Dealer 2-Year Rating

Overall Rating

1.9 / 5
Customer Service
1.8  
Friendliness
2.2  
Overall Experience
1.7  
Price
2  
Quality of Work
2.1  
Service
3  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Greedy,untrustworthy, liars!

By justinmalone on 1/13/2019 at 4:43 AM. Helped by joseph,britton.

im grateful i know my way around a car cause if i didnt i couldnt been charged over 800 dollars for what cost me 12

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Bait and Switch

By FlbrkMike on 7/15/2018 at 6:34 PM. Helped by lease manager.

My wife and I went to Ken Grody Ford in Carlsbad yesterday with a written offer to exchange my current leased Fusion Energi for a newer model at similar terms. After choosing a new car we were told by the lease manager that we could not qualify for the offer because of too many miles on my current car, even though they are less than stated on the written offer. Instead of re-telling the story here, I'll copy and paste the email that I just sent to the dealer after receiving another promotional email this morning. ...... I'm not sure if your promotional email was in response to the email I sent you yesterday, or just part of a targeted messaging campaign. I'm pretty sure you haven't read my email, so I'll summarize here. My wife and I drove to Grody Ford in Carlsbad yesterday with a written email offer from Grody Ford to exchange my current leased Fusion Energi for a new 2018 model. All of the information in the written offer was accurate, including the remaining time on my lease, and the odometer mileage is actually somewhat less than stated on the offer (see the first attachment). So I assumed that this offer was sent by Grody in good faith. We spoke to a salesperson, who was very helpful, and chose a new vehicle that fit our needs and should qualify under the offer. When the salesperson presented this to your lease manager we were told that we could not qualify under the stated terms because I have too many miles on my current vehicle, even though my mileage is less than stated on the written offer. We were then presented with an offer to purchase the new vehicle at what I considered to be highly inflated and unacceptable terms (approximately $3,700 down and $570/month on a 72 month loan). Needless to say, we declined this offer and went home having wasted over four hours of our time on this effort. To make matters even worse, I found on your website yesterday afternoon that you were advertising the very same vehicle that we test drove (see the attached window sticker), and were prepared to take home, on much better terms than even the "upgrade" offer. Why were we not even offered this deal on the very car that we test drove? In short, I believe that your written offer and the terms in the website are both blatant examples of "bait and switch," that your staff does not negotiate in good faith, and that you should not send out these email offers unless you are prepared to honor them. I'm not really inclined at this point to come back down there to discuss your "sales event." But thanks anyway.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks for going out of your way.

By sedl on 7/6/2018 at 3:58 PM. Helped by Sergie Ventura, Dennis Zeigler.

I have bought Ford from 3 dealers in North County. I love my black F150 from Ken Grody. I was thrilled with the sales process. Nice to be treated respectfully and professionally. Then, when it was time for an oil change, they surprised me again. I had the simplest request, a missing door lock knob. Silly little part, but it makes a difference. Dennis went out of his way to help me out. I'll buy from Ken Grody again.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Service Department Not Helpful

By DamonDarling on 6/12/2018 at 4:24 PM. Helped by Steven Lanarez (spelling?).

I received a safety recall notice from Ford with the offer they will pay for a rental until parts become available (I am unable to have any passengers in my front seat until the air bag inflator is replaced). The Service Department representative said they would only pay for a rental the day of service. He was making this up as the letter clearly said "Until parts are available to repair your vehicle, Ford is offering to pay for the use of a rental vehicle as alternative transportation". I grew tired of arguing with the rep (Steven) and called a different dealership who gave me the authorization right away. What is wrong with the service department at Ken Grody Ford in Carlsbad?

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Department

By MustangMan83 on 3/18/2018 at 8:45 PM. Helped by Chad Larson.

I am sort of shocked about all of the bad reviews. However, I did use to work for a reputation management company, so I know that competitors do write fake negative reviews to slander other businesses. With that being said, everything has been great with Ken Grody. Chad always takes great care of us when the Mustang needs service. Honestly, I've had much much worse experience with both Perry Ford and North County Ford. I am a customer for life :)

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Take me off your email list and stop bothering me.

By Martin on 12/4/2017 at 3:31 PM. Helped by no one.

Take me off your email list. I bought a Chevy and do not want to be bothered with your emails after I told you to remove me from your list. Again I bought a Chevy and am not going to buy a Ford from you ever!!!!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Old School Dealership that just wanted to waste your time

By aparshall on 11/3/2017 at 1:40 AM. Helped by Mike Tahbaz.

This dealership is only about 5 min away from my house and i wanted to test drive an F150 Raptor. I arrived and was greeted by a gentleman named Mike who grabbed keys for an F150 Raptor and we went on a quick test drive. I let him know i probably wouldnt be purchasing until end of year and got his info. After looking over some finances etc i determined i could potentially make the purchase now rather than later. I called the dealership and asked if they were a costco dealership and they were. I then asked if the Raptor is excluded from costco and I was told that typically yes unless they have a lot of them. They happen to have 33 in stock, which is the most in the entire country (according to Mike). I asked Mike if they could give me a costco deal on a raptor since they had so many and he told me i needed to come in and meet the owner. The times that the owner was there were tight, and i agreed to a time that was inconvenient for me and my family but convenient for the owner. My appointment was for 5pm today and we got there at about 4:50pm with both of our kids. Mike greeted me and then proceeded to try to juggle me and another customer. After about half an hour he brought out a credit application and ran away again. I started filling it out and when he came back i asked why am i filling out a credit application? He said to see what kind of payment he could get me. Keep in mind this is on a truck that they have marked $15,000 over MSRP! and have 33 in stock. At this point i became pretty frustrated and reiterated our earlier conversation that i was supposed to meet the owner to see if he would let me have a costco deal on a raptor (a costco deal on a raptor is typically MSRP or even below). He tells me the owner left at 4:45 and that "no one" can give me that deal...awesome... I left and told him he wasted my family's time. He ended up chasing us out front like it's the 1990's old school car buying style and trying to get me to come back in even though he admitted he still couldnt even sell me the truck at MSRP. I honestly do have another dealership that is a 2 hour drive that will sell me one at MSRP but i have to order it and wait 2 months. I will wait the 2 months and drive the 2 hours to save $15,000. I've purchased a lot of vehicles in my life and this short experience was easily the worst and least professional. Mind you i also worked at 2 car dealerships in college, so I've seen a lot.

I would not recommend this dealer.

Overall Rating

1.3  

2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

bad experience for first time buyer

By scamm$1500 on 10/14/2017 at 5:21 PM. Helped by Carlos Moreno.

I look at TV program TV specially when the manager Carlos Moreno he makes you fill like part of family< so I told my son (first time buyer) to try Ken Grody Carlsbad, so he went " yeah " they sold him a car that would broke down thanked god he bought the extended warranty the dealer told him the transmission was shot the oil was black ( they showed it to him ) and they need it to replace the transmission" once again thank god for the extended warranty" so after this and $1500 they took as a down payment I proceeded to get him a new car at the Nissan dealer and (end of problems) people be careful especially if you are first time buyers going to this dealer you may end up with out a car a big problem AND $1500 SHORT!!! " '"

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rips off military. Want a good deal, go elsewhere

By Calimins on 9/6/2017 at 3:44 PM. Helped by Thieves.

Its no wonder why this dealership is rated a 1.7 stars. This place should be shutdown for ripping off our members of the military. My friend came to me last night after buying his 17 Ford Focus ST1 (BASE MODEL). He traded his 14 Focus ST and accumulated between down payment and overage after payoff of his car with 5800.00 down. 28k + after fees/taxes/reg etc. They led him to believe he got a great deal on this when they didn't even take a single penny off the sticker on this car! These things sell constantly for between 18-22k. My friend called them back and spoke to the finance manager that wrote up his paperwork. The guy was condescending going over the payment breakdown and not addressing the fact that he charged way over what the invoice on this car should be. The car has bad fog lenses which have condensation inside them, there's imperfections in the paint and deep scratches in the intake. Considering my friend is military, these guys should have taken care of him. Instead, they completely ripped him off on the price of the car. They got him a great interest rate, but it was definitely countered by the extra 8k dollar mark up. I highly suggest that you look elsewhere if you want to buy a car. ESPECIALLY military. To these people, it doesn't matter that you serve. Before his 5800.00 down payment, they had him at 34k to be financed. For a base model ST that is highway robbery!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sadly all we see on tv is comercials in sapanish!

By Drakeman on 7/28/2017 at 12:58 AM. Helped by None.

Most of us speak English! Nodisresect to Thor who don't . But your marketing is a mistake !!!! A very hard to answer web site!!!! Crazy

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Customer service after you buy is the worst

By norm639 on 6/27/2017 at 5:11 AM. Helped by Paula and Blair.

I bought a brand new Ford Focus ST black. There was a scratch in the driver door and I pointed it out to the salesman when I was buying the car. He said they would gladly take care of it just contact our customer service manager and she will take care of it. Let me say this that manger is the worst very rude as well could careless about fixing the scratch. A week went by and still no call or nothing from them ( you would think that after buying a car for 30k they would help) so I texted the salesman and he said I will let her know you should get a call in day or so another week goes by finally I get a call same lady the worst and they just would not help me cause I live far away and cant get it there and leave it she says I will let you know when we can help. Well that never happened finally I get the ccs survey and just hammer them and get a call 1 day later offing to fix it now I basically sent email stating the only way you would fix it is if I complain what kind of service is that never got a response by them at all after the email. THIS DEALERSHIP DOES NOT CARE ABOUT YOU AFTER YOU BUY YOUR CAR THE WORST CUSTOMER SERVICE EVER DO NOT GO THERE

I would not recommend this dealer.

Overall Rating

1.8  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Never again, I mean never...

By David on 3/29/2017 at 5:50 AM. Helped by Service Center.

Below is a letter I had to write the Better Business Bureau on Ken Grody Ford Carlsbad. DON'T DO BUSINESS WITH THESE GUYS. The salesmen are ok, but the SERVICE DEPARTMENT ARE HORRIBLE. They don't care about you or your family driving around in a car due to leaks, on a 20,000 mile car. It's under warranty they said. My son isn't under warranty... Dear Ford Motors: First, I would like to thank you for your service in leasing my 2015 Ford Transit Connect wagon. For the most part, my family and I enjoyed the time in our wagon, but unfortunately, the service received from Ken Grody Ford in Carlsbad, California was the reason my family and I turned it in early, as the wagon was deemed unsafe. Since leasing, I had noticed that oil was collection at the top of the filter housing, relatively quickly. I had cleaned it off and noticed that the wire loom above the housing always was wet. I had brought it up to the service 3 times beginning on or around July 2016. My service representative informed me they cleaned it up and I was told to monitor the lead, which I did. Unfortunately, it came right back. The next time I was in for service, I mentioned it again, and was told the technician had cleaned it all up really well with brake cleaner and was told to monitor again, which I did. This time, when I got home, I decided to look underneath for myself. Being an "amateur" mechanic and growing up in a family of mechanics, I wanted to take a look for myself. Upon removing the fabric dust cover from below the wagon, I was shocked to see oil everywhere, not just fresh oil, but much of it "baked" on to the transmission, lower engine, and lower body panels. I have included pictures for you as well, that were taken upon first glance. This was completely unacceptable. The next day, I received an email from Customer Service in which I replied and expressed my displeasure and was searching for help. Thinking I was corresponding with a real person (I found out later I wasn't) I had waited for a reply back. A couple days later, the service manager did take my wagon back in and fixed the issue. I was provided a rental car while the work was being done. At this point, I knew I couldn't trust Ford or the workmanship that stood behind the brand. I had pre-paid for my service and was completely appalled that and ASE certified technician would allow a vehicle that was blowing oil out of there bay without properly diagnosing the issue, and after seeing it for 3 times if not more by this point, as I don't know if the leak started at mile 1 or mile 20,000. Also, one of the technicians I was talking to about the issue, stated "Well, you have a warranty, and this is covered, so don't worry about it". This is true, I do have a warranty, but unfortunately I don't have a warranty for my only son. If something was to happen to him due to negligent service, I honestly don't know how I would handle it. Luckily, I found out in time before anything may have happened to him. I've worked in the healthcare industry for 27 years now, and it had me thinking, would I say that to a patient? "Surgery went well sir, but we left some of the clamps and instruments inside your abdomen, and noticed a small blood leak in your aorta, but it's ok, you have insurance, we can take care of it". I understand that is extreme, but we are all in the business of customer service, and unfortunately, Ken Grody Ford failed miserably. This is why I terminated my lease with Ford. I had contacted the fleet service manager, Mr. Chris Boduc, via email asking about the issue and received nothing back. I went and purchased another vehicle as soon as possible and returned the wagon to Ken Grody Ford. I will happily pay the $909.89 left in my lease, but I will be filing 3 Better Business Bureau complaints in hopes for a resolution. They will all state the above. I would simply like restitution of the money I will be paying ($909.89) for a car that was unsafe to drive. As stated, I really enjoyed the wagon, but unfortunately I cannot trust the service. I look forward to hearing from you. Sincerely, David S. Chapman

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst experience!

By NoKenGrody on 3/7/2017 at 1:02 PM. Helped by Jerry Finance.

I found the car I wanted online at their location. I didn't even have to test drive it. Walked in with a pre-approval from my credit union, but they insisted they could better. Well after a 2 hour wait they came back and said they beat the rate with Ford Motor Credit and were able to tack on all the extended service plans. I was ok as my payment was where I wanted it. Long story short, they sent the deal back to my credit union at a higher interest rate anyways. When I called, they acted like they did me a favor by sending it there telling me I wasn't approved in the first place. Why waste people's time and credit that way? Lastly, they never gave me plates and I am still waiting for them.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sold truck that died after leaving dealership

By disgruntleled29 on 11/28/2016 at 11:08 PM. Helped by Noor, Kevin and Kurt who raised his voice to my wife who was upset about the whole ordeal..

Bought used F150, after being assured there were no issues or recalls, the truck died after purchase 25.8 miles in a busy intersection. The truck shook and stalled. We were told it was bad gas, spring/winter blend of gas and or water got into air intake after truck was washed. They would not cancel sale of truck after we expressed our concerns. Then they claimed the throttle casing was replaced and unknown to me, they delivered the unwanted truck to my home. They also refuse to send me the repair paperwork done on the truck.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst customer service I've ever experienced

By Jill Ollinger on 4/20/2016 at 8:36 PM. Helped by unknown.

Terrible customer service. Stay clear. The team at Ken Grody Ford Carlsbad takes month to respond to you, and they're incredibly rude and condescending. STAY CLEAR.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience with Ken Grody Ford

By BigDog3993 on 10/26/2015 at 5:15 PM. Helped by Ian Schoenberger, Ramy Ghabour, Kurt Maletych (Owner).

Ken Grody Ford in Carlsbad was truly Awesome! My visit here was such a noteworthy one that I just needed to share it. My wife and I are getting ready to go into retirement and travel the U.S. and needed to buy a truck to pull our 5th Wheel trailer, so we went into Ken Grody Ford in Carlsbad. We ended up getting exactly what we were looking for which was a brand new Ford F-250 Lariat Crew Cab 4X4 (diesel) and couldn't be more pleased. Every aspect of our experience at this dealership was an incredible. From the moment we arrived at the dealership we could feel the difference. Ian Schoenberger was our Sales Consultant and his friendly, pleasant demeanor instantly put us at ease. He was extremely professional and had an extensive background and knowledge of trucks, there towing capacities, capabilities and limitations. His vast experience in this area coupled his understanding of the vehicles we were interested in was exceedingly beneficial to us and helped us greatly in making the right vehicle selection for our needs. There was No Sales Hype, No Pressure, just a true willingness and desire to educate and help us in any way possible; it was really a breath of fresh air! During our visit we also had the very distinct pleasure of meeting and getting to know the Co-Owner and Vice President of Ken Grody Ford, Kurt Maletych. This guy is the Genuine Article! Over and above being one of the nicest people you would ever want to meet, he also has a true desire and real commitment in making sure ALL of his customers have the absolute best Car/Truck buying experience possible. I've been to several other dealerships in San Diego and none of them are even in the same league with this guy! (When was the last time you were at a dealership and the owner walks over and greets you and spends time with you?) The specific truck we were looking for wasn't readily available at his dealership, so he took a personal interest in our quest to help us find it. After an exhaustive search, that was no small undertaking, he was able to find a truck with the specific color combination we desired, the options and appointments we were looking and had it for us in just a couple of days. "He" made it happen! Ken Grody Ford exceeded our expectations in every way possible! Thank You Kurt and your entire Staff; You guys are Amazing! Tim & Sylvia F

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

07 F-150 Lariat debacle

By disapointed consumer on 10/17/2015 at 4:25 AM. Helped by service advisor and mechanics.

in 2013 I brought my truck there due to ticking noise in engine. $2,400.00 and a new cam ,phaser and rocker arms on left side of engine late rmy truck was back to normal. Fast forward to june of 2015 and 40,000 miles later my engine developed a different noise. Again I went to this dealership as I trusted them from before. They replaced the cam and rocker arms on the same side of motor as before. This only cost $1,800.00, When asked they could not answer why the same parts went bad. The service advisor ,advised me to change oil at 3,000miles instead of factory specs of 5,000. I picked up my truck on a Saturday, 6/272015. I drove 25 miles in the next 6 days and things seemed normal. On Thursday 7/2/2015 I drove my truck 2.5 miles to the store and upon returning home the noise that I origanilly heard was back. I called the service center and nobody was available due to holiday weekend and being after 6:00pm. After 1 trip back to dealership they said no problem no noise but noise was normal and maybe the oil hadn't settled in yet. After second trip they said they didn't hear any noise aftert having my truck for 3 days. When I drove home that day and pulled into my drive way the noise was there. I went back that afternoon and meet with the shopforeman and he heard the noise and informed me that it was the cam phaser selonoids on both sides of the motor. After several days I had to call back for my estimate and had to be calld back because the servics advisor didn't have the quote yet. Several hours later I was told $1,800 but would knock off $400.00 of labor. $1,400.00 to repair what I had just paid $1,800.00 to repair. I filed a claim with the BAR and this has been going on for over 3 months. Dealership denies any fault, I haven't trusted my truck to drive since. I had a private mechanic quote me $450.00 to replace these selonoids but was hoping that Ken Grody Ford of Carlsbad would stand up and do the right thing. They havent and now thid Ford owner of 30 years will soon be driving a different make. I wouldn't take my bicycle there to be repaired. Oh and as a side note, my service advisor no longer works there. hmmm.....

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Would not trust Ken Grody Ford Carlsbad!

By jones on 9/30/2015 at 1:07 AM. Helped by Berto, Manny.

On Monday, June 29, 2015 I saw a used 2009 Ford Ranger on the Ken Grody Carlsbad Website, I emailed them twice (Monday & Tuesday) to see if the vehicle was still available - no one replied back. So on Wednesday, I called the Dealership, they said they would check the availability and call me back. The Salesman, Berto called me back and said it was available. I told him I wanted to purchase the vehicle, but couldn't get down to Carlsbad until Friday morning. I asked if I could put a deposit to hold the truck until I could get there on Friday morning to purchase it. Berto checked with his Sales Manager. The Sales Manager said they would hold the truck if I left a $1000.00 deposit. I gave them my credit card number. Berto told me that 4 or 5 other people were interested in the truck too. On Thursday morning, I received a message to call Manny at the Dealership. I called him and he said they couldn't sell me the truck because suddenly it had "Mechanical Problems". I asked what was wrong with the truck? He said it needed a new clutch and there was a problem with the air conditioner. I said the truck only has 25,000 miles on it - it should still be under warranty. They should fix it! Don't they check out the vehicles BEFORE they sell them? He didn't answer. I was on their website while I was talking to him and saw that they had the truck now listed as SOLD! I asked - if the truck had mechanical problems, why is it listed now as "Sold" on their website? I told him that I don't believe him, I said I bet you sold it to someone else, didn't you? He said he was only doing what his Sales Manager told him to do. Then he hung up on me! I checked the CarFax record on the truck and it was checked out not once, but twice by Ken Grody Dealership before it was listed for sale. I sent 6 emails to Mr. Grody as well as Mr. Maletych about the situation - no response. I would not recommend buying a vehicle from Ken Grody Ford!!! They are dishonest!

I would not recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

The Sales Person

By Ford lover on 8/12/2015 at 4:30 PM. Helped by Francisco Pineada.

Having never visited your dealership I went on line to several Ford dealers in the area as I am moving there from Hawaii. I was fortunate enough to work with Francisco Pineada who is a PRINCE. No other dealship would give me a price except for Francisco. I like his style and he is also excellent in communication. The best I've ever ran into and I'm 76! Alfred (Fred) Cevolani

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

effecient

By warrenford on 8/12/2015 at 6:49 PM. Helped by chad.

knew exactly what i wanted and got it done quickly. Explained the work that it would be done and the approximate time it would be finished

I would recommend this dealer.