Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
3.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Hiram on 11/24/2017 at 5:20 PM.

So far the best experience, great customer service and I will definitely buy my next car with this dealer. The sales person help my family in getting the right vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Experience

By dickp6 on 11/23/2017 at 5:25 PM.

Brandon Solomon did a tremendous job as a salesman. He was very knowledgeable of the product and very adept at matching our needs to the right car. I would recommend him highly.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Ken Garff Dealerships Listen to Me as a Customer / Thanks !

By scottnelson.re on 11/23/2017 at 5:15 PM.

Ken Garff Hundai Downtown Dealership is a great place to buy a Car. Top management (Winston & Kyle) down to Salesmen listened to our need We wanted a White Sonata Hyundai and they had 3 models to choose selected from. The salement introduced us to Winston the Manager (Hyundai & Nissan) who listened and understood that the comfortable Seat was the biggest item we needed. They found 3 to choose from and than let us take one for 3 days to see if was comfortable. After 3 days We knew that a Sonata was the perfect Choose. Thanks to Ken Garff Professional Staff who listened to us !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience

By loveliana32 on 11/21/2017 at 5:29 PM. Helped by Josette.

Love my new 2018 elantra! Josette was fantastic and friendly. Helped me out with my car buying needs. Definitely will recommend and be a returning customer next time im in the market for a new car.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Good Job

By iloveyoujessiej on 11/17/2017 at 5:17 PM.

I love the experience there. Everyone was friendly and willing to help. Thank you for talking everything through so I could understand! Overall I was very happy to purchase my new car

I would recommend this dealer.

Overall Rating

4.0  

3   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Hyundai purchase

By marcellateeter on 11/15/2017 at 5:20 PM.

The actual purchase experience was pleasant enough. The sales staff worked hard to find me the exact model I wanted even though it was in another state. They set up some of the blue tooth features for me and the negotiating process was probably the easiest I've had at a dealership yet. My biggest complaint is that after the sale I was asked to return multiple times to fix errors on the contract. This was very inconvenient for me and I felt that the expectation was that I should drop everything and come in, when that is just not always a possibility for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By jonsie415 on 11/10/2017 at 5:43 PM. Helped by Josette vallejos.

My experience was awesome and my sales woman was very knowledgeable about the vehicle I wanted. Everyone helped me get just what I wanted in a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very comfortable and casual. Never felt pressured

By dannyhart24 on 11/10/2017 at 3:29 PM.

The sales staff and managers were very helpful and very professional. Danny was great! I never felt pressured. All the information was given to me upfront. And constant communication was made throughout the process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership

By jrl6610 on 11/8/2017 at 5:25 PM. Helped by Jeff Chan.

I love Ken Garff downtown, have purchased two cars from them, and both were such a good experience, in just an hour, you have a car. No pressure to buy something you don't need or want, they listen to what you are looking for and find that car for you. Very friendly!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

leah was great

By norm123 on 11/8/2017 at 5:18 PM.

I bought a car from leah and she was terrific - she took care of me and gave me good information, I recommend her. in addition, we worked out a fair price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy car buying experience

By dr.mortensen on 11/8/2017 at 5:18 PM. Helped by Jeff Chan.

The sales staff and managers were professional and courteous. It was a quick and transparent car buying experience. They did not pressure me at all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sonated Limited 2.0

By briannewt on 11/1/2017 at 4:16 PM. Helped by David Soljuik..

Drove from Arizona just to get a better deal. Cheaper and I have history with Ken Garff SLC. Quick pick up and very helpful staff who got me back on the road quickly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT STAFF "AWESOME' VEHICLE #3

By ainscough.michelle7 on 10/27/2017 at 4:27 PM. Helped by Louis Moreno, Lisa Bourgeor.

I feel they worked with me as if they really cared on me being a return customer which this is my 3rd Santa Fe and the 3 year lease has been awesome on each one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great experience!

By ashley.covington on 10/26/2017 at 4:44 PM. Helped by Bob, the service manager.

If you’re in the market for a car, go see these guys! Everyone in th dealership is kind and attentive. They listened to my wishes and my needs and made it happen. I’ll gladly be returning in the future. I highly recommend working with the service and the sales departments.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ken Garff Downtown "It Doesn't Get Any Better"

By annhunter768 on 10/14/2017 at 4:15 PM.

It truly was a great experience I was very impressed with the whole team and well they worked together and how friendly they all were with no pressure. Like I said in the last comment box. Coming back today was like seeing old friends. That is how much fun and how great that they were. I would highly recommend your dealership to my friends and family! Thank you so much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent sales team

By AUGIE K on 10/13/2017 at 9:16 PM.

Tyson and the rest of the sale/finance team did an excellent job. Tyson worked with us for a week to make sure we got the car and financing we needed and wanted, Could not be happier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Purchase

By laevans0 on 10/13/2017 at 4:16 PM. Helped by His first name was David, we was awesome.

Purchased a wonderful vehicle and we keep coming back, Ken Garff is where we go to buy our cars, I believe this is number 5. Thanks

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Poor Experience with Shady Practices

By dharma0 on 10/12/2017 at 4:46 PM.

I had informed Salesman I would be traveling from Wyoming and would be on a time constraint. I was assured by TWO salesmen I would be in and hour in an hour once I settled on a car. Manager had stated he would have two financing options for me to review based on down payment amount. Did not. Manager "slipped in" previously undisclosed $99.00 fee for services that I cannot use here in Wyoming, which is in the process of being refunded (I hope). Salesman #1 could not answer basic questions about financing or figures on contract, did not know why personal references were needed. Manager also corrected what he said was a "typo" that I discovered that increased the price of the car by $100.00. Had to repeat basic information for financing three times. Only got one key with the vehicle, was told an additional would cost "about $450.00". Did not offer fair trade in value-had to negotiate and barter, which I did NOT want to do because I had done the research and KG really did have the best prices on the car I wanted. All said, I am getting responses to phone messages and emails. Bottom line, they had the car I wanted offered at a fair price but tactics are no better and probably worse that other dealerships I have dealt with. It's a great car and I'm happy with the purchase despite my experience.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience...

By davy on 10/12/2017 at 4:31 PM. Helped by Anthony.

Fast and good buying experience. I bought two cars in two years from this dealer, and both buying experiences were solid. I may buy another car from them next year too.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

No pressure sales man

By trout672 on 10/11/2017 at 4:34 PM.

Great a confidence in are salesman who lett us go to work on dickering out the best deal against a dealership in Idaho.this all I have to about this sale

I would recommend this dealer.