Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.8  
Service
4  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly People To Deal with

By S. Lister on 8/27/2019 at 6:47 PM.

Sam Hernandez did a wonderful job with us as we looked for a new car. No pressure. I highly recommend Ken Stoepel Ford. Great place to buy a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New pickup

By Linda and Monty on 8/14/2019 at 12:09 AM.

This is our seventh vehicle in ten years. I would definitely recommend Ken Stopel Ford for your next vehicle. When we purchase another vehicle it will through Sam Hernandez at Ken Stopel Ford. They have made it so easy and make you feel comfortable. I am very satisfied with quick lane also.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Would recommend to anyone!

By emilyr on 8/17/2019 at 10:34 PM.

I could not have asked for a better experience with Ken Stoepel Ford Lincoln! Mr. Steve Black was incredibly helpful and I would recommend him personally to any friends, family or stranger looking to purchase a safe, reliable vehicle. He was able to answer all my questions and I really felt taken care of! Thank you so much for making this experience something I will never forget!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Steve Black was good!

By BamaMike3 on 8/1/2019 at 2:30 AM.

Steven Black worked with me through text messages and emails (while I was out of town) and patiently put the deal together! Thanks again Steve

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Fun experience!

By Cavvet on 8/1/2019 at 2:30 AM.

My wife and I met some great people at Ken Stoepel Ford, including Steve Black, our salesman. He was very personable and knowledgeable of the new technologies of the automobiles on the lot. The entire transaction was pleasant and smooth, and perhaps the most fun I have had while shopping for a new car. Highly recommend Ken Stoepel Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great team to work with!

By srv2019 on 6/30/2019 at 3:04 PM.

Ben Gardener and Dan Mendez were very helpful in my decision to upgrade to a newer model Ford Escape. They set me up to work with Steve Black who did an outstanding job in explaining all the perks of my new vehicle, and he programmed all the features I needed to get me rolling. Thank you for bringing such joy to my day!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience!

By Reyes122009 on 6/26/2019 at 6:09 PM.

As a customer I had a wonderful experience purchasing a vehicle at this dealership. Mr. Sam Hernandez was an outstanding car sales man. I will be recommending him and this dealership to friends and family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding and accommodating

By Darth Vader on 6/21/2019 at 2:44 PM.

The salesman (Marcelo) was very helpful and frank when it came to the transaction. The negotiation process was very straightforward. I would highly recommend this dealership even though a drive from San Antonio.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks Steve!

By Mein1234 on 6/7/2019 at 6:43 PM.

Steve Black at Ken Stoepel took excellent care of me! The Stoepel customer service was fantastic. Steve put me in a great car and Stoepel was fair on my trade-in. I’ll definitely be a repeat customer.

I would recommend this dealer.

Overall Rating

3.5  

2   Customer Service
5   Overall Experience

Amazing!!!

By Gigi on 6/8/2019 at 2:21 AM.

wow!!! Just wow! The red carpet treatment was rolled out and Sam does that for all his customers!!! He knew what we needed before I arrived!

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Got what I was looking for.

By rswatsonfarm on 6/7/2019 at 1:38 PM.

I saw the truck on line. They showed me the truck. They showed some other options. It took a while for the paperwork. I drove of with the truck. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Best buying experiences of my life.

By Escape buyer on 6/2/2019 at 1:09 AM.

I've purchased two new vehicles from Stoepel Ford in the last three years and they were the best buying experiences in over 40 years of buying cars. Normally, I dread the car-buying experience, but Stoepel is changing my outlook. With both those purchases, we also dealt with their competitor Ford dealers in the San Antonio area, and that was indeed dreadful. The other dealers were pulling the same old dishonest dealer tricks that they've been using my entire life, so we just walked out and came back to Stoepel. Stoepel did not harrass or badger us with unwanted calls, texts, or emails. In fact, with one vehicle, they never even asked for my phone number or email and let me initiate all the contact on my own schedule. They went to GREAT lengths to find me the exact F-150 I wanted and didn't pressure me to take a vehicle I did not want. When it came to negotiating a price, the dishonest dealer tricks were kept to a minimum (especially compared to other dealers). We initially decided to buy the second vehicle elsewhere, but when the other dealer turned out to be dishonest, we came back to Stoepel, and they honored the deal they had offered us several days earlier, even though they had no obligation to do so, especially since the competition was now out of the picture. I usually don't recommend many businesses, especially not car dealers, but Stoepel really is different and deserves the recommendation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 Star All Around

By Murphy on 6/1/2019 at 11:07 PM.

Congratulations to Ken Stoepel for putting together such a great staff. Everyone was and continue to be the most helpful and professional I have ever dealt with. A big thank you to Steve Black, Kathy Hall and the guys in the Service Dept.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Dups F350 Experience

By Chuckdup on 5/11/2019 at 6:18 PM.

We needed a truck to haul our new 5th wheel and Sam Hernandez was the perfect guy for us!! We absolutely love it!! Thanks Sam!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Car Buying Experience!

By Escape, Brenda56 on 5/3/2019 at 11:54 PM.

We had purchased a car previously with Steve Black & were excited to find him again at Ken Stoepel Ford. From our first phone conversation with Steve to the completion of our purchase today everyone at this dealership made the experience a pleasure. Everyone was courteous & professional & went above & beyond to make us feel at ease & see that our needs were met. We will definitely recommend Ken Stoepel Ford to our friends & family! This was by far the smoothest car buying experience we have ever had!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy, no stress, and LOVE my new car!

By Jkkl on 5/3/2019 at 9:43 PM.

Gary was so easy to work with, responded immediately to our various questions/requests, had everything ready in advance so our toddlers wouldn’t get too restless waiting (plus they got coloring books, puzzles, and fresh popcorn in the lobby!), and in general was a pleasure to work with. Loving the car so far and very happy with our experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Steve Black should be commended.

By Kimo Horton on 4/24/2019 at 10:02 PM.

I, had emailed Steve about what I wanted to do. When got to Kerrville, Steve had the vehicles I was interested in ready to view. After looking and driving one I purchased it that day. An F-150. Thanks again Steve.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a 19 Ford Escape

By Escape 2019 on 4/18/2019 at 6:56 PM.

John always has gone out of way to take care of me..The Stoepel Staff also went out of there way to make me happy..I will refer all my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My wonderful blessing!!!!!

By Blanca E Carrillo Mcgough on 4/17/2019 at 11:53 PM.

I'm so grateful to the Lord for my wonderful blessing that He provided for me through Ken Stoepel Ford and Mr. Steve Black. I have had the blessing of knowing Mr. Steve Black for the past 6 years and the privilege of working with him at his previous employment. He truly is a grate sales man, and there are not enough stars to rate his wonderful work. When you buy a car from Steve you become part of his family, which is how he treats all his customers. I was given the best service, and was treated like family at Ken Stoepel Ford. I would totally recommend my friends and family or anyone looking for the purchase of their next vehicle to go visit Stave Black at the Best dealership in Kerrville Ken Stoepel Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gary Washington is the best !

By Tammy on 4/17/2019 at 3:28 PM.

Gary was so helpful and went over and above to help me get the vehicle I’ve always wanted! then he found my daughters dream car ! Gary is more than just selling cars he really helps you even years after buying from him !

I would recommend this dealer.