Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.2  
Friendliness
4.4  
Overall Experience
4  
Price
4.2  
Quality of Work
4.3  
Service
3.6  

Dealer Reviews

Show:  

Overall Rating

2.4  

1   Customer Service
4   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Buyer beware

By Unhappy Buyer on 9/15/2019 at 9:58 PM. Helped by Not sure of the name.

We decided to buy a used vehicle at this dealership. We have 50% of the money the day we made the deal and wanted to pay the other 50% at time of pick-up, which was to be the next morning. (The vehicle wasn’t detailed the day we decided to buy it.). They were unwilling to wait until the next morning for the rest of the money so we were forced to take out a loan. We were not asked about how we wanted the loan set up and when we went to sign the paperwork, they had set up 4 years of payments for a loan that was less than ten grand. Ridiculous. We went with a license plate to transfer to the new vehicle. About three weeks after the deal we got another plate in the mail. We were charged for new plates even though we had plates. Overall it was a poor experience and we won’t be shopping for vehicles at any Kenny arias dealership. We had a similar experience at another Kenny Ross dealership a few years earlier and we really hoped things would be different.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Convenient and Professional

By Styson on 9/5/2019 at 2:15 AM.

My experience with this dealership was painless and very rewarding . Mr.Scott was very humble and so very professional and knows his job. He showed me everything associated with how my new vehicle operates and even helped me clean out my old one and transferred my blue line plate to the front of my new one without hesitation. This was the best purchase with a new vehicle ever. .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Knowledgable professional and helpful

By Ree on 8/31/2019 at 2:17 PM. Helped by Adam Martin.

I have to say thank you to the people at Kenny Ross... terrific experience!!! I will recommend them.to friends and family.. And my next vehicle purchase will be with Kenny Ross.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

inspection

By Cricket55. on 8/30/2019 at 8:38 PM. Helped by Mike Kiger and John Muchow.

We were both created by staff, staff knows my family, We are very well treated.Great service. Enlightens us prior to any additional service that may be needed. And length of time in order for ur safety. Talk to sales person and General Manager , keeps me posted on up coming events Of offers with Ford for my next purchase this coming year. Could not ask for better custom service, they remember their customers. Been a regular customer for 20 yrs plus. Plane on staying.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Never will go there again

By Milkman2499 on 8/20/2019 at 10:32 PM. Helped by Paula mooney.

Female service employee was horrible ignorant and not helpful had issues with my vehicle they keep telling me there’s nothing wrong with it I waste my time going there and money There are many things wrong with my vehicle and they will not fix it when I went to pick up my vehicle today the radio Would not turn on they said it was electrical but still wouldn’t fix it

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall inspection

By Dave on 7/29/2019 at 6:04 PM.

Great job when in for inspection also took care of the recall Thanks again good job yeah but my car is a Chevy before I like my new floor and explore

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service everything went smooth

By Robingar on 7/25/2019 at 8:23 PM. Helped by Used car salesman John M, Donnie Prescot, Ben Scott and John V.

We contacted our salesman (Donnie Prescot) about a f150 we looked at on a Sunday afternoon. They let my husband take it for a ride then bring it home for me to see. We loved it took it back next day. And bought it that night. Everyone from the salesman to the fiance manager was so polite. They went above and beyond to get us what we wanted. I'd like to thank Donnie Prescot, John Mochov probably spelt wrong lol, Ben scott and Another john you were all so nice and polite. Thank you again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick oil change

By BethieMae on 7/24/2019 at 8:14 PM. Helped by Richard Kolling.

No problem with this quick oil change . Very pleasant staff . Thanks for the coffee. Will return the next time . They even washed my car today!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Notch Service

By MarcFord on 7/20/2019 at 7:30 PM. Helped by Paula Mooney.

Service Dept was nice enough to squeeze me in when I mixed up my appointment date. Also found a coupon for me to use when mine had expired. Very friendly and professional. The service on my vehicle always meets or exceeds my expectations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Mike P on 7/16/2019 at 3:35 PM. Helped by Mike kiger, bill the sales manager, and the finance manager who's name I can't remember..

Courteous salesman, very pleasant, professional, and extremely helpful in finding me the right truck for my needs at the right price within my budget. Would highly recommend to friends and family.

I would recommend this dealer.

Overall Rating

2.8  

4   Customer Service
4   Friendliness
2   Overall Experience
1   Quality of Work

Fuel pump Recall repair

By John on 6/16/2019 at 6:46 PM. Helped by Do not remember his name and did not get a copy of services rendered.

After receiving the recall notice from Ford I went back to Kenny Ross to get the repair taken care of. A supposedly simply repair has turned into major inconvenience. After the first recall repair the car developed a starting problem and a leakage of gasoline. Four visits later the car still has the same problem. Leaking gasoline in the garage could potentially be a hazardous problem. The service dept was accommodating but at this point the problem should have been corrected.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By RichH on 6/15/2019 at 11:29 PM. Helped by Ron Schwartz.

Ron Schwartz was awesome to work with, best car buying experience I have ever had. Price was more than fair and they gave me a great deal on my trade-in. Best part about it was I was in and out of there in under 3 hours!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Reggie Little.

By Bobbyj on 6/15/2019 at 4:04 PM. Helped by Reggie Little.

Reggie Little was so courteous, professional and knowledgeable, he did nite pressie us, we came to this dealership to buy a car from him because of his reviews and he met every expectation. He is truly an asset to this dealership in Irwin. We recommend him highly . We purchased a 2019 Terrain and would buy from him ONLY again. Thanks again for making this a hassle free purchase, no pressure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2nd truck from Kenny Ross

By Hank on 6/1/2019 at 4:56 PM. Helped by John Miller and Bernie DiLoretto.

Just picked up our new F350 diesel after trading in our F150. We would never go to anyone else. The entire process, service and sales is top notch. Highly recommend. We also bought a Subaru from Kenny Ross a few years ago and we had the same wonderful experience

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent

By Dawna89 on 6/3/2019 at 11:06 PM. Helped by Brian Smoody.

I had such a great experience at Kenny Ross. They were so polite and did what they could to make sure I drove away with the car that I wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Rachel on 5/27/2019 at 11:17 PM. Helped by Donald Alexander, finance manager.

Don was awesome and helped us with exactly the car we wanted. He didn’t up sell us. He helped us to expedite the process. Finance was awesome also and met an online warranty cost. Everyone was helpful and friendly. I love the car and everything about the dealership was a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time service customer

By mullin.chad on 4/6/2019 at 11:45 AM. Helped by Joji Vakasisikaka.

Had a great experience. The advisor, Joji, was quick to answer questions and very knowledgeable. I will be definitely returning for my future service needs.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very efficient service

By didi11 on 3/28/2019 at 3:11 PM. Helped by Don't recall.

I stopped for a 15000 mile check, oil change, tire rotation. The car was on recall so they took care of that, too. Took a little extra time, but I didn't have to bring the car back for the recall check. I appreciate the coffee!

I would recommend this dealer.

Overall Rating

3.2  

2   Customer Service
4   Friendliness
3   Overall Experience
2   Price
5   Quality of Work

Interesting

By Ford user on 3/5/2019 at 1:15 AM. Helped by Service advisor.

Went in for inspection, emissions and oil & filter change. Asked if there was a deal on getting the Works, the answer was no and it cost me $49.84. Two days later received email of special on The Works of $29 to $39. “Rip-off.” After spending $386 nothing was applied to my owner advantage? I believe this could of been handled better.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went the extra mile for me!

By Uncle Andy on 2/25/2019 at 5:35 PM. Helped by Jim Jenkins, Jon Miller.

They worked with me on my trade like no one else was willing to do. They brought the car I was interested in to me, and were willing to close at my house! I appreciate that kind of service! I would And have recommended them to my friends ,and more importantly to my family!

I would recommend this dealer.