Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.4  
Friendliness
4.9  
Overall Experience
3.9  
Price
4.5  
Quality of Work
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kerlins service department has taken good care of us

By Alice Campbell on 9/16/2017 at 3:37 PM. Helped by Steve Caudill.

Kelis has helped us so much over the years: from common sense service issues, to new or used purchases, to quality care. THANKS to a great team!

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
5   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Isusu Axiom Purchase of 3/3/17

By Mike on 4/6/2017 at 9:32 AM. Helped by Hugh and Steven in sales department..

To make a long story short, an oxygen sensor was not functioning upon purchase of automobile. It was replaced free of charge on 4/4/17. The transmission began to slip and was taken back to the dealer. Now I am stuck with a $4,000 vehicle with a malfunctioning transmission.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought used Envoy

By Ron on 2/7/2017 at 9:38 PM. Helped by Steve Caudill, Hugh.

Great to have salesman and sales manager stay after hours to serve me and allow me to take the car home for a closer look. At time of delivery I appreciated the help to get everything switched from my trade in to my new used car. Best customer handling I've ever had. Thanks for your help, Steve keep up the good work and God Bless.Ron Wolf

I would recommend this dealer.

Overall Rating

3.7  

4   Friendliness
3   Overall Experience
4   Price

Missed Opportunity

By JohnB on 1/2/2017 at 1:49 PM. Helped by Jake Ritchie and Stephen Caudill.

I've bought two used "program vans" -- 15 passenger Ford E350 XLT vans from Kerlin in the past. It was a good experience, and I wanted to repeat it. I've always trusted Kerlin. Well, perhaps I was too vague when I described what I wanted when I came to them in October and said I was hoping they might locate another used E350. I do know that one of my contacts along the way exited Kerlin without my knowing it and weeks went by without my hearing from them. Bottom line is, I needed the van. I was motivated by a high mileage (272,000) van I needed to upgrade, and a tax burden I needed to alleviate. For some reason, this time around Kerlin didn't take my request seriously. I ended up finding a van on my own, traveling 100 miles to get in on December 30 -- just under the wire to meet my tax write off deadline.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service

By MikeWeaver on 11/25/2016 at 6:01 PM. Helped by Stephen Caudill, Aaron Cox.

Steve was very professional and willing to work with our convoluted schedule! Aaron Cox was also very professional and made our buying experience a good one!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wife's first new car!

By Bryan on 11/14/2016 at 10:49 PM. Helped by Stephen Cauldill, Hugh Janda, Valerie Warner.

After 30 years, I never thought I would be able to afford to buy my wife a new vehicle. Stephen took some time to explain how a lease has changed over the years and it was a great way to be able to afford a new vehicle. Today I get to see a great smile on my wife's face as she drives her new Ford Explorer into the garage. Thank you Kerlin's!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mint Expedition, Mint Service

By Britt on 11/4/2016 at 8:44 PM. Helped by Stephen, Hugh, Aaron, Valerie.

We had a GREAT experience with the Kerlins when we recently purchased our used Expedition. Hugh, and Aaron helped us find financing that was more than 4% less than what we had on our trade in. They even surprised us with a giant bow placed on the hood when we came out to take her home.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Same family feel as always.

By Old Finance Guy on 11/3/2016 at 12:32 AM. Helped by Aaron Cox, Rick Kerlin, Val Warner..

Leased Fusion for a great deal! Rick worked hard to get car traded so I could capitalize on the rebates! Finance guy Aaron was great

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

The worst dealership EVER!!!!

By Ahailey on 12/3/2015 at 4:13 PM. Helped by All.

If you live in the Silver Lake, Indiana area, and you're looking for a new or used vehicles, please do not go to this dealership Kerlin Motor Company! They're the worst dealership ever!!!They're customer service sucks, they take advantage of people, and there vehicles are garbage!!! I know someone that purchased a vehicle from them for about $25,000. They had it less then 10hrs and the vehicle broke down. They took the vehicle to the closes Ford dealership and they were told that the vehicle needs a new Engine! Please share this message and save the next person from purchasing anything from this dealership that take advantage of our people! #badbusiness

I would not recommend this dealer.