Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.6  
Overall Experience
4.3  
Price
4.4  
Quality of Work
4.4  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine oil change and factory recall repair

By Cowboy shooter on 7/17/2019 at 11:26 PM.

Lori and Pete were extremely considerate of my time and care of my truck. Kept me informed of progress.Mandy in detail/wash always makes sure my truck well taken care of in her area. All three are a pleasure to do business with,highly recommend Kernersville Dodge. Only place to buy a Ram truck , best price and best service. I drive by two other dealers to get to this ONE.

I would recommend this dealer.

Overall Rating

3.2  

1   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Good work... just no communication on this visit

By CharlestonCherokee on 7/17/2019 at 1:36 PM. Helped by Chelsea in service.

Great place for all your auto needs. But this last visit was horrible because I waited too long and wasn’t told why I had to wait. Chelsea did not communicate to me about not having the part my vehicle needed. She told me it would take 30 minutes. I later found out the part was not in this building, that someone had to go get it, and I ended up waiting over 4 hours when told only 30 min. Had someone communicated to me what was going on, I could have made other arrangements to have my kids picked up from school, etc. Instead, I incurred $80 in afterschool fees and missed out on several other personal errands. I love this place and this won’t stop me from returning (hopefully) but I will definitely be asking for a more seasoned service person and asking questions every 15 minutes. I shouldn’t have to do this though, ya know?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and Fast Service

By LoriShepherd on 7/12/2019 at 4:51 PM.

I’ve always had a wonderful experience at Kernersville Chrysler Dodge Jeep Ram. Fast, friendly service of my Jeep every time. When I call for an appointment, they are always accommodating and when I drop my vehicle off and wait for service, they are professional and always make me feel like they value my business.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Friendly Service

By Pie, Mark on 7/12/2019 at 11:51 AM.

Had my Jeep serviced for an oil change and they took care of me without any issues and actually completed the service faster than I had anticipated. Thanks for your timely and professional service

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Overall awesome, personable dealership!

By brandon.clark0 on 7/8/2019 at 12:49 PM.

Very positive experience with Kernersville Dodge from the time I was greeted by David till the time I drove off with my new truck. David was just so personable and I felt at ease talking to him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service day!

By B.Ran101 on 7/7/2019 at 1:05 PM.

Another awesome service day! Quick easy, time efficient. Loved the car wash & vacuum after. One of my favorite things about getting my vehicle serviced at Kernersville. Looks as clean as the day I bought it 2 years ago.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good service.

By Jess26669 on 7/6/2019 at 3:56 PM.

Very nice place to get work done on my vehicle, people were friendly and helpful. I was very pleased with the work that i had done and how easy it was to have any questions answered.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice atmosphere, every one was friendly.thanks.will definit.

By clarkmartin65 on 7/5/2019 at 9:32 PM. Helped by Chris in service department.

Great service and the willingness to help nlisten to me about my vehicle. Also wash my truck and vacuum the interior for me,it looks grea

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience

By 304REBEL on 7/5/2019 at 9:10 PM. Helped by Nate Roberson ??????????.

This has been the easiest vehicle purchase I’ve ever had so far. Most everything was done over the phone and on the internet before I made my 3 hour drive. Great all around place to deal with! Everyone was friendly and made me want to be there.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service request for June 27

By paul on 7/3/2019 at 3:11 PM. Helped by Pete with service.

After jump-starting my Chrysler 200 I drove to the dealership on June 27. I walked into the service area and was immediately assisted by Pete. We discussed how the car needed to be started on Wednesday night and again Thursday morning. Since I planned an out of town trip, a diagnosis was in order before the obvious problem was addressed -- a battery replacement. The charging system was checked, and the battery was replaced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jr is awesome

By SuperD on 7/5/2019 at 12:17 AM. Helped by Jr.

My wife stop by at lunch to see if there were any gladiators He did not push us into anything but listen to what we wanted I’ve bought a lot of cars from around the Triad and I will definitely be coming back to see JR on my next purchase

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Spot on

By Spunky on 7/4/2019 at 10:21 PM.

I was treated very well. Charlie was very professional and helpful.Everyone that I spoke with , was very nice. I came back the following week, because I had questions . I talked with Emily, she was very helpful and informative .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Chiefpeal on 7/2/2019 at 10:57 PM.

6th vehicle purchased by my family we are very well pleased with our purchases and will return we recommend to family and friends every chance we go

I would recommend this dealer.

Overall Rating

3.8  

3   Customer Service
5   Friendliness
3   Overall Experience
5   Price
3   Quality of Work

not working with you

By ttm360 on 7/2/2019 at 8:23 PM.

went there to trade my van for jeep patriot,dave fierle done everything he could to meet my payment,but people over him would not give,we were 23.00 dollars apart, have bought 5 cars from there over the years,dont understand.thanks tim mills

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Lowest Prices

By Happycustomer on 7/1/2019 at 12:15 AM.

Great Service with Cheyenne Turnage in online sales My husband bought a new truck for our business Absolutely love Cheyenne! She is very knowledgeable & friendly. She had my husband truck delivered straight to our front door at no cost. We will be buying all our vehicles from Kernersville Dodge from now on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Visit on 6/25

By Sanders2426 on 6/29/2019 at 10:04 PM.

Alarm was going off intermittently. They were very thoroughly but were unable to find the problem. They said if it happened again to bring it back. They were friendly and very thorough!!

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
4   Overall Experience
4   Price

i got the truck i wanted!

By wildhare on 6/28/2019 at 1:27 AM. Helped by kaylan McCreary.

kaylan McC ordered the truck i desired (options i wanted, but not "fluff" that i didn't want) & delivered it to me in a timely manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lee Smith was wonderful and very helpful. Very professional

By Tomb123 on 6/24/2019 at 4:10 AM. Helped by Lee Smith.

Lee Smith was the reason I purchased a vehicle. He made the whole buying experience stress free and easy going. I was very satisfied with the whole buying process at this location

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service

By anegron on 6/25/2019 at 1:37 PM.

This was my second time getting service here and it was very pleasant. I was kept up to date on the status of the service and met with a smile . Parts Dept. Jonathan was very helpful as were several others in parts i did not get their names. Pete and Chelsea in Service were helpful and professional, great customer service all around. Oh need to fix the tall round table in the lounge near the coffee area. very wobbly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good experience from from beginning to end.

By Summerfield Rubicon on 6/24/2019 at 6:27 PM.

I received a good deal for the new car and for my trade. The salesman was helpful and was supported by a knowledgeable senior manager.

I would recommend this dealer.