Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.4  
Quality of Work
4.6  
Service
2.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent sales staff

By Smitty91 on 8/13/2019 at 12:08 AM.

Sales staff treat you with respect, no matter your credit situation. Low pressure, informative, and knowledgeable. Had a great selection and different options, we were able to test drive cars from two competing brands back to back and make an informed decision. Process was easy, went quick but I didn't feel rushed. Overall great experience, highly recommend!

I would recommend this dealer.

Overall Rating

2.8  

2   Customer Service
4   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

Service Department Unorganized

By Unhappy Mopar Customer on 8/1/2019 at 8:08 PM. Helped by Maynard and girl at desk in Bay Area.

2 oil changes 1 week apart and same unorganized service. The person checking me into my appointment and the other verifying information were not communicating.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very friendly, easy to work with

By Captaingeech83 on 6/15/2019 at 10:45 PM. Helped by Ivan Gomez.

Very friendly and personable staff. Worked with Ivan Gomez on getting me into a used truck and he was great to work with. Highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and beyond customer care.

By Vic and Donna Z on 12/1/2018 at 10:37 PM. Helped by Carlos, Shannon and Jeff.

Carlos, Shannon, and Jeff went above and beyond to accommodate what we whare looking. There was absolutely no pressure from anyone. This made our car buying experience the best we have ever had. We will be back.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great Service with Car Purchase

By Kmirimanian on 11/8/2018 at 2:47 PM. Helped by Mike Thompson.

This was my first purchase buying a car from Key Auto Mall. I highly recommend it. I came in with intentions of test driving a couple cars only. I narrowed by choices down to about 7 different types I wanted to compare. Mike Thompson was so helpful and patient with me as I was being very particular. He brought out all different makes of vehicles for me to test drive until I found the perfect one. There was no pressure as he wanted to make sure I got everything I wanted. He really listened to what I was looking for and didn't waste my time trying to convince me I needed something else. Mike was very knowledgeable about each of the vehicles he showed me and gave me some good advice and tips on what to look for in a vehicle. He really knows his stuff!! I've always hated the car buying process, but Mike made it a very enjoyable experience. I will not hesitate to go back to him the next time I need a new vehicle.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Really helpful for bad experiences with my vehicle

By Saul'enclave on 9/25/2018 at 6:26 PM. Helped by Randy Allison.

Had several issues with my vehicle since my purchase. Service management was so helpful working with the warranty company to resolve them. Thank you,Key.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

NEW Cherokee Trailhawk

By Rodsjeep on 9/7/2018 at 6:10 PM. Helped by Randy Webster.

My decades of buying vehicles this was the best experience I have ever had. Pulled me away from years as a Ford owner. Thanks to Randy Webster I am thrilled with my new Jeep.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unbreakable Relationship

By Mick on 9/3/2018 at 7:13 PM. Helped by Marsh Peterson & Dave Masterson.

I have been buying vehicles from Key Auto Mall since 1984. And I just bought a new GMC in on 8/31/18. The reason(s) I have always dealt with Key are simple. Key values my business and my sales rep (Marsh Peterson) and I have an unbreakable relationship (25 yrs) based on loyalty and trust. We don’t haggle. He knows me and I know him. I could purchase a car by phone if necessary. Marsh provides solutions and purchases subsequently follow … simple “Win-Win” logic. I have many choices in the marketplace, and full disclosure, I have given others ample chance to measure up to what they promise. However, no one can offer me the intangibles that Key does. My experience with their service department has also been strong. There is simply no logical reason to purchase anywhere else. Marsh has been at Key for many years. If he were ever to leave, my business would too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fabulous Work!

By Melanie on 8/21/2018 at 9:31 PM. Helped by Randy and Shannon.

My husband worked very hard to find a car that he knew I wanted. When he found it, our local dealer did a very poor job setting up the dealer trade as we do not live in Illinois. There were a few "fails" until we worked directly with this location, specifically speaking of Randy and Shannon. My husband and I compared the deal we made here with the deal we tried to make at home and were very pleased with the results. They made us feel important, the looked us in the eye when they talked to us and they told it like it was...no hidden agenda. Additionally, they knew what our terms were and they worked to make it happen. Very very pleased and would travel the 3 or 4 hours again just to shop here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealer! A must if you want a great experience!

By Tim Koehler on 7/25/2018 at 8:17 PM. Helped by Carlos Gomez, Dave Masterson.

Going to Key was the best experience I have had in long time. Carlos Gomez in sales and Dave Masterson in finance were complete professionals all the way through my deal. My wife and I arrived on the lot we were greeted by Carlos Gomez and he was ready to help us in our new car search with facts and knowledge. He went thru and asked many questions and actually listened, guiding us to the correct vehicles and pointing out the features of each one. After spending quite a bit of time at the dealership, I informed Carlos that we had several test drives lined up that morning, he was respectful and patient with us and never pushy. My wife and I left Key Auto Mall to test drive other similar models, the Honda CRV, Subaru Outback and the Toyota Rav 4, after seeing the obvious differences between the vehicles and the way Carlos represented the dealership we decided to come back and make our purchase with Key Auto Mall and Carlos Gomez! In my opinion this is how you win a deal, knowledge, professionalism and patience. Once we picked our vehicle and went to finance to work with Dave and he was another pleasure to work with, he understood of any concerns we had and gave a very comprehensive layout of the programs the dealership offered never over pressuring us to take any of the programs. We did decide on a program because of the data given at the time. After purchasing some extras on my new CX5 Grand Touring, Dave and Carlos were in constant communication on dates and times for appointments. It was such a refreshing experience going to a dealership and not get pressured all the way through the deal on anything. I am looking forward to my next purchase at Key Auto Mall in the future after this. If you are in the market for a vehicle give this dealership a serious consideration. Thank you Key Tim and Annette Koehler

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great STAFF..great experience!

By Jo-An & Estez 22 on 4/18/2018 at 10:01 PM. Helped by Randy Webster, Jeff Smith.

Just purchased a 2006 Hummer h3. Love it! Randy Webster our salesman guy was helpful greetful and professional same goes for Jeff Smith. Everyone we came across was greetful and made us feel welcome. This place overall was outstanding and fast service. Everything was prepared and ready less than an hour and was able to take our new vehicle home! After changing my mind a few times for the past week, I'm glad I made the right decision. Thank You Randy and Jeff!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Marsh Rocks!!!!!

By kaycee8180 on 4/6/2018 at 3:46 PM. Helped by Marsh Peterson.

Recently purchased a 2018 Buick Encore from Key Auto with Marsh Peterson as the salesman. This was by far the best car buying experience I have had. Marsh made this car buying experience stress free and smooth, worked hard to get me into a brand new car. He is a great salesman, along with the rest of the Sales and management team. I highly recommend Marsh Peterson and Key Auto Mall to anyone who is looking to purchase and new car in the future. I will never go with another dealership again. I plan on purchasing another car in a couple years and will no go anywhere else but Key Auto Mall. Thank you to Marsh and the management team for making this car buying experience so easy and simple.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Automotive services

By Peaceful on 2/23/2018 at 10:11 PM. Helped by Randy Allison,Marcy McGee.

My car was serviced for a oil change and New windshield wiper blades... they threw in hidden fees uncalled for 258$!!!!???and didn’t even tell me until I picked up my car!!!when I spoke to manager Randy very rude short with me!!! I think they’re crooks!! I’ll never go back!! I’m going back to Transmission Plus Colona they r awesome 👏 customer service excellent quality of work excellent and honest

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great follow up

By Randall Hurt on 1/29/2018 at 4:55 PM. Helped by Randy Allison.

The sales and managment staff were very accomodating in resolving some issues after a recent purchase. Randy Allison worked hard to address our concerns. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By MelindaCHT on 12/31/2017 at 2:52 AM. Helped by Randy Webster.

Recently purchased an SUV at Key Auto Mall and I must say this was the best experience I've ever had purchasing a vehicle. Normally, I dread car shopping but Randy Webster made the experience as easy and stress-free as possible. He listened and understood exactly what I was looking for in a vehicle and fit me with an SUV that meets my needs and was within my price-range. This will be the only place I will go in the future. Highly recommend them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Return cistpmrr

By GGG40 on 12/14/2017 at 11:29 PM. Helped by Wayne Weems.

We have bought many cars from salesman Wayne Weems and are happy with the service received. He is very knowledgeable and accommodating. We recommend him highly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great guy's to work with on my 2017 jeep Cherokee Purchase

By Pamela Ali on 7/5/2017 at 9:24 PM. Helped by Jared Lipes, Randy Allison.

The Sales Department and Staff were very helpful and worked with me, to make sure that my overall all experience was a pleasant one answering any of my concerns and helping me get what I wanted at a payment I could afford. I highly recommend Key Auto Mall and there friendly , courteous , helpful staff in purchasing your next New or Used Car. I am very pleased with the purchase of my New 2017 Jeep Cherokee .Jared and Randy are still involved in my venture as I had the Enviroguard package and Trident put on my SUV . The Service department kept Jared upto date on everything and Jared went that extra mile in letting me know the progress of each detail of my purchase. This young gentleman is very nice to deal with and Randy is also.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

A lemon

By Fender11 on 6/29/2017 at 9:51 PM. Helped by Dave M..

Got a 2008 Chevy Silverado 3 1/2 months ago been having issues and let Dave M.know about it but done nothing to help me out and now the truck does not run i make a living with a truck and now my business takes a hit ...all i wanted is a Dependable truck going to run longer than 3 months!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a 2005 Ford F150 4WD Truck

By Ford F150 Mike W on 6/23/2017 at 4:38 PM. Helped by Eric Mlekush.

My grandson and I were cruising dealerships looking for a used truck on a Saturday. When we entered Key Auto Mall our car stalled and would not start again. Three salesmen, one being Eric Mlekush, came to help us out. We tried to get the car going to no avail. While waiting for a ride, Eric and I discussed used trucks and price range. He and the Sales Manager showed me one that just came in and was not on the lot yet. We took it for a test drive and then Eric and I worked out a deal. Eric then made me an appt. to have the truck inspected, serviced and any repairs found fixed as part of the deal. I worked with Casey for the repair visit and she was super. I had been looking for awhile and could not find a truck I liked and in my price range. Everyone I dealt with or have spoken to at Key have been terrific, especially Eric. He even gave my little grandson a popsicle while we waited. Eric also located and ordered a cosmetic piece for my wife's Mazda which, in itself is going above and beyond. I received outstanding service from Eric. I felt like I was his #1 customer that day and every day since. I've contacted him several times and each time he has been courteous and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Key to my heart!

By KARAMASE on 4/29/2017 at 2:04 PM. Helped by Eric Mlekush.

I had a wonderful experience buying from Key Auto Mall. I went in looking at a beautiful Ford Flex that I saw online but Eric Mlekush could see I wasn't totally in love with it and we talked about my home life and what vehicles could fit my style and budget. He suggested some and everytime I came back from the test drive he had my next dream car lined up. I ended up with a Mazda cx9 and am one happy customer! I would have never though to look in that direction. Thank you Eric and Key Auto Mall!!

I would recommend this dealer.