Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very pleasurable experience

By Cotillofamily on 8/12/2017 at 9:55 PM.

The entire experience from test drive to completion of sale was smooth and non pressured. Sue is a definite asset to your dealership and deserves a excellent + for finding the car with all of my wishes. processed the paperwork smoothly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Out of town emergency problem

By Elizabeth Keokosky on 8/11/2017 at 2:30 PM. Helped by Drew Malligo.

This service group, particularly Drew Malligo, were particularly helpful, and even if it was the end of the day on a Friday, checked the problem and gave us two alternative fixes, a temporary and a more permanent one. We managed to get home on the temporary one. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Highly Enjoyable Car Buying Experience !

By 2017Agent$ on 8/10/2017 at 12:29 AM. Helped by (Woman at front desk).

Without a doubt the best experience I ever had buying a car. Every person I dealt with a Ken Pollock Volvo was friendly, professional, and very helpful. Top notch! I will definitely be recommending them to clients and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service

By Slystar on 7/31/2017 at 6:22 PM.

Bill, Marty and the rest of the team were absolutely great!! We would highly recommend this dealership to anyone looking for a Volvo! Thanks very much!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Janine on 7/28/2017 at 4:30 PM.

This was my first leasing experience and Bill was exceptionally helpful to me. The whole process was great and stress free. Bill and the whole staff was very friendly and accommodating. Would absolutely recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

PHENOMENAL SERVICE

By ARod1984 on 7/28/2017 at 3:26 PM.

I had the Best Experience i can ask for in a dealership. My rep Loai was kind and courteous. The sales manager Paul was also Amazing making my family and I feel right at home. I got a Great Deal with Great service i couldnt ask for anything more. Top Notch highly recommended. Thank you for all your help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Would Recommend Barber and Casey at Ken Pollock Volvo!

By 222 on 7/25/2017 at 1:24 AM.

Bill Barber was my salesman. He was friendly, knowledgable, and accommodating. Bill did not pressure me to make a sale; moreover, he truly wanted to make the customer happy! Marty Casey was eager to satisfy, and wanted to make the deal! Marty was a true professional. Both Marty and Bill made the car buying experience a pleasure!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sue Hamad Was Eager To Help!

By Youngfamily on 7/25/2017 at 1:18 AM.

She was quick to respond to our request to test drive two pre-owned vehicles found on their website. She was awaiting our arrival with both vehicles ready to go. We selected one of the cars and returned three days later to sign papers and the car looked brand new as expected. She was helpful with our kids during the paperwork process and what impressed me most was two follow-up phone calls after the purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent sales specialist

By cindybuck on 7/24/2017 at 3:25 PM.

Great car buying experience, never felt pressured they went above and beyond to satisfy me. Listen to my concerns and put me at ease with their help and knowledge. Sue is wonderful to work with. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome salespeople

By Scott219 on 7/15/2017 at 9:54 PM.

They treat you like family and work with you we drove 4 hours to get our vehicle and will definitely be back for our next purchase Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simply the Best!

By carmie2122 on 7/11/2017 at 2:55 PM.

KP Volvo has the most professional and accommodating employees I have ever had the pleasure of working with. They made my car buying experience a great one. I will continue to be a member of the Volvo family for many years to come.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service After the Sale

By Domiano7 on 7/8/2017 at 3:12 AM.

In my life I have purchased many vehicles. With that said I have never had such attentive men and women who really care about their clients after the sale. My husband and I have purchased several vehicles from this Volvo dealership over the last few years. You will not find a more sincere group of indivuals that "sell cars for a living" who truely treat you like family and not just a sale! This dealership has it all and will exceed your expectations!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone very professional and extremely helpful☺

By Karen Mcentee on 7/7/2017 at 2:19 PM.

This dealership was cooperative while my husband and I were selecting our new vehicle. We can't thank the dealers enough for their help through this tedious process. This is one of the best moments of our lives.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Pleased

By 31martin on 7/6/2017 at 1:52 PM.

I appreciate the professionalism, of the Employees I had the pleasure of working with. Bill Barber was well equipped with all of the technical information I needed, to make my purchase decision. After my decision, Paul Mazzitelli made the transfer of tags (Florida) look simple and easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealership

By Chaudie on 7/3/2017 at 6:00 PM.

The salesperson, Mike Minnick, is very knowledgeable and accommodating. He and the dealership went above and beyond our expectations. I highly recommend this dealership to anyone looking for a new or used vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Effortless and Refreshing

By Jill McGurgan on 6/30/2017 at 4:41 PM.

I had a wonderful experience when purchasing my first Volvo from Ken Pollock. Bill and Marty went above and beyond to make sure everything was in order and the car was perfect when it was delivered. I will be recommending Ken Pollock to friends a family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bill and the dealership truly exemplified teamwork

By Bv60 on 6/26/2017 at 2:07 AM.

I can't say enough good things about my experience at this dealership..bill was helpful,kind, & knowledge and while it may be quite sometime before I need another car bill is my car guy and I will recommend to all. AJ was extremely kind in offering us his car mats, to me he went above and beyond with that gift..Marty assisted with the close and was also kind... There was also a very nice man who buffed out a few spots on the car that I ended up purchasing.. I have to say I was quite impressed with how quick this process was and to me it's because y'all are a great team and work well together and really care about your customers .. thanks again!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A really nice dealership!

By Chevy Truck Guy on 6/26/2017 at 12:47 AM. Helped by Jill Emmert.

Five stars on all! I traveled about 200 miles to purchase the vehicle that I was looking for. Well worth the trip! Friendly, straightforward and honest transaction. I would definitely buy from this dealership again. Excellent service from setting up the appointment to working with the sales person to taking care of the paperwork.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Personalized Service and Competative prices

By SCS on 6/24/2017 at 3:11 AM. Helped by Marty ?.

We have already recommended this dealership to family & friends and will continue to do so. We have purchased 3 vehicles in the last 3 yrs. and have been pleased with each one. Mike has made our buying experience comfortable, stress free and even offered & provided service after the sale! Everyone we met and dealt with were very professional and friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional staff and beautiful facility.

By TGW on 6/23/2017 at 3:31 AM.

This is my second purchase of a Volvo from this dealer. Two years ago I purchased an XC60 and today I purchased a 2018 XC90. Very happy with both purchases in terms of vehicle quality and dealer service. Between me and my wife we have purchased five Volvos.

I would recommend this dealer.