Dealer Reviews

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Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

10k Checkup

By RMNIENABER on 8/4/2017 at 10:35 PM. Helped by Koty.

Went in for a simple 10k service on my Golf. Service was great, they were upfront with everything and thorough. Would recommend this to dealership

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible

By Boardman11 on 8/2/2017 at 5:53 AM. Helped by Kerry VW.

My 2013 Jetta that has only been owned by me well taken care of and low mileage of 22,500 has broke down for the second time. First time my husband an active duty soldier was driving down the highway when it just shut off with no warning! Luckily it didn't cause an accident! It was then towed to Kerry VW florence Ky. Once there we were informed the alternator was bad as well as a sway bar? Kerry VW said these repairs would not be covered even though it was nothing we had caused and was just over 21,000 miles. So we paid about $2000.00 for repairs and now just a few months later and only driven another 1000 miles it will not start and has once again been towed to Kerry VW. It's hard to believe a soldier who would give his life for this country deployed numerous times and stands up for all Americans can be sold a vehicle that obviously has MULTIPLE FACTORY DEFECTS and not a single person stood up and said it's not right to charge for these repairs!! Had we caused some damage had high mileage or abused the car I would understand. when asked for some sort of assistance with paying he was denied. Anxiously waiting to find out what's wrong this time and what the cost will be. We will never purchase another VW!!!! Feeling taken advantage of and frustrated!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By AGGARC2 on 7/12/2017 at 5:26 PM. Helped by N/A.

Found it very easy to work with the dealership to get the car and deal that was suitable. Received quality information about everything. Will definitely be willing to work with dealership again.

I would recommend this dealer.

Overall Rating

3.6  

3   Customer Service
4   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

Love the car not the experience

By Bridget Braun on 7/10/2017 at 5:21 PM. Helped by Nick, Dan, and another "finance guy" who was extremely pushy on my first visit.

Nick was the sales person I worked with and he was very accommodating. On my first visit though I was greeted by Nick and then a tall finance guy who was so pushy that I did not think I would ever return to the dealership again. Nick reached out to me and came in early to meet me one day and also texted me a couple of pictures of a couple of colors when I asked him to during my decision making process. The down side of my experience is that when I had made up my mind on what car I wanted I let Nick know and met him at the dealership. After that it took over 2 hours before I left with the car. There were no test drives, no decisions to be made, we had the figures pretty much nailed down, or so I thought. That was how long it took to get the "finance guy" down from the Nissan dealership and to get the car ready to take. I dreaded buying a new car for this one reason and I'm amazed that customers still have to endure this long, ridiculous process. Something else that I do not like is the "man behind the curtain". The guy who sits in the box and decides the fate of your loan/lease agreement makes me crazy. I did appreciate the fact that after sending Nick back about 4 times, the guy, Dan I think, finally came out to talk to me directly. Why is he not there from the beginning? He is just as important as the sales person is, if not more. I'm sure 80% of the customers who shop for cars have a price range they want to stay in and having to haggle with the sales person who has no sway what so ever over the price is a waste of time. I believe it was Dan who was in the glass box the final day I bought my car and when I came back after making my decision he offered me a worse deal than what we discussed before I left the dealership the same day! He even told me he would put the figures we discussed in my folder but I guess he didn't look at them before he had Nick come to me with the higher figure. It was insulting. This is my second Volkswagen Lease and I honestly don't know if there will be a third, at least from this dealership simply because of the way you are made to feel by the "guy in the box" and for the simple fact that once I finally decide on a car I don't want to sit for over 2 hours and pondering if I made the right decision. You should want to get people out the door before they change their mind. Nick was the bright side during this process as I said. I visited numerous dealerships, I was simply not sure what type of car I wanted and he was the only one that had answers to all of my questions regarding the cars we drove. He was extremely knowledgeable and the fact that I could text him questions if I had them instead of picking up the phone was key. Thank goodness Nick was the first experience I had because if he hadn't of been, I would have went somewhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routiine Oil Change

By ROBERTRICH on 6/23/2017 at 3:11 PM. Helped by Corey.

Thank you Kerry VW for taking great care of us for the oil change this week, you did a terrific job and made the process easy! Thank You! Bob Rich

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always helpful!

By EMILYLONG2009 on 6/21/2017 at 4:59 PM. Helped by Kody, Jarrod.

First, Kody in service is the BEST! He's personable, knowledgeable and responsible. I know I can rely on him to be fair and honest and empathetic. Second, I love my new Atlas! Jarrod In sales was smart, patient and not pushy at all. My new car is awesome and feels just like you'd expect a precision engineered car like. It's our 4th VW as adults and am so happy we chose it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

best i've ever had

By TJSIPPLE21 on 6/20/2017 at 4:45 PM. Helped by mike lauer.

mike lauer did the best work i have ever had on any of my cars. anyone who goes to volkswagen should have him do it.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Quality service

By ALLOUTGLASSMAN on 6/7/2017 at 5:23 PM. Helped by Koty.

I have had a good experience ever time I've called or visited. It was very easy to schedule a service on both my cars. They have been able to accomplish everything that needed to be done quickly and on time and when they said it would be done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales department

By JESSICA.OWENS81009 on 6/3/2017 at 3:29 PM. Helped by Jarrod Parsley.

The sales man and the managers worked 2 hours past closing time to make sure we got the car we wanted. They did everything possible to give us the best shot at driving away in a new car. They were all very nice and professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and Great Customer Service

By AVSFLOAT on 5/31/2017 at 4:15 PM. Helped by Jarrod Parsley.

Easiest car buying I have ever experienced. Jarrod was very informative and professional. First VW I have purchased. I knew what I wanted going in and didn't have to wait long for the paperwork.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

30k Service

By JLIMING11 on 5/18/2017 at 6:59 PM. Helped by Steve.

I called service to schedule the 30k on my Jetta, an appointment within that week was confirmed. Waited for service to be complete while there, was about 45 minutes and was on my way. Good experience overall

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Customer

By HILLAN4 on 5/2/2017 at 12:20 AM. Helped by Jarrod Parsely.

Jarrod did a great job. They really didn't have the car I wanted but located one in Indianapolis and had it for me the next day. That is customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and Cheap

By ANGIE4030 on 5/1/2017 at 4:34 PM.

Fastest and cheapest repair ever. $1.56. I was driving to pick up my daughter in Florence Ky. and then we were headed to Nashville Tn. for her medical conference on the way to Florence the belly pan on my Beetle cracked and was dragging on the ground so I stopped by Kerry VW. I thought I would have to leave it but they looked at it and fixed right away. Thanks guys!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very customer service oriented

By Debconley on 4/29/2017 at 12:02 AM. Helped by Cory and Coty.

Great service and great employees. Always very friendly and helpful and keep you informed. I've always had a good experience at this dealership. Great guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy process in purchasing a new vehicle

By KSIKRA on 4/27/2017 at 12:58 AM. Helped by Jason Rader.

Arrived at dealership to check out options available and our sales representative was very helpful and informative and we ended up purchasing a vehicle - no pressure, great deals offered, drove a few options and made the choice....easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful!!

By LARRYNANDALARRA on 4/21/2017 at 9:21 PM. Helped by Jarrod Parsley, Nick Kuertz.

Had an absolutely amazing experience getting my jetta!! Everyone was so friendly and efficient! I will definitely be sending my family and friends here! :) We didn't really come in to buy, but saw the car and fell for it- good job Jarrod! lol

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The sales representative made my experience easy and fast

By MARYHANSEL54 on 4/20/2017 at 8:12 PM. Helped by Layne Thibodeau, Jason Rader.

The sales representative made my buying a car easy and he was very helpful. I came into Volkswagon to look at cars but wasn't going to buy one that day. I told him my car was old and I was looking. He let me test drive a car and I really liked the Tiquan. Layne Thibodeau even helped me put power steering fluid in my old car and said he was concerned about me driving it. I'm glad for his help and think he is the reason I decided on the Volkswagon that day. Layne is a great person and a very smart sales person. I will tell all my friends and family about Layne and the nice experience I had at Volkswagon

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great

By SCHWARZ7 on 4/20/2017 at 7:18 PM. Helped by Corey.

Great staff always feel great when I leave their they treat you well Steve , Cory cleanliness always always so accommodating 😊 great place with great morals

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Informative

By WMA_BUS on 4/20/2017 at 6:24 PM. Helped by Korydon & other person in the service reception area..

Although I had to wait for my appointment since Korydon was on the phone & the other person was ambivalent at best and had something else to do besides help me. Other than that, it was a good experience. Korydon was very courteous & professional. When my oil change was completed, he informed me of a seeping brake vacuum pump line that could cause safety problems in another 10-15K miles. He answered my questions fully and I look forward to dealing with him in the future. Thanks, Korydon.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Travis Nolan

By RBHARE on 4/14/2017 at 8:10 PM. Helped by Travis Nolan.

Travis Nolan is an excellent sales person. His truly cares for the customer with an honest, forth right and helpful attitude. This can not be said for the remainder on the people I came in contact with.

I would not recommend this dealer.