Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
3.8  
Friendliness
4.4  
Overall Experience
3.3  
Price
4.4  
Quality of Work
4.3  
Service
1.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Car Buying Experience !!!

By Soulfly 7 on 11/13/2017 at 2:44 PM. Helped by Jim Acton.

I went to Kenny Ross Ford recently to check out a Mustang convertible. The car was in excellent shape & the staff was very friendly & helpful . I bought the car about 2 weeks ago & it is an absolute pleasure to drive . I would not hesitate to buy another car here or strongly recommend them to others ! Great Car , great people & a great dealership !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nervous to Ecstatic!

By BobJr. on 10/28/2017 at 11:13 PM. Helped by Jim Acton, Ben Scott.

My wife and I were in the market for a used vehicle. We were searching the web for local dealers and after talking to family members were steered to Kenny Ross Ford. We were nervous as we had not purchased a vehicle in close to 10 yrs. Our experience there was excellent. Our salesman and the finance dept took the time to make sure we understood our purchase and this was done on a Saturday which allowed me to not have to take time off of work. So far we have totally enjoyed our vehicle and hope to enjoy this car for a few years to come. I will also go back there when we are looking for a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone was great to me

By jeffrey burton on 8/24/2017 at 12:35 PM. Helped by Mike Kiger.

They where great stayed open late so we could test drive different cars on a Friday night no pressure to buy will come back again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love this dealership

By Stcsasha111 on 5/29/2017 at 5:17 PM. Helped by Ziggy.

I always look forward to buying a car at Kenny Ross Ford. The salesperson always is so helpful and not your typical pushy salesman. Thank you Kenny Ross Ford, you always make it so easy to purchase a car from you. Scott C

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

CERTIFIED WARRANTY-NOT USEABLE

By paris711 on 5/3/2016 at 10:44 AM. Helped by service manager.

In August I purchased a 2011 Ford Escape off the showroom floor. The car looked great. The salesman was nice because I have excellent credit. I was told that a CERTIFIED USED CAR meant that there would not be any problems if something went wrong. I asked and was clearly told everything from bumper to bumper was covered. Because it was a used vehicle, I purchased the top of the line EXTENDED WARRANTY through Ford. About one day out, water was pouring out of my tailpipe. I took the car in and they said there was nothing wrong with it. About two days later, I notice one of my tires was low. I put air in it, only to find it low on air two more days later. I stopped and checked it out. There was a tiny pin hole in the side of the tire. I was told I would need four new tires because the wear would not match and it would ride funny. I decided to get four new tires on a one week old car. I bought them elsewhere for price. At five weeks into the purchase, the car started to sound loud and loss of power. I called KENNY ROSS. They said it was most likely my exhaust and it is not covered under the CERTIFIED USED CAR warranty. I said I have the gold package extended warranty. They said it was not covered under that warranty either. Extremely mad at this point, I just couldn't take it to KENNY ROSS for repairs. I got the muffler replaced elsewhere for about $600. You can see where this is going. I spend $17000 on the truck, $2000 on extended warranty, and was told to hit the road.

I would not recommend this dealer.

Overall Rating

1.8  

2   Customer Service
2   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

bad service dealership

By sksguy12 on 2/16/2016 at 4:27 PM. Helped by service: kevin anderson, sales: jim steen.

to anyone reading these reviews, & for the record my name is chris ursiny and i am leaving a legit review for this business on me and my family's behalf. please be aware of the fact that there is a very high probably that many if not all of the quote "positive reviews" are given and done by employees or possibly friends of the company and not actual paying clients like i was. i used to have them do the majority of my work for my past/present truck but quit going to them due to multiple service discrepancies in the past: i will list a few of them here for reference: one of the last times i went to kenny ross was with my old blue f250 4x4 2k5 6.0L truck, i had the "infamous bell housing leak" a lot of the 6.0 leakers had, eng. oil pools in a small amount on the trans bellhousing from the engine leaking somewhere on the bed plate gasket or on top of the engine, i made the usual appointment since i was still under oem ford factory warranty, i brought it in they "checked it out" the only thing the mechanic did was wipe the oil drip up and said there was "no problem" what a joke, they did not want to even find out where the oil leak was originating from! anyone with half a brain would have put in a UV dye in the oil and had me drive the truck around for a week and come back and shine a uv light to follow the oil trail to pinpoint the leak it's not that hard at all. another issue with their service dept was as follows, i had turbo related issues with the 2K5 6l diesel and after i had them fix it, upon my initial under the hood inspection at the dealer's lot before i left the parking lot, i found they broke my dipstick on my truck (while it was there for turbo cleaning service) and i found out about it and called them out on it the next day because apparently the service staff left already and it was only about 5:30pm!! the dealership wanted me to pay i think 70 for a new dipstick, i told them there is no way i was paying for an item they broke while the truck was in their possession. the 2nd issue was during the same incident, i had my change holder on the dashboard center console had about $10.00 in quarters in it when i dropped my 6l diesel truck off, when i picked it up a couple days later i found all the change stolen by some rat in the service dept., someone in the service dept apparently stole all my quarters i used for the turnpike and toll roads, talk about a classy place!! lastly, the only other reason me and my family ever used kenny ross ford was because of the outstanding salesman mr. jim steen whom my family bought 3 new/used vehicles from (ford focus, ford f150, ford f250) after they apparently fired him it was not the same dealing with the company, my personal opinion and advice, steer clear if you value your truck and your wallet, and never ever leave any kind of valuables, or money in your car for safe keeping.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Still can't believe what I was told even when typing it...

By Joe K. on 2/2/2016 at 4:17 PM. Helped by Geoff Jordan.

My 2013 Ford Taurus had the steering serviced as well as oil change and state inspection done. When I picked it up there was an immediate and constant squealing coming from the car that wasn't there when it was taken in. My wife called and they apologized and said bring it back and they would look at it and got her a rental car. So far everything was handled great. They said it was because there was a brake clip installed improperly on a rear tire and that was causing the problem. I changed the brakes myself before the car was taken into the shop and figured they looked at it and it must have been a mistake on my end but if that stops the squealing then it must have been the correct assessment. This was all done at no additional cost. After picking it up the car is still making a squealing noise but it comes and goes. I called in a week after picking it up to tell them about it. I had to talk to Ron Bettencort and then to Geoff Jordan. They said since the steering was the only thing serviced, unless there was a part that Kenny Ross did work on it would be my responsibility. I stated that my car left there squealing and Kenny Ross had me bring it back and told me it was fixed but still making the noise, so if they felt "responsible" enough to bring it back in the first time for no charge why is it different now. The response I got was that "WE DID IT AS A GOOD FAITH GESTURE BECAUSE YOUR WIFE HAD A NEWBORN BABY..." I had to laugh and asked if that is seriously a reason why that Kenny Ross does things differently for people that have 10 month old babies? He said yes because they were concerned for safety reasons especially when a baby is involved... I guess the second time around they don't care anymore? He offered for me to bring the car back in and they would do a visual inspection to make sure if it wasn't a material defect since it wasn't genuine ford parts (If so then I would be responsible.) I asked if that was the case then wouldn't that of been seen when they were looking for it the first time. He told me that not all technicians understand the chemical composition of the numerous compounds used in brake pads and the effects compression has on them and he would have someone that does. I asked him then if he is saying that not all his technicians know how to diagnose a healthy brake pad, to which he told me yes and I shouldn't put words in his mouth. He kept asking me what I expected from Kenny Ross. I told him I brought my car in and when it left it was squealing. When I called back, Kenny Ross felt there was reason enough to attempt to repair the reason, without charging me. Now when it is doing the same thing, just not as frequently, Kenny Ross is saying unless it was something they did service on then they are not responsible for. Which I think is wrong. They told me they fixed a problem and it isn't fixed. When I told him that obviously bringing it back would be wasting both of our times, just that if anyone asks me I would not recommend Kenny Ross, he told me he doesn't appreciate me threatening him. When I laughed and said I am not threatening I am just telling people me opinion and wouldn't recommend Kenny Ross he told me I was blackmailing him... During this call I didn't know if I should be mad or laugh at the stupidity of what was being said. So basically I would not recommend Kenny Ross for anything unless I guess you have a newborn baby. But if you do, don't go for brakes because not all technicians know what a good brake looks like. Also don't mention you won't recommend Kenny Ross because you will be accused of threatening and blackmail...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence

By Kimberly's2015gord on 6/19/2015 at 7:08 PM.

Kenny Ross Ford in Adamsburg has sales associates that make purchasing a new car fun and really listen to what the customer needs are. In my opinion this dealer has the best associates around. This was my second new purchase from Kenny Ross Ford Adamsburg, their service is outstanding!!! Thank you Ben Scott!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy owner of 2015 Mustang!!!

By Mustang2015CM on 4/28/2015 at 1:34 PM. Helped by Paul Sarp.

I am very pleased with my new 2015 Mustang that I purchased recently. I will definitely come back to Kenny Ross Ford to purchase my next vehicle and tell all of my friends to come see Paul Sarp.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

Something Definitely Smells Fishy!!! RUN AWAY FAST!!!

By dgpeete on 2/26/2015 at 4:09 PM.

BEWARE BEWARE BEWARE OF FINANCE TELLING YOU YOUR CREDIT SCORES ARE LOWER THAN THEY ACTUALLY ARE.!!!! BEWARE BEWARE BEWARE!!! SOMETHING SMELLS FISHY!!!! These shysters should be turned in to the Pennsylvania Attorney General for fraud. They have an UN-trusting individual, Ben, I believe his name was, that works in finance. Never in my life have I dealt with someone that was as shady and sleazy as him. To approach my wife and I, who are potential customers with cash in hand, and NOT tell us who the bank was that he had an approval from, is very suspecting. Yes were are upside-down on our vehicle, but with KR giving $18000 and my wife an I coming up to $4000 cash, we would have only rolled $3167 over, this is nothing. When you are attempting to purchase a vehicle from a dealership and they won't give you the details about the bank because, in his words, 'they help me out in a lot of ways, do me a lot of favors, and I just can't tell you who they are unless we complete the deal." WHAT???? RUN AWAY....RUN AWAY VERY FAST!!! We would never complete a deal unless we know all the details upfront. What kind of scam is he running. Also to say our payoff was $20.00 higher than it is is just plain wrong. I mean, it's only 20 bucks, but Is the dealership that hard up that they have to make an extra $20, or was that just a $20 bill for his pocket??? I know the EXACT payoff to the penny, because I retrieved it from my bank the day of the deal before we went to the dealership. and he quoted it 20 dollars higher. SHYSTER!!!! Not only is not telling us who the bank is ,suspect, (red flags are going up everywhere), but we have an approval from another bank for a loan of over $34000 at a rate of 6% and he states, "I couldn't get it to go through because there are certain parameters and if the numbers aren't right, I get little yellow triangles and it won't let me proceed." Again, WHAT??? If the numbers aren't right??? If the numbers aren't right for who?? Obviously for him and the dealership. The only positive thing I can say is salesman Doug Poko was a true gentleman. I feel bad for him that he has to lose a deal because of a shyster like the finance idiot we had to deal with. In all my life of buying vehicles from dealerships, including Kenny Ross in Wexford over 20 years ago, the salesman or finance person has shown us line by line what the selling price is, trade in price, taxes ,price owed, etc etc, and what the final numbers are. He came out with a small piece of yellow paper in his hand and didn't show us a thing. When I put my coat on to leave, disgusted after wasting 3 hours in your dealership and accomplishing nothing, he came back with some credit score forms, saying we needed to sign them because of government regulations. B.S. Number 1. I don't have to sign anything unless I'm purchasing from you and 2. the credit score you say was mine, is definitely not mine. I can GUARANTEE my score is 70 points higher than he said it was, and YES I do have a copy of it. This guy either has NO CLUE when he's talking with potential customers, what he's even talking about, or is just a flat out liar. My guess is FLAT OUT LIAR in an attempt to deceive the buyer and make the dealership more money, and he's not very good at lying. We ended up purchasing a 2012 GMC Acadia Denali from another dealer, a very reputable one, with a fantastic rate through 1st National Bank. This alone will tell you that he was definitely running a scam. Fortunately for my wife and I, this isn't our first rodeo, and we did the smart thing.... RUN!!!!!!!! Needless to say, Google,Yelp and Dealer Rater, is the way to go, to let others know....RUN, RUN AWAY VERY FAST, something definitely smells fishy.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Worst overall experience to date

By JDCrytzer on 10/11/2014 at 5:45 PM. Helped by Chris.

Chris the service representative yelled at me and told me they did not want my business. For my full review check their fb or yelp reviews:

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Called about purchasing a new truck.

By foosiebear on 7/29/2014 at 2:21 PM.

Called not once but twice to buy the Ford Tonka truck spoke with Jay he was a complete jerk and arrogant so much so that two days later we drove to Kentucky and purchased one from a dealership that was very kind. I own a business and would love to know if any of my employees ever treated our customers in such a way and is why I'm taking time out of my day to report this. Also a friend of mine had a same experience at this dealership but was unsure of who he spoke to.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kenny Ross ford was great

By Maedinger1 on 6/20/2014 at 8:38 PM. Helped by Robby Latulola.

Very great service and the finance manager was very great as we'll they really got me in a great car for the right price

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Parents

By mslulu on 5/30/2014 at 12:43 AM. Helped by Ben Scott.

Knowing Ben Scott's reputation we went to Kenny Ross looking for a replacement car for two college sons. In doing my research I looked at two vehicles the focus and the escape. I am partial to SUV's as I drive one I test drove two types of Escapes. I expressed to Ben that I really needed two Escapes and I had a budget in mind. Needles to say we entered that dealership around 10:30am and left the dealership around 2:40pm with two Ford Escapes. We had to call our son's and gave them only an address to show up. When they arrived they thought that we purchased only one car when in fact we purchased two Ford Escape Limited. Our son's were very happy! The parents were very happy! I have seen the ads in the paper and the commericals on TV and they are true. Great job to the team at Kenny Ross in Adamsburg. Dorothy and Kevin Carter Allison Park, PA

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Craig is a wonderful salesman, not pushy, and very...

By Kellbell213 on 3/26/2014 at 5:45 PM. Helped by Craig Ziegler.

Craig is a wonderful salesman, not pushy, and very friendly. I had to take my 2 year old daughter with me when I was purchasing my car and the entire staff at Kenny Ross went above my expectations to make my daughter feel welcomed at the dealership. Craig was very quick to get me the great deal on my vehicle and even though I have had a few minors problem with it, the Kenny Ross team, Craig included, took excellent care of me and got the issues fixed. I would recommend Craig and the entire Kenny Ross team!

I would recommend this dealer.

Overall Rating

3.0  

1   Customer Service
3   Friendliness
3   Overall Experience
5   Price

This will be a 2-part review. First - the sales...

By rquinny20 on 2/20/2014 at 10:47 PM. Helped by Bob Walley.

This will be a 2-part review. First - the sales experience. A friend recommended me to Kenny Ross when I was looking to buy a new truck, so I figured I'd check them out. Turns out the price I got on a brand new F150 was amazing. The salesman was slightly pushy and was not very knowledgeable about the functionality of the truck (did not know about differentials, 4x4, the stuff that I care about - I go off road often and wanted to make sure the truck was equipped with the parts I desired). He did know about all the fancy new tech stuff thats in the new Fords, so I will give him that. Other than those two negatives, the overall sales experience was great. Financing was a breeze, I did not get pushed to buy all the fancy insurance items that they try to sell you before closing the deal (I told him up front I didn't want it, and he said okay and that was it). I wanted to take a night to think over the buying of the truck, and instead of leaving it on the lot for anyone else to buy it, the salesman and sales manager decided to bring it in to the showroom and take the window sticker down for a day so I had time to decide without worrying someone else would take it. The salesman even followed me home to get some required information that they needed to file.. this might not be considered professional but I thought it was above and beyond service wise (I live 20 minutes away). Anyways, A+ for overall sales experience. Now to part two - The service experience was HORRIBLE. Today I booked an appointment at 11:30 to get a simple oil change and tire rotation. Something I could have done myself in 20 minutes after work but decided the dealership would be easier and I wouldn't have to deal with the mess. I arrived early, and they took my keys and asked me to wait in the waiting room. I decided to walk around the showroom a little to look at the new cars. I was interested in the new Mustang, and had some questions for a salesman. I asked a man as he walked by, he laughed (like I couldn't afford it) and said he'll get someone. Nobody ever came over. After half an hour of giving them my keys, I went to check on the progress. The truck hadn't been touched yet, and the service rep said he had to apologize they were all on lunch. He said it would be an hour.. I thought okay, I'll come back later today instead of waiting that long for a simple oil change. I was slightly frustrated but I'd get over it. Then another service guy said don't worry about the wait, he'll pull a mechanic in real quick to do the simple service. I felt good when he said that.. so back to the waiting room. 30 minutes later I went to check on progress again. No service reps were at the service desk and no mechanics were in the service area. I was beyond frustrated when I saw my keys hadn't moved from the desk, so I grabbed them, ripped the service tag off, got in my truck and left... Oh and the last part of the day - NOBODY ever called me afterwards. What if the truck had been stolen? Sure, they could have put me not being their and the truck gone together and realized I was mad and left, but still.. After that I will never be back to this Ford dealership for service. And the best part was a few hours later, my friend texted me about where I bought my Ford and if I'd recommend them - wanted to trade in his Wrangler on a new F150. I still haven't responded due to how frustrated I am with today. Maybe the good sales experience will lead me to giving them a thumbs up, but at this point maybe not.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Doug Poko is THE BEST car salesman we have EVER...

By sarah34jeff on 2/13/2014 at 7:55 PM.

Doug Poko is THE BEST car salesman we have EVER encountered! Never once have I walked on a lot and didn't feel like I was getting played until we met Doug last night. My review can obviously only ADD to the tons of other positive reviews on him, which truly shows what a stand-up salesman he is. I wish there were more stars and more ratings to give. When we need purchase another car, there is NO one else we will go to! Thanks to him our growing family can now ride comfortably.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

As always Kenny Ross and it's employees are first...

By ralphabc123 on 9/25/2013 at 3:50 AM.

As always Kenny Ross and it's employees are first class. Twenty years of relationship and going strong. In addition Ford autos never fail to be first class as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Doug was extremely helpful. I came in with a trade-in...

By dldine on 9/3/2013 at 8:22 PM.

Doug was extremely helpful. I came in with a trade-in vehicle in bad shape, little money down, and subpar credit. Doug helped me get a good deal on a gently used car with only 30,000 miles in great condition. Additionally, the process moved quickly and I was in and out of the dealership in a pretty short time.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price

First off, let me start by saying that the buying...

By val1874 on 8/7/2013 at 1:39 PM. Helped by Service Department.

First off, let me start by saying that the buying experience was overall very satisfactory. Anthony Croushore was very helpful in the sale process. My first visit for service was totally satis factory and quick. This is where the pleasantries stop. I purchased a 2012 Ford Transit Connect about a year ago. Several months ago it started to develop some transmission issues. I had it in for service and was told they couldn't find anything wrong. A few days ago the van stopped shifting all together and lost reverse. I promptly took it to the dealer for service. When I got there I was met by a fairly rude customer service rep who was not helpful at all. All I kept hearing was I should have called first and they couldn't even look at my vehicle for two weeks. He even advised I should take it to another dealership. At this point, being really pissed off, I asked for the service manger who was not around. At this point I went to talk to my salesman to see if he could maybe help. The salesman seemed like he was going to try to get this taken care of, and said to call him later in the day. I did. No answer. No return call. Same with the service manager. No return call. After 2 days it took me driving to the dealership to even get an update. Nobody had even looked at the vehicle yet. Now I wasn't expecting immediate service, but 48 hrs? In order for Ford to cover a rental it at least needs to be diagnosed. At this point I called Ford customer service and filed a claim. My salesman attempted to call, but still nothing from the service department. Now I own a small service company, so I have now been down for three days still with no answer on my van. I now have to go an rent a vehicle out of my pocket because I refuse to treat my customers as I am being treated by Kenny Ross Ford. Moral: They are quick to sell you a vehicle but not to fix problems. Incidentally I am in apposition to buy 2 more service vehicles and I can tell you I would NEVER buy from Kenny Ross Ford again. I would recommend the same to anybody thinking about buying a Ford product.

I would not recommend this dealer.