Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.5  
Overall Experience
4.3  
Price
4.4  
Quality of Work
4.4  
Service
3.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

treatment

By coastlinemec on 10/17/2019 at 6:27 AM. Helped by Jimmy Eaton.

I talked to the salesman a couple of times and he kept the communication open between us when the right truck came through we talked and I went to look at a couple of the trucks it was a no pressure situation and really easy to work out. really on top of my book for Mopar.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people!

By Janet Adams on 10/12/2019 at 4:25 PM. Helped by Evan.

Mary, Dave, and Evan were amazing! Super friendly and courteous! Definitely recommend them, made purchase from Alabama super smooth! Great prices and great people to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Joseph and the dealership were great, worth the drive!!...

By Trippy on 10/11/2019 at 12:04 AM. Helped by Joseph Bernard.

Joseph and the dealership were great, worth the drive!! Great inventory on 2500 diesel trucks. Price was good and the dealership was nice and clean.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So worth the drive

By jsalyers on 10/7/2019 at 3:23 PM. Helped by Scott Pickard.

We drove over 2 and half hours to come to this dealership. After researching several different dealerships we found the best price here. We came onto the lot and was greeted by friendly staff. We was not pushed into upgrading what we had been looking. The entire staff from the salesman to the lady that showed us all the features of the truck was very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealer In the USA

By John G on 10/6/2019 at 12:37 PM. Helped by Jeff & Dave Sales Manager and Finance Manager.

I shopped their inventory on line, Chose the truck I liked. Called them and within a week I had my New Ram 2500 at my front Door. Best people to deal with ever. Chatted with Jeff, Angela, Mary & Dave. Nice's People ever. They Hooked me up With Shannon from Hanover Transport. Quickest and easiest deal in History. Highly recommend them to everyone. Thank You Kernerville Dodge, John Gally in CT

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recent purchase 2019 Ram from Mary Badgette

By wallen on 10/3/2019 at 1:59 AM.

Worked with Mary on recent purchase of 2019 Ram and had a great experience. She was very helpful and explained everything to me on the sales. When I wanted a change on the interior she oversaw the modifications and did a fantastic job on the leather seats in my new Ram. Would buy again.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price

I wouldn't trade nickles with this dealership.

By whited30 on 10/1/2019 at 8:56 PM.

Either they are completely shady and actively running gimmicks and exploits, or they are so disorganized that their left hand doesn't know what their right hand is doing. I wasted 5+ hours round-trip driving to make a trade only to find out they had misquoted my trade-in value and were offering me a full $1,000 less once on site. Although it was their mistake, they did not feel any obligation to make it up to me. Additionally, they require a $500 deposit which is non-refundable to hold a vehicle for 3 days. Which means, EVEN IF YOU COME TO LOOK AT THE VEHICLE AND ATTEMPT THE TRADE, if something else falls through, they will not refund your money by policy -- even if what fell through was their mistake! That means they pretty much entirely eliminate your ability to negotiate once they have the $500 deposit. I'd rate them a -5 if it were an option. I've bought and traded dozens of vehicles in my life and this dealership is by far the worst I've encountered.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By John Delacruz on 9/29/2019 at 2:52 PM. Helped by Jim Coker.

This dealership made the whole car buying process a breeze. They are super friendly and very fast. I will definitely buy from them, from now on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second purchase

By Smoke913 on 9/25/2019 at 3:24 PM.

This was my second truck that Angela and Mary helped me pick out. Service is 10/10 across the board they are incredible. Thank you so much will be back again in 5 years for my next RAM 3500

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient, free delivery, good deal

By Durango Girl on 9/14/2019 at 5:45 PM.

I bought a new Durango, I live 320 miles away, we transacted the deal by phone and text. Very easy and convenient. They gave us a very fair price for our trade and a good price on the new vehicle. They delivered the vehicle free of charge and picked up my trade. Very positive experience! Will buy again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By Ted and Shawn on 9/8/2019 at 7:24 PM. Helped by Scott Pickard andShelby Powell.

Awesome experience working with Scott. This was my second purchase of a new Ram Truck and surely not my last. We were in and out in less than 2 hours. What other Dealer can you go to and accomplish that!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Daniel Pardron is awesome! He needs 5 stars!

By charger 392 scatpack on 9/5/2019 at 11:18 PM. Helped by Daniel Padron.

Daniel Padron needs 5 stars. He went way out of his way to help me get a car without even stepping foot on the car lot.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sell a car but does not give service after the sale.

By Marie on 9/3/2019 at 5:45 PM. Helped by Chelsea Lambert.

Called 9 times and finally got someone to answer. Recall on airbag. Well made appointment with a Chelsea. Call the day of appointment and it took me over 12 calls for someone to answer and then got transfer to a voicemail. Call back on 13th time and they told me that they have no record of an appointment. Now they tell me it will take 2 weeks to get an appointment with the part they need. So there is a recall and they do not have the part in stock. Well brought one car there and will never go back and buy another one. Service is so sorry. Older and have always brought new cars and never experience this bad of a dealership. Sounds like they just want to sell a car and not have repeat customers.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchased a New Ram on the internet

By Vickie on 8/23/2019 at 11:38 AM. Helped by Kaylin McCrea.

Great Communication, Very please with attention to detail and professionalism was outstanding. The entire experience was great for start to finish. Recommend this dealer ship if you are looking for a great deal

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience at a dealership!

By CarrieD on 8/22/2019 at 8:28 PM.

After trying a couple dealerships and getting the run around... Ricky was able to get me in a van with the payments I needed and an interest rate I never thought I'd be able to get! Best guy there!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

David Sutphin,

By Doug123 on 8/17/2019 at 2:25 PM.

We are very pleased with service that we received from Kernersville Chrysler Dodge. His attention to detail, courtesy, and professionalism was outstanding. The entire experience from start to finish was excellent. Daniel in internet sales did an outstanding job of informing me about the 2019 ram. David did a hands down amazing job making my experience fantastic.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible service

By debInWS on 8/17/2019 at 4:58 PM. Helped by TJ, Joseph, Lenny.

@KVCDodge will not ever return a call and worse, is either incapable of diagnosing issues or dishonest and continually charging for "fixes" that don't fix anything. Our 2013 Wrangler was acting up, cutting off and seeming to transmission slip. We took it to KVCDodge. Lenny never called us, so after a couple of days and many messages left and FINALLY getting through to Lenny, he told us the software needed updating. $130+. No change. When we took it back and made another half dozen calls that were never returned, we were told it need to have the carburetor blown out. After that $160+ and no better performance, we stupidly took it back. After a couple of days and about a dozen calls, they told us the starter suddenly died (we never had any issues with the Jeep starting). By now we had contacted service manager John Powell. We told him we have a trust issue and want to see the starter. We paid the $360+ for the new starter. They continued testing and after days and many more unreturned calls, they told us that the Jeep is programmed for a 17" tire and the tires are 18", so they re-programmed it. When we picked it up, there was no old starter. I called many, many times and first spoke with TJ in customer service. He said he'd call me back that afternoon. The following week when TJ didn't call me, I called and got through to Joseph, who assured me he'd have John call me. That was on a Friday. Monday TJ called me (the only call they ever made to us) and said John will call that afternoon. That was 3 weeks ago and NO ONE HAS EVER CALLED US. A horrible experience. Don't trust these liars.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Fantastic Experience

By Jeep nut on 8/15/2019 at 10:36 PM.

My experience with Kernersville Dodge Jeep Chrysler was fantastic. From the first phone call to the delivery of my new Jeep Gladiator. Everyone was very knowledgeable and friendly. The sales women helped me through the buying process and turned me on to the service department who helped me out. I would recommend Kernersville to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great experience

By Tonyd2019 on 7/26/2019 at 2:37 PM.

First time dealing with this dealership. They had what I was looking for in stock and they put together an OTD price that I didn't have to spend days haggling over. Courteous and friendly staff. Definitely consider this dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Never actually saw her

By Vvvvvvvvvv on 8/8/2019 at 4:47 PM.

I never actually saw her. Another salesperson did the work for her. I bought the car Tuesday. I noticed there was a mechanical problem later that day and I called and talked to her about it and asked her to talk to the maintenance department about it. She said she would call me back but never did. I took it to a dealership in Winston-Salem today and they are having to replace a wheel bearing.

I would not recommend this dealer.