Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience

By Srdog on 8/16/2019 at 5:23 PM. Helped by John (Manager).

Went up here to look at a nice used car with low miles but was a little above our budget. Didn’t really expect to make a deal because I fully excepted the same song and dance you get st most dealerships. Kind of with the idea that at least we tried. Pleasantly surprised when they were willing to negotiate and sell the car to us at a price that was in our budget. We felt we got a great deal on a great car. I felt it was fair for both sides. I would strongly recommend Kenosha Subaru for your next vehicle purchase. I think the name of the manager that approved the desk was John. He was awesome as well.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
3   Overall Experience
5   Price
4   Quality of Work

Damaged my dashboard

By dieter_schulze92 on 8/16/2019 at 4:48 PM.

Brought the car in for an airbag recall. Technician damaged my dashboard by digging tools into it. Turned around in the parking lot and showed the service manager. They contacted an interior detailing specialist and paid for them to fix it. Downfall was having to come back with a busy schedule. Otherwise Rachel and the service manager were extremely nice and welcoming. I will be coming back. A Subaru enthusiast group in southern Wisconsin and northern Illinois recommended this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, friendly service!

By christiecoffee9039 on 8/16/2019 at 2:16 AM. Helped by I think it was Rachel helping us....can't recall..

Thank you so much for catering to our needs! We needed an oil change and tire rotation after putting 8k miles on our new Ascent the past few months! My husband and I both teach and had a small window of time in which to conveniently get the vehicle in for service. I called in the morning, and you squeezed us into the schedule. In about 30 min. everything was set and ready to go! The bugs were washed off the grill, and extra time was spent patiently explaining a few features of our new vehicle we couldn't figure out. Thank you so much!

I would recommend this dealer.

Overall Rating

4.3  

5   Customer Service
5   Friendliness
3   Overall Experience

Nail in tire.

By dielehner151 on 8/15/2019 at 4:39 PM.

Just average hi.no one there on a Saturday to say how you like your Forester 2018.felt like a average person not important at all. It’s like all dealership no appreciation your just a number.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

They fixed my tire problem.

By thegohs on 8/12/2019 at 8:43 PM.

I had made a turn to leave my bank to sharply and ended with a shredded tire. When I made the appointment they were able to replace the tire, realign all the tires and were very respectful to the wife who made the trip necessary. It did take two trips since they had to order the replacement tire but all went well. I'm just sorry that I didn't get the names of all the people who helped so I could thank them in this review.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

pleasure of dealing with kenosha subaru

By toothgumper on 8/9/2019 at 6:08 PM. Helped by whom ever took care of me for the trailer hook-up, he was in the cycle mishap with arm brace.

john bamber and the crew have been fantastic in the process of purchasing my car. My wife whom also owns a cross trek2018 was way more impressed than where she got hers. except for the distance from where we live you can expect to see us for things. thanks

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

No comparison

By Happy guy on 8/8/2019 at 5:28 PM.

If you’re in the market for a quality car, at a fair price, then Kenosha Subaru is the place! From the moment you’re greeted, to meeting other departments and staff, to getting a great buy and a smooth closing, you’ll feel valued. Couldn’t have asked for a better experience!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience!

By Comcat on 8/5/2019 at 4:44 PM.

After researching on line, the Subaru Forester looked like a top choice for my wife and me. We stopped by our local Kenosha Subaru dealer to look at a Forester to see if we liked it. A very personable young lady, Stephanie Hafez, introduced herself to us as one of the Subaru sales consultants and asked how she could help. She escorted us into the dealership and we all sat down. Stephanie asked what we were looking for and explained all the different options available to us. I gave her the price I was looking to pay along with the main options we were looking for. After listening to us, Stephanie suggested a vehicle on the lot that she thought we might like to try. It was a used loaded 2016 Forester Touring model. It was right in our price range and my wife and I loved it. On our test drive, Stephanie was extremely helpful. She answered all our questions in as much detail as we cared to know. She confessed to being a Subaru owner herself was very enthusiastic about owning a Subaru. Before buying the vehicle, Stephanie arranged for me to drive the vehicle into town and have my mechanic look it over. My mechanic loved it too. Overall, we had a very positive experience buying from this dealership. Our sales consultant, Stephanie Hafez, was a big part of our great experience and we would buy from this dealership again without hesitation. George & Anne

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent customer service started with my first phone call

By Wonderful experience on 8/4/2019 at 1:56 PM.

Having worked in a customer service industry it was a pleasure to experience at all levels the attention to detail and the friendly professional service that we received, It started with a phone call to Laurie who answered all my initial questions and set up a appointment to visit the dealership. Joe greeted us at the door and then went through a series of questions to determine which Subaru would best meet our needs, Throughout the purchase process, he was friendly, no pressure and personable. He took so much time to completely walk us through the vehicle before we even took it off the lot. The test drive was not just a cruise around the block. It could have been a defensive driving class as he had me test out all the amazing safety features that the Outback has. Working with Aaron was also a seamless process and the paperwork process was easy and relatively quick. I will definitely be recommending Joe and Kenosha Subaru to anyone looking to purchase a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best test drive and purchase ever.

By 29winnie on 8/2/2019 at 12:18 AM.

I walked into the dealer just looking to do a test drive of a Crosstrek and left with a new one. Everyone was super friendly and helpful, Joe was able to assist me in finding the vehicle I was interested in to test drive. Joe explained the in’s and out’s of a Subaru since I had never driven one before. Hands down the test drive was the most fun I have ever in any of the automobile’s I have ever owned. I was really amazed that I was able to put the Crosstrek to the test. From the time I came in to when I left was about 2 1/2 hrs and the entire time I was there Joe was explaining all the details about my purchase and the different features of the Crosstrek. He made sure that I was comfortable with the features and if I had any questions about the Crosstrek. Financing was a breeze and Aaron explained everything to the last detail. I am so happy that I made the decision to go in for a test drive that day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Author76 on 8/1/2019 at 7:35 PM.

From start to finish I had a great experience. Car buying can be very stressful and I had a very unique problem that needed extra loving care. Everyone was very understanding and did their very best to give me the best deal they could. They gave me space when I needed it to think and talk things over with my family. There was no pressure or double talk. They were honest and up-front about everything. I felt they truly cared and understood my needs. I drove away with my brand new Subaru feeling confident, excited, and in control. I have no regrets about anything and know I got the best deal. I highly recommend Kenosha Subaru for any and all needs someone might have!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

buying my new Subaru

By ebgb on 7/26/2019 at 4:14 PM. Helped by Abbie Meyer.

Never felt so comfortable at a dealership, easy going, no pressure sales or shell games, easy negotiations and I was out of there in a new Subaru Impreza at a great price.

I would recommend this dealer.

Overall Rating

2.4  

2   Customer Service
1   Friendliness
2   Overall Experience
3   Price
4   Quality of Work

Blah.,

By jessica on 7/25/2019 at 5:15 PM. Helped by None.

No one said a word to me when i walked into the service department. They all saw me, I didn’t get a “I’ll be right with you” or a nod or anything. I had an appointment and the people took care of every walk in, even people who arrived after I did. No one asked me anything. People just drove their cars up and someone took care of them. Since I don’t work there, and there are no signs telling me what to do I stood there like an idiot for 10 minutes. When the guy finally got to me there was no “sorry to make you wait” or anything. When I bought my car everyone was so nice and accommodating, but I guess Subaru has my money now so customer service is out the window. I guess I expected better after spending $46k on a car. I have no idea of anyone’s name who “helped” me, i was too annoyed to look.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and efficient!

By dlmaxwell on 7/23/2019 at 6:17 PM.

I went in for an oil change, and was told I would be done in 45 minutes to 1 hour, and I was out in 40.

I would recommend this dealer.

Overall Rating

3.0  

3   Overall Experience

Problem not resolved

By karend on 7/23/2019 at 12:10 AM.

My car has been into the service department twice due to my CD player quite often will not recognize my audiobook cd's. The CD player plays a CD and then does not recognize next one.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The sales staff was excellent

By mikewarren85 on 7/22/2019 at 3:47 PM.

We had a very pleasant experience with the sales staff and the finance gentlemen. I truly left feeling that they were there to help us get into the car we wanted without getting us to overpay for things we did not want or need.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By jeni.preskar on 7/15/2019 at 10:45 PM.

I would highly recommend this place. I ran over some metal on the High way and had to get towed to this dealership. They were very helpful and understanding of my situation. I was towed there late in the day and they squeezed me in to check for any damage. They ended up waiving the diagnostic fee and only charged me for the labor to check for damage. They were fantastic! From beginning to end, All the Subaru employees (Roadside Assistance and Dealership) helped make a stressful situation much easier to handle. I will forever be a Subaru customer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Subaru service a must!

By iamgabbee on 7/15/2019 at 5:23 PM.

Super efficient! Work was done on my car in record time! The wait was very short! There is a comfortable waiting area! Employees are exceptional!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always friendly

By NDRISSEL on 7/11/2019 at 5:38 PM.

Matt is always friendly when you come in for service and we always get a good wash job and the waiting area is always clean

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Subaru Crosstrek

By Spreker on 7/9/2019 at 2:07 PM.

We bought our first Subaru! We did a lot of research and landed on the Crosstrek. What a surprise! The car is absolutely incredible. We loved all the safety features, the car was much roomier on the inside than we thought, and the ride was surprisingly smooth, tight and quiet. Best driving car in its class- by far! We liked it so much that we bought two. Robert and the rest of the staff at Kenosha Subaru were very kind and easy to deal with. It was very noticeable how much Robert and the team were going out of their way to make sure we were happy and satisfied with our Subaru- and this was all after we already purchased the vehicle! I would highly recommend Kenosha Subaru and Robert Rocha.

I would recommend this dealer.