7:01 PM.

Clean, new facility, quick turnaround and loaner car nice but charged a lot for repairs that should have been covered by extended warranty. Requested estimate for body work. None given.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Yes Kelly made it easy...

By tcinnewton on 7/26/2017 at 2:45 PM.

Anthony in sales and Barry in finance were both sincerely friendly and personable as well as competent. All questions patiently and thoroughly answered and no rush on test drives or push on decisions involving the car itself or extras being offered, i.e. extended warranties etc. Which brings us to another subject worth mentioning; Kelly made the best up front offers on warranties and financing without having to ferret them out ourselves, ( my partner is also in the process of making a purchase). In fact, I wasn't even seriously thinking of buying just now but had gone along with her for test drives as she is one of those affected by the TDI buyback. We both ended up purchasing new 2015 TDI Sportwagens cleared for sale this spring. So far so good!

I would recommend this dealer.